SpringHill Suites Phoenix Downtown

Hotels
•
SpringHill Suites
8.8 (819 reviews)
802 East Van Buren Street , Phoenix , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Outdated furniture
Cleanliness issues
Variable breakfast quality

Categories

Cleanliness
8.44
Some reviews indicated issues with cleanliness, such as dirty carpets and a bad mattress.
Service
9.41
Multiple reviews praised the staff for their friendliness and helpfulness.
Location
8.95
Generally good location with easy access to local attractions, but some concerns for the mobility impaired.
Room Quality
8.4
Some reviews mentioned comfortable rooms, but others noted outdated furniture.
Amenities
8.93
Amenities like breakfast and shuttle service received positive feedback.
Value for Money
8.89
Good value with spacious rooms and convenient location, despite some pricing concerns during events.
Food and Beverage
8.44
Breakfast options were available but varied in quality, with some dissatisfaction noted.
Overall Experience
8.91
Overall pleasant experiences shared; happy customers despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:00

Property Description

Convenient Location
Located just 2000 feet from the Phoenix Convention Center and Chase Field, SpringHill Suites Phoenix Downtown offers easy access to key attractions.

Comfortable Accommodation
Enjoy spacious rooms with separate sleeping areas, well-lit workspaces, and convenient in-room amenities like mini-fridges and coffee makers.

Great Amenities
Indulge in daily hot breakfast, grab snacks from the 24-hour market, take a dip in the swimming pool, and stay active in the on-site gym.

Book your stay at SpringHill Suites Phoenix Downtown now for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

We are replacing/renovating one of our Elevators beginning July 7th 2025. It will take approximately 3-4 weeks. We apologize for any inconvenience as we make this improvement. There will be one elevator in operation and there are two stairwells on each end of the hallways.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 819 reviews
Cleanliness: 8.44
Service: 9.41
Location: 8.95
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 8.44
Overall Experience: 8.91
M
Miranda • solo_traveller • us
10
2026-06-25 • via Nuitee
C
Cynthia • family_with_children • us
8
Checked all the boxes on our stay! Will definitely return just for the treatment by staff!
Pros:

Staff was great and always made time for any needs or concerns!
Even with a large group staying at the facility, there was always food during breakfast and the hotels clean!

Cons:

I think maybe in the near future that some upgrades could take place!

2026-06-22 • via Nuitee
K
Kat • extended_group • us
9
2026-06-21 • via Nuitee
J
Jodi • couple • us
9
2026-06-19 • via Nuitee
G
German • solo_traveller • us
10
2026-06-18 • via Nuitee
P
Paola • solo_traveller • us
10
2026-06-16 • via Nuitee
L
Lina • solo_traveller • mx
10
Increíble
Pros:

La amabilidad de su personal

Cons:

Todo excelente

2026-06-16 • via Nuitee
L
Lis • solo_traveller • us
6
Pros:

I like that the facility offered breakfast and the room was very clean. I did find that some of the staff felt overworked. They were helpful with the exception of the lady that went to the pool.

Cons:

I did not like that the pool was dirty, and as we were starting our day in the pool we were asked to have appropriate swimwear which my children did, also was asked what room number I was in at that moment I felt targeted that I was the only one being asked when there was multiple families in the pool. I asked the staff if she was going to ask everyone or just me and then she assumed that all 10 kids in the pool at that moment were mine when I only had four. She then proceeded to say oh they're not yours. That right there left me not wanting to go back. When I asked the staff for her name she refused to give it to me because she realized she had made a mistake.

2026-06-14 • via Nuitee
R
ROBERT • solo_traveller • us
10
Pros:

Clean and nice nice pool

2026-06-12 • via Nuitee
R
Roy • solo_traveller • us
7
The stay was great had problems getting a ride it was delayed and the desk wouldn’t extend my stay
Pros:

Quiet

2026-06-10 • via Nuitee
A
Asa • solo_traveller • us
8
Pros:

Airport shuttle was very nice
Above average breakfast

2026-06-09 • via Nuitee
A
Adolfo • family_with_children • us
10
2026-06-08 • via Nuitee
D
DeMarcus • solo_traveller • us
10
Pros:

I like that the hotel was clean, and the service are really nice.

Cons:

Just one thing only fix the phone number on your location because when I was trying to call the place the phone wasn't ringing and I found that phone number on Google Maps
+16023079929

2026-06-08 • via Nuitee
R
Raul • solo_traveller • us
5
2026-06-08 • via Nuitee
G
Gilbert • couple • us
9
Great
Pros:

Staff was great
Breakfast was good
Shuttle service was great

Cons:

They Didn't Clean the room
Did not provide coffee
Prices for snack were high, not reasonable

2026-06-05 • via Nuitee
S
Susan • couple • us
6
Pros:

Room not ready. Should have been ready at 3:00 not ready till 6:00 very inconvenient

Cons:

Same

2026-06-04 • via Nuitee
J
Joshua • family_with_children • us
10
I loved it and would definitively be staying there again !
Pros:

Breakfast was great I el would just recommend more waffle markers . The line took a long time .

Cons:

The line to make a waffle

2026-06-04 • via Nuitee
K
Kenny • solo_traveller • us
10
2026-06-04 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-06-02 • via Nuitee
N
Nicole • couple • us
9
2026-05-31 • via Nuitee