Extended Stay America Suites - Boston - Westborough - Connector Road

Hotels
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Extended Stay America Suites
6 (486 reviews)
19 Connector Road , Westborough , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Unprofessional service

Categories

Cleanliness
4.08
Several reviews indicated the rooms and common areas were dirty, with specific mentions of unclean conditions.
Service
7.55
Mixed feedback with some positive mentions about staff friendliness but also reports of unprofessionalism.
Location
8.09
Many reviews highlighted the good location of the hotel, making it easy to explore the area.
Room Quality
5.54
Reviews mention inconsistent room quality, with issues such as bad smells and broken fixtures.
Amenities
5.07
Amenities were described as lacking, with negative remarks about breakfast and general offerings.
Value for Money
6.53
Some reviews reflected good value based on price, but overall experiences varied widely.
Food and Beverage
5.08
Breakfast offerings were noted to be poor, affecting overall satisfaction with food.
Overall Experience
6.05
Mixed overall impressions with highlights on location and service but significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Fully Equipped Kitchen in Every Room
Each room at Extended Stay America - Boston features a fully equipped kitchen with a stovetop, microwave, and refrigerator, perfect for longer stays and added convenience.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee, and tea, ensuring you have the fuel you need for a day of exploration or work.

Convenient Amenities and Services
Enjoy free WiFi, 24-hour front desk service, laundry facilities, ironing amenities, and upgraded bedding with extra pillows. Take advantage of the free weekly housekeeping services and the option for daily housekeeping for a fee.

Experience comfort and convenience at Extended Stay America - Boston - Westborough - Connector Road. Book now for an enjoyable extended stay experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6
Based on 486 reviews
Cleanliness: 4.08
Service: 7.55
Location: 8.09
Room Quality: 5.54
Amenities: 5.07
Value for Money: 6.53
Food and Beverage: 5.08
Overall Experience: 6.05
A
Arizan • solo_traveller • us
4
It would be so easy to spruce up!
Pros:

It’s predictability

Cons:

The old carpets, the smell on the corridors, the unfinished painting job, the layout of the room, the lack of light fixture in the bathroom

2026-05-01 • via Nuitee
G
Gatz • solo_traveller • us
10
2026-05-01 • via Nuitee
G
Ghanasah • couple • us
3
2026-04-27 • via Nuitee
华斌 • couple • cn
10
2026-04-25 • via Nuitee
O
Off • solo_traveller • us
1
Pros:

The whole stay was a big pain, noise from the room next door only got 2 hours sleep first night. 3 hours sleep the next night, for a total of 5 hours for 3 days. Complain to the desk several times one night then several times the next night The person that the desk said oh that won't happen tonight right at 10:00 if they make any noise of call the cops to remove them. I Called at 10:02 tell them the noise is still making for 2 hours at a time maybe 10 minute piece then they'd start up again sound like they were bouncing a ball. I had to call the police. When the police came the desk told them my room was the room with the noise!!! They were making the noise which I had to straightened out.

Cons:

They have no utensils no freaking forks no accommodations I've asked several times every time they came up with or a spoon a knife a toaster. They actually told me to walk over to Owen O'Leary's and ask them for their plastic forks. Compared to they could have went down to Ocean Jobs lot the Dollar tree. Even BJ's was within a mile of that place down the street and bought a box of plastic ones that would have lasted all night. But there's no management. Even the guy at the desk said there's no manager. And no lacking one. I had to go down each time for each piece or thing I need for the kitchen no plates either I got two bowls two knives two spoons oh and then they said they had a cutting board, dish strainerand a toaster. That I had to go get each time I asked for extra towels they never sent them, like they say they would. Because I had a spill from the ice trays fallen out of the freezer because The rack wasn't bolted down, attached in any way so it flew out the door all over the floor. I had to go down for him them my self after slipping 2 time's. I asked for a handicap accessible shower. Which they had only one which they walked me to the room which smelt so bad they cannot rent it. They told me nobody will take it. which I didn't take it either three out of the six washing machines didn't work 3 out of six dryers didn't work in the two that washing machines that worked would filthy I wouldn't wash my clothes anyway. It's been the worst stay in my life I am 62 years old I've stayed at Red roof I've stayed at motel 6 is that were better than this place. Call today to complain about it with the manager I lost the card of his number but they gave me some complaint department which said a manager will call me within two business day which is next Monday maybe. Not looking forward to that. Don't know if it's worth my time. I've already wasted time with this place.

2026-04-23 • via Nuitee
H
Hector • extended_group • us
5
Stayed at many hotels but this one was not too good.
Pros:

No, breakfast. Just some coffee on a very small table. Very little small prepackaged muffins and cookies.

Cons:

Need more choices for breakfast. Also the hallways were musky

2026-04-21 • via Nuitee
L
Lucas • couple • br
5
2026-04-20 • via Nuitee
D
Daniel • family_with_children • us
5
Pros:

Price was good

Cons:

Room was a bit rough and beat up

2026-04-19 • via Nuitee
L
Luis E • solo_traveller • us
10
2026-04-19 • via Nuitee
L
Luis E • solo_traveller • us
10
2026-04-19 • via Nuitee
H
Heather • solo_traveller • us
3
Not grea
Cons:

We had several issues with this property, and I reported them to management

2026-04-13 • via Nuitee
M
Mayelin • family_with_children • us
10
Pros:

Todo

2026-04-08 • via Nuitee
J
JESSICA • family_with_children • us
1
2026-04-06 • via Nuitee
K
Kenneth • family_with_children • us
10
2026-03-25 • via Nuitee
H
Haines • family_with_children • us
7
Pros:

Proximity to job

Cons:

Kitchen was not set up. Had to get plates and cookware from front desk

2026-03-22 • via Nuitee
H
Hernan • family_with_children • us
10
2026-03-16 • via Nuitee
M
Mayelin • couple • us
10
Pros:

Todo

Cons:

Todo bn

2026-03-16 • via Nuitee
A
Aaron • family_with_children • us
4
Pros:

Was based on convenience.

Cons:

Front desk clerk was just rude.

Wasn't thrilled with how he dropped the f bomb. Check your cameras you'll see what I mean.

Also room smelled like a stale cigarette....but what else do ya get for 80$ a night.... just a eh stay....

2026-03-03 • via Nuitee
L
Laurie • family_with_children • us
5
Good price at short notice for a creepy room.
Pros:

Front service desk, friendly customer service. Price of room.

Cons:

The rooms decor created a creepy environment.

2026-03-01 • via Nuitee
L
Lisa • family_with_children • us
4
No thanks
Pros:

Good location.

Cons:

It was very worn. Light bulb burnt out. Nothing in the kitchenette to use to cook, no glasses, plates, silverware. Patched paint. Dull and dreary. The breakfast was coffee or tea, oatmeal packets, hot cocoa packets. Very disappointed. Neighbors were loud. There was yelling and fighting going on all night all around us.

2026-02-22 • via Nuitee