Best Western Plus Grosvenor Airport Hotel

Hotels
•
Best Western Plus
7.6 (1438 reviews)
380 South Airport Boulevard , South San Francisco , US
+1 650-873-3200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient, close to airport
Reliable and swift airport shuttle
Good, extensive breakfast
Generally clean and comfortable rooms
Good value for money
Ample parking (when available)
Friendly/helpful staff in many cases
Cons:
Noise from traffic, upstairs guests and ice/ventilation units
Some rooms are small, old or worn
Occasional poor maintenance (reports of mold, stained carpet)
Reception staff unfriendly in some instances
Parking can be full if arriving late

Categories

Cleanliness
7
Many guests explicitly mention rooms and public areas as clean and tidy, but at least one report describes mold, stained carpet and other maintenance issues, so overall cleanliness is slightly below target.
Service
8
Shuttle service is frequently praised as swift and convenient and several guests note friendly/helpful staff, though a few reports mention unfriendly reception staff—overall service is good.
Location
8.5
Repeatedly highlighted as very convenient for the airport and with good transport links; ideal for short stays or transfers but less suited if you want to sightsee.
Room Quality
6.5
Rooms are described as comfortable by some but there are multiple mentions of small, worn or outdated rooms, noise from other guests/traffic and at least one report of serious maintenance (mold), so room quality is below average.
Amenities
7.8
Good practical amenities: free shuttle, parking, breakfast facilities (waffle machines) and convenient services; minor negatives include noisy ice machines and occasional full parking at late arrival times.
Value for Money
8.5
Several guests explicitly call this a very good value for the price, especially given included breakfast and airport shuttle—strong value perception overall.
Food and Beverage
8
Breakfast is repeatedly praised as very complete and a highlight of the stay (variety, waffle machines); other F&B options are limited so breakfast is the main positive.
Overall Experience
6.5
Most stays meet expectations for an airport hotel (clean, convenient, good breakfast and shuttle) but recurring issues—noise, some unfriendly reception experiences and occasional serious maintenance problems—pull the overall experience below the target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Luxurious Amenities and Modern Comforts

Indulge in the contemporary guest rooms at Best Western Plus Grosvenor Airport Hotel, equipped with a flat-screen TV, free WiFi, and convenient kitchen appliances. The hotel's commitment to comfort is evident with ironing facilities, a work desk, and a private bathroom in each room.

Culinary Delights at The Brass Elephant Restaurant

Savor a delightful culinary experience at the on-site Brass Elephant Restaurant, offering a diverse menu ranging from American classics to Caribbean and Asian flavors. Guests can relish complimentary breakfast and delectable dinner options, with the convenience of room service.

Fitness and Business Facilities

Stay active at the hotel's fitness center or stay productive at the business center, catering to all your needs during your stay. Whether you're here for leisure or business, Best Western Plus Grosvenor Airport Hotel ensures a seamless experience.

Book your stay now at Best Western Plus Grosvenor Airport Hotel for a perfect blend of comfort, convenience, and culinary delights!

Important information:

"Park and Fly" parking can be arranged by the hotel for USD 10 per day for guests who have checked out.

Our complimentary shuttle service to San Francisco international Airport will resume on a limited schedule, starting on Thursday July 1st.

The schedule will be 5:10AM-10:10AM and 5:10PM-11:10PM(running every 45 minutes during the posted times).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Video

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 1438 reviews
Cleanliness: 7
Service: 8
Location: 8.5
Room Quality: 6.5
Amenities: 7.8
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 6.5
C
Clarinda • couple • us
8
It’s was nice to stay
Pros:

Convenience

2026-10-31 • via Nuitee
R
Russell • family_with_children • us
8
Pros:

Very comfortable and clean. Convenient distance from the airport.

2026-10-30 • via Nuitee
W
WANTING • family_with_children • us
9
2026-10-30 • via Nuitee
G
Gan • couple • us
7
Basic place to stay
Pros:

Airport shuttle

Cons:

Small room

2026-10-30 • via Nuitee
M
maureen • family_with_children • ca
9
Pros:

It was quiet, clean, nice

2026-10-29 • via Nuitee
G
Go-West • couple • de
8
Pros:

Gutes Frühstück

Cons:

Leider sehr laute Klimaanlage, und wenn man abends zu spät kommt sind alle Parkplätze belegt.

2026-10-29 • via Nuitee
R
Rauno • couple • ee
7
2026-10-28 • via Nuitee
H
hunter • solo_traveller • us
8
2026-10-28 • via Nuitee
T
Tanja • family_with_children • nl
7
Pros:

Dicht bij luchthaven. Openbaar vervoer richting centrum dichtbij. Ontbijt was prima, niet bijzonder. Rustige kamer, weinig geluidsoverlast.

Cons:

Voor kamer schoonmaak moet je dit zelf aangeven aan de receptie.

2026-10-27 • via Nuitee
M
Margaret • couple • us
9
Quiet and comfortable room.
Pros:

Easy access, and enough parking.

Cons:

A bit old and worn in parts of room.

2026-10-25 • via Nuitee
M
Marek • couple • ee
8
2026-10-25 • via Nuitee
A
Ava • solo_traveller • gb
7
Came up to expectation
Pros:

Clean & tidy. Good breakfast. Swift shuttle to airport service

Cons:

Noise from traffic quite bad

2026-10-23 • via Nuitee
B
Bernard • solo_traveller • pf
2
Hôtel délabré et en mauvais état
Pros:

Personnel sympathique.

Cons:

Hôtel délabré et vieillot.
Dans ma chambre, moisissures au plafond ainsi que dans la salle de bain, lumière au plafond qui pendent, lit creux, moquette tachée…
Très déçu !

2026-10-23 • via Nuitee
B
Bill • couple • tw
7
2026-10-20 • via Nuitee
G
Gerrit • family_with_children • be
8
Super
Pros:

Netheid

2026-10-18 • via Nuitee
A
Akash • solo_traveller • in
10
2026-10-16 • via Nuitee
B
Bernard • couple • fr
8
Pros:

Excellent petit déjeuner
Et navettes très pratiques

2026-10-16 • via Nuitee
M
Maria • solo_traveller • us
10
Quiet and good
Pros:

Clean and excellent breakfast

2026-10-14 • via Nuitee
A
Aakash • family_with_children • us
10
2026-10-13 • via Nuitee
J
Jazmin • solo_traveller • py
8
⭐️⭐️⭐️⭐️ Buena opción cerca del aeropuerto ✈️
Pros:

💰 Excelente relación calidad-precio: en comparación con otros hoteles de un rango de precios similar, me pareció que ofrecía más ventajas, como el desayuno incluido y el servicio de shuttle al aeropuerto.

💳 Depósito a tener en cuenta: como mi estadía era de solo unas horas, me solicitaron un depósito de menos de USD 100. Una cortesía ya que el dinero recién se libera unas 48 horas después.

🚌 Shuttle rápido y conveniente: el traslado al aeropuerto funciona muy bien y es práctico. Solo hay que considerar una propina para el servicio.

📍 Buena ubicación si necesitás estar cerca del aeropuerto: es ideal para escalas o estadías cortas, aunque no tanto si tu objetivo es recorrer la ciudad.

🧇 Desayuno muy completo: una de las mejores ventajas del hotel. Hay una buena variedad de opciones e incluso máquinas para preparar waffles al momento.

✅ En resumen: una alternativa conveniente para quienes tienen una escala o necesitan alojarse cerca del aeropuerto. El desayuno y el shuttle son grandes puntos a favor, aunque conviene tener en cuenta el depósito y el tiempo que tarda en liberarse.

2026-10-13 • via Nuitee