Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional service
Good food quality
Convenient location
Cons:
Issues with cleanliness
Some wear in the rooms

Categories

Cleanliness
7.88
Reported issues with roaches and some comments about the room showing age.
Service
9.35
Multiple reviews highlight the exceptional service from staff, particularly Jorge.
Location
8.89
Good location near public transport and dining options, though not centrally located.
Room Quality
8.34
Generally comfortable rooms, but some complaints about the bathroom layout and wear.
Amenities
8.87
Amenities are generally good, with breakfast options but some concerns on price and selection.
Value for Money
8.83
Good value considering location and service, though breakfast is noted as expensive.
Food and Beverage
9.38
Food experience received positive remarks, especially service quality in the restaurant.
Overall Experience
8.85
Overall enjoyment highlighted by multiple guests, with solid recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:44

Property Description

Luxurious Accommodations
Experience luxury in every detail at Hyatt Regency Hesperia Madrid, from the 65" flat screen TV with ChromeCast to the Nespresso coffee maker and rain shower in each elegant room. Enjoy 24-hour room service and complimentary WiFi throughout the hotel.

Gourmet Dining Experiences
Indulge in a variety of culinary delights at our unique dining options. From creative cuisine at La Manzana restaurant to signature tapas and cocktails at Mery Bárbola, and innovative gastronomic proposals at Dani García's restaurants, your taste buds will be delighted.

Breathtaking Views and Business Facilities
Unwind at our rooftop gym with stunning views of Madrid, or host meetings in our 9 versatile meeting rooms and business center equipped with modern amenities. With a prime location near museums, shopping, and public transportation, Hyatt Regency Hesperia Madrid is the perfect choice for your next stay.

Important information:

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Please note that people under 18 years, can only stay if they present an authorization granted by one of their parents or legal guardians, or if they are accompanied by them.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 35 per day.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 477 reviews
Cleanliness: 7.88
Service: 9.35
Location: 8.89
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 9.38
Overall Experience: 8.85
K
KUSAKA • family_with_children • jp
8
Pros:

チェックイン時に部屋のアップグレードの提案があり、町を望む側に変更。広くて快適。ベッドサイドにUSB端子口があり、スマホの充電も便利だった。

Cons:

町の中心部から少し離れていたので、移動は主にタクシーを利用した。入り口は階段で、重いトランクを持ち上げないといけない。スロープがあれば良い。

2026-03-12 • via Nuitee
M
marcelo • couple • br
9
ótima opção e bem localizado.
Pros:

Localização, atendimento e o fato de ter estacionamento (mesmo que pago) no mesmo edificio. Tem vários restaurantes perto

Cons:

O preço do café da manhã poderia ser mais acessível. Preferimos ir tomar café nas redondezas.

2026-03-11 • via Nuitee
D
dfchen • NONE • New Orleans, Louisiana
10
Madrid 2026
Pros:

I stayed at the Hyatt Hesperia Madrid for one night March 2026 -- what stood about this experience was the fantastic quality of the staff -- every member I interacted with was so kind thoughtful and helpful, from the door staff, to the check-in staff to guest experience staff. Staff all proficient in English (and forgiving of my poor Spanish!)

The room had comfortable beds, good climate control in the room, complimentary water. The only weak point in the is that there wasn't a desk (which was of minimal concern for me on holiday but would have been nice), and some sort of chair or armchair in the room. But the room had plenty of areas to charge devices and even a voltage adapter which is obviously key for travel these days.

Location-wise, it's outside the main tourist interest area of Madrid (a plus or a minus depending on who you are), but it is still well connected - a bus stop with several useful lines right outside the hotel (which took us within blocks of Retiro Park in 15min), and the Gregorio Mañon metro stop is right on the corner. Additionally, even though it's in a less well-known neighborhood of Madrid, there's still plenty of restaurants and cafes you can walk to in 5 min, and even a few off the beaten path museums walking distance - including the Lazaro Galdiano Museum, a beautiful old mansion that is now an art museum. I didn't have to time to explore the inside, but the surrounding grounds are a lovely intimate green space free to enter, which made for a nice morning activity prior to checkout.

Again my thanks to the staff here for their kindness and making my short stay in Madrid lovely.

2026-03-06 • via Tripadvisor
M
MARIA • couple • br
9
2026-03-03 • via Nuitee
A
Anna • couple • ua
9
2026-03-03 • via Nuitee
G
Gilbert • couple • us
10
2026-03-01 • via Nuitee
M
Miguel • family_with_children • pt
9
2026-03-01 • via Nuitee
M
myinfox • Solo travel
2
Worst hyatt regency ever
Pros:

Worst hyatt regency across the globe - the regency club serves only fried rice or steamed beans as the main dish for dinner. The tolitries are all expired. Very dated hotel with significant cost cutting measures implemented. Will avoid at all cost.

