Cititel Mid Valley

Hotels
8 (2638 reviews)
Mid Valley City, Lingkaran Syed Putra , Kuala Lumpur , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Express check-in/check-out
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location, Clean rooms, Good value for money
Cons:
Rude staff, Parking issues, Long check-in wait

Categories

Cleanliness
7
Some reviews mention dirty conditions or lack of maintenance in the rooms.
Service
8
Mixed feedback; some reported good service while others faced issues during check-in.
Location
9
The hotel is praised for its convenient location above the Mid Valley Mall.
Room Quality
7.5
Rooms are described as small and occasionally in poor condition.
Amenities
8
Amenities such as contactless checkout and buffet breakfast options were positively noted.
Value for Money
8.5
Several reviews highlight the good prices for the quality offered.
Food and Beverage
8
Breakfast is noted for good value and quality.
Overall Experience
8
Overall a mix of satisfaction and complaints, but a reasonable choice for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:54

Property Description

Prime Location near Mid Valley Megamall
Cititel Mid Valley is just steps away from the popular Mid Valley Megamall, offering guests easy access to shopping, dining, and entertainment options.

Comfortable Accommodation
Each room at Cititel Mid Valley is equipped with tea/coffee makers, minibars, and cable TV channels for a comfortable stay.

Convenient Amenities and Services
Enjoy free WiFi, in-house dining at Citi Café, and 24-hour room service at Cititel Mid Valley. Approach the 24-hour front desk for tour arrangements and concierge services.

To book your stay at Cititel Mid Valley and experience convenience and comfort in the heart of Klang Valley, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 2638 reviews
Cleanliness: 7
Service: 8
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8
J
Jay • couple • us
10
Pros:

Great Staff Great Location !!Clean Room !! Nice View of the Twin Towers !! Thank You !!

2026-02-27 • via Nuitee
R
Rosa • couple • gb
5
Pros:

The location next to a shopping mall.

Cons:

Unfortunately we can hear traffic noise outside even though we were on a higher floor. The staff said most rooms are tge same as the hotel is located right in the muddle of a busy highway.

2026-02-26 • via Nuitee
W
Wong • solo_traveller • my
10
2026-02-26 • via Nuitee
W
Wong • solo_traveller • my
10
2026-02-26 • via Nuitee
N
Nurul • solo_traveller • nl
9
it was nice
Pros:

clean and food amenities

Cons:

nil

2026-02-26 • via Nuitee
J
Jenny • family_with_children • my
10
2026-02-25 • via Nuitee
H
Harpreet • family_with_children • sg
8
Weekend in KL
Pros:

Easy access to shopping and food

Cons:

The phone in the toilet was next to the bidet. Every time i use the bidet, i will hit the phone down

2026-02-23 • via Nuitee
C
Chi Me • family_with_children • my
9
2026-02-23 • via Nuitee
W
Wong • couple • my
10
2026-02-23 • via Nuitee
Y
Yusrin • solo_traveller • my
8
2026-02-22 • via Nuitee
Y
Yusrin • solo_traveller • my
8
2026-02-22 • via Nuitee
S
Stephen • solo_traveller • ae
8
Great hotel with direct access to Midvalley Mall
Pros:

Great location with easy access to the mall. I was initially reluctant to stay there as it seemed like a very busy and crowded hotel located in a hectic spot but was surprised that the room was comfortable and clean. I particularly liked the water dispenser provided in each floor for hotel guests to refill.

Cons:

Nothing

2026-02-22 • via Nuitee
Y
Yang Chan • solo_traveller • my
8
2026-02-22 • via Nuitee
C
Celine • couple • my
8
Pros:

Convenient, nice environment, service good

Cons:

The toilet light got 1 no lighting, the space is not big, the door lock i think need service

2026-02-22 • via Nuitee
L
Lily • couple • my
7
Our ideal place to stay either long or short trip in KL 🥰
Pros:

The cheapest breakfast in town. Good location for convenient shopping at Mid-Valley and The Garden Mall.. 🥰

Cons:

Overall no comments🥰

2026-02-14 • via Nuitee
G
Glennice • couple • my
10
2026-02-13 • via Nuitee
R
ramzi sunil • couple • my
7
Cons:

Usually, toothbrush and paste will be provided, but this time, it wasn't.. hope management will look into this

2026-02-13 • via Nuitee
S
SAW EAN • couple • my
8
2026-02-12 • via Nuitee
A
ASHIRA • extended_group • my
8
Recommended
Pros:

The strategic location and flexible early check-in make it convenient for travelers who arrive early, allowing them to rest upon arrival

Cons:

The room is relatively compact. However, it is well-designed to maximize space efficiency and remains comfortable for short stays.

2026-02-11 • via Nuitee
P
Pg Seri Norkertika • solo_traveller • bn
10
100% will recommend to others
Pros:

Convinency/shopping Malls no need to go Bukit Bintang😊

Cons:

None

2026-02-11 • via Nuitee