Country Inn & Suites by Radisson, Elgin, IL

Hotels
•
Country Inn & Suites by Radisson Americas
6.8 (448 reviews)
2270 Point Boulevard , Elgin , US
+1 847-426-6400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Convenient location (easy access to I-90/interstate)
Several staff members praised as friendly and helpful (Robert, Lionel)
Some rooms described as clean, cozy and comfortable
Ample parking
Breakfast praised in multiple reviews (well stocked, coffee available)
Budget-friendly for some guests
Cons:
Inconsistent cleanliness: stained/ripped sheets, dirty pool, insect issues
Reports of broken or dipped mattresses and dated bathrooms
Multiple reports of rude or unfriendly front-desk interactions
Amenities problems: towels/body wash ran out, no refrigerator in some rooms
Odors in some rooms and vents full of dust
Maintenance issues such as leaking ceilings and limited breakfast variety for extended stays

Categories

Cleanliness
5.4
Mixed but leaning negative: multiple guests reported stained/ripped sheets, dirty pool, insect presence (earwigs), odors and dusty vents; several guests did note clean rooms, indicating inconsistent housekeeping.
Service
7.5
Mixed: several employees (named staff like Robert and Lionel) are praised for being friendly and helpful and keeping breakfast/areas stocked, but there are multiple reports of rude or unhelpful front desk interactions (including refusal related to service dogs and aggressive check-in behaviors).
Location
8.5
Consistently positive: guests repeatedly mention convenient access to the interstate/I-90, good proximity to local events and ample parking.
Room Quality
6.2
Mixed: some guests enjoyed cozy/comfortable rooms, but others reported broken or dipped mattresses, water leaks from ceilings, dated bathrooms, stained bedding and missing items (no refrigerator in some rooms).
Amenities
5.8
Mixed to negative: breakfast service is available but variety can be limited; reports of pool being extremely dirty, towels not available, toiletries running out, and missing in-room amenities (refrigerator). Coffee in lobby noted as a positive.
Value for Money
6
Mixed: some guests call the property budget-friendly, while others felt the condition and service issues made their stay not worth the price paid.
Food and Beverage
8
Mixed but often positive: several guests explicitly praise the breakfast (well-stocked, attentive staff like Robert), though others report limited variety or inability to access breakfast due to service-dog disputes.
Overall Experience
7
Mixed overall: many guests would return and praise staff, location and some clean/comfortable rooms, but repeated cleanliness problems, occasional unfriendly front-desk interactions and facility maintenance issues reduce the overall consistency of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location & Amenities
Situated just off Interstate 90 in Elgin, Illinois, the Country Inn offers easy access to local attractions like the Hemmens Cultural Center. Guests can enjoy free Wi-Fi and spacious rooms equipped with modern conveniences.

Complimentary Hot Breakfast & Discounts
Start your day right with a delicious hot breakfast served on the house. As a guest of Country Inn and Suites Elgin, you also get discounts for dining at the nearby Jimmy's Charhouse, adding to your overall convenience and savings.

Relaxation & Fitness Options
Unwind in well-appointed rooms featuring cable TV with HBO, a coffee maker, and a large work desk. For those looking to stay active, the hotel offers a gym, while the lounge chair provides the perfect spot to kick back and relax.

Book your stay at Country Inn Elgin now to experience comfort and convenience at its best!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

6.8
Based on 448 reviews
Cleanliness: 5.4
Service: 7.5
Location: 8.5
Room Quality: 6.2
Amenities: 5.8
Value for Money: 6
Food and Beverage: 8
Overall Experience: 7
K
Katherine • family_with_children • us
9
Pros:

Staff was friendly and room was clean. Great access to the interstate too.

Cons:

Only concern is I think the bed (or really the mattress was broken). It dipped pretty significant on the right side. I just stayed more towards the middle go avoid it.

2026-10-19 • via Nuitee
N
Nakamura • family_with_children • us
5
Smelly
Pros:

Checking in employee

Cons:

Smell of room & beddings

2026-10-15 • via Nuitee
M
Marion • couple • us
9
Good experience staff was nice
Pros:

Budget friendly

2026-10-12 • via Nuitee
L
LaToya • couple • us
1
Pros:

Clean it up very dirty

Cons:

The pool was extremely dirty and you had to wait for towels to be washed

2026-10-09 • via Nuitee
E
Edward • couple • us
5
2026-09-19 • via Nuitee
W
William • solo_traveller • us
5
2026-09-17 • via Nuitee
X
Xavier • solo_traveller • us
10
2026-08-22 • via Nuitee
B
Brett • solo_traveller • us
6
2026-08-19 • via Nuitee
J
jamal • solo_traveller • us
10
2026-08-17 • via Nuitee
L
Luis • couple • us
1
2026-08-14 • via Nuitee
M
Morenike • couple • us
1
Was not worth the price l paid for
Pros:

We had the 1st floor the bedroom ceiling was linking water all night ,breakfast was not worth it

Cons:

Staff unfriendly

2026-08-11 • via Nuitee
N
Nazariy • couple • us
10
2026-07-16 • via Nuitee
T
Twyla • couple • us
10
2026-07-13 • via Nuitee
P
Pérez Márquez • solo_traveller • us
10
2026-07-11 • via Nuitee
J
Jennifer • solo_traveller • us
10
Pros:

Family Friendly...Room was the best

2026-07-06 • via Nuitee
R
Raul • solo_traveller • us
10
Pros:

The facility.

Cons:

Ran out of body wash. No refrigerator?.

2026-07-05 • via Nuitee
D
Dana • solo_traveller • us
5
2026-06-29 • via Nuitee
J
James • couple • us
10
2026-06-27 • via Nuitee
M
Marco • solo_traveller • us
7
2026-06-26 • via Nuitee
P
Paul • solo_traveller • us
9
Same excellent experience I had in 2024.
Pros:

Breakfast was excellent. Robert keeps everything stocked and is constantly cleaning and is very personable. He was the same when I stayed there 2 years ago and he has not let up. Also, there was hot coffee in urns in the lobby at all times.

2026-06-25 • via Nuitee