Hilton Garden Inn Richmond Innsbrook

Hotels
•
Hilton Garden Inn
8.2 (488 reviews)
4050 Cox Road , Short Pump , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Good location
Cons:
Cleanliness issues
Inconsistent room quality

Categories

Cleanliness
5.55
Multiple complaints about dirtiness and unclean rooms.
Service
9.05
Generally positive feedback about staff being helpful, though service issues were mentioned.
Location
9.05
Location noted as decent and safe, with some mixed feelings on access.
Room Quality
6.55
Rooms were often described as tired and in need of remodeling.
Amenities
9.05
Adequate amenities mentioned, with a nice pool and good breakfast.
Value for Money
8.55
Value for the rate accurate, but parking fees raised concerns.
Food and Beverage
9.05
Breakfast was highlighted positively.
Overall Experience
8.75
Mixed feelings due to cleanliness issues, but generally pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:21

Property Description

Prime Location in Innsbrook Office Park: Located in Glen Allen, Virginia, the Hilton Garden Inn Richmond Innsbrook is surrounded by major corporations, offering convenience and accessibility to business travelers.

Modern Amenities for Comfort and Convenience: Guests can stay active in the fitness center, unwind in the indoor pool, and stay connected with free high-speed internet. The spacious guestrooms equipped with microwaves and mini-refrigerators ensure a comfortable stay.

Proximity to Key Businesses and Attractions: With Capital One and Wachovia offices nearby, along with easy access to the James River Plantations and downtown Richmond, guests can enjoy both work and leisure during their stay.

Book now to experience the perfect blend of business and leisure at the Hilton Garden Inn Richmond Innsbrook.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5.12 per day.

Location

Guest Reviews

8.2
Based on 488 reviews
Cleanliness: 5.55
Service: 9.05
Location: 9.05
Room Quality: 6.55
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 8.75
V
Vanessa • couple • us
1
Terrible experience
Cons:

Our room had trash on the floor beside the bed, and someone had left a charger. Only one elevator and you had to wait forever, the stairs were closed to go up, you could come down though. Not worth it all all.

2026-03-03 • via Nuitee
C
Christa • couple • us
5
I love it overall
Pros:

The pool and staff and locations clean

Cons:

The bathroom was making noise beside great

2026-03-01 • via Nuitee
J
Jasmine • couple • us
10
2026-02-28 • via Nuitee
I
India • extended_group • us
7
It was nice but needs to have some updates on rooms .
Pros:

Chef Steve was really nice & welcoming !

Cons:

Very slow elevator , room is does not look modern . It’s giving late 2000’s . But it was very clean .

2026-02-26 • via Nuitee
A
Andres • couple • us
4
Not the normal excellence we are used to with this hotel.
Pros:

We love this particular hotel as it represents our first date together. Your breakfast is always fantastic and we always enjoy the room and the fireplace in the lobby.

Cons:

We were greeted by a very unfriendly fellow named David. Check-in was at 3 PM but he very curtly told us it was at 3:30 even though that was incorrect. Didn’t seem very welcoming and I thought that was a bit odd. The elevators were not working, and it was very difficult lugging our luggage up and down the steps to the fourth floor. They comped our breakfast, which I thought was a nice touch, but the fact that my partner had to carry all of her luggage all the way downstairs and outside was insanely inconvenient. Also, the stairwell was extremely dirty and not to your normal standards. A very disappointing stay for one of our favorite hotels.

2026-02-23 • via Nuitee
S
Silveous • couple • us
10
2026-02-14 • via Nuitee
R
Raytwaun • couple • us
9
It was excellent and looking forward to doing again
Pros:

Peacefulness’s

Cons:

Nothing comes to mind

2026-02-14 • via Nuitee
S
Sarah • family_with_children • us
10
2026-01-30 • via Nuitee
W
William • couple • us
1
Cons:

No hot water , asked to cancel first night , no response

2026-01-28 • via Nuitee
P
Pamela • couple • us
10
We’ll be back
Pros:

The hotel exceeded our expectations. The value was excellent. The location was superb.

Cons:

Close parking was limited

2026-01-20 • via Nuitee
B
Brian • couple • us
8
2026-01-19 • via Nuitee
S
Stella • solo_traveller • us
9
2026-01-19 • via Nuitee
M
Maritza • couple • us
10
2026-01-19 • via Nuitee
N
Nelson • couple • us
2
Never rebook there sgain
Pros:

Below average dogs barking at 3 in the morning

Cons:

Too expensive for the offered items no room service provided

2026-01-19 • via Nuitee
S
Steven • couple • us
3
Will not repeat a visit if I have to climb stairs after hours because the elevators aren’t working
Pros:

Breakfast was better than most and service was excellent

Cons:

Beautiful 6 story hotel with one non- operational elevator and one elevator struggling with basic functionality. Housekeeping needed to improve linen services e but will never stay there again

2026-01-19 • via Nuitee
K
Katelynn • family_with_children • us
4
Cons:

Front desk worker!

2026-01-15 • via Nuitee
K
Kimberly • couple • us
10
Pros:

Location

Cons:

There was a leak on the first floor

2026-01-12 • via Nuitee
L
Linsey • family_with_children • us
5
overall good.
Pros:

comfy beds
great location close to everything
food and drinks on site.

Cons:

hot tub was closed
rooms were dark and gloomy could use some lightning up.
bath tub drains slow room 615
only one elevator working was slow at busy times leaving & going to & from the room

2026-01-12 • via Nuitee
D
Denise • couple • us
10
It was great from check-in to check out
Pros:

Wry clean treated great

Cons:

Everything

2026-01-10 • via Nuitee
M
Marietta • couple • us
3
Basic
Pros:

Location

Cons:

Cleanliness staff not very friendly very defensive

2026-01-09 • via Nuitee