Quality Inn & Suites Council Bluffs - Omaha East

Hotels
•
Quality Inn
5.2 (459 reviews)
3537 West Broadway , Council Bluffs , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Poor housekeeping

Categories

Cleanliness
2.14
Multiple reviews highlighted serious cleanliness issues, including dirty rooms, sticky floors, and blood-stained sheets.
Service
7.51
The front desk staff received positive comments, though housekeeping was criticized for rudeness and poor service.
Location
8.15
The hotel is conveniently located next to attractions, which is a positive aspect noted by multiple reviewers.
Room Quality
3.1
Numerous complaints about room conditions, including broken amenities, pest issues, and overall disrepair.
Amenities
4.13
Amenities such as the pool and TV were mentioned negatively; however, basic features were noted.
Value for Money
5.09
Given the low quality of accommodations, value for money was considered poor by most guests.
Food and Beverage
6.14
Breakfast received mixed reviews, but was noted as decent, raising the overall sentiment slightly.
Overall Experience
5.31
Overall experience reflects significant dissatisfaction, making it unlikely guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:16

Property Description

Indulge in Comfort and Convenience

Relax by the Pool: Enjoy a refreshing dip in the indoor pool during your stay at Quality Inn & Suites.

Start Your Day Right: Delight in a complimentary continental breakfast to kickstart your morning before exploring Council Bluffs.

Modern Amenities for a Pleasant Stay: From in-room refrigerators to free Wi-Fi, our hotel ensures you have all you need for a comfortable stay.

Plan your visit to Council Bluffs today and experience the convenience and comfort firsthand at Quality Inn & Suites near I-480 and I-29.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.2
Based on 459 reviews
Cleanliness: 2.14
Service: 7.51
Location: 8.15
Room Quality: 3.1
Amenities: 4.13
Value for Money: 5.09
Food and Beverage: 6.14
Overall Experience: 5.31
R
Rusty • family_with_children • us
8
Pros:

I grew up in the area the, West End, CB, old Howard Johnsons!

Cons:

Needs up garde new paint, not cleaned very well

2026-04-08 • via Nuitee
N
Napoleon • couple • us
6
Barata pero muy mala e incómoda estancia
Pros:

La ubicación

Cons:

La falta de limpieza
La mala atención de su personal
Muy sucio por dentro y fuera del inmueble

2026-04-02 • via Nuitee
R
Ryan • family_with_children • us
8
2026-03-25 • via Nuitee
R
Ryan • family_with_children • us
9
2026-03-25 • via Nuitee
R
Ryan • family_with_children • us
9
2026-03-25 • via Nuitee
C
charlette • family_with_children • us
3
Think twice before booking
Pros:

The price was low.

Cons:

We got three rooms, 2 were a king suite that were supposed to have pull out couch beds. One room didn't have a pull out which made it very uncomfortable for the people staying in the room.
The other room was a single queen and that guest now has to go buy bed bug stuff because he has them pretty bad. So far, the other 2 rooms were ok..
The location and some of the guests were scary. This is NOT a place for someone without "protection," especially at night.

2026-03-23 • via Nuitee
M
Martinez • family_with_children • us
10
Pros:

Muy bueno

2026-03-19 • via Nuitee
J
Juan • family_with_children • us
1
Pros:

Nada

Cons:

Muy sucio y mucho mal olor a cigarro

2026-03-18 • via Nuitee
T
Theresa • solo_traveller • us
1
It seemed sketchy and unstable with people and staff . The room and whole hotel is ruined down
Pros:

It was close to walk to grab items needed

Cons:

Extended stay people and staff seem to allow smoking of all types in the building . The pool was not kept up on and water was merely where it was murky
The room was not inviting and bed was stiff like a board . it had three box springs to match the height, and the top comforter sheet along with bedding was dirty.! The bottom box spring was broken and tore open .cigarette hole stains in the top comforter!
The phone did not work, and staff seemed to be nowhere to be found when needed anything!
There is no service of replacement of towels or soaps

2026-03-16 • via Nuitee
R
Ryan • family_with_children • us
10
Pros:

I liked that my room was exactly what I was expecting. The coffee pot didn't work but everything else was perfect

Cons:

The coffee pot didn't work

2026-03-05 • via Nuitee
B
Bilslend • family_with_children • us
1
2026-02-24 • via Nuitee
R
Rodrigo • family_with_children • us
1
I don't recommend it.
Pros:

nothing,

Cons:

Everything was awful, smells bad, it smelled like cigarettes, like marijuana; people were walking through the hallways and looking at the doors of different rooms; there was a fight going on in the management office; it was a bad experience.

2026-02-22 • via Nuitee
J
John • solo_traveller • us
7
2026-02-13 • via Nuitee
E
Emad • couple • us
1
2026-02-12 • via Nuitee
K
Kenneth • couple • us
1
2026-02-11 • via Nuitee
M
Michael • couple • us
5
2026-01-31 • via Nuitee
E
Enriquez • couple • us
10
2026-01-28 • via Nuitee
S
Scott • solo_traveller • us
1
Pros:

The walls and doors were rotted away with black mold showing through paint. Trash under the bed and floors were filthy

2026-01-20 • via Nuitee
G
Geoff • solo_traveller • us
10
Pros:

Managers and staff were very kind and helpful! The room was comfortable, good sleeping.

2026-01-19 • via Nuitee
R
robert • couple • us
1
we did not stay the night- we looked at the room and left and went to another hotel
Pros:

nothing

Cons:

if you want a room with bedbugs- people with puppies in the adjoining rooms, meth heads, prostitutes patrolling the streets in front of the hotel, then by all means - book a room

2026-01-19 • via Nuitee