Holiday Inn Pewaukee - Milwaukee West by IHG

Hotels
•
IHG
8.3 (111 reviews)
N 14 W 24140 Tower Place, Pewaukee, Wisconsin, 53072 , Pewaukee , US
+1 262-506-6300

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Facilities

Fitness facilities
Gift shops or newsstand
Conference space
Fireplace in lobby
Internet access in public areas - surcharge
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Meeting rooms
Wedding services
See all facilities

Review Highlights

Pros:
Very friendly, helpful and accommodating staff (named front desk accolades)
Excellent showers / best walk-in shower
Convenient location with great restaurants nearby
Clean and comfortable rooms reported by multiple guests
Pool and hot tub enjoyed by families
Early check-in and flexibility appreciated
Cons:
Cleanliness issues: hair in bathroom, cobwebs, peeling wallpaper, musty hallways
Room maintenance problems: noisy beds, broken sofa, faulty remotes, AC failures, broken screen
Hot tub sometimes not working and unclear breakfast availability (no complimentary breakfast)
Dimly lit/poorly laid out rooms and some unpleasant odors
Inconsistent room quality across property (some newly remodeled, others dated)

Categories

Cleanliness
7.4
Mixed reports: several guests praised clean rooms, but multiple mentions of hair in bathroom, cobwebs, peeling wallpaper and a musty/pungent hallway odor lowered the score.
Service
10
Strongly positive: numerous comments praise very friendly, helpful and accommodating front desk staff (named employees highlighted), early check-in assistance and attentive service.
Location
9.5
Generally positive: described as very convenient with great restaurants nearby; no direct complaints about location.
Room Quality
7.2
Mixed to negative: highlights include excellent walk-in showers and some newly remodeled rooms, but several guests reported noisy beds, broken sofa, dim lighting, faulty remotes, AC failures and poor room layout.
Amenities
7.9
Mixed: pool and hot tub were praised by some families, but others reported the hot tub not working and issues around breakfast availability and maintenance of in-room features.
Value for Money
7.6
Mixed: some loyal repeat guests find good value; others complained about paying full price despite issues (AC, noisy rooms) and requested compensation.
Food and Beverage
6.8
Negative mentions: guests expected complimentary breakfast or clearer directions to it and reported it was not provided or not communicated; little positive feedback on F&B.
Overall Experience
10
Overall positive: despite room/maintenance issues, many guests said they would stay again, called it one of their favorite places, and highly recommended the hotel—service and certain amenities drove strong overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Luxurious Amenities

Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.

Dining and Entertainment

Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10 AM and on weekends from 7:30 AM to 11 AM for a fee.

Event Spaces and Business Center

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Pewaukee? This hotel has 5000 square feet (465 square meters) of space consisting of conference space and meeting rooms. Free self-parking is available onsite.

When you stay at Holiday Inn Pewaukee - Milwaukee West, an IHG Hotel in Pewaukee, you'll be near the airport, within a 15-minute drive of Milwaukee County Zoo and Wisconsin State Fair Park. This hotel is 12.4 mi (20 km) from Mayfair Mall and 2.2 mi (3.5 km) from Center Court Sports Complex.

Book now for a memorable stay at our premier hotel!

Important information:

  • Pool access available from 9:00 AM to 10:30 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MKE

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.3
Based on 111 reviews
Cleanliness: 7.4
Service: 10
Location: 9.5
Room Quality: 7.2
Amenities: 7.9
Value for Money: 7.6
Food and Beverage: 6.8
Overall Experience: 10
B
Brian
10
Pros:

We wish we have booked it for the following night. I highly recommend this hotel.

2025-10-11 • via Nuitee
M
Michael
4
Pros:

Hot tub not working.

2025-10-09 • via Nuitee
S
Shawna
10
Pros:

Amazing

2025-08-29 • via Nuitee
V
Verified traveler
10
Pros:

Excellent check in!

2025-08-28 • via Nuitee
L
LORI
10
Pros:

The best walk-in shower I have ever had in a hotel

2025-08-22 • via Nuitee
K
karen
8
Pros:

A bit dated but otherwise terrific for

2025-07-26 • via Nuitee
D
DONALD • family
10
Pros:

Great shower

Did not like: did not provide complementary breakfast!

2025-07-13 • via Nuitee
J
John
10
Would stay here again!
Pros:

My room was clean, hotel was clean, staff was frequently, great restaurants nearby.

2025-06-06 • via Nuitee
L
Lynn
10
Pros:

Beautiful hotel! Very friendly, helpful staff. Room was clean and comfortable. Will stay there, again!

2025-06-03 • via Nuitee
S
Samantha • family
10
Pros:

We had a wonderful stay during the holiday! Denise was very accommodating to my family and I. The pool and hot tub was excellent for my young family

2025-04-21 • via Nuitee
S
Sheena • family
10
Pros:

The front desk lady is AMAZING and so extremely kind and helpful. The best I have ever experienced. Her name is Carea!

2025-04-18 • via Nuitee
B
Beth
10
Mediocre.
Pros:

Bathroom exhaust fan didn’t work. We had to share the pool with people from the hotel across the street for some reason and the kids were very loud and obnoxious. Same owners at both places is what I heard. I thought there was a breakfast but was never told where.

2025-03-30 • via Nuitee
D
Denise
8
Cozy
Pros:

Although the hotel was a little older and had a bit of a musty smell in the hallways, my room was perfect for what I needed and it was very cozy! I would definitely stay here again.

2025-03-07 • via Nuitee
Z
zandra • family
10
Pros:

Love it they worked with us cause we arrived early
Thank you

2025-01-29 • via Nuitee
K
Keyna • partner
4
Pros:

We rented the one bedroom with balcony. The bedroom was offset into the room, so it was very dark and dimly lit- with no window to brighten. Our remote in the living area didnt work and the tvs had basic cable only- making it hard to find any relaxing entertainment. The chair had white splotches on it- which we didnt sit in or touch for that reason. The bed was HORRBIBLY loud. Every movement was heard. There were lots of cobwebs and peeling yellow wallpaper. The showerhead had one setting- needles. The bathroom door, when open, would show the toilet area to anyone laying in bed. But there was only enough room to open/close that door if you had nothing on the floor next to that side of that bed. The hallways also had a very musty/pungent smell.

2025-01-18 • via Nuitee
H
Holly • family
10
Pros:

Very convenient.

2025-01-04 • via Nuitee
M
Marcin
8
Pros:

Great hotel overall, highly recommended, the only issue was the bed was making too much noise, room 114.

2024-11-04 • via Nuitee
A
aleksandra
10
Pros:

Cozy ambiance, fireplace & tea

2024-11-03 • via Nuitee
J
Julius
10
Pros:

It’s a great place to stay!

2024-10-14 • via Nuitee
V
Verified traveler
2
Pros:

Hair everywhere In the bathroom

2024-09-16 • via Nuitee