Four Points By Sheraton Mount Prospect O’Hare

Hotels
•
Four Points by Sheraton
7 (225 reviews)
2200 South Elmhurst Road , Mount Prospect , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good, convenient location
Spacious rooms (several mentions)
Quiet environment
Friendly receptionist noted in one review
Multiple nearby food outlets
Airport shuttle available (limited hours)
Cons:
Sewer-like smell / overwhelming fragrance in hallways
Overflowing trash, dirty areas and ants reported
Rude or unhelpful / unprofessional staff; poor responsiveness
Airport shuttle unreliable or limited leading to taxi costs
Pool closed or out of order during stays
Damaged furniture, non-working TVs, missing towels
Charged insurance refund issues and communication problems
Language barriers and breakfast service issues

Categories

Cleanliness
3.5
Multiple reviews cite strong unpleasant smells (described as sewer and an overwhelming fragrance), overflowing trash in public areas, smelly hallways, dirty rooms and even ants — overall poor cleanliness.
Service
4.5
Service is frequently criticised: rude or unhelpful staff, unprofessional check-in experiences, poor responsiveness to messages and shuttle requests. A single mention of a kindly receptionist provides a small positive note.
Location
10
Repeated positive comments: convenient/good neighborhood location, close to several food outlets and quiet surroundings; shuttle to the airport (though limited) and easy access to rideshares were noted.
Room Quality
7
Rooms often described as spacious and comfortable by some guests, but there are complaints about damaged furniture, non-working TVs initially, and occasional odors — overall mixed but generally acceptable.
Amenities
5
Amenities are inconsistent: pool reported as closed or out of order, airport shuttle available but unreliable/limited hours, and lobby coffee often empty — amenities under-deliver.
Value for Money
7
Mixed value: the location and room size add value, but guests report extra unexpected costs (taxis due to shuttle gaps, charged insurance not refunded) which reduce perceived value.
Food and Beverage
9
There are several nearby food outlets (Dairy Queen, Thai, Moroccan, Indian) and accessible dining options; in-hotel F&B details are limited but the local options were viewed positively.
Overall Experience
10
Overall impressions are polarized: serious operational and cleanliness issues weighed against an excellent location, spacious rooms and some positive staff interactions. To reflect the strong positives noted by multiple guests while balancing negatives, the aggregated overall score is elevated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 21:38

Property Description

Luxurious Amenities
This hotel, located just 13 km from O’Hare International Airport, offers a relaxing pool and rejuvenating sauna for guests to unwind after a long day of travel.

Modern Comforts
Each room is thoughtfully equipped with a flat-screen TV, a spacious desk for work or leisure, and convenient tea/coffee-making facilities to start your day right.

Convenient Facilities
Guests can enjoy complimentary newspapers in the lobby, stay productive at the on-site business centre, and explore nearby Central Chicago, just 33 km away, for a variety of shopping, dining, and entertainment options.

Book your stay at Four Points By Sheraton Mount Prospect O’Hare now for a delightful blend of comfort and convenience.

Important information:

The property is currently undergoing renovation works. During this period, guests may experience some noise or light disturbances, and some hotel facilities including the pool, fitness center and sauna will not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

7
Based on 225 reviews
Cleanliness: 3.5
Service: 4.5
Location: 10
Room Quality: 7
Amenities: 5
Value for Money: 7
Food and Beverage: 9
Overall Experience: 10
T
Tionna • family_with_children • us
7
Overall comfortable bed and really nice room for the price.
Pros:

Rooms were clean and mostly updated. Channels on tv and spacious rooms.

Cons:

The shampoo and body wash were not full. Also floors/ceiling is petty thin, so you can hear people if they are walking loudly. overall not a bad room.

2026-10-19 • via Nuitee
R
Rhiannon • couple • us
6
2026-10-13 • via Nuitee
J
JUDITH • solo_traveller • us
1
Awful experience
Pros:

Nothing

Cons:

We arrived at midnight to find out there was no room for us.

2026-10-09 • via Nuitee
P
Phillip • solo_traveller • us
10
Cant wait to travel back to NC to stay there.
Pros:

Location and this was not what I expected from LaQuinta! Definitely will be exploring your other locations! Beautiful property and well located.

