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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Safety deposit box
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Accessible parking
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Wheelchair accessible
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ATM/cash machine on site
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Indoor pool
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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First aid kit available
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Face masks for guests available
Review Highlights
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Property Description
Prime Location in Innsbrook Office Park: Located in Glen Allen, Virginia, the Hilton Garden Inn Richmond Innsbrook is surrounded by major corporations, offering convenience and accessibility to business travelers.
Modern Amenities for Comfort and Convenience: Guests can stay active in the fitness center, unwind in the indoor pool, and stay connected with free high-speed internet. The spacious guestrooms equipped with microwaves and mini-refrigerators ensure a comfortable stay.
Proximity to Key Businesses and Attractions: With Capital One and Wachovia offices nearby, along with easy access to the James River Plantations and downtown Richmond, guests can enjoy both work and leisure during their stay.
Book now to experience the perfect blend of business and leisure at the Hilton Garden Inn Richmond Innsbrook.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The fact that you had to pay for breakfast. It was no cereal or something simple.
Everything
Full Breakfest - was very good and overall stay.
One (and only one) front desk staff member was more concerned about being on their phone than stepping up to assist quests. Observed this several times.
The front desk staff and the location of the facility is what I liked most about the hotel.
The facility is very basic and not in keeping with the Hilton brand. Entry way was dirty, elevator floors were dirty, and carpets in common areas were dirty as well. The door to my room did not fit completely in the door frame and even when locked appeared as if the door was open. Room was equipped with DirectTV. In this day and time, a flat screen TV is not a smart TV is worthless. Smart TVs in a Hilton brand property is expected. I spent time in my room watching streaming apps on my laptop. Not having a smart TV with streaming capabilities preventing me from having a R&R experience. Additionally, the toilet was too low making it difficult to sit down and get up off of toilet.
Booking.com should require facilities to denote whether they have smart tv rather than the profile listing flat screen tvs. This will help Booking.com consumers make informed decisions when selecting a hotel. I will never reside at another Hilton Garden Inn and I am less likely to use Booking.com going forward.
The breakfast was amazing staff was amazing the location to the stores an clubs where with in 5 to 10 minutes from each other with some in walking distance
I had four rooms but My room has ants real bad lost my food an drinks but overall the hotel was clean
Friendly people
Confusion about my prepaid breakfast and they accidentally charge me anyway, but I got it refund
Good location and well maintained
I liked everything about it
Everything
Everything
You need to do maintenance on your rooms.
Checking in and out was easy.
Breakfast wasn't complimentary. The continental breakfast was a separate charge.
Friendly staff at check-in and location are the only things this aging hotel has left. Our room 318 was dirty. Mold in the bathroom, filthy exposed drain pipe, burn holes in the armchair, light fixtures either not working or burned out bulbs, linens for pullout in closet dirty. See the attached photos . The lobby is well worn and is using “stretch over” slipcovers on some of the furniture. Very sad state of affairs for a Hilton product
I didn't stay
My reservation were messed up,but when I arrived the air was out in the lobby, (Hot) still is today,,, Due to having no maintenance on the property The receptionist had to give hand the guest towel and plunger, to fix the toilet himself there were no clean room availables because their were no maid staff, So I didn't have the opportunity to stay, I ended up requesting a refund, hopefully I'll that back
Probably the worst experience I’ve had at a Hilton Property especially as a Diamond Member. Had a leaky faucet in my sub-par king room and apparently it’s a hotel wide issue that’s know but no signage or additional info from staff to be warned. Just a bad experience and when I tried to talk to the staff all they could do was apologize for the inconvenience and to make matters worse there was no manager on duty!?! No manager at checkout when you’re turning over for the next business day? That’s ridiculous but now I know not to stay here next time I’m in town.
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