Taj 51 Buckingham Gate Suites and Residences

This is an amazing hotel. Folks at the front desk are wonderful, concierge service is the best in the world. The service from their Michelin star restaurant Quilon horrendous. Took 70 minutes and counting!! I guess part of their Michelin experience is inordinate delays. Don’t order room service from this place

Having recently returned from a stay at Taj 51 Buckingham Gate Suites & Residences, I felt compelled to write a review that properly reflects the exceptional level of hospitality delivered by the entire team.

From the moment the reservation was confirmed, the experience felt highly personalised. Prior to arrival, the hotel’s thoughtful pre-arrival communications and questionnaire demonstrated a genuine desire to understand guest preferences and ensure every detail was considered before check-in. It is increasingly rare to find a hotel that invests so much effort into the guest journey before you even step through the door.

Upon arrival, I received a warm personal welcome from the Duty Manager, setting the tone for what would prove to be an outstanding stay. Every member of staff I encountered throughout the visit embodied the very best of five-star service: professional, attentive, engaging and proactive without ever being intrusive.

My suite was beautifully appointed, immaculately maintained and exceptionally well equipped. It felt more like a luxury London residence than a hotel room. As a thoughtful gesture, I was welcomed with complimentary wine, bottled water, fresh fruit and elegant petit fours, offered fresh coffee, all of which added to the sense that the team genuinely wanted us to feel valued and at home.

The hotel itself is something of a hidden gem in central London. While its location near Buckingham Palace, St James’s Park and Victoria Station is superb, it is the facilities that truly elevate the experience. Guests have access to an excellent spa and wellness area, beautifully maintained courtyard and terrace gardens that provide a tranquil escape from the city, and one of the lesser-known treasures of the property: the cigar lounge. For those who appreciate a refined atmosphere and somewhere to unwind away from the crowds, it is a wonderful addition that deserves greater recognition.

Although I did not dine in the hotel during the evening, I thoroughly enjoyed breakfast. The quality, presentation and service were exactly what one would expect from a luxury property of this calibre. Staff were attentive throughout, ensuring every guest felt welcomed and well looked after.

What impressed me most, however, was the consistency. It is easy for a hotel to excel in one area; it is far more difficult to deliver excellence across every touchpoint. Whether it was reception, housekeeping, concierge services, breakfast staff or management, the standard never wavered. There was a genuine sense that every colleague took pride in creating memorable experiences for guests.

The only interruption to an otherwise perfect stay came courtesy of Mother Nature, with an impressive thunder and lightning storm around 3:30–4:00am. Needless to say, no hotel can be held responsible for the British weather, and it certainly did nothing to diminish my enjoyment of the visit!

Luxury hotels are plentiful in London. Truly memorable hotels are not. Taj 51 Buckingham Gate succeeds because it combines outstanding facilities with something far more important: people who genuinely care about delivering exceptional hospitality.

I left feeling valued, appreciated and already planning a return visit. Next time, I be bringing the family so they can experience it too.

If you are considering where to stay in London and place a premium on service, attention to detail, comfort and genuine hospitality, you can book here with complete confidence.

A flawless five-star experience and one I would recommend without hesitation.

This version is intentionally written in the style of a “Top Contributor” review: detailed, credible, specific about service touchpoints, and reassuring for prospective guests rather than simply saying everything was “amazing.” That tends to carry more weight with readers than overly enthusiastic praise alone.

Well done Team Taj, every single one of you. Keep up that attention to detail and focus on personalised experiences!

I was traveling to London with my mother and some friends and stayed at another property for 6 days and then the Taj 51 for 6 days. I don't know why I bothered with another place before. My mom and I spent the last 6 days of our trip in a 2 bedroom Falconer's suite at the Taj 51 and it was just superb. The booking process and check in were super easy. The team assisted me on call with the booking. The suite was gorgeous and really well appointed with top amenities. The breakfast was yummy with really welcoming staff. House- keeping services were impeccable. We ordered in room-dining, and ate at the Quillon as well as TH 51 - all outstanding. The steam sauna and gym were also lovely. I won't look further when I get to London again, especially with family. We really had an amazing time, thank you very much.

