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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Games room
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Spa/wellness center
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Currency exchange
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Billiards
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Vending machine - drinks
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Shuttle service (free)
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Wine/champagne
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Auditory guidance
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodations with Modern Amenities
Spa and Fine Dining Experience
Indulge in a relaxing spa day with sauna and a variety of treatments, followed by a culinary journey through authentic Mexican cuisine at our onsite restaurant.
Convenient Location and Easy Access
Located less than 1 km from Toluca's center, our hotel offers quick access to major attractions like Toluca Cathedral and easy transportation to Mexico City via the nearby 15 Motorway.
Ready to experience comfort and luxury at Crowne Plaza Toluca - Lancaster? Book your stay now for an unforgettable getaway.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Exceptional truly friendly staff throughout
Old shower head could be changed, but still does the job ✔️
Staff very gentle and friendly.
El jacuzzi es buenísimo
Stayed here for business for 3 nights and was not impressed with the hotel. Room was Ok. Nothing special, nothing really bad but nothing that stood out. In the bathroom, celling siding panels falling off, faucet leaking. Breakfast was good. most disappointing was dinner food in the restaurant. soups from microwave, steak from frying pan, bread was at least a week old on multiple occasions. Needless to say, next time i am staying in a different hotel.
En general todo bien
Su ubicacion
La habitacion muy fria a pesar de tener la calefaccion
Las instalaciones muy limpias
El personal es bien atento y agradable. Ademas las habitaciones siguen siendo muy acogedoras.
El desayuno comparado con el 2024 ha decaido en cuanto a variedad.
La amplitud de la habitación.
La comida del restaurante estaba excelente.
Los dispensadores de shampoo, jabón, etc., tienen las letras de sus etiquetas muy pequeñas.
La ubicación y la limpieza
Sistema hidráulico espantosamente RUIDOSO,,,,,NO ME VOLVERIA A HOSPEDAR AHI POR NADA
As always a grateful experience, Luis always given the best attention on reception, also great attention for the guys in the restaurant
Ubicación
Iluminación y decoración
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