Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Hotels
•
Holiday Inn Express
8.7 (1275 reviews)
9933 Mayland Drive , Richmond , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly Staff
Clean Rooms
Good Breakfast
Cons:
Poor Amenities Quality
Cleanliness Issues

Categories

Cleanliness
8.25
Some complaints about black stuff coming from faucets and the toilet running sporadically.
Service
9.25
Multiple mentions of friendly and helpful staff throughout the reviews.
Location
8.95
Convenient location for sightseeing and access to necessary amenities.
Room Quality
8.75
Guests mentioned clean and quiet rooms.
Amenities
7.75
Criticism regarding cheap quality of towels and lack of extra amenities.
Value for Money
8.75
Generally regarded as good value with mentioned competitive pricing.
Food and Beverage
8.75
Breakfast received positive feedback with varied choices.
Overall Experience
9.15
Positive mentions of stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:31

Property Description

Convenient Location near University of Richmond
Situated just a 20-minute drive from the University of Richmond, the Holiday Inn Express Hotel & Suites Richmond Northwest-I-64 offers a prime location for visitors to the area.

Amenities for Business and Leisure
Guests can enjoy a daily breakfast buffet, a seasonal outdoor pool, a business center, and free Wi-Fi, catering to both work and relaxation needs during their stay.

Comfortable and Well-Equipped Rooms
The guestrooms at the Express Holiday Inn & Suites feature video game systems, cable TV, and coffee makers, ensuring a comfortable and entertaining stay for all guests.

Book now to experience the convenience and comfort of the Richmond Northwest Holiday Inn Express, located near popular attractions like the Richmond International Speedway and Short Pump Town Center Mall.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
pet fee of 75.00 USD up to 4 nights, 125.00 USD up to 5 nights or more. Limit to 2 pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 1275 reviews
Cleanliness: 8.25
Service: 9.25
Location: 8.95
Room Quality: 8.75
Amenities: 7.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.15
P
Paula • extended_group • us
9
Good experience; would stay again
Pros:

Booked a double queen room for one night for a friend's wedding, requested early check in because we needed time to get ready. They didn't have it available which was fine. Asked if we could switch the type of room if something else was available. The lady at the desk (didn't catch her name, she has blonde hair) was able and happily willing to accommodate that, and it allowed her to help someone else out too. Worked perfectly and we were so grateful she was able to help! Room was clean, quiet except a dog barking in the hall in the morning (not the hotel's fault) and some riff raff in the parking lot (also not the hotel's fault- it's next to a gas station and another hotel), breakfast was good. Overall, it was a good experience.

Cons:

The beds really are not comfortable. We were both in our 30s and woke up feeling like we were run over by trucks. But it was a quick trip and this hotel met all the convenience needs.

2026-05-25 • via Nuitee
J
Joan • couple • us
9
2026-05-22 • via Nuitee
K
Kathryn • couple • us
9
2026-05-18 • via Nuitee
M
Marilyn • couple • us
9
Great stay…excellent staff!
Pros:

Clean and comfortable. Great staff…very accommodating!

2026-05-12 • via Nuitee
R
RENEE • couple • us
7
2026-04-30 • via Nuitee
E
Edward • couple • us
9
I would stay there agsin.
Pros:

The cleanliness of the room and the breakfast was great. Also the lemonade on the table in the lobby.

Cons:

The lack of information in the room giving you information on the hotel and the area.

2026-04-29 • via Nuitee
S
Susan • solo_traveller • us
5
Pros:

The staff were nice and very pleasant

Cons:

Mold in my bathroom. Fridge didn't work. But the staff were accommodating and did their best

2026-04-25 • via Nuitee
M
MJ Boston • solo_traveller • us
9
2026-04-24 • via Nuitee
R
Reynaldo • family_with_children • us
10
Very nice
Pros:

Nice

Cons:

Beautiful

2026-04-23 • via Nuitee
I
Ibarra • couple • es
9
2026-04-19 • via Nuitee
A
Alltooreal • Family • Pocono Mountains Region, Pennsylvania
6
Basic hotel with breakfast included.
Pros:

Very clean hotel with friendly staff. The location is good for restaurants, but it is right on a busy road and the traffic can be loud. If you aren’t used to living with a lot of city and car noise, I would definitely avoid. There are no coffee makers in the room, so you have to go down to the lobby.

2026-04-18 • via Tripadvisor
J
joseph • couple • us
9
2026-04-18 • via Nuitee
M
Michael • couple • us
10
2026-04-18 • via Nuitee
D
David • couple • us
4
Not a good stay
Pros:

Coffee machine was nice and the bed was comfortable.

Cons:

I had to wait at the front desk for over 10 minutes, because nobody was there. The elevators were not working. The first room was not cleaned by housekeeping. The staff had to come to the floor with keys to another room. Because of this, I had to take two double beds from my preferred king bed. Staff was nonchalant about all the issues. The hotel in general was not very clean.

2026-04-16 • via Nuitee
S
Susan • solo_traveller • us
6
Pros:

The staff was amazing and my husband said the breakfast was fabulous

Cons:

The bathtub had mold in the corners and the bedspread had stains on it. We had 2 mini fridges. 2nd one was slightly better

2026-04-14 • via Nuitee
M
Miguel • couple • co
10
2026-04-11 • via Nuitee
V
vlad • family_with_children • by
8
Pros:

Everything

Cons:

No

2026-04-06 • via Nuitee
L
Larose • family_with_children • us
8
Good enough
Pros:

Pet friendly

Cons:

Couldn't check in a half hour early

2026-03-30 • via Nuitee
B
B • solo_traveller • us
10
The overall stay was excellent. The staff were friendly and the rooms were clean and comfortable.
Pros:

The location

Cons:

N/A

2026-03-19 • via Nuitee
A
Ashley • family_with_children • us
8
Pros:

Very clean friendly staff good breakfast

2026-03-16 • via Nuitee