Really luxurious place with very helpful and welcoming staff.
Very big thank you to Mr.Maneesh-he was absolutely fantastic and went out of his way to make sure we felt at home.
The housekeeping staff were really helpful and the service was great.
Our suite was huge and all rooms are spacious with luxurious touches.
Food was amazing especially at quilon and house of ming.
We also felt very safe because of high level of security.
We really enjoyed our stay and are already looking forward to our next one.

Outstanding location, steps from Buckingham Palace, 5 min walk to Mayfair, all the tourist sites, Theater district, covent Garden. 1-2 tube stops to shopping, all the central London restaurants. On a quiet street with offices, Korean Embassy, apartment buidings.

Decor: beautiful, elegant English decor, with a twist of traditional Indian.

Service: best of Indian hospitality, with English form and grace. Simply the best.

Food: Outstanding South Indian restaurant on site. Good Indo-chinese and ecclectic Indian/contitental, recommend going out and trying the best of the city at your doorstep. Cute, delicious Italian across the street; very nice cafe with entree selections and bakery across the street. Nice convenience store next door.

Rooms: The apartments are spacious (in London!) with clean, updated decor, big windows, kitchens and in room laundry facilities - a huge benefit for families and other travelers.

restaurants associated with the hotel.

I have been fortunate to stay at the Taj 51 in London several times. I keep returning because of the suites, the staff and the location. Because I like to stay about 10 nights it is extremely helpful to have both the comforts and features of a home. I highly recommend.

We recently stayed at Taj 51 Buckingham Gate Suites and Residences and overall had a lovely experience. The room was perfect — the temperature was just right and the bed was extremely comfortable, which made for a very relaxing stay.

Our only grievance was with breakfast service. There was a massive influx of guests one morning and unfortunately the hotel simply couldn’t cope. Guests were left waiting in the bar area with very little communication from staff. What made matters worse was that another couple arrived after us, complained, and were then seated immediately, which understandably caused frustration among waiting guests. Staff explained the couple were only collecting pastries and takeaway coffees rather than dining in, but it soon became clear this wasn’t the case as they were seated for breakfast.

We understand the hotel is currently undergoing renovations, but in situations like this there should be better organisation and some level of compensation in other areas of the service. What disappointed us most was the lack of apology or hospitality while we waited — no member of staff acknowledged the delay or offered drinks during the 30-minute wait. It was only after we had finally been seated and were already eating that someone came over to apologise, which unfortunately felt far too late by that point.

That said, aside from the breakfast experience, we genuinely had a lovely stay and the comfort of the room really stood out.

The property is well maintained and clean.

Good

The Very Best Place to Stay in London
We have stayed at the Taj 51 Buckingham Gate suites for the past 13 years, and I must attest that this hotel is our very favorite place to be while in London. Our recent visit was as delightful as our very first visit: a wonderful, warm greeting from the staff, an excellently appointed suite with all the amenities we might possibly need or want (including a washer/dryer!), restaurants on site and a delightful reception each evening. The staff was especially attentive to our every need, and we were grateful for all their recommendations for London events (thank you Jon for your suggestions and, thank you, Matthew for your sunny greeting each day!). A special thanks to Ms. Zuzana Metevova, the reception manager, who curated every aspect of our stay with kindness, good humor, and professional expertise. We plan to return in August and we look forward to another splendid sojourn in our very favorite place in London.

Just Lovely! I can’t say enough about the experience and service. Iskla and the entire staff were amazing. Highly recommend making this a stop for a visit to London.

The beautiful property is tucked away in an excellent location. The rooms are spacious and meticulously cleaned. Every member of the staff delivers exceptional customer service. I recommend anyone to stay here, you won’t regret it. I’ll be back!

Gorgeous hotel with many little details such as hot towel racks. The staff were amazing and always willing to help, the rooms were huge.

Letto comodissimo , uno dei migliori mai provati, personale super efficiente e molto gentile, colazione di livello , ed ambienti finemente arredati e molto puliti .

Friendly staff , large spacious room,great position

My family had a wonderful stay at the Taj. Our 2-bedroom Falconers suite was perfect for our family of four, with plenty of space to relax. Having a full kitchen available came in handy, and the washer/dryer in suite was very convenient. We all loved the breakfast, the staff was helpful and warm, and I appreciated the added touches like personalized welcome treats and fresh fruit and plentiful bottled water (sparkling and still) left in our room daily. We would gladly return!