Best Western Capistrano Inn

Hotels
•
Best Western
7.6 (701 reviews)
27174 Ortega Highway , San Juan Capistrano , us

listing image 1
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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleaning issues
Noisy rooms
Old decor

Categories

Cleanliness
6.24
Several reviews mentioned issues with cleanliness, including old and dirty rooms.
Service
8.71
Front desk staff received positive remarks for friendliness and assistance.
Location
8.25
Location was frequently praised as perfect for accessing nearby attractions.
Room Quality
6.7
Mixed feedback regarding room quality, with reports of odors and noise.
Amenities
7.73
Amenities like breakfast received some praise, but there were complaints about specifics.
Value for Money
7.69
General sentiment was acceptable, aligning with price and expectations.
Food and Beverage
7.74
Breakfast options had positive comments but some criticisms exist.
Overall Experience
7.71
Overall stay was fairly positive despite some significant issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:52

Property Description

Convenient Location

Located off Interstate 5, Best Western Capistrano Inn is conveniently situated near major attractions such as The Shops at Mission Viejo Mall and Mission San Juan Capistrano.

Comfortable Accommodations

Each room at our inn is equipped with modern amenities including a microwave, refrigerator, and coffee machine. Guests can also enjoy the cozy seating area, work desk, and balconies available in select room types.

Relaxing Amenities

Guests can unwind by the outdoor pool or in the hot tub, shop at the gift shop, and benefit from our 24-hour front desk service.

Book your stay at Best Western Capistrano Inn for a relaxing and enjoyable experience.

Important information:

Pet policy: This property allows up to two dogs in a room. Pet fee is applicable, please contact hotel for more information.

The size limit for one dog is 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotel’s approval prior to arrival.

Parking is free for your first car, however, any additional cars will be subject to a $10/night fee"

Please note that the hotel will begin renovations in guest rooms and expect noisy conditions from 8AM to 5PM during the week.

Please note that the guest laundry is also temporarily unavailable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 10 per day.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 701 reviews
Cleanliness: 6.24
Service: 8.71
Location: 8.25
Room Quality: 6.7
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 7.71
M
Miranda • extended_group • cr
9
Feliz en una excelente ciudad
Pros:

La estancia en este hotel es muy buena, cerca de la ciudad y centros comerciales, buen desayuno y la habitacion me gusto, feliz volveria de nuevo

Cons:

Todo estuvo perfecto, tal vez tendria un poquito de varidad en el desayuno

2026-02-10 • via Nuitee
T
Tawna • family_with_children • us
10
2026-02-10 • via Nuitee
S
Sally • couple • us
10
2026-02-09 • via Nuitee
R
Romero • family_with_children • us
8
2026-02-08 • via Nuitee
H
Horton • family_with_children • us
10
2026-01-28 • via Nuitee
J
Joseph • solo_traveller • us
9
Pros:

Im 6 ft 8 in, your showers are all tall.

2026-01-27 • via Nuitee
C
Connie • solo_traveller • us
10
Perfect
Pros:

Love it, updated rooms! Super close to my dad’s house. Even though right off freeway, you didn’t hear it. Super friendly staff and great breakfast!

Cons:

Nothing

2026-01-25 • via Nuitee
B
Betty • family_with_children • us
10
2026-01-23 • via Nuitee
M
Marcia • solo_traveller • us
3
Won’t go back
Pros:

Breakfast was decent and room was clean

Cons:

No privacy curtains! Only sheets. Felt isolated in the back of the building. Staff said he couldn’t move me.

2026-01-20 • via Nuitee
S
Shahab • couple • us
6
Good location, great staff, clean rooms, lots of mosquitoes and noises
2026-01-19 • via Nuitee
L
Lupe • extended_group • us
8
2026-01-19 • via Nuitee
L
Laurence • solo_traveller • us
8
2026-01-19 • via Nuitee
J
James • solo_traveller • us
8
2026-01-19 • via Nuitee
B
Bernadette • family_with_children • us
7
Pros:

Breakfast was good, hospitality at front desk was great.

Cons:

Beds are a little to high

2026-01-19 • via Nuitee
J
Jean • couple • us
10
2026-01-19 • via Nuitee
S
Steve • couple • us
7
The hotel was fine.
Pros:

The location was good for the event we were in town for.

Cons:

The value was good for the area. The hotel was older and in need of an update.

2026-01-19 • via Nuitee
B
Brian • couple • us
10
2026-01-19 • via Nuitee
P
Pamela • family_with_children • us
7
Pros:

The hotel was very nice. The rooms were comfortable. The beds were a little hard, but were a nice size. The location is really great. It is close to everything San Juan.

Cons:

I would have liked to been able to use an elevator to get up to the second floor. I wish that the breakfast went until 10pm.

2026-01-19 • via Nuitee
N
Norma • family_with_children • us
10
2026-01-19 • via Nuitee
E
Erasmo • extended_group • us
10
2026-01-19 • via Nuitee