Hampton Inn Gallatin

Hotels
•
Hampton Inn
8.9 (142 reviews)
980 Village Green Crossing , Gallatin , US
+1 615-206-9595

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very friendly staff
Very clean (multiple mentions)
Good breakfast choices (berry waffle highlighted)
Good/central location
Excellent shower water pressure
Cons:
Squeaky/noisy or horrible bed
Sour-smelling towels / restrictive towel policy
Front desk rudeness / abrupt pool eviction
Elevator odor
Roach-like insects near entrance
Limited fresh fruit at breakfast

Categories

Cleanliness
8.3
Multiple reviews called the property 'very clean', but issues such as sour-smelling towels, elevator odors, and sightings of roach-like insects near the entrance lowered the score.
Service
9.7
Staff were repeatedly described as very friendly and courteous overall; however there were isolated negative interactions (front desk appearing annoyed, abrupt pool eviction, restrictive towel policy) that detracted from an otherwise strong service impression.
Location
9.4
Location praised as good and conveniently close to the reviewers' family/points of interest.
Room Quality
7
Significant issues with the bed (squeaky/noisy, described as 'horrible' by one guest who left early). Positive note: shower had excellent water pressure and plenty of hot water.
Amenities
9
Breakfast offerings and on-site amenities (pool, good shower) were positive; enforcement of pool hours and limits on towels were noted as drawbacks.
Value for Money
8.9
Standard quality for this hotel tier.
Food and Beverage
9
Breakfast received positive comments (good variety, berry waffle option), though reviewers noted a lack of fresh fruit variety (only apples).
Overall Experience
9.9
Overall stay described as acceptable with several positives (friendly staff, cleanliness, good breakfast and location); notable service and room-quality incidents affected some stays but did not dominate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious Accommodations
Experience comfort and convenience at the Hampton Inn Gallatin. Each room features a flat-screen cable TV, free Wi-Fi, and the option for a spa bath. Upgrade to a room with a work desk for added luxury.

Top-Notch Amenities
Enjoy access to an outdoor pool, fitness center, and business center during your stay. Need to host a meeting? Take advantage of our meeting facilities. And don't worry about laundry - our on-site launderette has you covered.

Convenient Location
Located just 30 minutes from Opryland and less than 2 miles from Gallatin city center, our hotel offers easy access to both city attractions and natural beauty at Old Hickory Lake.

Book your stay at the Hampton Inn Gallatin for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Guest Reviews

8.9
Based on 142 reviews
Cleanliness: 8.3
Service: 9.7
Location: 9.4
Room Quality: 7
Amenities: 9
Value for Money: 8.9
Food and Beverage: 9
Overall Experience: 9.9
E
ELLIE • family_with_children • us
10
2026-10-28 • via Nuitee
V
Vest • solo_traveller • us
9
Pros:

Very friendly staff. Very clean and great breakfast choices.

Cons:

Squeaky, noisey beds.

2026-10-11 • via Nuitee
Z
Zwicker • solo_traveller • us
1
2026-09-11 • via Nuitee
B
Bobbie Jo • couple • us
10
2026-09-05 • via Nuitee
N
NealPutney • extended_group • us
8
Would stay again
Pros:

Overall, my stay was acceptable, and there were several aspects of the hotel that I appreciated. The room was clean, the lighting was sufficient, and the shower had excellent water pressure with plenty of hot water. I also enjoyed the berry waffle option offered at breakfast. However, I wished there had been more fresh fruit choices available than just apples.

Most of the staff were friendly and courteous, with the exception of the interactions described below.

Cons:

Overall, my stay was acceptable, but there were several issues that affected my experience.

I was disappointed that the only fruit offered at breakfast was apples. A greater variety of fresh fruit would have been appreciated.

I also felt uncomfortable when the housekeeping staff insisted that only one towel per person would be provided. The interaction made me feel as though there was an assumption that I might take extra towels or steal them, which was upsetting.

On Tuesday night around 10:00 p.m., the front desk clerk appeared visibly annoyed that he had to leave the dining area, where he was watching television, to open the front doors for my family and I a few times. A few minutes later, at approximately 10:05 p.m., he came to the pool area and rather abruptly informed our group of four adult women that we had to leave immediately because the pool was closed. While I understand the importance of enforcing pool hours, the interaction felt unnecessarily rude and could have been handled in a more courteous and customer-friendly manner.

Additionally, I noticed several large roach-like insects in the shrubbery and wood chips near the front entrance. While I understand these may have been outdoor insects, seeing them near the entrance was concerning and detracted from the overall impression of the property.

I hope this feedback is helpful and will be used to improve the guest experience. A friendlier approach to customer service, along with attention to these concerns, would make future stays much more enjoyable.

2026-07-03 • via Nuitee
T
Trista • solo_traveller • us
10
2026-06-15 • via Nuitee
B
Betsy • couple • us
7
This was not our best experience.
Pros:

The location was good. The breakfast was good. The staff were very friendly.

Cons:

The bed was horrible! Neither of us slept good at all. We were supposed to stay 2 nights, but after the first night and the horrible bed, we decided to leave early. The elevators had a bad smell.

2026-06-14 • via Nuitee
A
April • couple • us
10
Pros:

The staff was very friendly. Very clean.

2026-06-13 • via Nuitee
L
Lori • solo_traveller • us
8
Pros:

The location is close to family we came to visit.

Cons:

The towels had a sour smell to them. Didn't smell clean

2026-06-07 • via Nuitee
J
Jon Mark • couple • us
8
2026-05-28 • via Nuitee
J
Jim • couple • us
8
2026-05-22 • via Nuitee
C
Carrie • extended_group • us
10
2026-04-09 • via Nuitee
L
Laurel • solo_traveller • us
9
2026-03-23 • via Nuitee
R
Rupa • extended_group • us
8
Pros:

The friendly and very accommodating staff.

Cons:

Worst breakfast.

2026-03-23 • via Nuitee
L
Lynn • family_with_children • us
6
Not the best
Pros:

Easy to get to. Close to restaurants

Cons:

Our room was not very clean. Had stains on the walls and carpet. The bed frame had quite a few scuffs and scrapes. We stayed at this location a week before and our room was much nicer and was cheaper.

2026-03-20 • via Nuitee
L
Lori • couple • us
8
Pros:

Comfortable and clean

Cons:

A lot of noise at might with people slamming doors

2026-03-08 • via Nuitee
C
Chinitta • couple • us
10
2026-03-03 • via Nuitee
R
Rex • extended_group • us
10
2026-02-26 • via Nuitee
G
Gayla • couple • us
10
Had to make a quick trip to Gallatin and could not have chosen a nicer place to stay.
Pros:

Excellent service, from the manager to housekeeping and the free breakfast!

2026-02-10 • via Nuitee
J
Jeff-Thomas • solo_traveller • us
10
2026-01-19 • via Nuitee