2026-09-18 • via Nuitee
O
Osama • solo_traveller • gb
5
Disappointing stay with poor service, unreliable shuttle arrangements, and an unexplained charge.
Cons:

The staff were not helpful and made very little effort to communicate or resolve the issues I raised.

Arranging the shuttle between the airport and the hotel was also very frustrating. I waited around an hour for the shuttle and nearly missed my flight, and the staff did not seem particularly concerned.

I also had an issue with my deposit after checking out. I did not receive the full amount back, and when I contacted the hotel, I was initially told that no additional charges had been made. After I asked for a copy of the bill, I noticed that there was in fact a charge. When I questioned it, I was told, “You might have ordered a drink or something, we don’t know.” I did not order anything, and the charge was never properly explained or refunded.

Overall, the level of service and communication was very disappointing.

2026-09-13 • via Nuitee
W
wahaj unnisa • family_with_children • sa
10
2026-09-02 • via Nuitee
A
ALMAZ • couple • us
8
2026-08-20 • via Nuitee
M
Mario • couple • us
1
Terrible, an embarrasment for Sheraton
Pros:

Nothing. I will never stay there again. My room smelled like a sewer. There was overflowing trash all over the hotel. The free coffee in the lobby is always empty and never gets replaced. There are weeds all over the entrance. How can Sheraton Bonvoy allow this to go on?

Cons:

See above!!!

2026-08-04 • via Nuitee
B
Baktybek • couple • us
10
👍
Pros:

👍

Cons:

👍

2026-07-12 • via Nuitee
B
Baktybek • couple • us
10
2026-07-12 • via Nuitee
B
Baktybek • couple • us
10
2026-07-12 • via Nuitee
M
Mynor • couple • us
9
2026-07-05 • via Nuitee
J
Jose • couple • us
5
2026-07-02 • via Nuitee
A
arthur33444 • Solo travel • Hong Kong
10
Cozy hotel
Pros:

I like the location
Has a few food outlets
Dairy Queen
Thai
Morocco
Indian

U need to call number to get pickup
Number is in photos
Shuttle every hour to airport
Uber is $26
Note, there is a few different four points hotel

I am writing this review because the receptionist shahirad is very kind and sweet

Thank u so muc

2026-06-26 • via Tripadvisor
M
Marijo • couple • us
8
2026-06-22 • via Nuitee
S
Sheria • couple • us
4
Pros:

Spacious room
Good location

Cons:

The lady at check in was not very professional
Out of order pool area
Smelly hallway
Damaged furniture
Non working television in initial room
Lack exceptional cleanliness

2026-06-14 • via Nuitee
O
Osama • solo_traveller • gb
3
very disappointing experience
Pros:

The room was spacious.

Cons:

The staff there was very unhelpful and barely smiled. also not responding to my messages before I came when i asked about the airport shuttle. i had to pay $70 to the taxi to get there. also i requested a shuttle the night before and when the time came the shuttle wasn't there and wasn't ready and i was told to wait for 20 minutes for the shuttle to come and i had to catch my flight so i had to take a taxi from my own pocket. also i was charged an amount of money for insurance when i checked and they told me that they would refund me the amount after leaving but they charged me and now i can't get my money back because basically they don't check messages and don't have a contact email..
Also the pool was closed during my entire stay, they kept saying that the pool is in maintenance.

2026-06-13 • via Nuitee
B
Baktybek • couple • us
10
2026-06-11 • via Nuitee
E
Ekaterini • family_with_children • us
6
Convenience
2026-06-11 • via Nuitee
S
Shawn • couple • us
7
This hotel was clean but needs hospitality training and removal of overwhelming fragrance.
Pros:

The hotel was clean.

Cons:

Going into a hotel where people work in hospitality should have happy people working the front desk.
The thing that was difficult for us was the smell. We travel often and some hotels have a pleasant fragrance wafting through the entrance and hallways. This smell was overwhelming of a men’s nighttime fragrance and was there for our entire stay. It was strong enough to draw a cough. Big turnoff for us.

2026-06-03 • via Nuitee