Hilton Garden Inn Richmond Innsbrook

Hotels
•
Hilton Garden Inn
8.2 (501 reviews)
4050 Cox Road , Short Pump , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Good location
Cons:
Cleanliness issues
Inconsistent room quality

Categories

Cleanliness
5.55
Multiple complaints about dirtiness and unclean rooms.
Service
9.05
Generally positive feedback about staff being helpful, though service issues were mentioned.
Location
9.05
Location noted as decent and safe, with some mixed feelings on access.
Room Quality
6.55
Rooms were often described as tired and in need of remodeling.
Amenities
9.05
Adequate amenities mentioned, with a nice pool and good breakfast.
Value for Money
8.55
Value for the rate accurate, but parking fees raised concerns.
Food and Beverage
9.05
Breakfast was highlighted positively.
Overall Experience
8.75
Mixed feelings due to cleanliness issues, but generally pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:21

Property Description

Prime Location in Innsbrook Office Park: Located in Glen Allen, Virginia, the Hilton Garden Inn Richmond Innsbrook is surrounded by major corporations, offering convenience and accessibility to business travelers.

Modern Amenities for Comfort and Convenience: Guests can stay active in the fitness center, unwind in the indoor pool, and stay connected with free high-speed internet. The spacious guestrooms equipped with microwaves and mini-refrigerators ensure a comfortable stay.

Proximity to Key Businesses and Attractions: With Capital One and Wachovia offices nearby, along with easy access to the James River Plantations and downtown Richmond, guests can enjoy both work and leisure during their stay.

Book now to experience the perfect blend of business and leisure at the Hilton Garden Inn Richmond Innsbrook.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5.12 per day.

Location

Guest Reviews

8.2
Based on 501 reviews
Cleanliness: 5.55
Service: 9.05
Location: 9.05
Room Quality: 6.55
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 8.75
J
Jerome • solo_traveller • us
8
2026-03-28 • via Nuitee
L
Lillian • couple • us
7
2026-03-28 • via Nuitee
K
Kinder • couple • us
8
2026-03-27 • via Nuitee
R
Robert • couple • us
7
2026-03-27 • via Nuitee
9
999jimw • Couples • Scottsdale, Arizona
8
Great Location...Decent Hilton Property
Pros:

My wife and I stayed here for a couple of days when we visited our son who lives in Henrico. The location of the hotel is amazing with numerous restaurants of several ethnicities nearby. There is even a first rate steak place. The hotel itself is like most other Hilton Garden Inns. This one offers an indoor pool and a hot tub, which are both heated. I was pleased to be able to jump right into the pool. the hot tub temp was perfect at 102 degrees. The room itself was nice and comfortable. We had a king size bed. The room also featured a coffee maker, a microwave, and a decent sized refrigerator which house our wine bottles and our leftovers. The hotel also has its own restaurant and bar. These were a let down since the prices of drinks are almost twice what you can get a the happy hours at the surrounding restaurants. We were disappointed at how much a single bottle of wine was for the room. I was checked in and checked out by Enrique. He was polite and very considerate as he let me check in a couple of hours early. He also checked me out and was again very professional. I will add that he was very expeditious with both the check in and check out. All in all, this was a very satisfying two-day stay. I was surprised to see that I had an $8.00 guest room charge for each night. I am still trying to figure out what this is for. Surely, Hilton is not charging for an extra person in the room when a couple goes traveling. If so, I might stay at one of the other hotel chains. I am hoping to get some kind of reply from Hilton management on this.

2026-03-21 • via Tripadvisor
W
Wiggins • couple • us
7
2026-03-21 • via Nuitee
K
Kelly • couple • us
1
N/A
Pros:

N/A

Cons:

N/A

2026-03-20 • via Nuitee
7
775tees • Business
10
Nice experience!
Pros:

I usually like Hilton Garden Inns, and this one was also a very nice experience. Welcoming lobby with cool decor, super nice and helpful staff, and hot tub a big plus. ( had it all to myself on weeknight) Location offers a ton of restaurants within very close walking distance. Also the night I was at hotel ( Wed) there were free appetizers at bar...sweet. Food at small hotel bar/restaurant was fresh and reasonably priced. But the hospitality of staff makes it a really nice vibe. Definitely recommend.

2026-03-15 • via Tripadvisor
V
Vanessa • couple • us
1
Terrible experience
Cons:

Our room had trash on the floor beside the bed, and someone had left a charger. Only one elevator and you had to wait forever, the stairs were closed to go up, you could come down though. Not worth it all all.

2026-03-03 • via Nuitee
C
Christa • couple • us
5
I love it overall
Pros:

The pool and staff and locations clean

Cons:

The bathroom was making noise beside great

2026-03-01 • via Nuitee
J
Jasmine • couple • us
10
2026-02-28 • via Nuitee
I
India • extended_group • us
7
It was nice but needs to have some updates on rooms .
Pros:

Chef Steve was really nice & welcoming !

Cons:

Very slow elevator , room is does not look modern . It’s giving late 2000’s . But it was very clean .

2026-02-26 • via Nuitee
A
Andres • couple • us
4
Not the normal excellence we are used to with this hotel.
Pros:

We love this particular hotel as it represents our first date together. Your breakfast is always fantastic and we always enjoy the room and the fireplace in the lobby.

Cons:

We were greeted by a very unfriendly fellow named David. Check-in was at 3 PM but he very curtly told us it was at 3:30 even though that was incorrect. Didn’t seem very welcoming and I thought that was a bit odd. The elevators were not working, and it was very difficult lugging our luggage up and down the steps to the fourth floor. They comped our breakfast, which I thought was a nice touch, but the fact that my partner had to carry all of her luggage all the way downstairs and outside was insanely inconvenient. Also, the stairwell was extremely dirty and not to your normal standards. A very disappointing stay for one of our favorite hotels.

2026-02-23 • via Nuitee
R
Raytwaun • couple • us
9
It was excellent and looking forward to doing again
Pros:

Peacefulness’s

Cons:

Nothing comes to mind

2026-02-14 • via Nuitee
S
Silveous • couple • us
10
2026-02-14 • via Nuitee
S
Sarah • family_with_children • us
10
2026-01-30 • via Nuitee
W
William • couple • us
1
Cons:

No hot water , asked to cancel first night , no response

2026-01-28 • via Nuitee
P
Pamela • couple • us
10
We’ll be back
Pros:

The hotel exceeded our expectations. The value was excellent. The location was superb.

Cons:

Close parking was limited

2026-01-20 • via Nuitee
B
Brian • couple • us
8
2026-01-19 • via Nuitee
S
Stella • solo_traveller • us
9
2026-01-19 • via Nuitee