Extended Stay America Suites Boston Westborough East Main St

They definitely have minimal staff and accommodations, expected with how inexpensive it is; but the real annoying part was we checked in and the gentleman offered us a late checkout of 12pm; we didn’t even ask for it but were very excited since I’m pregnant and wanted to not rush out. But then the next day we get attitude from the woman at the front desk saying “that’s not really something we do” and when we said it was offered to us by Brad she said “well I’m sure it was” as if Brad isn’t a good employee. He seemed nice and accommodating to us! Anyway it was an OK stay, you get what you pay for, but the staff have to have consistency. Brad is great!

Is super quiet

We had late flight and drive to then no one was there to check us in for 15 minutes. Then the key he made wouldnt work. Then we checked for bed bugs and although we didnt see any. Mattress was dirty crumbs and flakes on it. Had no mattress protector. Had a hair tie under the sheeta on the mattress. We ended up leaving and finding another hotel. It was late and i should.of tried to get refund. But needed to get another room at 2am

Clean better rooms, not smoking is not smoking the room smell cigarettes, poor breakfast, the sofa very bad , very old , rooms smells bad

This was an adequate stay. Disappointed by the breakfast as it was just muffins and granola bars. No sheets in our room for the pull out couch. Everything was pretty clean, just run down looking.

Room was clean. It was a suite but you need to get the kitchen equipment from main desk. We did not use them. Microwave was broken. Told front desk who promised to put another one in the room, but did not. Staff was friendly. Breakfast is limited and referred to as grab and go.

First room we were given was filthy. The man at the front desk took care of it by giving us a different room. He was excellent. That said We would never stay there again

The sheets were stained with what looks like blood and urine. There were cigarette ashes in the sink. Very disappointing. Bathroom was dirty as well.

The place is very nice 👌

Got to property at 2am and no rooms were available. Didnt make it a big deal, but asled numerous time if this would be refunded and was assured it would be. As of today charge has not been refunded.

Going in order of the experience:

From the free parking lot, to the welcoming and immaculate entrance, to the very friendly, helpful, and professional Evan who checked me in, to my huge room that was immaculate and and had all the amenities /appliances for an extended stay (obviously!) to the comfortable beds with nice bedding...this was an excellent stay.

I travel quite often and have been in hotels that are 4 and 5 stars... I've found many of them are not as clean as Extended Stay. There was no dust under the bed! This may sound silly to some, but to me as an experienced traveler, it is huge. It shows the commitment of the team and management.

Speaking of management, I was fortunate to meet Tony the following morning when I checked out. He took the time to ask if I enjoyed my stay and to thank me / invite me back in the future.

I've read other reviews that I just don't understand... you cannot beat what is provided (including take-away breakfast) for the price.

Clearly I highly recommend!

Came into room and 1 bed had stain mark on the bed sheet. Looked like a leaky ink pen stain.

Need to ask front desk for kitchen ware. Old refrigerator made a lot of noise but room was extremely spacious.

Great experience

We only spent one night and from the areas we saw, everything was nice enough. As others have said, would have been nice if there was a second garbage can in the room, one in or near the kitchen perhaps. Breakfast is a very limited grab and go, coffee/tea, instant oatmeal, packaged muffins and granola/fruit bars. No real complaints.

Place was great for our needs. Pet friendly and plenty of grassy areas around the property to walk our small fur baby. Staff was very friendly. Ended up extending 1 night and front desk was super helpful when I couldn't find anything available. Kitchen set up was provided but minimal. Queen suite was decent size with a sofabed and recliner and clean. Probably could use a refresh but was in good shape. Would definitely stay again.

the oven did not work after all everything was correct

Smells awful - marijuana and cigarettes. Then has an awful smell in hallways that is different.

Thankfully my room smelled ok.

The grab n go breakfast of small muffins was ok for my husband. But just oatmeal was all I could eat. Coffee was good.

Cool place