Four Points by Sheraton Mt Prospect O'Hare

It took exceptionally long for the hotel shuttle to arrive to pick up our family of 5 traveling with two young children. We had to keep calling the hotel for status updates. It was nearly an hour before it arrived. Be careful that you don't get on the Shiller Park Sheraton Four Points shuttle. Their driver did not state which hotel he was from. I happened to ask just before we were on our way to the wrong hotel. The Mt. Prospect staff was pleasant and the rooms were clean and comfortable.

Two things wrong with room:

1. The deadbolt on the door would not lock.
2. I could not open the safe.

Good

Far from airport and very basic

Expensive. Coffee pot in room but no coffee. Bar not stocked so no standard drinks. Airport shuttle small bus and fills up and only runs every hour and 20 minutes from airport. Of full bus you have an hour wait and can be an hour wait for airport pickup. No breakfast. Rooms clean and nice.

Chose the hotel for the hot tub and pool. Pool didn’t seem to be heated and was cold. Hot tub was broke and out of service. I believe the chemicals were off in the pool as well as it turned my daughter’s hair green. Put that I was staying with 2 Adults & 2 Kids. Got the king bed suite with pull out couch. Didn’t receive any extra pillows for the pull out couch.

Nice

Great place to stay.

Excellent

The hotel has allowing random people off the streets. There was a lady doing drugs in the stairway. There were bugs everywhere. The ac didn’t work the staff wasn’t helpful at all.

I liked that it had a pool and gym facilities.
I didn’t like that over my four night stay my room only got cleaned once. I didn’t have towels or toilet paper and no one checked.
Hallways had blood drops and didn’t get cleaned during almost my full stay there.

The staff was incredible but the amenities not so much. The rooms & hallways smelt like people were regularly smoking, no hot water in one of the rooms and unfortunately the hot tub was also out of order which is more understandable but still disappointing.

Continental breakfast was very limited

Didn’t serve free breakfast

I checked in around 12 noon (thankfully they let me check in early) the only issue I had is two more people got assigned my room and came to door with card. Luckily, I had engaged the safety latch, but none the less. I think it was an honest mistake, but still.

Definitely needs some updating, but otherwise a good property. Room was decently clean. Front desk staff were good and friendly. Overall decent for the price and location relative to O'Hare.

No microwave in the rooms and no free breakfast

Very good

I liked the decor and thought the hotel had a cozy feel to it. The pool/jacuzzi area was quite nice. The only thing I didn’t care for was the shower in the room and I thought the shades didn’t work very well and didn’t keep all the light out in the a.m..

It was very clean and affordable