Grand Inna Tunjungan Hotel Surabaya

Hotels
8.4 (145 reviews)
Jl. Gubernur Suryo 1-3 , Surabaya , ID
+62 31 5342151

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Dirty pool
Noisy rooms
Limited breakfast variety

Categories

Cleanliness
7.11
Complaints about dirty areas, especially regarding the pool and rooms.
Service
9.58
Staff were described as friendly and helpful throughout many reviews.
Location
9.62
Strategically located near malls and cafes, which was praised by multiple guests.
Room Quality
7.57
Some rooms were clean and spacious, but others mentioned poor noise isolation.
Amenities
8.1
Decent amenities but complaints about the pool and limited breakfast offerings.
Value for Money
9.06
Generally felt to be worth the price, though not without issues.
Food and Beverage
7.11
Breakfast variety was limited, although some enjoyed the Asian options.
Overall Experience
9.08
Mixed reviews, but many guests had a positive overall experience despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:09

Property Description

Outdoor Pool and Spa
Indulge in relaxation at Inna Simpang with an outdoor pool and rejuvenating spa services. Unwind with a soothing massage after a day of exploring Surabaya.

Delightful Dining Experience
Savor a culinary journey with a buffet of local and western dishes at the restaurant. Enjoy your meals with panoramic city views through floor-to-ceiling windows or opt for in-room dining for a cozy experience.

Convenient Location and Services
Located in Surabaya’s city center, Inna Simpang offers easy access to Tunjungan Plaza and key attractions. Take advantage of free Wi-Fi, car rental services, and business facilities for a seamless stay.

Experience comfort and convenience at Inna Simpang Surabaya - book your stay now for a memorable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

8.4
Based on 145 reviews
Cleanliness: 7.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.1
Value for Money: 9.06
Food and Beverage: 7.11
Overall Experience: 9.08
A
Annie • solo_traveller • zw
10
We enjoyed our stay
Pros:

Proximity to malls and restaurants super friendly and helpful staff

Cons:

Literally nothing

2026-10-30 • via Nuitee
A
Annie • extended_group • zw
10
We had a memorable stay
Pros:

Very close to malls and restaurants and very friendly staff

Cons:

Nothing

2026-10-30 • via Nuitee
R
Raquel • solo_traveller • es
8
2026-10-07 • via Nuitee
A
antonio • couple • it
8
Superiore alle attese
Pros:

Posizione un po' defilata rispetto al centro, ma vicinissima al centro commerciale più grande della città. Camera piuttosto ampia e colazione super.

Cons:

Sono stato solo una notte, niente da segnalare.

2026-09-08 • via Nuitee
A
Ashley • extended_group • nl
7
Pros:

Great location, close to Tunjungan Plaza. Nice breakfast and friendly staff.

2026-09-06 • via Nuitee
H
HAN PANG • solo_traveller • tw
9
Pros:

早餐、員工服務與態度、大床

Cons:

冷氣調整旋鈕刻度難以分辨

2026-09-06 • via Nuitee
W
WongWF • couple • sg
8
Pros:

Location was near a mall and within walking distance. Receptionist was very polite and friendly and welcomed us upon arrival. Also provided clear directions when asked! Room was spacious and very worth for the price. Bed was comfortable too

Cons:

Flooring's laminate was peeling off, towels were not the cleanest

2026-09-04 • via Nuitee
Łukasz • couple • pl
8
location nice breakfast friendly staff
Pros:

Central location, friendly staff and very good breakfast choice

2026-09-04 • via Nuitee
C
christianto • solo_traveller • id
9
2026-08-27 • via Nuitee
T
Tra-Mi • solo_traveller • nl
8
2026-08-25 • via Nuitee
J
Javier Martínez Belotto • solo_traveller • es
7
Buen sitio de base
Pros:

Nosotros lo usamos como base para visitar Bromo y nos gustó la ubicación porque está al lado de la calle Jl. Tunjungan, muy animada y pintoresca

Cons:

Necesita una renovación de las instalaciones

2026-08-16 • via Nuitee
A
Abi • family_with_children • au
10
It was an excellent stay , all staff are well spoken and helpful.
Pros:

Close to ultimate shopping.

Cons:

None

2026-08-13 • via Nuitee
N
Natalia • family_with_children • id
8
2026-07-20 • via Nuitee
R
Riccardo • solo_traveller • it
8
Pros:

Sono stato per lavoro dal 7 al 29 giugno 2026, albergo con posizione perfetta per vicinanza al tunjungan plaza , colazione ottima e molto varia, piccola palestra e piscina per relax

Cons:

Alcune stanze un po datate

2026-07-10 • via Nuitee
R
Reginald • solo_traveller • nl
7
2026-07-06 • via Nuitee
R
Reginald • couple • nl
7
2026-07-06 • via Nuitee
S
SRIYANA • solo_traveller • us
8
Pros:

ok

Cons:

ok

2026-06-26 • via Nuitee
L
Lucia • couple • es
7
2026-06-26 • via Nuitee
Y
Yasmin • couple • nz
10
Clean welcoming and relaxing
Pros:

This was a really welcoming place to stay the staff were so lovely friendly and helpful. It is extremely clean too. The cleanest hotel I have stayed at so far in Java. The bed was comfortable and I slept really well here. I also liked the proximity to everything I needed including a huge mall and lots of places to eat.

2026-06-23 • via Nuitee
F
Faisal • couple • ae
8
2026-06-19 • via Nuitee