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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Golfing on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Secured parking
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Convenient Location:
Situated just minutes away from Kingsford Smith International Airport, ibis Sydney Airport provides easy access to both the airport and Sydney's city centre.
Comfortable Accommodation:
The air-conditioned rooms at ibis Sydney Airport are equipped with modern amenities such as LCD TVs, tea/coffee making facilities, and private bathrooms, ensuring a comfortable stay for guests.
Dining Options and Shuttle Service:
Guests can enjoy delicious meals at the Ibis Kitchen & Bar, with 24-hour dining options available. Additionally, the hotel offers a convenient shuttle service to and from the airport terminals, making travel hassle-free.
Book your stay at ibis Sydney Airport now for a seamless and enjoyable travel experience.
Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that when booking a Day Room, you will only be able to stay in the room between 9:00 and 17:00. It is not for overnight stays and is for day use only. Guests requiring another overnight stay, please book a different room type. Guests are kindly requested to inform the property in advance if they wish to reserve airport shuttle service. Contact details can be found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs AUD 35 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People 3 years old and over stay for AUD 40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
Location to airport
Room very cramped.
Restaurant very poor. The lady taking our meal order misheard me despite me repeating my order. I ordered a side dish of chips ($10) and instead received pork chops ($42). I therefore paid for a much higher cost meal than what I had ordered, which I consider exceptionally poor service and value for money.
Unfortunately, I would not contemplate a return visit or recommending this hotel to anyone else.
Friendly, smiling staff. Comfortable rooms.
Nothing
Right next door to parking. Perfect
close by
smell and clean entry and breakfast was very bad.
Proximity to airport
Linett from your Receptions Staff was fantastic and so was the chap on Monday afternoon made our booking in and out hassle free. Thank them both.
Breakfast was also good and one of your chefs even told me how to prepare the mushrooms, very enjoyable.
The cleaning of the bathroom lower panels, and the distance between the bathroom floor and room floor is a very large hazard for elderly or persons with mobility issues.
Location was convenient and reasonably priced, although I note that direct booking would have saved a few dollars.
It's good to see the restaurant and bar has reopened.
Quality bathroom consumables.
Delay at check in was unexpected as we were preregistered.
High step out of bathroom is a hazard for elderly.
No cutlery, even no teaspoon to make a coffee.
Location is wonderful and great value for money and we would stay again. Nice cafe and restaurant as well.
The rooms are smaller than other hotels
Tout
Rien
Close to the airport
The staff wasn’t helpful or kind
Bed/room
No view
The location was convenient, and the first lady who answered my call and the lady who helped me check-in were friendly and helpful.
However, the experience afterwards was extremely frustrating.
When I checked in, I specifically asked about getting invoices separated under two different invoice titles. The staff member at reception clearly told me this could be arranged and that I would receive the invoices after check-out.
Before leaving, the front desk asked me for additional information, which I wrote down on a note, and again I was told the invoices would be sent to me immediately.
Now it has been 4 days since I checked out and I still have not received anything.
I called again after waiting 4 days, and the male staff member who answered sounded like he did not want to help at all after I received the uncorrect invoices. Before I even finished speaking or had a chance to say thank you, he transferred me straight to the accounts department.
Then the lady from accounts, who said she was the manager, told me that her staff “do not understand the policy properly” and that I should contact Booking.com myself for the invoice.
This is extremely frustrating because I have been told completely different stories by different staff members.
If your policy is that invoices must come from Booking.com, why was I not told this from the very beginning when I checked in? If someone had simply explained this clearly at the start, I would have contacted Booking.com immediately and none of this would have wasted my time.
Instead, your staff repeatedly assured me that the hotel could handle it, only for the manager later to say the staff “don’t know the policy well.” Honestly, hearing a manager say that about their own staff does not inspire confidence at all.
The issue is not just the invoice itself — it is the poor communication, inconsistent information, and the unfriendly attitude I experienced when trying to resolve something very simple.
I have never had such a bad experience before, especially with a manager openly saying that not all staff members understand the company’s policies properly.
Bar and restaurant facilities are excellent
Liked the location and friendly staff.
Nothing, all good
Convenient
Not much help checking in. Considering the time and how far we travelled
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