Best Western Capistrano Inn

Hotels
•
Best Western
7.6 (786 reviews)
27174 Ortega Highway , San Juan Capistrano , us

listing image 1
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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleaning issues
Noisy rooms
Old decor

Categories

Cleanliness
6.24
Several reviews mentioned issues with cleanliness, including old and dirty rooms.
Service
8.71
Front desk staff received positive remarks for friendliness and assistance.
Location
8.25
Location was frequently praised as perfect for accessing nearby attractions.
Room Quality
6.7
Mixed feedback regarding room quality, with reports of odors and noise.
Amenities
7.73
Amenities like breakfast received some praise, but there were complaints about specifics.
Value for Money
7.69
General sentiment was acceptable, aligning with price and expectations.
Food and Beverage
7.74
Breakfast options had positive comments but some criticisms exist.
Overall Experience
7.71
Overall stay was fairly positive despite some significant issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:52

Property Description

Convenient Location

Located off Interstate 5, Best Western Capistrano Inn is conveniently situated near major attractions such as The Shops at Mission Viejo Mall and Mission San Juan Capistrano.

Comfortable Accommodations

Each room at our inn is equipped with modern amenities including a microwave, refrigerator, and coffee machine. Guests can also enjoy the cozy seating area, work desk, and balconies available in select room types.

Relaxing Amenities

Guests can unwind by the outdoor pool or in the hot tub, shop at the gift shop, and benefit from our 24-hour front desk service.

Book your stay at Best Western Capistrano Inn for a relaxing and enjoyable experience.

Important information:

Pet policy: This property allows up to two dogs in a room. Pet fee is applicable, please contact hotel for more information.

The size limit for one dog is 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotel’s approval prior to arrival.

Parking is free for your first car, however, any additional cars will be subject to a $10/night fee"

Please note that the hotel will begin renovations in guest rooms and expect noisy conditions from 8AM to 5PM during the week.

Please note that the guest laundry is also temporarily unavailable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 10 per day.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 786 reviews
Cleanliness: 6.24
Service: 8.71
Location: 8.25
Room Quality: 6.7
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 7.71
D
DONNA • family_with_children • us
4
it was fare
Pros:

Location and staff very good

Cons:

bathroom way to small
Miss breakfast.arrived at 9:45 nothing left

2026-06-22 • via Nuitee
G
Guzman • family_with_children • us
8
2026-06-21 • via Nuitee
• couple • us
10
2026-06-18 • via Nuitee
L
Liliana • couple • us
10
2026-06-17 • via Nuitee
J
John • couple • us
5
Pros:

My room was clean

Cons:

Need updating and the price was high

2026-06-15 • via Nuitee
K
Karina • extended_group • us
8
Friendly staff. No elevators that I know of. So I’d keep that in mind if you can climb stairs. Overall decent stay!
Pros:

Breakfast was great and staff was friendly. The beds were OK and the room fairly clean.

Cons:

Carpet was lifting up at the edge as soon as you came into the room. Room was decently clean. There weren’t any elevators that I know of. We did look around, but we couldn’t find any.

2026-06-13 • via Nuitee
M
Morris • couple • us
10
2026-06-11 • via Nuitee
D
Darrell • couple • us
10
Pros:

Friendly and clean

2026-06-07 • via Nuitee
H
Hector • solo_traveller • us
10
2026-06-05 • via Nuitee
E
Elizabeth J • couple • us
10
We loved the front desk personnel they may us feel so welcomed!! Loved the breakfast and the room were clean and nice !
Pros:

Location and facilities

2026-06-02 • via Nuitee
A
Andrew • couple • us
4
Pros:

Location was decent

Cons:

Way overpriced, old and dated. Balcony door had no locking system. Mold in the bathroom. Bathtub blocked up when showering.

2026-06-01 • via Nuitee
J
Juliana • family_with_children • us
5
Served its purpose for 1 night.
Pros:

Proximity to the freeway

Cons:

Beds were not confortable. Room had a muggy smell.

2026-06-01 • via Nuitee
O
Oneill • solo_traveller • us
10
Pros:

The free breakfast was awesome. Wasnt expecting all the options,they out do there selfs.

2026-05-31 • via Nuitee
A
adam • couple • us
7
Pros:

Fantastic location and decent price for the area. Staff is super nice and helpful.

Cons:

Room was old, furnishings were old. Needs updating.

2026-05-30 • via Nuitee
M
Moran • couple • us
8
Pros:

Dog friendly and the breakfast

Cons:

No gym
The doggy area was horrible

2026-05-28 • via Nuitee
T
Trista • couple • us
10
2026-05-28 • via Nuitee
D
Diaz • solo_traveller • us
10
Close to all
Pros:

All in the room worked well. Friendly staff. Good breakfast.

Cons:

N/A

2026-05-25 • via Nuitee
K
Kathryn • solo_traveller • us
7
Pros:

It was close to where I needed to be and available at the last minute

Cons:

There were flies coming out of the drain in both the sink and the shower

2026-05-23 • via Nuitee
J
Janet • couple • us
8
2026-05-23 • via Nuitee
A
Ana • couple • us
8
2026-05-19 • via Nuitee