2026-02-27 • via Tripadvisor
R
Raul • solo_traveller • es
10
2026-02-27 • via Nuitee
H
Halaimzai • extended_group • gb
10
2026-02-26 • via Nuitee
P
piarB896AI • NONE
10
Nice stay
Pros:

Location is great, right next to a metro stop. Easy to get a taxi too. Staff was very friendly and helpful. Nice shower set up. Rooms were quiet.

2026-02-21 • via Tripadvisor
E
ericmD4132WP • NONE
10
Where to stay in Madrid!
Pros:

Very nice hotel in a quieter part of town, very close to the subway and busses so it’s easy to get to anywhere in the city. Used the concierge service several times. Helpful and knowledgeable giving helpful hints and suggestions on how to make our vist in Madrid more enjoyable. Wonderful breakfast buffet, well kept hotel with a helpful and friendly staff! Everyone spoke English and there were never any communication problems. Would definitely stay again!

2026-02-18 • via Tripadvisor
T
tjpbranch • NONE • London, England
10
One Night Stay in Madrid to Visit Sala de Despiece Restaurant. Shower Head
Pros:

We chose to stay here due to its short walk to the incredible Sala de Despiece restaurant and the lovely Chamberi neighbourhood.
Check in staff were friendly and efficient, and the lobby area was clean, bright and smartly decorated.
Our room was the cheapest available but a good size with a large bathroom.
The shower pressure was excellent and, at 6'5" tall, I could fit comfortably under the shower head.
The mattress is a little on the firm side but not too so hard as to be uncomfortable.
We enjoyed the buffet breakfast where the was an excellent choice.
Would definitely stay here again and wouldn't hesitate to recommend to friends or family...

2026-02-17 • via Tripadvisor
H
HEBA • solo_traveller • kw
10
2026-02-11 • via Nuitee
S
sanaenver11 • NONE
10
Amazing property with warm staff
Pros:

Lovely rooms, central location and the staff is so friendly and helpful. Cristina at guest services is a star! She helped me with so many recommendations and reservations making my stay truly memorable.

2026-02-04 • via Tripadvisor
S
ScarletOrtiz • Business • Santo Domingo, Santo Domingo Province, Dominican Republic
6
Excellent Service, but Not Ideal for Business Travelers
Pros:

The hotel truly stands out for its excellent service. The staff is attentive, friendly, and always willing to help—this is definitely the hotel’s strongest point.

That said, the rooms are small and quite dark, and many of them do not have a desk, which makes working from the room difficult. We were traveling for business, and some of our colleagues did not have a desk at all. Those of us who did found the rooms very small and poorly lit, making them uncomfortable for working.

During our stay, the internet connection was very intermittent, which added to the challenges of working remotely. As for the food, it is average and not particularly impressive. The breakfast is limited and repetitive, especially if you are staying for an extended period of time.

Overall, the hotel offers outstanding service, but there is clear room for improvement in terms of room functionality, lighting, internet reliability, and food options—especially for business travelers.

2026-02-02 • via Tripadvisor
M
Meander59408133578 • Business
10
Experience Excellence in Business Event Planning
Pros:

If you are looking to host a successful business event, the team at Hyatt Regency Hesperia Madrid can help you achieve your goals.

2026-02-02 • via Tripadvisor
Z
ziadhaz1 • Business • Dubai, Emirate of Dubai
10
Amazing experience
Pros:

Amazing guest experience. Thanks a lot to Christina for her valuable recommendations for restaurants, attractions and shopping.

2026-01-31 • via Tripadvisor
C
Cruz • family_with_children • us
10
Pros:

Fue una experiencia espetacular, desde la bienvenida, el trato de los empleados, la aceptación de mi mascota, el servicio, el lugar todo limpio, el cuarto perfecto, en fin, todo perfecto. Un trato de familia.

Cons:

No tengo quejas

2026-01-31 • via Nuitee
M
miro769 • NONE
10
Hyatt Regency Hesperia in Madrid is an excellent choice to stay in for your vacation!
Pros:

The Hyatt Regency was a superb location to the tourist sites, especially the museums and tourist areas, taxis were abundantly available at all times, morning to night, with the taxi area right outside of the hotel. The breakfast selection is superb, the interiors very clean and well decorated, the staff were very helpful. The room was clean and spacious, the shower was amazing. I didn't use the television. We had a great time, the hotel is in a quiet location and going to the shops only takes about 10-15 minutes by taxi.

2026-01-27 • via Tripadvisor