Hilton Garden Inn Richmond Innsbrook

Hotels
•
Hilton Garden Inn
8.2 (523 reviews)
4050 Cox Road , Short Pump , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Good location
Cons:
Cleanliness issues
Inconsistent room quality

Categories

Cleanliness
5.55
Multiple complaints about dirtiness and unclean rooms.
Service
9.05
Generally positive feedback about staff being helpful, though service issues were mentioned.
Location
9.05
Location noted as decent and safe, with some mixed feelings on access.
Room Quality
6.55
Rooms were often described as tired and in need of remodeling.
Amenities
9.05
Adequate amenities mentioned, with a nice pool and good breakfast.
Value for Money
8.55
Value for the rate accurate, but parking fees raised concerns.
Food and Beverage
9.05
Breakfast was highlighted positively.
Overall Experience
8.75
Mixed feelings due to cleanliness issues, but generally pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:21

Property Description

Prime Location in Innsbrook Office Park: Located in Glen Allen, Virginia, the Hilton Garden Inn Richmond Innsbrook is surrounded by major corporations, offering convenience and accessibility to business travelers.

Modern Amenities for Comfort and Convenience: Guests can stay active in the fitness center, unwind in the indoor pool, and stay connected with free high-speed internet. The spacious guestrooms equipped with microwaves and mini-refrigerators ensure a comfortable stay.

Proximity to Key Businesses and Attractions: With Capital One and Wachovia offices nearby, along with easy access to the James River Plantations and downtown Richmond, guests can enjoy both work and leisure during their stay.

Book now to experience the perfect blend of business and leisure at the Hilton Garden Inn Richmond Innsbrook.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5.12 per day.

Location

Guest Reviews

8.2
Based on 523 reviews
Cleanliness: 5.55
Service: 9.05
Location: 9.05
Room Quality: 6.55
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 8.75
L
L6177XDdeborahc • Friends getaway
4
Disappointing and mediocre
Pros:

The room was not fully clean: grimy baseboards, bathroom drains gross. The service was terrible, unhelpful staff due to scarce management availability. The gym was non-functional: all treadmills out of order, weight set incomplete (no small weights, missing mid-weights) and heated like a sauna. Coffee availability spotty in the morning. No cleaning service without explicit request the day before. Find another hotel nearby, this one’s not great.

2026-05-09 • via Tripadvisor
E
Ernest • solo_traveller • us
8
2026-05-04 • via Nuitee
R
robert • couple • us
6
Stay was ok but for the rate charged this hotel should have better maintenance.
Pros:

Location of hotel. Staff was pleasant and expedient.

Cons:

Not up to par with cleanliness. Ripped or torn wallpaper. Toilet seat was loose about to fall off.

2026-04-30 • via Nuitee
K
Kyle • couple • us
10
2026-04-28 • via Nuitee
D
Don • family_with_children • us
9
2026-04-27 • via Nuitee
T
Tamiko • solo_traveller • us
7
Because there’s room for growth I would stay again, because of the location.
Pros:

The location was perfect it was right In The heart of everything work, food, gas, shopping.

Cons:

Ice machine did not work, no “do not disturb” sign for the door. No directory in the room that showed the hours of the restaurant/bar, WiFi, area attractions, quick hit for channels. The room was clean for the most part but there were spots(looked sticky) on the desk and bedside table. Was given two keys was not told upfront one was for the doors and one was for the room until I tried to use them.

2026-04-23 • via Nuitee
M
mohamed • couple • us
8
2026-04-22 • via Nuitee
W
William • solo_traveller • us
9
2026-04-22 • via Nuitee
S
Sarah • couple • us
7
2026-04-20 • via Nuitee
H
henry • solo_traveller • us
10
2026-04-19 • via Nuitee
T
Trace • family_with_children • us
6
Pros:

pool

2026-04-16 • via Nuitee
M
Mendel • solo_traveller • us
8
2026-04-14 • via Nuitee
M
Mary • solo_traveller • us
5
2026-04-13 • via Nuitee
S
Shonta • extended_group • us
9
2026-04-13 • via Nuitee
P
PAUL • couple • us
10
2026-04-11 • via Nuitee
H
Howard • couple • us
10
2026-04-07 • via Nuitee
K
Kimberly • couple • us
10
Had a great stay
Pros:

Location and bar

Cons:

The bathroom racks and towels

2026-04-06 • via Nuitee
J
James • couple • us
10
2026-04-05 • via Nuitee
S
Snyder • couple • us
8
2026-04-05 • via Nuitee
T
Taylor • family_with_children • us
10
2026-03-31 • via Nuitee