City Express By Marriott Freeport

Hotels
•
City Express
7.7 (179 reviews)
1060 Riverside DR , Freeport , US
+1 815-656-4632

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Many reports of clean rooms and pool
Convenient/good location for guests
Comfortable beds and working shower
Good/free breakfast noted by several guests
Easy booking and flexible checkout
Cons:
Room maintenance issues: stained carpet, cracked tiles, bugs
Key cards frequently malfunctioning
Construction/remodeling disturbance and messy areas
Amenities problems: pool closed at times, unclean exercise room, broken equipment
Repetitive/limited breakfast options and lack of seating
At least one reservation cancellation/refund issue reported

Categories

Cleanliness
7.6
Many guests explicitly called rooms and pool 'clean' and praised housekeeping, but multiple reports cite stained carpet, tub/shower stains, bugs and a need for deeper cleaning/TLC—mixed but slightly above average.
Service
8.8
Service is frequently praised: staff described as friendly, personable and helpful (assisting during a tornado watch, Val and morning staff singled out). Staff responsiveness to issues also noted.
Location
8.2
Location is repeatedly mentioned positively (convenient for stays and getaways, 'perfect for us'), though a few guests noted limited nearby options without driving.
Room Quality
6.4
Several guests reported worn or run-down rooms: cracked tiles, stained carpet, bugs, malfunctioning key cards and other maintenance issues—comfort (bed/shower) noted but room condition is a concern.
Amenities
6.8
Amenities are inconsistent: microwave/refrigerator generally worked and pool was praised by some, but pool closures, unclean exercise room, broken treadmill and construction/disruption lowered scores.
Value for Money
7.2
Some guests felt price matched location and offerings, while others called out price relative to the hotel's condition and needed repairs—generally around fair value with exceptions.
Food and Beverage
7
Breakfast is often described as good and appreciated, but common complaints include repetitive offerings, limited cereal choices, and lack of a proper breakfast seating area.
Overall Experience
9.6
Overall sentiment skews positive with many recommending the hotel and praising staff, cleanliness in many stays and ease of booking/checkout; isolated severe negatives (reservation cancellation, poor room condition for some) exist but the majority of guest experience reported was very favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location
Located just a 5-minute drive from Winneshiek Playhouse in Freeport, Illinois, Baymont Inn and Suites Freeport offers a perfect blend of comfort and convenience.

Relaxation and Recreation
Enjoy the indoor pool, hot tub, and fitness center during your stay. Unwind in the comfort of your room with cable TV including the HBO movie channel.

Business and Leisure
Take advantage of the hotel's business center for all your work needs, and enjoy the convenience of free WiFi throughout the property. With a 24-hour reception and on-site launderette, your stay is sure to be stress-free.

Book now to experience a delightful stay at Baymont Inn and Suites Freeport.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 179 reviews
Cleanliness: 7.6
Service: 8.8
Location: 8.2
Room Quality: 6.4
Amenities: 6.8
Value for Money: 7.2
Food and Beverage: 7
Overall Experience: 9.6
Z
Zofia • couple • us
10
2026-09-16 • via Nuitee
K
Krystal • couple • us
8
2026-09-07 • via Nuitee
D
Danielle • solo_traveller • us
10
Great place to stay in a pinch and the stag
Pros:

Clean

Cons:

Nothing

2026-04-20 • via Nuitee
B
Bausman • couple • us
7
Although there was construction going on, it was still a pleasant, clean, and quiet stay.
Pros:

Staff was friendly. They were ready to assist us during the tornado watch. Breakfast was yummy.

Cons:

No coffee pot in room. No place to hang my husband's suit.

2026-04-20 • via Nuitee
G
Goran • solo_traveller • rs
8
2026-04-19 • via Nuitee
G
Goran • solo_traveller • rs
8
2026-04-19 • via Nuitee
R
Robbie • solo_traveller • us
9
Pros:

Location

2026-04-18 • via Nuitee
L
Lilly • family_with_children • us
7
2026-03-17 • via Nuitee
G
Gerardo • couple • us
10
Very comfortable, peace ,place to stay
Pros:

Location and price

Cons:

Clean

2026-03-17 • via Nuitee
M
Michelle • family_with_children • us
10
Nice hotel would stay again
Pros:

Clean rooms friendly staff good free breakfast nice pool

Cons:

The location. Nothing else really around close by unless you drive a few miles.

2026-03-12 • via Nuitee
J
Jada • couple • us
10
2026-02-25 • via Nuitee
A
Amy • family_with_children • us
3
Pros:

The staff was plesant

Cons:

The construction, construction mess, no breakfast sitting area

2026-02-12 • via Nuitee
D
Daniel • couple • us
5
2026-01-31 • via Nuitee
M
Marina • family_with_children • us
10
2026-01-29 • via Nuitee
T
Tiffany • couple • us
7
It was a good stay.
Pros:

Clean comfy and easy to book

Cons:

The breakfast options were the same both nights there.

2026-01-27 • via Nuitee
M
Marshawn • couple • us
1
Nothing, they canceled my reservation and need a refund
Pros:

Nothing, they canceled my reservation and need a refund

Cons:

Nothing, they canceled my reservation and need a refund

2026-01-19 • via Nuitee
M
Mayra • couple • us
6
Pros:

Good property. Customer service good

2026-01-19 • via Nuitee
E
Erwin • couple • us
7
2026-01-19 • via Nuitee
F
Fennie • couple • us
10
Pros:

Good reakfast and the location is perfect for us, that’s why we stay at the Beaumont in Freeport.

Cons:

We were totally satisfied

2026-01-19 • via Nuitee
C
Christopher • couple • us
10
I would recommend this hotel to anyone
Pros:

The staff was extremely friendly. The rooms was extremely clean. The pool was extremely clean a great location for a getaway.

2026-01-19 • via Nuitee