Best Western Plus Grosvenor Airport Hotel

Hotels
•
Best Western Plus
8 (1743 reviews)
380 South Airport Boulevard , South San Francisco , us

listing image 1
Show all photos
Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Close to the airport
Friendly staff
Good breakfast selection
Cons:
Old room smell
Heating issues
Additional parking fees

Categories

Cleanliness
7
Some guests noted concerns about cleanliness, particularly with odors in older rooms.
Service
8.5
Overall service was reported as welcoming and professional, though some engagement issues noted.
Location
9
The hotel is well-located near the airport, which was frequently praised.
Room Quality
7.5
Issues with room conditions were highlighted, including heating problems.
Amenities
8
Decent amenities were available, though the breakfast area was sometimes chaotic.
Value for Money
8
Good value, but some additional fees were criticized.
Food and Beverage
8
Breakfast received praise for variety, though it was sometimes noted as being cold.
Overall Experience
8
Overall experiences varied, with remarks about service and location balancing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:11

Property Description

Luxurious Amenities and Modern Comforts

Indulge in the contemporary guest rooms at Best Western Plus Grosvenor Airport Hotel, equipped with a flat-screen TV, free WiFi, and convenient kitchen appliances. The hotel's commitment to comfort is evident with ironing facilities, a work desk, and a private bathroom in each room.

Culinary Delights at The Brass Elephant Restaurant

Savor a delightful culinary experience at the on-site Brass Elephant Restaurant, offering a diverse menu ranging from American classics to Caribbean and Asian flavors. Guests can relish complimentary breakfast and delectable dinner options, with the convenience of room service.

Fitness and Business Facilities

Stay active at the hotel's fitness center or stay productive at the business center, catering to all your needs during your stay. Whether you're here for leisure or business, Best Western Plus Grosvenor Airport Hotel ensures a seamless experience.

Book your stay now at Best Western Plus Grosvenor Airport Hotel for a perfect blend of comfort, convenience, and culinary delights!

Important information:

"Park and Fly" parking can be arranged by the hotel for USD 10 per day for guests who have checked out.

Our complimentary shuttle service to San Francisco international Airport will resume on a limited schedule, starting on Thursday July 1st.

The schedule will be 5:10AM-10:10AM and 5:10PM-11:10PM(running every 45 minutes during the posted times).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 9 per day.

Location

Property Video

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 1743 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
T
Tourist07360224786 • Family
10
Excellent run hotel
Pros:

This is a an excellent run hotel by the airport. We stay often for 7 or more days while taking care of family in the city. Having a car and knowing the traffic flow in and out of SF, makes it a great base. All areas of the hotel are well run from the check in desk and customer services to breakfast quality and service, room service, maintenance and cleanliness. Even the small gym is well kept. It can be a little noisy on the street but the trade off of the experienced customer services and the location near the airport make it a great airport hotel.

2026-03-30 • via Tripadvisor
S
Steven • solo_traveller • us
10
Easy
Pros:

Clean and location

Cons:

Queen bed is a full mattress size

2026-02-14 • via Nuitee
H
Hatch • solo_traveller • us
10
2026-02-11 • via Nuitee
D
David • couple • us
8
2026-02-11 • via Nuitee
V
Valdia • solo_traveller • us
10
2026-02-11 • via Nuitee
E
Elizabeth • extended_group • us
8
I WOULD COMEBACK .
Pros:

EVERYTHING WAS GREAT.
FOOD, CLEAN, SECURE.

Cons:

THE ONLY THING WAS IT WAS NOT A SOFA IN THE ROOM.

2026-01-30 • via Nuitee
C
Catherine • couple • us
9
Pros:

Really appreciated the shuttle, and particularly the very kind shuttle driver. The staff member who checked us in also made a wonderful impression.

2026-01-30 • via Nuitee
B
Brayan • family_with_children • us
10
2026-01-28 • via Nuitee
S
Shaunna • family_with_children • us
10
Best time!!
Pros:

Everyone was so friendly and helpful plus the bartender was a hoot!!

Cons:

N/a

2026-01-25 • via Nuitee
A
Akemi • extended_group • jp
8
2026-01-21 • via Nuitee
M
Maria • extended_group • us
1
Cons:

Their bedding gave me a reaction I woke up to red bumps on my face

2026-01-20 • via Nuitee
J
JOHN • couple • us
9
Excellent
Pros:

room: very modern, very clean
airport: bus shuttle to/from airport is highly influenced decision to book reservation

Cons:

breakfast: waffle batter tasted sour; serving maple syrup would have made the waffle experience much better; tamale w/BBQ sauce rated 4 out of 10 (taste);

2026-01-20 • via Nuitee
L
Liz • extended_group • us
10
2026-01-20 • via Nuitee
L
Laila • solo_traveller • us
3
2026-01-20 • via Nuitee
R
Richard • couple • us
10
Great stay
Pros:

Clean rooms and great television channels

Cons:

Had to pay for parking

2026-01-20 • via Nuitee
R
Ruben • couple • us
9
2026-01-20 • via Nuitee
D
Denise • couple • us
10
2026-01-19 • via Nuitee
Q
Qian Wen • couple • us
6
2026-01-19 • via Nuitee
R
Rogelio • couple • us
8
Okay for my 3 nights stay
Pros:

Breakfast is good and the surroundings is okay

Cons:

More lights on the parking area

2026-01-19 • via Nuitee
R
RAFAEL ENRIQUE • extended_group • co
10
Excelente
Pros:

Podrian colocar mas preparaciones de huevos

2026-01-19 • via Nuitee