Seville Plaza Hotel, Trademark Collection by Wyndham

Hotels
•
Trademark
8 (740 reviews)
4309 Main Street , Kansas City , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Outdoor furniture
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Dirty rooms
Lack of maintenance

Categories

Cleanliness
6.25
Multiple reviews mention filthy rooms, hair in the shower, and unclean conditions.
Service
10
Several reviews highlight polite staff and helpful service despite other issues.
Location
10
Many reviews appreciate the convenient location near attractions.
Room Quality
6.25
Negative sentiments regarding outdated rooms and poor maintenance were reported.
Amenities
8.25
Amenities are lacking, with complaints about breakfast options and cleanliness.
Value for Money
7.25
Guests express feeling that the high price does not match the quality received.
Food and Beverage
7.25
Negative reviews about breakfast offerings indicate dissatisfaction.
Overall Experience
8.75
Overall guest experience is marred by cleanliness and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:21

Property Description

Convenient Location
Situated in the Museum District, our Kansas City hotel is just a few blocks away from the renowned Country Club Plaza shopping district, offering easy access to the city's top attractions.

Complimentary Amenities
Enjoy a range of complimentary perks during your stay, from high-speed Google Fiber WiFi to a delicious continental breakfast with a free evening wine/beer reception. With free on-site parking, you can explore the city hassle-free.

Comfort and Convenience
Relax in our non-smoking rooms equipped with modern amenities like a coffee maker and ironing facilities. Take advantage of our business center and proximity to key locations like St. Luke's Hospital and Westport Entertainment district.

Experience the best of Kansas City at Seville Plaza Hotel, Trademark Collection by Wyndham. Book your stay now!

Important information:

If a reservation is made same day, the check-in time is 3:00 pm and early check-in is at hotel discretion. There is an additional charge for early check-in and late check-out.

This hotel is a cashless hotel and will not accept cash for room and tax.

Only dogs are allowed in the pet-friendly rooms. Dogs are allowed for an additional nightly fee.

The property will be undergoing renovations from 01/01/2026 until 04/30/2026. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 740 reviews
Cleanliness: 6.25
Service: 10
Location: 10
Room Quality: 6.25
Amenities: 8.25
Value for Money: 7.25
Food and Beverage: 7.25
Overall Experience: 8.75
K
Kelly • couple • us
6
Might stay again after fully renovated.
Pros:

The new renovated room.

Cons:

Didn’t disclose construction until too late to cancel and book some where else… hotel name change unaware of it. What little was offered for breakfast was picked over by construction crew. And, the one thing that should be available, coffee in the AM, was empty and had to deliver the empty pot to front desk. Was told it would be 10 minutes before any available. Having 2 pots and rotating would be too customer service oriented apparently. Or someone proactively checking…

2026-05-11 • via Nuitee
J
Jen • couple • us
1
I did not stay there and would like my refund processed.
Pros:

I did not stay there. They texted me that renovations were noisy so I cancelled. I am awaiting a refund. The hotel said it would come from booking.com. Booking dot com has not issued it and says I have to talk to the hotel.

Cons:

They still have my money even though I did not stay there

2026-04-27 • via Nuitee
H
Hess • solo_traveller • us
3
Pros:

Location good.

Cons:

I would not have booked if they had been upfront about the property being renovated. My room looked fine but there was no hand soap, no trash can, no coffee in the room as advertised, and the supposedly newly renovated room had a bathroom faucet that was loose.

2026-04-23 • via Nuitee
H
Heather • family_with_children • us
1
Horrible. Card info stolen
Pros:

Rooms were decent

Cons:

The person checking me stole my card information and ran it for a second room on a different date.

2026-04-20 • via Nuitee
M
Mark • solo_traveller • us
1
Worst US hotel experience in 25 years.
Pros:

Very little.

Cons:

The hotel was under renovation, and didn't inform me of that fact prior to booking. The only informing of the renovation came about 20 minutes after I booked and prepaid, and the booking listing stated no refunds for cancelations.

