Middletons

Hotels
8.6 (4053 reviews)
City Centre, 55-57 Skeldergate , York , gb

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Great food quality
Comfortable accommodations
Cons:
Room cleanliness issues
Some rooms need updating
Parking difficulties during busy times

Categories

Cleanliness
7.84
Some reviews mentioned cleaning issues with the rooms, leading to a lower score.
Service
9.21
Consistently noted as friendly and helpful across multiple reviews.
Location
9.05
Multiple guests highlighted the excellent location as a strong point.
Room Quality
8
Some reviews mentioned that rooms were small or dated, affecting the score.
Amenities
8.53
Amenities were generally well-received, though some issues were noted.
Value for Money
8.49
Overall considered fair value for the location and services provided.
Food and Beverage
9.04
Food quality received high praise from several guests.
Overall Experience
8.61
Generally positive experiences reported, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:55

Property Description

Historical Charm in the Heart of York City Centre

Unique Accommodation Experience: Middletons offers individually decorated en suite rooms with modern amenities and complimentary high-speed WiFi.

Dining and Leisure Options: Enjoy a fresh breakfast daily and savor a diverse menu at the Sawmill restaurant. Relax with a drink on the sunny terraces or in the tranquil hotel gardens.

Prime Location: Situated near major attractions, shopping areas, and popular landmarks, Middletons provides easy access to the best of York. Book now to secure your stay at this historic gem.

Important information:

Reservations are required for dinner.

Please note that this property does not accept group bookings of 3 or more rooms, or for 8 people or more.

Please note that the property can only be accessed via stairs.

Guests aged 18 or younger have limited use of the fitness center.

If you require an extra bed, you must notify the property before your arrival and it must be approved by the hotel.

Parking is subject to availability due to limited spaces.

Any evidence of smoking or loss to the property caused by guests from smoking will incur a charge of a minimum of GBP 250.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 12.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 4053 reviews
Cleanliness: 7.84
Service: 9.21
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 8.61
H
Helen • solo_traveller • gb
8
Good time in York
Pros:

Venue was great and good location. Staff were friendly. Good room

Cons:

No lift so having to walk up to the second floor

2026-04-18 • via Nuitee
S
Simon • solo_traveller • gb
6
2026-04-18 • via Nuitee
M
Matt • couple • gb
9
Awesome
Pros:

Historical building/ architecture, the room decor was to a high standard that reflected the area, and keeping with the historic theme of the hotel. Staff were amazing and when asked where to go if had 1 night in york they were really helpful in guiding us, not just promote there restaurant even though the food looked amazing. And the best part they upgraded us, which was an amazing surprise and brilliant gesture. Definitely recommend.

Cons:

Cant really say tbh

2026-04-18 • via Nuitee
B
Bryan • couple • gb
10
Great for visiting York
Pros:

Period property with a modern feel

Cons:

Room was a little noisy as next to road

2026-04-18 • via Nuitee
K
Katie • couple • gb
9
Pros:

Helpful staff and large comfortable rooms. Great location, 10 minute walk to city centre.

2026-04-17 • via Nuitee
J
Jon • solo_traveller • gb
5
Pros:

The location is good, and if you are early you can get parking

Cons:

The room we were in was tired and not 4*

2026-04-17 • via Nuitee
S
Stephen • solo_traveller • gb
10
2026-04-17 • via Nuitee
R
Robert • couple • gb
10
Pros:

Breakfast was excellent nice to be served

2026-04-17 • via Nuitee
E
Evelyn • couple • gb
7
Very disappointed.
Pros:

Breakfast was excellent. Staff were friendly and the maintenance manager was particularly helpful in resolving issues. Public areas were superb.

Cons:

The first room we were allocated was disgraceful. Dirty, mouldy, broken wall panels, cracked walls, no working heating. Initially no tv but that was resolved. Overall not up to expectations. Then we were moved to another room much better but no working fridge. Again this was rectified.

2026-04-17 • via Nuitee
L
Lisa • couple • gb
10
Our first stay. The staff were friendly and worked really hard, particularly the breakfast staff
Pros:

Loved the location and the layout. Lots of character

Cons:

Nothing tbh :)

2026-04-17 • via Nuitee
M
Monique • solo_traveller • ca
10
Pros:

Love the location and how friendly and helpful staff are. They really go out of their way to ensure you have a great experience.

2026-04-16 • via Nuitee
K
kATHRYN • couple • gb
4
Description about hotel & facilities should be updated on website only on request.
Pros:

Comfy beds.
Location - close to York city
Breakfast ok for husband

Cons:

Windows & sills dirty
Plug in bathroom didn’t work so water drained away before you had time to wash, Toilet seat wonky.
Although asked about dietary requirements they couldn’t help. Too many sweet items both on breakfast and dinner menus (type 1 diabetic).
Rooms not cleaned every day unless requested, the same with tea, coffee, toilet rolls etc.
Question what did our daily rate pay for?

2026-04-16 • via Nuitee
C
Catherine • couple • gb
3
Not the best
Pros:

Reception was nice and restaurant and staff . Breakfast lovely and good location

Cons:

We had a hole in the ceiling in the first room and it was covered by a piece of paper and masking tape which had fallen down and I could see the paper moving with the wind , took a video and told receptionist and got moved . Then second room dirty sanitary towel in the bin . So they said they had messaged booking . Com and are giving me 50 percent refund . Not sure if you’ve got the email ? It would have been nice also to have stayed in the hotel . We stayed opposite and the rooms very very rated compared to the actual hotel ones so quite misleading on booking ..not very happy also no parking when we arrived so had to park elsewhere at a cost of £20 pounds .

2026-04-16 • via Nuitee
W
Woods • couple • gb
9
It was a stunning place, breakfast was excellent
Pros:

Well maintained gardens, beautiful place, the rooms are a bit old fashioned but perfectly clean, the bar and restaurant areas are quite modern, lovely staff too.

Cons:

The car parking charges are to expensive, £15 for one night and it does not tell you this on the website

2026-04-16 • via Nuitee
• couple • gb
10
2026-04-15 • via Nuitee
C
Carol • couple • gb
8
2026-04-14 • via Nuitee
K
Karolyn • family_with_children • ch
8
2026-04-14 • via Nuitee
A
Antony • solo_traveller • gb
9
We very much enjoyed our visit and would like to return.
Pros:

Excellent breakfast, plenty of choice and the best eggs royale that I have come across.

Cons:

We should have gone for a larger room.

2026-04-13 • via Nuitee
M
Moody • couple • au
8
Close to where we were visiting.
Pros:

The room was on the top floor and was a good size with a comfortable bed.

Cons:

Access to the carpark was a little tricky. Bathroom had an odour, which we mentioned to the front desk, we were told to run hot water to remove the odour.

2026-04-13 • via Nuitee
K
Kathleen • family_with_children • gb
8
2026-04-13 • via Nuitee