Comfort Inn & Suites

Hotels
•
Comfort Inn
8.2 (469 reviews)
20 Saw Mill River Rd. , Hawthorne , us
custserv@choicehotels.com

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and new
Comfortable beds
Good location
Cons:
Questionable service
Inconsistent cleanliness
Overpriced for some

Categories

Cleanliness
8.05
Several reviews mentioned cleanliness positively, but issues described with ants indicate some inconsistency.
Service
7.55
Mixed reviews on service, with one negative experience overshadowing others. Jeanne's handling of issues was criticized.
Location
8.55
Well situated near events attended; no complaints regarding location.
Room Quality
8.05
Rooms are often described as comfortable and spacious, with amenities mentioned positively.
Amenities
8.55
Amenities such as breakfast options and 24-hour coffee were positively noted.
Value for Money
8.05
Mixed feelings; some felt it was overpriced at $300 per night.
Food and Beverage
8.55
Breakfast options were positively mentioned with a delicious breakfast and excellent service.
Overall Experience
8.25
Overall, experiences were favorable but highlighted with significant concerns affecting the overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:49

Property Description

Luxurious Accommodations in the Heart of Westchester County

Convenient Location: Situated near top universities and historic landmarks, the Comfort Inn & Suites in Hawthorne, NY offers easy access to shopping centers and local attractions like the Phillipsburg Manor.

Modern Amenities: Guests can unwind in the indoor pool, stay active in the exercise room, and enjoy a complimentary hot breakfast with a variety of options. Business travelers will appreciate the spacious work areas, high-speed internet, and meeting rooms for corporate events.

Comfortable Rooms: Each room is well-equipped with essential amenities, from microwaves and refrigerators to Nintendo game systems. Upgrade to a suite for extra comfort, or take advantage of the coin-operated laundry facilities during your stay.

Book your stay at the Comfort Inn & Suites for a memorable experience in Westchester County.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
You must show a valid photo ID and credit card upon check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HPN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 469 reviews
Cleanliness: 8.05
Service: 7.55
Location: 8.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.25
A
AlanJ967 • Couples • Kensington, Montgomery County, Maryland
10
Spacious, clean room
Pros:

Spacious clean rooms and lobby. The breakfast area felt a bit cramped.

The staff were all attentive and gracious. Altogether a good experience for us.

2025-12-29 • via Tripadvisor
M
mslagunsoli • Family • Westchester County, New York
10
Really Nice
Pros:

New,clean and service was Great!
Breakfast average, omelets favorite.
Food service reps & Front Desk excellent.
Will stay again when visiting our family!

2025-12-02 • via Tripadvisor
T
Todd • family
8
Pros:

The staff was very nice and took care of the refrigerator issue we had, as well as the toilet that didn't flush well. The breakfast was nice, the gym was small but we used it both days we were there. The room was spacious with a nice couch and quiet AC. Walking distance to a few restaurants. Coffee and tea available 24/7. Would stay again for sure..

2025-10-10 • via Nuitee
D
Diane B
10
Pros:

No review

2025-10-10 • via Nuitee
T
Tracy • partner
8
Pros:

Easy parking. Easy drive to Sleepy Hollow places.

2025-10-09 • via Nuitee
D
Doug
10
Pros:

The room was clean and comfortable. The staff was helpful, and the breakfast was very good.

2025-10-07 • via Nuitee
D
Dawn
6
Pros:

Breakfast was good but shut down early

2025-10-06 • via Nuitee
M
mary lynn • family
10
Pros:

Convenient, well decorated and maintained, POOL OPEN!!!

2025-10-06 • via Nuitee
H
hyun • family
10
Pros:

Yes. Satisfied

2025-10-06 • via Nuitee
F
Frank • friends
10
Pros:

Safe, Very Clean, and easily accessible to all points of interest for our overnight stay to visit Sleepy Hollow and downtown

2025-10-06 • via Nuitee
S
Sharon
10
Pros:

Ery clean and quiet. Enjoyed our stay!

2025-10-05 • via Nuitee
V
Vivian • family
10
Pros:

Hotel is sparkling clean and new. Staff is very courteous and helpful. I lost my car key and they helped me recover it. Thanks again!

2025-10-04 • via Nuitee
J
Jan • family
8
Pros:

It was a nice new hotel. The room was very comfortable, especially the bed.

2025-10-03 • via Nuitee
J
Jonathan • family
10
Pros:

Good overnight hotel

2025-09-27 • via Nuitee
L
Laura
10
Pros:

Always a top pick for central Westchester County, the recent renovations have made an A+ property even better!

2025-09-26 • via Nuitee
G
Gloria • family
10
Pros:

Parking was very easy. Room and hotel were clean and very comfortable.

2025-09-26 • via Nuitee
J
jmo814 • Friends getaway
2
Disappointed
Pros:

Hotel was overbooked and they changed our reservation without notification, leaving us with only one bed. They did not even notify us upon arrival. When we went to the desk they did tell us that the hotel was overbooked and that's why they made the change. They did not offer any accommodations or assistance. We requested to speak with the manager. There was no manager on duty but they did call Jeanne, the general manager. She was rude, unprofessional and unapologetic. Her only advice was to cancel the reservation. After reading other reviews, I can see that this was not just a bad day, but seems like this is the norm for Jeanne. For such a large hotel chain, I can't believe the standards aren't higher. Honestly, if it was just handled differently we probably wouldn't have been so upset. If it was somehow accidentally overbooked, they should have let us know prior to check-in that our reservation was changed. At the very least they could have let us know at check-in, offered apologies, offered accommodations, offered a discount, etc. instead we dealt with Jeanne after the fact, who seemed to lack any customer service or soft skills. When contacting IGH customer service, they were also unhelpful. This hotel is not worth $300 a night. 100% do NOT recommend.

2025-09-23 • via Tripadvisor
M
Melissa
10
Pros:

It was new, clean, quiet and breakfast was good. Very close to Westchester Medical.

2025-09-23 • via Nuitee
P
patricia
10
Pros:

Staff, new gaciloty

2025-09-19 • via Nuitee
A
Allyne
10
Pros:

Great upgrade from last year!

2025-09-13 • via Nuitee