Best Western Capistrano Inn

Hotels
•
Best Western
7.6 (756 reviews)
27174 Ortega Highway , San Juan Capistrano , us

listing image 1
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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleaning issues
Noisy rooms
Old decor

Categories

Cleanliness
6.24
Several reviews mentioned issues with cleanliness, including old and dirty rooms.
Service
8.71
Front desk staff received positive remarks for friendliness and assistance.
Location
8.25
Location was frequently praised as perfect for accessing nearby attractions.
Room Quality
6.7
Mixed feedback regarding room quality, with reports of odors and noise.
Amenities
7.73
Amenities like breakfast received some praise, but there were complaints about specifics.
Value for Money
7.69
General sentiment was acceptable, aligning with price and expectations.
Food and Beverage
7.74
Breakfast options had positive comments but some criticisms exist.
Overall Experience
7.71
Overall stay was fairly positive despite some significant issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:52

Property Description

Convenient Location

Located off Interstate 5, Best Western Capistrano Inn is conveniently situated near major attractions such as The Shops at Mission Viejo Mall and Mission San Juan Capistrano.

Comfortable Accommodations

Each room at our inn is equipped with modern amenities including a microwave, refrigerator, and coffee machine. Guests can also enjoy the cozy seating area, work desk, and balconies available in select room types.

Relaxing Amenities

Guests can unwind by the outdoor pool or in the hot tub, shop at the gift shop, and benefit from our 24-hour front desk service.

Book your stay at Best Western Capistrano Inn for a relaxing and enjoyable experience.

Important information:

Pet policy: This property allows up to two dogs in a room. Pet fee is applicable, please contact hotel for more information.

The size limit for one dog is 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotel’s approval prior to arrival.

Parking is free for your first car, however, any additional cars will be subject to a $10/night fee"

Please note that the hotel will begin renovations in guest rooms and expect noisy conditions from 8AM to 5PM during the week.

Please note that the guest laundry is also temporarily unavailable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 10 per day.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 756 reviews
Cleanliness: 6.24
Service: 8.71
Location: 8.25
Room Quality: 6.7
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 7.71
R
Rose • couple • us
10
Our stay was short and comfortable. The hotel is clean and breakfast is always welcome.
Pros:

Location, location, location!

Cons:

N/a

2026-04-22 • via Nuitee
G
Gambina • solo_traveller • us
10
2026-04-22 • via Nuitee
O
Olga • couple • us
8
Pros:

Хорошое расположение. Очень чисто, хороший завтрак.

Cons:

Номер был полностью оплачен заранее. При check inn был запрошен депазит $ 100, оплачен карточкой PayPall. Уже прошел месяц, но депазит до сих пор не возвращен. Неоднократно звонила в отель, но ничего не смогли обьяснить. Все еще надеюсь на возоат депазита .

2026-04-21 • via Nuitee
J
Jenaro • couple • us
10
We will be back for the summer
Pros:

Breakfast was awesome. Great variety fresh the location was great to be close to downtown 10 out of 10.

Cons:

Nothing everything was great. Staff was awesome facility was closer to downtown. I loved it 10 out of 10.

2026-04-18 • via Nuitee
J
Joshua • couple • us
4
Underwhelming stay
Pros:

Convenient location , nice breakfast

Cons:

T V didn’t work and no one to fix it

2026-04-14 • via Nuitee
J
JACQUELINE • couple • us
8
2026-04-13 • via Nuitee
V
vicki • family_with_children • us
8
Pros:

Great breakfast 😋

Cons:

The room was comfortable, but it could use an upgrade.

2026-04-13 • via Nuitee
P
Perez Vega • solo_traveller • mx
10
2026-04-12 • via Nuitee
J
Jazmin • couple • us
1
Pros:

Management is awful

2026-04-11 • via Nuitee
F
Fitt • couple • us
10
2026-04-10 • via Nuitee
Y
Yi Lin • couple • sg
8
Pros:

人员亲切，早餐ok

2026-04-08 • via Nuitee
M
Melvin • family_with_children • us
9
2026-04-06 • via Nuitee
R
Richard • couple • us
10
Excellent
Pros:

Breakfast was great lots of choices

Cons:

Nothing everything was super great job guys

2026-04-05 • via Nuitee
S
Steelman • family_with_children • us
8
2026-04-04 • via Nuitee
K
Kristin • extended_group • us
8
Nice clean place to stay and good location for what we needed.
Pros:

Everything was clean

Cons:

Sounded like a herd of elephants was in the room above us. Not really the property’s fault though.

2026-04-03 • via Nuitee
R
Robert • solo_traveller • us
1
SHIT
Pros:

Absolutely nothing.

Cons:

The rooms were absolutely disgusting. Old molding carpet, shower full of cracks, caulking and mold. Bed, dresser and other furniture old, aged, and falling apart.

2026-04-03 • via Nuitee
F
Forest • couple • us
7
A tired hotel needs some LV
Cons:

It was great

2026-03-29 • via Nuitee
B
Brandon • couple • us
10
2026-03-24 • via Nuitee
J
Jacquelyn • couple • us
6
Convenient.
Pros:

Close to sightseeing places, very clean updated rooms, Wi-Fi, amenities (microwave, coffee machine, ice machine, friendly reception, quiet rooms, parking for one car, great breakfast! Accommodating and comfortable beds.

Cons:

Entrance was not convenient, we missed it first time. Property appearance needs more TLC, nicer landscaping around pool, jacuzzi was very dirty and smelled and not warm. Our first entrance was seeing a pile of sheets and pillows on the floor and against the wall and corridors were not very clean. First impressions are important.

2026-03-24 • via Nuitee
B
Brandon • couple • us
10
2026-03-24 • via Nuitee