SureStay Hotel by Best Western San Diego Pacific Beach

Hotels
•
Sure Hotel by Best Western
8.8 (1780 reviews)
4545 Mission Bay Dr , San Diego , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Small rooms

Categories

Cleanliness
8.05
Multiple reviews indicate cleanliness issues, including dirty bathrooms and mold.
Service
9.55
Some positive experiences with friendly staff, notably Gina's helpfulness.
Location
9.55
Numerous reviews commend the hotel's convenient location.
Room Quality
8.05
General feedback indicates rooms are compact, with a few concerns about cleanliness.
Amenities
9.05
Adequate amenities like a microwave and fridge, though some rooms are tight.
Value for Money
9.05
Offers value, but some guests express disappointment for the price paid when facing cleanliness issues.
Food and Beverage
8.55
Breakfast gets mixed reviews, with some suggesting improvements.
Overall Experience
8.55
Overall enjoyable stay for many guests, though marred by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 04:23

Property Description

Convenient Location near Mission Bay Park & Pacific Beach Pier

Modern Amenities in Every Room

Business Center & Free On-site Parking

Experience comfort and convenience at SureStay Hotel by Best Western San Diego Pacific Beach. Stay just steps away from Mission Bay Park and a short drive from Pacific Beach Pier. Each room is equipped with essential amenities like a microwave, refrigerator, and coffee machine. Relax in the seating area and enjoy free WiFi and HBO channels. Take advantage of the business center or explore the nearby attractions with free on-site parking. Whether you're here for business or leisure, make your booking today for a memorable stay.

Important information:

Please note: Free parking is limited and is offered on a first-come, first-served basis. Parking is not guaranteed if a guest does a late check-in.

Please note this accommodations does not offer disability accessible guestrooms. Contact property for details.

When traveling with pets, please note that an extra charge of $75.00 per pet, per night plus tax applies.

Please note that a maximum of 2 pets is allowed.

Please note that the property can only allow pets with a maximum weight of 75 pounds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 1780 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 9.05
Value for Money: 9.05
Food and Beverage: 8.55
Overall Experience: 8.55
R
REGINALDO • couple • us
7
2026-02-14 • via Nuitee
S
sidonie • family_with_children • gp
9
2026-02-13 • via Nuitee
F
Florian • solo_traveller • de
5
Enttäuschend
Pros:

Das Hotel liegt in fußläufiger Entfernung einer Bahnlinie, mit der man sehr günstig (2,50$) nach Downtown oder in andere Stadtteile fahren kann.

Cons:

Trotz Fenster kam in mein Zimmer so gut wie kein Tageslicht, weil das Zimmer direkt unter einem Treppenaufgang lag. Das Foto auf booking.com war somit irreführend und entsprach NICHT den Gegebenheiten vor Ort. Direkt vor der Tür befand sich darüber hinaus der Aufzug, vor dem sich andere Gäste immer wieder lautstark unterhalten haben - sowohl vor 6 Uhr morgens als auch nach 23 Uhr abends - was die Nachtruhe immer wieder gestört hat. Meiner Bitte nach einem Zimmerwechsel - ggf. auch erst zu einem späteren Zeitpunkt (gesamte Aufenthaltsdauer waren 7 Tage) - wurde mit Verweis auf die Hotelauslastung leider nicht entsprochen.

2026-02-13 • via Nuitee
K
Kristin • solo_traveller • us
8
2026-02-13 • via Nuitee
D
Dmitrii • couple • us
8
2026-02-11 • via Nuitee
L
Lisa • family_with_children • us
5
If you don’t need anything fancy and just need all the essentials, this is a good place to sleep.
Pros:

Was clean and staff were friendly. Had everything I needed and it was quiet.

Cons:

Refrigerator didn’t work well, I had to hope my food was good the next day (it was decent after I turned the fridge all the way up so my food survived the night). The heater caused the room to be humid and there was a lot of condensation on the windows. The room had an odor that wouldn’t go away. The parking was kind of tight on the office side.

2026-02-10 • via Nuitee
J
Jose • couple • us
8
Pros:

Easy to to find

2026-02-09 • via Nuitee
A
ADRIEL • couple • br
6
2026-02-08 • via Nuitee
C
Carsten • family_with_children • de
5
Pros:

Die Lage ist sehr zentral.

Cons:

Eher durschnittlich, Bilder sehen besser aus als die Realität. Sich wohlfühlen ist anders.

2026-02-08 • via Nuitee
T
Tricia • couple • us
10
2026-02-08 • via Nuitee
L
LoDeeWilliamz • family_with_children • us
7
2026-02-08 • via Nuitee
M
Mason • couple • us
8
Very comfortable stay
Pros:

Great staff, great comforts

Cons:

Only issue I had this stay was my bathroom fan was broken, other than that I had no problems

2026-01-31 • via Nuitee
P
Ping • couple • us
9
2026-01-30 • via Nuitee
A
alejandro • family_with_children • us
8
Pros:

Pet friendly

Cons:

Needs to be a lil more cleaner

2026-01-30 • via Nuitee
G
Gül • couple • us
10
2026-01-29 • via Nuitee
D
Daniel • couple • us
8
2026-01-29 • via Nuitee
W
WHATEVER • solo_traveller • us
7
2026-01-28 • via Nuitee
G
Gabriela • family_with_children • br
1
I was charged twice by this hotel
Pros:

Very dirty place. I moped the floor because was so dirty!

I was charged twice by this hotel. The first charge happened on the day of my reservation. Five days later, they charged my card again for the exact same amount as my reservation.

They first ran a $1 authorization, and then processed the full charge again days later. It seems they assumed I had already left the city and wouldn’t come back to dispute it.

This felt dishonest and extremely unprofessional. I strongly recommend checking your bank statements carefully if you stay here.

Cons:

I was charged twice by this hotel. The first charge happened on the day of my reservation. Five days later, they charged my card again for the exact same amount as my reservation.

They first ran a $1 authorization, and then processed the full charge again days later. It seems they assumed I had already left the city and wouldn’t come back to dispute it.

This felt dishonest and extremely unprofessional. I strongly recommend checking your bank statements carefully if you stay here.

2026-01-27 • via Nuitee
P
Pacaccio Raffaello • family_with_children • ch
7
2026-01-26 • via Nuitee
O
Oscar • couple • us
9
2026-01-24 • via Nuitee