Residence Inn Charlotte Uptown

Hotels
•
Residence Inn
8.8 (262 reviews)
404 South Mint Street , Charlotte , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Rude service
High parking fees

Categories

Cleanliness
8.38
Some rooms were clean, but general dissatisfaction with staff attitudes suggests inconsistent cleanliness.
Service
9.35
Staff were friendly and helpful, though some reports of rudeness exist.
Location
9.39
Great location near the stadium and downtown, frequently praised by guests.
Room Quality
8.84
Rooms were generally clean and spacious, though some were noted as dated.
Amenities
8.87
Breakfast was frequently mentioned positively; parking complaints noted.
Value for Money
7.83
High parking costs compared to perceived value of the stay.
Food and Beverage
8.88
Breakfast was good, but some inconsistencies in service noted.
Overall Experience
8.85
Overall a positive experience with notable exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:07

Property Description

Prime Location near Entertainment Venues

Located next to the Time Warner Cable Arena and a short stroll from the Bank of American Stadium, Residence Inn Charlotte Uptown offers a convenient and exciting stay in the heart of Charlotte.

Comfortable Suites with Modern Amenities

Each suite at Residence Inn Charlotte Uptown features a well-equipped kitchen, free WiFi, and a daily breakfast buffet. Relax in the spacious living area with a flat-screen TV and enjoy the convenience of a dining area and work desk.

Convenient Facilities and Services

Guests can dine at the on-site Mint Street Pub, stay active in the fitness center, and make use of the business center and meeting rooms. With complimentary transfers to Uptown Charlotte, exploring the city is a breeze.

Book your stay at Residence Inn Charlotte Uptown for a perfect blend of comfort and convenience during your Charlotte visit.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs USD 20 per day.

Location

Guest Reviews

8.8
Based on 262 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 7.83
Food and Beverage: 8.88
Overall Experience: 8.85
W
Woodall • extended_group • us
10
2026-01-19 • via Nuitee
M
Marla • extended_group • us
8
Pros:

Close proximity to stadium

2026-01-07 • via Nuitee
H
HRivers72 • family_with_children • us
7
Good Charlotte experience
Pros:

Location perfect. Breakfast was good.

Cons:

Long elevator wait times due to inoperable second elevator. Signage for the stairs is non-existent.

2026-01-03 • via Nuitee
D
Danielle • family_with_children • us
8
2025-12-30 • via Nuitee
J
Joquita • couple • us
8
2025-12-27 • via Nuitee
J
Jay • family_with_children • us
9
2025-12-23 • via Nuitee
R
Roscoe • family_with_children • us
7
I have had better service at a quality Inn. Needless to say I will never stay at the Residence agai
Pros:

Didn't partake

Cons:

The staff was rude and didn't know what the he'll was going on. Could not watch TV called front desk and staff member didn't have an answer and was extremely condescending . Was told earlier the day that bar restaurant closed around 11pm...went to eat about 6:30 and was told kitchen was closed but at the same time a staff member was served right in front of us. Same when we got there and tried to order a beer...bartender totally ignored us and served staff member right in front of us. It's obvious that the staff realizes that the location next to the stadium will always fill the hotel up on gameday and could care less about taking care of the costumer

2025-12-23 • via Nuitee
E
Emily • family_with_children • us
10
2025-12-22 • via Nuitee
J
James • solo_traveller • us
10
Pros:

Great location. Spacious suite.

2025-12-02 • via Nuitee
Z
Zhanar • couple • us
10
Pros:

Чистый и уютный отель, находящийся в Даунтауне. Парковка при отели, правда дороговато . Мы были в период проведения марафона.
Завтрак отличный, в сравнении с другими отелями.

Cons:

Стоимость парковки можно было бы снизить

2025-11-22 • via Nuitee
C
Carol • couple • us
9
Pros:

Location to Bank of America Stadium.
Breakfast was good.
Staff was friendly and helpful.

2025-10-14 • via Nuitee
B
Bryan • solo_traveller • us
9
2025-10-13 • via Nuitee
M
Madeline • couple • us
4
Don’t stay here, park elsewhere
Pros:

I enjoyed the location.

Cons:

Ridiculous price for parking. They trick you into thinking it’s free, then when you check out say “we need a card on file” she then asked me to “tap my card” without evening telling me how much it was! It was $25! Ridiculous. Ended up spending over 250+ for ONE night? Insanely over priced and feel scammed. They need to include that parking IS NOT FREE!

2025-10-12 • via Nuitee
K
Kimberly • family
8
Pros:

Unable to take advantage of the $25 parking rate, due to a soccer game and the fact the parking lot had set the parking fee at $40. Went to breakfast and there was very little food available; seemed they could not keep up with the number of people who were staying at the hotel.

2025-10-04 • via Nuitee
A
Angelia
10
Pros:

Yes the breakfast menu and staff was excellent. The fire alarm being pulled at 6:30 am was frightening.

2025-09-26 • via Nuitee
L
Lester • family
10
Pros:

I didn’t like the fact that I had to pay for parking. Other than that everything was excellent

2025-09-22 • via Nuitee
D
Dana
8
Pros:

Would stay again

2025-09-15 • via Nuitee
M
Mia • couple • us
5
Cons:

They charged us $400 after we had already paid in full prior to check in. This is after being told that it was already paid for. They stated “oh we just need to add a card to the file” but proceeded to charge for a whole night stay. They canceled the charge after arguing but when that’s your spending money for the weekend with your child and now you have to wait 7-10 business days to get it back it kinda makes you not want to visit again

2025-09-14 • via Nuitee
H
Heather
10
Pros:

The staff is outstanding. Made the entire stay easy. Definitely first choice for a return visit.

2025-09-01 • via Nuitee
I
India • solo_traveller • us
9
I reserve the room as the because it was close to the around the world 10k and our the hotel is perfect spot right at th
Pros:

The hotel was beautiful room was clean. The breakfast was great and perfect proximity to my event.

2025-09-01 • via Nuitee