Hilton Charlotte University Place

Hotels
•
Hilton Hotels & Resorts
8.4 (941 reviews)
8629 JM Keynes Drive , Charlotte , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Issues with cleanliness
Bathroom size
Inconsistent amenities

Categories

Cleanliness
7.68
Overall clean with some issues noted, such as stains on washcloths and cleanliness complaints.
Service
9.15
Many reviews highlighted excellent staff service, with mentions of attentive and friendly customer service.
Location
9.19
Great location with proximity to amenities and attractions.
Room Quality
8.14
Rooms appreciated; however, some noted issues with bathroom size.
Amenities
7.67
Few amenities available; requests for more towels were unmet.
Value for Money
8.13
Good value, especially highlighted by guests who felt they received their money's worth.
Food and Beverage
8.68
Breakfast was praised, but service was inconsistent during busy periods.
Overall Experience
8.55
Generally positive stay experiences with good ratings from most categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:39

Property Description

Lakefront Accommodation with Modern Amenities
Located near UNC Campus, the Hilton Charlotte University Place offers spacious rooms and contemporary facilities. Enjoy free shuttle service and proximity to popular attractions like the Shoppes at University.

State-of-the-Art Fitness Center and Outdoor Pool
Stay active at the 24-hour fitness center or unwind by the outdoor swimming pool. Indulge in delicious meals at Edgewater Bar and Grille and stay connected with complimentary wireless internet.

Convenient Location for Exploring
With a prime location across from Carolinas Medical Center and close to Charlotte Motor Speedway, this hotel is ideal for both leisure and business travelers. Book now for a comfortable stay in Charlotte.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 941 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 8.55
T
Terry • extended_group • us
10
2026-06-26 • via Nuitee
A
Anthony • solo_traveller • us
9
2026-06-25 • via Nuitee
P
Person • solo_traveller • us
10
Pros:

Very nice and clean. Excellent service 💖

2026-06-23 • via Nuitee
M
Maurice • couple • us
5
Pros:

It was close to everything

Cons:

The bed wasn't comfortable i couldn't adjust the temperature to be cold or hotter!!!! Had to pay for parking and I stayed at that hotel

2026-06-22 • via Nuitee
K
Kayla • solo_traveller • us
10
2026-06-22 • via Nuitee
D
Dwayne • solo_traveller • us
10
Pros:

Love the room and the location

Cons:

It would be nice to have a sitting chair

2026-06-21 • via Nuitee
K
Kelvin • solo_traveller • us
10
2026-06-15 • via Nuitee
J
Jessica • solo_traveller • us
9
Cons:

I didn't like the fact I had to pay for parking. I hv started at this hotel a few times and never had to pay for parking. Also when I booked on booking it never said anything about paying for parking.

2026-06-15 • via Nuitee
T
Tammy • solo_traveller • us
10
2026-06-11 • via Nuitee
A
Asya • couple • us
3
Not worth it
Cons:

My shower didnt work then engineering came got water on the floor and house keeping never came . Also i was charged twice

2026-06-09 • via Nuitee
Z
Zahira • couple • us
10
2026-06-07 • via Nuitee
C
cliff • family_with_children • us
8
Clean, convienient, will stay here again if in the area.
Pros:

Staff did a great job, had to resolve an issue with booking.com - had to wait a while, but they took care of it. Provided quality food at a fair price: good location, restaurants, and stores within walking distance. This is our 2nd time at the Hilton for going to NASCAR races.

Cons:

The air system was a bit noisy, but we got used to it. No ice machine, out of service, and we had to go down to the bar in the lobby for ice. The room's trash cans were very small. The shower floor was a bit slippery.

2026-05-27 • via Nuitee
P
preston • couple • us
10
2026-05-26 • via Nuitee
D
Darrell • solo_traveller • us
8
2026-05-26 • via Nuitee
Y
Yahir • couple • us
10
2026-05-22 • via Nuitee
K
Kinder • solo_traveller • us
10
2026-05-16 • via Nuitee
G
gvozden • couple • fr
1
Catastrophique
Pros:

Petit déjeuner

Cons:

On arrivant à l’hôtel, ma chambre a étais louée à quelqu’un d’autre de coup
On m’as déloger dans un autre hôtel qui est loin de standing hotel Hilton

2026-05-14 • via Nuitee
M
molliev769 • Business
2
Disgusting Rooms and Mold issue
Pros:

The room was absolutely disgusting. Stains everywhere and reeked of mold. The first room I had to move since it reeked of cigs. The second room reeked of mold and they said they had no extra rooms available but could send a fan up to my room. Would never stay here if it wasn’t for business. Will never be returning.

2026-05-12 • via Tripadvisor
P
Patrick • couple • us
7
Overall it was a excellent choice with minor maintenance issues
Pros:

Beautiful property

Cons:

The toilet seat was loose and the bath tube was stopped up

2026-05-09 • via Nuitee
D
Darius • couple • us
10
2026-05-09 • via Nuitee