Quality Inn & Suites Council Bluffs - Omaha East

Hotels
•
Quality Inn
4.2 (357 reviews)
3537 West Broadway , Council Bluffs , US
+1 712-328-3171

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Convenient location (near downtown/casino)
Some staff were friendly/helpful (notably Deepek at front desk)
Occasionally clean/spacious rooms reported
On-site pool (noted when available)
Some guests praised the breakfast
Cons:
Roaches/cockroaches reported in multiple rooms
Dirty sheets, stained mattresses and mold
Strong bad smells in hallways/rooms (animal urine reported)
Poor maintenance: broken sinks, blinds, holes in walls
Safety concerns (reports of shooting, drug activity)
Unhelpful or disrespectful management; overcharging reported
Pool closed/amenities unavailable
False advertising / photos not matching room condition

Categories

Cleanliness
2
Multiple reviews report roaches, dirty sheets, stains, mold and generally filthy rooms and hallways—cleanliness is a major issue.
Service
6.5
Mixed: several reports of disrespectful or unhelpful staff and management, but a few mentions of friendly/helpful front-desk staff (notably ‘Deepek’).
Location
8.5
Consistently noted as convenient—close to downtown and a casino and near other places of interest.
Room Quality
2.5
Rooms are frequently described as poorly maintained: broken fixtures, stained mattresses/sheets, holes in walls, smells and false-advertised photos.
Amenities
3
Pool and other amenities are often unavailable or under maintenance; no gym and several guests reported closed/unused facilities.
Value for Money
3.5
Guests mention false advertising, poor condition despite budget pricing; some stayed to save money but felt it was not worth it.
Food and Beverage
4
Mixed reports: a few guests praised the breakfast, but others called it questionable or poor.
Overall Experience
3.6
Overall negative experience for many guests due to cleanliness, safety and maintenance issues, though location and isolated staff positives slightly mitigate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Indulge in Comfort and Convenience

Relax by the Pool: Enjoy a refreshing dip in the indoor pool during your stay at Quality Inn & Suites.

Start Your Day Right: Delight in a complimentary continental breakfast to kickstart your morning before exploring Council Bluffs.

Modern Amenities for a Pleasant Stay: From in-room refrigerators to free Wi-Fi, our hotel ensures you have all you need for a comfortable stay.

Plan your visit to Council Bluffs today and experience the convenience and comfort firsthand at Quality Inn & Suites near I-480 and I-29.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

4.2
Based on 357 reviews
Cleanliness: 2
Service: 6.5
Location: 8.5
Room Quality: 2.5
Amenities: 3
Value for Money: 3.5
Food and Beverage: 4
Overall Experience: 3.6
C
Chloe • couple • us
1
The staff overcharged my grandmother charged her for two beds instead of the one she got and were very disrespectful. It
Pros:

Nothing

Cons:

There were roaches which is absolutely unacceptable. They also only provided one towel for two people.

2026-10-28 • via Nuitee
D
Diana • family_with_children • us
1
2026-10-26 • via Nuitee
M
Manglawe • solo_traveller • us
1
I didn’t, not clear, bath room bad condition
Pros:

Nothing

Cons:

Nothing, very poor condition

2026-10-25 • via Nuitee
C
Corbett • couple • us
4
Pros:

The

Cons:

They have roaches

2026-10-17 • via Nuitee
S
Shuster • family_with_children • us
10
Pros:

Everywhere is clean. Our room was spotless and the breakfast is great. The staff is friendly kind and helpful. Deepek the front desk person is awesome.

Cons:

The pool is under maintenance but everything else is great.

2026-10-16 • via Nuitee
N
Normand • solo_traveller • us
1
Pros:

Awful, dirty

Cons:

Awful. Didn't stay.

2026-10-13 • via Nuitee
F
Frankie • solo_traveller • us
1
The worst ever
Pros:

I actually didn’t like anything about the room I should have gotten a refund

Cons:

Everything

2026-10-12 • via Nuitee
R
Rudnei • solo_traveller • br
1
Não. Estava limpo os quarto .nao recomendo
Pros:

Localizado

Cons:

Funcionário qualificados

2026-10-11 • via Nuitee
P
Powers • solo_traveller • us
9
2026-10-08 • via Nuitee
A
Azailyah • couple • us
1
2026-10-07 • via Nuitee
R
Roubideaux • solo_traveller • us
7
Pros:

Shower

Cons:

The noise

2026-09-18 • via Nuitee
L
Leonard • solo_traveller • us
5
Pros:

No comment didn't enjoy the stay.

Cons:

Rochester in bathroom

2026-09-15 • via Nuitee
J
Jazmin • couple • us
1
Pros:

Really upset wasn’t what it look like in the pictures

Cons:

Bad smell , dirty sheets , stain and dirty mattress, wasn’t like what they put in pictures false advertisement

2026-08-24 • via Nuitee
B
Bedsual • solo_traveller • us
1
Pros:

Nothing was acceptable. How is this even a establishment you would support.

Cons:

Everything

2026-08-19 • via Nuitee
A
Allyn • solo_traveller • us
1
2026-08-17 • via Nuitee
L
lexia • solo_traveller • us
1
Never go here
Pros:

Nothing about it

Cons:

Everything. There was cockroaches and rooms were not clean at all. Bed sheets were still dirty. Nothing but druggies run this place.

2026-08-09 • via Nuitee
L
Lillian • extended_group • us
1
2026-08-06 • via Nuitee
D
Dasia • couple • us
7
2026-08-06 • via Nuitee
K
Kurston • solo_traveller • us
1
Horrible ran down dump
Pros:

Nothing

Cons:

There was a shooting during the stay, walls had holes, too many crack heads

2026-08-05 • via Nuitee
J
John • couple • us
7
Disappointed
Pros:

Location was near the downtown of Omaha

Cons:

The television in my room didn’t work and never got fixed while there

2026-08-04 • via Nuitee