Courtyard by Marriott Oakland Airport

Hotels
•
Courtyard by Marriott
8.2 (935 reviews)
350 Hegenberger Road , Oakland , us
+1 510-568-7600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable beds
Friendly staff
Great location
Cons:
Old mattress
Broken amenities
Cold shower water
Limited TV channels

Categories

Cleanliness
8.23
Overall cleanliness was generally appreciated, but there were some concerns regarding sanitation in certain areas.
Service
8.9
Staff were consistently described as kind and helpful, contributing positively to the overall experience.
Location
8.74
The hotel’s location was convenient for accessing nearby attractions, but there were concerns about safety in the area.
Room Quality
7.69
Rooms were comfortable but issues like an old mattress and inconsistent amenities were highlighted.
Amenities
7.72
Issues with broken amenities such as the TV and coffee maker were raised, impacting the overall experience.
Value for Money
8.18
Pricing seemed reasonable, but additional hidden fees for parking were a disappointment.
Food and Beverage
7.73
Food options were perceived as underwhelming for the price, with service in the bistro noted as inadequate.
Overall Experience
8.4
The overall stay was satisfactory with several positive aspects, despite existing issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:36

Property Description

Convenient Shuttle Service to Airport
A stay at Courtyard by Marriott Oakland Airport includes a complimentary shuttle service to Oakland International Airport, ensuring a stress-free travel experience right from the start.

Modern Rooms with Complimentary WiFi
Relax in well-appointed rooms featuring modern furnishings, cable TV, and a cozy seating area with a work desk. Stay connected with complimentary WiFi throughout your stay.

Dining Options and Leisure Facilities
Indulge in delicious meals at The Bistro restaurant offering Starbucks coffee for breakfast and a selection of cocktails in the evening. Unwind by the outdoor swimming pool, stay active at the fitness centre, or catch up on work at the business centre.

Experience comfort and convenience at Courtyard by Marriott Oakland Airport - book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OAK

Location

Guest Reviews

8.2
Based on 935 reviews
Cleanliness: 8.23
Service: 8.9
Location: 8.74
Room Quality: 7.69
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 7.73
Overall Experience: 8.4
L
Langston • solo_traveller • us
10
Enjoyed! Enjoyed! Enjoyed!
Pros:

I loved everything about the stay!

Cons:

No complaints!

2026-08-25 • via Nuitee
V
Venancio • family_with_children • us
9
Pros:

Nice and clean.

2026-08-23 • via Nuitee
R
Rubianes • extended_group • us
7
Cons:

Requested cleaning for two days and they only cleaned once.

2026-08-21 • via Nuitee
D
Darrell • solo_traveller • us
4
Decent stay in a hotel that needs a significant refresh
Pros:

Good workout room, great staff, good location for where I needed to go, Decent self service laundry room.

Cons:

Old bathtub/shower with slippery floor and no grip mat or side grab bar, no premium TV channels and many non-premium that had poor picture or didn't work. Expensive parking, warn out and dirty carpets in hallways, many scuff marked walls and baseboards, door locks that either didn't work at all or were quirky, room keys that kept demagnetizing, chair for desk that would not retain air pressure when raised to top position - thus kept dropping down, pool that is showing its age particularly on the bottom where the finish is wearing off in spots and rough in others.

2026-08-21 • via Nuitee
B
Burriel • solo_traveller • us
10
Great stay next to airport
Pros:

Clean facilities

2026-08-20 • via Nuitee
S
Shontanell • solo_traveller • us
6
2026-08-20 • via Nuitee
S
samir • family_with_children • us
5
Cons:

We reached 02:00 PM.
Front desk lady rudely said that she has no check in now.

2026-08-19 • via Nuitee
A
Azarya • family_with_children • us
9
2026-08-18 • via Nuitee
K
Kevin • solo_traveller • us
10
Pros:

Amazing staff, clean and convenient

2026-08-17 • via Nuitee
L
Luis • family_with_children • mx
9
-
Pros:

-

Cons:

-

2026-08-16 • via Nuitee
R
ryflips • Business
4
Worst Marriott Experience to date
Pros:

here were several issues throughout my stays that, taken together, made the experience really disappointing:

The TV signals did not work properly.
Two of the 3 treadmills in the fitness center were out of order.
The Bistro did not have a liquor license, which was unexpected and limited the dining experience.
On the morning of August 6, the morning service was down, so I was unable to get coffee.
The key card system was extremely frustrating. Three separate times, I went to the gym, returned to my room, and discovered that my key card had been deactivated. Each time, I had to go back to the front desk. I was repeatedly told to keep the key away from electronics, which I had been doing the entire time.
I was excited to see the outdoor fire pit, but the surrounding seating was so worn and tired that it wasn't particularly inviting to sit outside.
The refrigerator froze my groceries.
I was offered and accepted a late checkout during check-in. However, at approximately 11:30 a.m., someone knocked on my door during a meeting to ask when I would be checking out. When I called the front desk afterward to confirm my late checkout, they had no record that I had already accepted the offer during check-in.

I understand that things can occasionally go wrong, but the number of issues during these stays was unusually high. I've stayed at many Marriott properties and have come to appreciate a certain level of consistency, service, and attention to detail. Unfortunately, this experience fell well short of what I've come to expect from Marriott.

I hope the hotel management will take these concerns seriously and view them as an opportunity to address some very real issues with the property and guest experience. I would also appreciate having someone from Marriott acknowledge these concerns and consider an appropriate gesture for what was, overall, a very disappointing stay.

I chose Marriott because of the experience I've come to trust and love. This simply wasn't that experience.

2026-08-12 • via Tripadvisor
J
Jane • solo_traveller • us
9
2026-08-09 • via Nuitee
J
Joan • solo_traveller • us
8
Pros:

No breakfast

Cons:

Poor TV choices

2026-08-07 • via Nuitee
C
christelle • solo_traveller • fr
9
2026-08-02 • via Nuitee
R
Renate • couple • us
1
2026-08-02 • via Nuitee
A
Anita • solo_traveller • za
3
Pros:

Friendly check in staff

Cons:

Smoke smell in room
No disposal options for sanitary wastes

2026-08-02 • via Nuitee
N
Nick • couple • us
8
2026-07-25 • via Nuitee
K
Karcyn • solo_traveller • us
10
2026-07-25 • via Nuitee
A
an • couple • us
10
I’m very happy
Pros:

Good

Cons:

Good

2026-07-24 • via Nuitee
M
Meg • couple • us
7
2026-07-23 • via Nuitee