Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Hotels
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Pestana Hotel & Resorts
9 (2736 reviews)
Rua Jau, 54 , Lisbon , PT
+351 21 361 5600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Beautiful historic palace building and well-kept gardens
Spacious, comfortable rooms (bidet, gowns available)
Warm, professional reception and breakfast staff (Isabel, Joao)
Standout waiters praised by guests (Khadak Rana, Ramez Rana)
Excellent breakfast and relaxing breakfast rooms
Pool, sauna and steam room highly appreciated
Relaxing atmosphere and grounds
Cons:
Inexperienced waiters and poor service in the Thai restaurant
Variable food quality; some meals rated mediocre
Cleanliness issues reported (blood stains, full bins, ants)
Faulty room amenities: non-working outlets, irons, toilet flush, hairdryer
No shuttle to city centre; location requires taxi/public transport for central Lisbon
Gym and Turkish sauna not at highest luxury level
High prices for external bar/food

Categories

Cleanliness
7.5
Mixed reports: while some guests call the building 'nice' and 'clean', multiple reviews mention serious hygiene issues (blood stains on a pillowcase, full bathroom bin), ants in the room and broken bathroom fittings — lowering the cleanliness score.
Service
9.6
Generally very strong: several guests praise warm, professional reception and breakfast staff (Isabel, Joao) and standout waiters (Khadak Rana, Ramez Rana). However, service problems noted in the Thai restaurant (inexperienced waiters, poor English) temper this slightly.
Location
9.2
Highly regarded for its setting, gardens and palace grounds; a few guests note it is a bit distant from central Lisbon and the shuttle to the centre was not available.
Room Quality
8.8
Rooms described as spacious and comfortable with extras (bidet, gowns), but several maintenance problems reported (power outlets not working, faulty irons, broken toilet flush), plus some bathrooms noted as needing renovation and complaints about AC noise or hairdryer issues.
Amenities
9.4
Strong amenities: pool, sauna and steam room were repeatedly praised and create a relaxing environment. Gym and Turkish sauna were described as decent but not quite at the highest luxury standard; shuttle absence is a minor drawback.
Value for Money
8.6
Mixed: many guests feel the unique palace experience and excellent breakfast justify the cost, but complaints about overpriced external bar food and inconsistent F&B quality reduce perceived value.
Food and Beverage
8.9
Breakfast is frequently praised as very good or excellent by many guests, with professional staff; however some found the breakfast below five-star expectations and the Thai restaurant received criticism (food rated ~6/10, inexperienced servers).
Overall Experience
10
Overall strongly positive for many guests who call it a favourite hotel, praising the magical building, gardens and standout staff; although some guests had significant negative experiences (cleanliness, maintenance, specific F&B issues), the dominant sentiment in the reviews is highly enthusiastic.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Luxurious 19th-Century Palace Setting:
The 5-star Pestana Palace Hotel, a restored 19th-century palace, offers a unique experience with private parklands and stunning views of the Tagus River. Each elegantly furnished room provides a flat-screen TV, minibar, and some boast a balcony overlooking the lush gardens.

Exquisite Dining and Wellness Facilities:
Indulge in traditional Portuguese dishes at the sophisticated on-site restaurant or enjoy light refreshments at the poolside restaurant. Relax and rejuvenate at the sauna, wellness centre, steam bath, and hot tub. The hotel also features 2 swimming pools for your enjoyment.

Convenient Amenities and Nearby Attractions:
With a business centre on-site, Pestana Palace Hotel caters to all your needs. Explore nearby attractions like the Belém Tower and the Hieronimyte Museum. Book now to experience luxury and relaxation at Pestana Palace Hotel & National Monument.

Important information:

All children under 12 can only access the Spa pool when accompanied by an adult.

Guests should specify their preference for bedding for any type of room prior to arrival. This includes requests for extra beds and the number of adults and children under 12 years old. This information should be noted in the Special Requests Box during booking and is subject to confirmation by the hotel.

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.


When booking half board, note that drinks are not included.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

9
Based on 2736 reviews
Cleanliness: 7.5
Service: 9.6
Location: 9.2
Room Quality: 8.8
Amenities: 9.4
Value for Money: 8.6
Food and Beverage: 8.9
Overall Experience: 10
E
Emmanuel • solo_traveller • ph
10
2026-10-31 • via Nuitee
H
Hilmi Erdal • couple • tr
9
Good value.
Pros:

Nice clean historical building.

