Quality Inn & Suites Council Bluffs - Omaha East

Hotels
•
Quality Inn
5.2 (509 reviews)
3537 West Broadway , Council Bluffs , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Poor housekeeping

Categories

Cleanliness
2.14
Multiple reviews highlighted serious cleanliness issues, including dirty rooms, sticky floors, and blood-stained sheets.
Service
7.51
The front desk staff received positive comments, though housekeeping was criticized for rudeness and poor service.
Location
8.15
The hotel is conveniently located next to attractions, which is a positive aspect noted by multiple reviewers.
Room Quality
3.1
Numerous complaints about room conditions, including broken amenities, pest issues, and overall disrepair.
Amenities
4.13
Amenities such as the pool and TV were mentioned negatively; however, basic features were noted.
Value for Money
5.09
Given the low quality of accommodations, value for money was considered poor by most guests.
Food and Beverage
6.14
Breakfast received mixed reviews, but was noted as decent, raising the overall sentiment slightly.
Overall Experience
5.31
Overall experience reflects significant dissatisfaction, making it unlikely guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:16

Property Description

Indulge in Comfort and Convenience

Relax by the Pool: Enjoy a refreshing dip in the indoor pool during your stay at Quality Inn & Suites.

Start Your Day Right: Delight in a complimentary continental breakfast to kickstart your morning before exploring Council Bluffs.

Modern Amenities for a Pleasant Stay: From in-room refrigerators to free Wi-Fi, our hotel ensures you have all you need for a comfortable stay.

Plan your visit to Council Bluffs today and experience the convenience and comfort firsthand at Quality Inn & Suites near I-480 and I-29.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.2
Based on 509 reviews
Cleanliness: 2.14
Service: 7.51
Location: 8.15
Room Quality: 3.1
Amenities: 4.13
Value for Money: 5.09
Food and Beverage: 6.14
Overall Experience: 5.31
N
Nyaruach • couple • us
1
Pros:

Nothing

Cons:

When I went there I found drunk men and pr*stitutes outside and I was very scared and uncomfortable. I did not end up going inside . I left and never check-in. Booking handled it poorly and clearly cared more about money than my actual safety .

2026-07-04 • via Nuitee
M
MrVagon • solo_traveller • tr
4
Even Not an Option
Pros:

The only good thing in there was the staff. They were kind and supportive

Cons:

The hotel is totally stingy, I have to hold my breathe when I was walking through the corridors.

2026-07-01 • via Nuitee
D
Doris • solo_traveller • us
9
2026-07-01 • via Nuitee
E
Estela • family_with_children • us
1
2026-06-25 • via Nuitee
C
Chima • solo_traveller • us
6
Pros:

The staff are friendly.

Cons:

IIts very old. Lacks modern facilities. No charging ports for mobile devices.

2026-06-25 • via Nuitee
H
Heather • family_with_children • us
1
Just no
Pros:

Front desk employee was friendly and pleasant

Cons:

Room was a complete horror show. Bathroom was moldy with cigarette stains on both sinks and speckles of a fun mystery tarry black substance. Paint chipping off the walls. Sofa covered with an array of stains. Duvet was a putrid shade of yellow. The window from was breaking off and the window itself was crusted over. Even the picture on the wall had a broken frame. It was a giant nope fest.

2026-06-23 • via Nuitee
C
Chris • solo_traveller • us
1
Pros:

The staff was friendly

Cons:

The room smelled horrific. I was offered spray when I checked in. All of my belongings still smell awful. The room was run down. Bad paint, chipped dressers and tv stand. Exposed screws in the bathroom and shower and sleeping area. Small fridge was completely frozen over w water dripping down on everything!! Free breakfast was basically hard boiled eggs and dry sausage!! Graffiti on the outside walls!! And on top of everything, they up charged me over $300 and refused to negotiate. STAY AWAY!!!!!! ABSOLUTELY DISCUSSING!!!

2026-06-23 • via Nuitee
P
Philip • couple • us
1
Totally disappointed,never again!!!
Pros:

It sucked, sausage links,boiled eggs,it looked like no one really cared about the selection of items.It felt unprofessional.

Cons:

Real pillows,no telephone in the room,a window that was tampered with at sometime, exhaust fan that didn't work in the bathroom and a shower that wouldn't freeze you or fry you,no in between!

2026-06-19 • via Nuitee
G
Gerard • solo_traveller • us
3
2026-06-18 • via Nuitee
G
GuillaumeCha • solo_traveller • fr
8
2026-06-18 • via Nuitee
F
Fred • solo_traveller • us
4
Would not rebook nor recommend
Pros:

Did not partake had a early flight departure

Cons:

Appearance of sloppy renovation

2026-06-17 • via Nuitee
C
Carlos Santiago • family_with_children • us
1
Pros:

Nothing the room smell like smoke and have bugs anywhere and the beds are not clean and nobody give me a solution booking and the hotel

Cons:

Cleaning service

2026-06-12 • via Nuitee
V
Vera • solo_traveller • us
1
2026-06-10 • via Nuitee
G
Guise • couple • us
1
Nasty
Pros:

Nothing

Cons:

It was nothing like the pictures, cigarettes in the pool.. dirty blinds

2026-06-10 • via Nuitee
T
Tibbits • solo_traveller • us
1
Terrible
Pros:

Front desk is stupid

Cons:

Bed buds dirty in a scratchy area

2026-06-09 • via Nuitee
B
Brandon • extended_group • us
1
Pros:

Nothing..

Cons:

Classic bait and switch with photos online. Surprised choice hotels would let thier name be on this place... no towels, soap. We about left, but were exhausted from the motorcycle ride into town through rains and wind, we just slept on top of covers in our clothes and left early in the morning.

2026-06-09 • via Nuitee
R
Rusty • solo_traveller • us
8
Nicely remodeled rooms.
Pros:

It was remodeled recently and I like the change was a nice room and clean thanks

Cons:

I enjoyed the stay I always stay there when I come to town

2026-06-08 • via Nuitee
W
Williams • family_with_children • us
1
Terrible experience.
Pros:

Nothing

Cons:

It was the worst experience ever in my life. Beds were dirty, smells so bad, all the hole hotel smell to cigarette, Toilet was clogged, floor so dirty. Etc

2026-06-07 • via Nuitee
A
Allen • family_with_children • us
2
2026-06-05 • via Nuitee
D
DaVon • couple • us
1
Terrible hotel and filled with mold
Pros:

It was terrible they hotel wasn’t clean

Cons:

I didn’t like anything it’s a mold filled hotel

2026-06-04 • via Nuitee