The lobby floor was covered in cardboard to walk on, with much of it curtained off, with dust (I'm assuming from drywall) all over.

The floor I was on was half curtained off for construction. Carpet had construction dust and small pieces on it.

The room in general had been recently remodeled, and looked good. Also very large. However, the bathroom sink faucet was not attached properly, and the entire thing swiveled. Very poor workmanship and attention to detail.

Additionally, the room window looked directly out upon a very dilapidated house, which I would think could double as a crack house or meth lab. And the entire hotel is next to a QuickTrip convenience store, and cars were continually revving their engines very loudly.

This was my worst US hotel experience in over 25 years. When one selects a Wyndham hotel property, one expects a higher level of quality. This was not the case here, and I have photos to prove it.

To sum up, if I could give negative stars, I would.

2026-04-20 • via Nuitee
V
Vincent • couple • us
3
It wasn't very pleasant!
Cons:

I didn't like the fact that I wasn't informed that the hotel was being remodeled. I should have been told that so that I could made the choice to stay there or not. The hotel was a total mess. Unfortunately for me once I got there to check in it was too late for me to find another hotel so I had to stay there. But it's highly unlikely that I ever will again.

2026-04-20 • via Nuitee
R
Robyn • couple • us
7
Pros:

Despite being under construction/remodel it served the purpose of staff were very accommodating and friendly!

2026-04-03 • via Nuitee
K
Kloey • extended_group • us
10
2026-04-02 • via Nuitee
S
Setareh • solo_traveller • us
9
Loved my brand new room!
Pros:

My room was brand new, very clean and nice!

2026-03-28 • via Nuitee
V
Valentine • couple • us
1
2026-03-23 • via Nuitee
D
danielbW7885NX • Couples
2
Avoid for a while
Pros:

Under construction for the World Cup apparently- but they aren’t going to be anywhere near ready. Probably was a jewel at one time but it is awful right now. We could not shower due to no water pressure - it was loud, dusty, and we wasted a good trip.

2026-02-23 • via Tripadvisor
P
P6282HXdianeb • NONE
10
great location
Pros:

location was close to venue, noise was a little disruptive when we arrived. We woke late and missed breakfast. We will stay again when another concert comes up.

2026-02-16 • via Tripadvisor
W
White • couple • us
3
2026-02-13 • via Nuitee
K
Katharine • solo_traveller • us
3
Wait until they finish renovations to stay here. Felt like staying in a construction zone.
Pros:

Great location near the Art Institute. But very outdated interior, currently under renovation.

2026-02-12 • via Nuitee
S
shell • family_with_children • us
9
2026-02-10 • via Nuitee
P
powder49 • Solo travel • Wichita, Kansas
10
Wichita woman for Precast Trade Show
Pros:

Wonderful place to stay! Room was clean, bed very comfortable. Special tip in the room, plus the tub and shower in the bathroom. Very luxurious! KC Streetcar goes right past the front entrance so you can board it , like 50 feet from the front entrance and go anywhere downtown! It was great! Free parking in back of the hotel if you have a car. Free continental breakfast. Staff was always very nice and helpful with any questions or directions. They were doing construction on some of the rooms but I enjoyed everything!

2026-02-08 • via Tripadvisor
C
Chandler • family_with_children • us
10
2026-01-29 • via Nuitee
C
Chandler • family_with_children • us
10
2026-01-22 • via Nuitee
V
Vicki • couple • us
5
Location had me choose this place. Would look elsewhere next time we are in KC.
Pros:

Gentleman at the desk was very nice. Bed was comfortable.

Cons:

Bathroom door would not close or latch. Toilet did not have enough power/pressure to flush without holding the handle down. Parking lot was all closed up with no signs of direction. It had broken glass in several stalls. The lobby had random people in it who appeared to be sleeping or homeless.

2026-01-20 • via Nuitee
M
Morgan • extended_group • us
10
Great hotel near great stuff
Pros:

Nice little hotel, well appointed, with friendly staff. Early check in was a breeze.

2026-01-19 • via Nuitee