Cons:

The waiters in the Thai restaurant are inexperienced. The food is 6/10.
In general need more professional waiters in the hotel.
They are having group conversation amongst each other not attending tables well. Their level of English is poor.

2026-10-28 • via Nuitee
J
Janine • couple • pt
10
My favourite hotel in Portugal!!!
Pros:

Isabel at reception gave us a very friendly, warm welcome! We love, love, love this building!!! It’s quite magical! Our room was spacious and comfortable. There was a bidet in the bathroom. There were gowns in the room. I loved the pool, sauna and steam room. Breakfast was great and the serving staff were professional and friendly. The breakfast room is comfortable and spacious. It’s a relaxing environment. Joao was our waiter on our last morning. We enjoyed eating light meals in the bar: Khadak Rana and his cousin, Ramez Rana were fantastic waiters! They both take great pride in doing their jobs well and in pleasing the guests. I could move in to this hotel permanently, I loved it so much!!!

2026-10-27 • via Nuitee
T
tahoury • family_with_children • ch
5
Pros:

It was a beautiful hotel, with stunning architecture and beautifully landscaped gardens.

Cons:

The power outlets in my room were not working. I requested an iron, but I was brought two faulty irons on separate occasions. Upon checking in, I noticed blood stains on the pillowcase, the bathroom bin was full, and the toilet flush was broken.

The shampoo and shower gel dispensers were secured with metal fixtures to prevent guests from stealing them. However, the fixtures were poorly designed and made it impossible to use the pumps properly.

The young female staff members in the breakfast area seemed very dissatisfied with their jobs and showed little willingness to assist guests. The breakfast was also far below the standard expected of a five-star hotel.

Although the hotel itself was beautiful, with stunning architecture and lovely gardens, the overall experience was disappointing and did not meet the standards expected of a five-star establishment.

The room was full of ants!!!!!

2026-10-24 • via Nuitee
H
Helena • couple • pt
10
2026-10-24 • via Nuitee
D
Debby • couple • be
7
Pros:

Staff was really very kind and helpfull

Cons:

The bathroom included a bath; however there was no plug. We asked at reception but they informed us that none of the rooms offered the possibility to take a bath; no plugs available … very, very strange in such a high end hotel …

2026-10-24 • via Nuitee
M
Marcos • couple • br
10
2026-10-22 • via Nuitee
M
Marcos • solo_traveller • br
10
Como outros Pestanas, edifícios
Pros:

Localização não excelente, mas muito boa. Instalações excelentes. O palácio, uma maravilha e bem conservado. Café da manhã (pequeno almoço) muito, muito bom! Funcionários, desde a recepção até a camareira, muito profissionais e gentis. Chuveiro bom. Quartos muito bons, roupas de cama e toalhas de boa qualidade.

Cons:

Não tenho observações negativas a fazer.

2026-10-22 • via Nuitee
A
Afshan • solo_traveller • ae
8
2026-10-21 • via Nuitee
A
Anastasiia • couple • fr
9
2026-10-20 • via Nuitee
K
kuryan george • family_with_children • in
8
2026-10-20 • via Nuitee
T
Tavares • couple • pt
10
2026-10-19 • via Nuitee
C
Claire • couple • gb
9
Second lovely stay at Pestana Palace, highly recommended
Pros:

Beautiful historic building

2026-10-17 • via Nuitee
D
Diogo • couple • pt
10
2026-10-17 • via Nuitee
E
Elizabeth • couple • gb
10
Great location and super place to be. Breakfast was amazing too!
Pros:

Great space and excellent staff.

Cons:

Nothing!

2026-10-17 • via Nuitee
H
Hugo • extended_group • nl
9
sorry to say I was on a business trip and did not have much time to spend in the hotel.
Pros:

Outside buiding for Asian food with terrace and bar.

2026-10-17 • via Nuitee
P
Paula • couple • nl
10
2026-10-16 • via Nuitee
T
Tarja • couple • fi
10
2026-10-15 • via Nuitee
M
Marta • couple • pt
10
2026-10-14 • via Nuitee
C
chris • couple • gb
8
Relaxing Oasis outside the centre of Lisbon
Pros:

Lovely green areas and beautiful rooms for breakfast, relaxation

Cons:

Location was quite a distance from central area of Lisbon. Therefore great if you wanted to relax and rest but more difficult to manage public transport or was a taxi ride away

2026-10-08 • via Nuitee