Best Western Pony Soldier Inn & Suites

Hotels
•
Best Western
7.9 (571 reviews)
3030 East Route 66 , Flagstaff , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great breakfast
Cons:
Old room quality
Noisy areas

Categories

Cleanliness
7.48
Several mentions of cleanliness were positive, but some rooms appeared dated and old.
Service
8.45
The staff was consistently noted as friendly and accommodating.
Location
8.49
Multiple reviews highlighted the good location and convenience.
Room Quality
6.94
Rooms received criticism for being old and in need of updates.
Amenities
7.97
Amenities like the breakfast and pool were generally praised.
Value for Money
7.93
Overall perceived value was reasonable considering the price.
Food and Beverage
8.48
Breakfast was consistently tagged as great with various options.
Overall Experience
7.45
Mixed experiences highlighted notably good service and food but issues with room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:40

Property Description

Convenient Location
Situated in Flagstaff, just a short distance from popular attractions like The North Pole Experience and Northern Arizona University.

Comfortable Accommodation
Relax in rooms with cozy seating areas, coffee machines, and private bathrooms. Enjoy modern amenities like free WiFi and flat-screen TVs.

Leisure Facilities
Start your day with a complimentary continental breakfast and take a refreshing dip in the indoor pool. Nearby shopping centers and the airport make travel a breeze.

Experience the perfect blend of comfort and convenience at Best Western Pony Soldier Inn & Suites. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 571 reviews
Cleanliness: 7.48
Service: 8.45
Location: 8.49
Room Quality: 6.94
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 7.45
R
Robert • solo_traveller • us
7
2026-02-12 • via Nuitee
R
Robert • couple • us
7
2026-02-12 • via Nuitee
R
Robert • family_with_children • us
7
2026-02-12 • via Nuitee
T
Tyne • couple • us
5
2026-01-25 • via Nuitee
C
Cesar • couple • us
9
2026-01-23 • via Nuitee
S
Sherri • family_with_children • us
6
love the location...doggy friendly....dog park ((needs to be kept up) better but great area...
Pros:

the large room suite....the breakfast, the breakfast staff

2026-01-22 • via Nuitee
J
Jason • solo_traveller • us
8
Convenient location near the interstate with EV chargers.
Pros:

The room was clean, the staff friendly, and the EV charger was welcome!

Cons:

No lobby bathroom. Amusingly right after I asked during check-in, another visitor came in looking for a bathroom.

2026-01-20 • via Nuitee
M
Mithun • couple • us
8
Cons:

Room size was small and bathrooms were so small

2026-01-19 • via Nuitee
L
Linda • family_with_children • us
7
Decide what's most important to you.
Pros:

Easy access to interstate.

Cons:

Train schedule. I could hear about every train that went through town.

2026-01-18 • via Nuitee
R
Regina • family_with_children • us
10
Pros:

The view

Cons:

Small

2026-01-16 • via Nuitee
H
Holland • solo_traveller • us
10
2026-01-09 • via Nuitee
L
leonardh579 • Friends getaway • Kayenta, Arizona
6
Very close to train track and noisy at times
Pros:

close to train track. I couldn't sleep and every time I fall asleep there was another train going by most times using their horns.

2026-01-05 • via Tripadvisor
L
Laurie • family_with_children • us
3
Not worth the rates, can easily find much more updated. Staff very good.
Pros:

great competent staff. excellent breakfast.

Cons:

Property is long in the tooth and should really be updated, cleaned. For the price point, which was expensive, motel 6 is generally much cleaner. It's not the cleaning staff's problem, just the BW seems to have abandoned the property. The staff was extremely competent. Appreciated that we could bring the dog, but seems like Best Western has totally written off this property.- old, tacky paint, worn. I've never stayed in a best Western that was allowed to be so run down. Disappointed that we spent so much on this property ($430 for 2 nights) when much better properties and available at much lower rates.

2026-01-05 • via Nuitee
F
Franz Randolph • couple • us
10
2026-01-05 • via Nuitee
A
Ana • extended_group • us
1
I feel like the hotel needs to do a full on cleaning. The bites my niece experience was not ok. Experienced some itching
Pros:

I would say the price was some what reasonable. However it didn’t make up with what my niece experienced.

Cons:

I ordered a crib for my 1 year old niece. Next morning she woke up with lots of bed bugs bite in her belly. She was bitten all over poor baby was suffering from those bites.

2026-01-04 • via Nuitee
M
Michael • extended_group • us
6
The facility needs updated. Very noisy sliding bathroom door. Old carpet. Front desk staff was very accommodating. Break
Pros:

Location was good.

Cons:

Old. Needs updated.

2026-01-02 • via Nuitee
J
Juan • couple • us
10
Everything was good!
Pros:

All was good

Cons:

Parking lot

2026-01-01 • via Nuitee
K
Kyle • couple • ca
6
2025-12-31 • via Nuitee
C
Corey • family_with_children • us
5
2025-12-30 • via Nuitee
D
Diane • couple • us
7
Pros and cons, mostly okay for overnight
Pros:

Kids loved the pool. Pool towels are provided. There is an elevator to second floor. Breakfast was okay. Heater worked well, beds were comfortable. Trains passing by at night weren’t an issue. Good Chinese restaurant around the corner (Golden Dragon)

Cons:

A translucent door between bathroom and main room means anyone using the bathroom at night wakes everyone up, so we tried to use it in the dark as much as possible.
We were awoken in the morning by loud shower noise from a nearby room. Good thing we were waking up anyway.

2025-12-30 • via Nuitee