Days Inn by Wyndham Bellville Mansfield

The front desk staff working the phones on 18 August was terrible. A simple request of getting the receipt emailed to me has taken me 90 minutes calling from overseas (my phone bill could cost more than the hotel stay!); a request done by email; three messages on the booking.com platform; and multiple calls to the corporate office of Wyndham.

I had to ring the hotel directly on their local number at least 4 times as she hung up on me TWICE. She was skeptical why I needed the receipt in the first place (it's for tax purposes!), and made me answer probably 7 questions multiple about the booking itself just to get to the point where she would say she could email it to me.

She took down my email address but it was difficult for her to understand I think. She said she sent one, but after waiting for 30 minutes, no email came to spam or to my inbox.

I emailed my request to her to make it clear which was the right address (my guess is she did not write it down correctly so I thought this would help); my email has still gone unanswered.

After no response by email and no email received, I called her back. I explained I have not received it. She said, not her problem, she has sent it, what else could she do. She then hangs up on me again, refusing to help me. She was not interested in finding a solution for me whatsoever.

Had to call corporate, who somehow made it happen. Finally, after corporate at Wyndham (also pretty poor as that also required multiple overseas calls), I was sent the email at long last.

This whole thing is ridiculous. This is basic function that they have managed to make difficult. Every other hotel (there were 6 I called today) was able to swiftly/immediately respond and were pleasant to deal with. Not her, and not this hotel. Avoid.....

No coffee pot in the room...

A terrible musty smell, everything in the room felt damp and the ac was really loud

Noise from the Interstate.

Room had no window. Smelled like pee and mold.