Quality Inn & Suites Council Bluffs - Omaha East

Hotels
•
Quality Inn
5.2 (459 reviews)
3537 West Broadway , Council Bluffs , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Poor housekeeping

Categories

Cleanliness
2.14
Multiple reviews highlighted serious cleanliness issues, including dirty rooms, sticky floors, and blood-stained sheets.
Service
7.51
The front desk staff received positive comments, though housekeeping was criticized for rudeness and poor service.
Location
8.15
The hotel is conveniently located next to attractions, which is a positive aspect noted by multiple reviewers.
Room Quality
3.1
Numerous complaints about room conditions, including broken amenities, pest issues, and overall disrepair.
Amenities
4.13
Amenities such as the pool and TV were mentioned negatively; however, basic features were noted.
Value for Money
5.09
Given the low quality of accommodations, value for money was considered poor by most guests.
Food and Beverage
6.14
Breakfast received mixed reviews, but was noted as decent, raising the overall sentiment slightly.
Overall Experience
5.31
Overall experience reflects significant dissatisfaction, making it unlikely guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:16

Property Description

Indulge in Comfort and Convenience

Relax by the Pool: Enjoy a refreshing dip in the indoor pool during your stay at Quality Inn & Suites.

Start Your Day Right: Delight in a complimentary continental breakfast to kickstart your morning before exploring Council Bluffs.

Modern Amenities for a Pleasant Stay: From in-room refrigerators to free Wi-Fi, our hotel ensures you have all you need for a comfortable stay.

Plan your visit to Council Bluffs today and experience the convenience and comfort firsthand at Quality Inn & Suites near I-480 and I-29.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.2
Based on 459 reviews
Cleanliness: 2.14
Service: 7.51
Location: 8.15
Room Quality: 3.1
Amenities: 4.13
Value for Money: 5.09
Food and Beverage: 6.14
Overall Experience: 5.31
J
John • solo_traveller • us
7
2026-02-13 • via Nuitee
E
Emad • couple • us
1
2026-02-12 • via Nuitee
K
Kenneth • couple • us
1
2026-02-11 • via Nuitee
M
Michael • couple • us
5
2026-01-31 • via Nuitee
E
Enriquez • couple • us
10
2026-01-28 • via Nuitee
S
Scott • solo_traveller • us
1
Pros:

The walls and doors were rotted away with black mold showing through paint. Trash under the bed and floors were filthy

2026-01-20 • via Nuitee
G
Geoff • solo_traveller • us
10
Pros:

Managers and staff were very kind and helpful! The room was comfortable, good sleeping.

2026-01-19 • via Nuitee
R
robert • couple • us
1
we did not stay the night- we looked at the room and left and went to another hotel
Pros:

nothing

Cons:

if you want a room with bedbugs- people with puppies in the adjoining rooms, meth heads, prostitutes patrolling the streets in front of the hotel, then by all means - book a room

2026-01-19 • via Nuitee
D
Derek • extended_group • us
3
Pros:

The 2 staff members at the front desk tried their best to make the stay better. There were a lot of issues with rooms, but they were willing to help each visitor and tried to solve each problem. I cannot speak highly enough of these 2 gentlemen.

The location from downtown Omaha was great. It was very easy to get a ride to and from downtown when needed.

Cons:

The hotel looks nothing like the pictures online! I spoke with several other groups of people staying here and we all felt as if it was a “bait and switch”.

The bedding looked dirty, everything hanging from the walls was falling off (closet rack, towel rack, tv mount), the fixtures in the bathroom were all rusting, and the shower looked like it had been patched and painted as a quick fix. The carpet in the room was also questionable, so we laid down our dirty clothes on the ground as a walkway from the bed to the bathroom.

2026-01-19 • via Nuitee
J
Joseph • family_with_children • us
1
Terrible
Pros:

I never leave reviews but feel to the need to let everyone that is planning on staying here to beware of the bad location, terrible staff and filthy rooms. By far the worst hotel I’ve ever stayed at and I’m not a very picky person when it comes to hotels.
Please, do yourself a favor and find another place to stay.

2026-01-19 • via Nuitee
C
Chris • family_with_children • us
1
Would not recommend. Especially if you have your family with you.
Pros:

Nothing.

Cons:

Bathroom toilet barely flushed. Faucets falling off wall for shower. Musty smell in room from carpet soaked by windows and A/C unit barely worked.

2026-01-19 • via Nuitee
M
Michael • couple • us
1
Horrible. waste of time
Pros:

Nothing

Cons:

Not clean, we were given an alternate room that was also not clean. Bugs in the bed and hair all over the bathroom.

2026-01-19 • via Nuitee
G
Gary • family_with_children • us
3
I would not stay there again.
Pros:

Bed/pillow were comfortable.

Cons:

The facility including the rooms are really run down. Bathrooms, sink, shower all in rough shape with missing pieces. Bad chaulking with large gaps everywhere. Missing drain covers. Door would not shut. All around bad shape.

2026-01-15 • via Nuitee
S
Sherri • solo_traveller • us
6
It was ok
Pros:

Clean

Cons:

It had roaches in my room

2026-01-12 • via Nuitee
R
Ray Wilber • couple • us
1
2026-01-02 • via Nuitee
M
Micah • couple • us
1
Pros:

Room wasn’t cleaned at all. Sticky floors, the sheets on the bed were dirty, terrible service

Cons:

Everything

2025-12-14 • via Nuitee
R
Robert • couple • us
1
If you don’t care about bedbugs
Pros:

Bed bugs bit us and we’re visible

Cons:

Infestation

2025-12-11 • via Nuitee
S
Sweet • solo_traveller • us
1
Pros:

tv

Cons:

roaches, pool was disgustingly dirty

2025-12-04 • via Nuitee
B
Bogatz • solo_traveller • us
1
Nice staff, gross rooms
Pros:

Front desk was nice, I made a mistake in my booking and they were able to fix it and I greatly appreciate that. The staff from both check-in to check out were great.

Cons:

The rooms were genuinely gross, you could tell the nightstand had not been wiped off in a while. There was built sticky stuff on it. I was legitimately so scared of getting bed bugs that as soon as I got home I washed all of my clothes and put them in the dryer. There were tweakers and the place wasn't very clean

2025-12-03 • via Nuitee
S
Smith • couple • us
1
DISGUSTING!
Cons:

the bed only had TWO pillows and they were horrible pillows. The room smelt so horrible. The window did not lock. The bed sheets had literal blood stains on them. There was a trash bag over the smoke detector. And there were cigarettes that weren’t ours through out the room.

2025-11-30 • via Nuitee