Best Western Capistrano Inn

Hotels
•
Best Western
7.6 (765 reviews)
27174 Ortega Highway , San Juan Capistrano , us

listing image 1
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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleaning issues
Noisy rooms
Old decor

Categories

Cleanliness
6.24
Several reviews mentioned issues with cleanliness, including old and dirty rooms.
Service
8.71
Front desk staff received positive remarks for friendliness and assistance.
Location
8.25
Location was frequently praised as perfect for accessing nearby attractions.
Room Quality
6.7
Mixed feedback regarding room quality, with reports of odors and noise.
Amenities
7.73
Amenities like breakfast received some praise, but there were complaints about specifics.
Value for Money
7.69
General sentiment was acceptable, aligning with price and expectations.
Food and Beverage
7.74
Breakfast options had positive comments but some criticisms exist.
Overall Experience
7.71
Overall stay was fairly positive despite some significant issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:52

Property Description

Convenient Location

Located off Interstate 5, Best Western Capistrano Inn is conveniently situated near major attractions such as The Shops at Mission Viejo Mall and Mission San Juan Capistrano.

Comfortable Accommodations

Each room at our inn is equipped with modern amenities including a microwave, refrigerator, and coffee machine. Guests can also enjoy the cozy seating area, work desk, and balconies available in select room types.

Relaxing Amenities

Guests can unwind by the outdoor pool or in the hot tub, shop at the gift shop, and benefit from our 24-hour front desk service.

Book your stay at Best Western Capistrano Inn for a relaxing and enjoyable experience.

Important information:

Pet policy: This property allows up to two dogs in a room. Pet fee is applicable, please contact hotel for more information.

The size limit for one dog is 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotel’s approval prior to arrival.

Parking is free for your first car, however, any additional cars will be subject to a $10/night fee"

Please note that the hotel will begin renovations in guest rooms and expect noisy conditions from 8AM to 5PM during the week.

Please note that the guest laundry is also temporarily unavailable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 10 per day.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 765 reviews
Cleanliness: 6.24
Service: 8.71
Location: 8.25
Room Quality: 6.7
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 7.71
K
Kathryn • solo_traveller • us
7
Pros:

It was close to where I needed to be and available at the last minute

Cons:

There were flies coming out of the drain in both the sink and the shower

2026-05-23 • via Nuitee
J
Janet • couple • us
8
2026-05-23 • via Nuitee
A
Ana • couple • us
8
2026-05-19 • via Nuitee
D
Diana • couple • us
10
Comfy for a one night stay
Pros:

Comfortable bed, quiet and nice breakfast area. Courteous front desk(we got help with directions before arrival)

Cons:

Jacuzzi closed. Cabinet door in front of fridge was awkward

2026-05-18 • via Nuitee
M
Madeline • couple • us
10
2026-05-14 • via Nuitee
S
Stuart • solo_traveller • us
10
2026-05-12 • via Nuitee
B
Brian • couple • us
10
Perfect
Pros:

Everything

2026-05-11 • via Nuitee
R
Russell • solo_traveller • us
8
2026-05-08 • via Nuitee
E
Eskay • family_with_children • us
8
Pros:

Good breakfast, good lighting but its kind of blinding lol

Cons:

Shower looks like one at home and kind of small

2026-05-08 • via Nuitee
D
Diaz • solo_traveller • us
10
2026-05-02 • via Nuitee
E
Elvira • couple • us
8
The place is very clean and գեղեց y well-maintained. However, I believe the price is somewhat high,
Cons:

On April 23rd, at around 5 PM, we were assisted by a staff member who was not very friendly and provided very vague instructions about the room. However, during check-out the following day, we were assisted by an American woman who was very kind and helpful.

2026-04-28 • via Nuitee
M
Merceditas • solo_traveller • us
7
If you're just looking for a place to crash for one or two nights, this is fine.
Pros:

It was convenient and next to our destination.

Cons:

The bathroom was dirty, small, and uncomfortable and the room smelled stale. The "leather" chair was scratched and filthy.

2026-04-27 • via Nuitee
A
Anna • family_with_children • us
6
2026-04-27 • via Nuitee
G
Gambina • solo_traveller • us
10
2026-04-22 • via Nuitee
R
Rose • couple • us
10
Our stay was short and comfortable. The hotel is clean and breakfast is always welcome.
Pros:

Location, location, location!

Cons:

N/a

2026-04-22 • via Nuitee
O
Olga • couple • us
8
Pros:

Хорошое расположение. Очень чисто, хороший завтрак.

Cons:

Номер был полностью оплачен заранее. При check inn был запрошен депазит $ 100, оплачен карточкой PayPall. Уже прошел месяц, но депазит до сих пор не возвращен. Неоднократно звонила в отель, но ничего не смогли обьяснить. Все еще надеюсь на возоат депазита .

2026-04-21 • via Nuitee
J
Jenaro • couple • us
10
We will be back for the summer
Pros:

Breakfast was awesome. Great variety fresh the location was great to be close to downtown 10 out of 10.

Cons:

Nothing everything was great. Staff was awesome facility was closer to downtown. I loved it 10 out of 10.

2026-04-18 • via Nuitee
J
Joshua • couple • us
4
Underwhelming stay
Pros:

Convenient location , nice breakfast

Cons:

T V didn’t work and no one to fix it

2026-04-14 • via Nuitee
J
JACQUELINE • couple • us
8
2026-04-13 • via Nuitee
V
vicki • family_with_children • us
8
Pros:

Great breakfast 😋

Cons:

The room was comfortable, but it could use an upgrade.

2026-04-13 • via Nuitee