Comfort Inn & Suites Jackson North

Hotels
•
Comfort
7.5 (315 reviews)
2435 Shirley Drive , Jackson , US
+1 731-868-1700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (front desk, housekeeping, maintenance)
Quiet, convenient location
Comfortable beds/rooms
Breakfast available with reasonable hours
Occasional room upgrades and generally clean rooms reported
Cons:
Musty/mildew and smoking odors in multiple rooms
Rooms sometimes not cleaned or poorly cleaned
No Wi‑Fi reported by some guests
Noise at reception late at night reported
Limited breakfast variety (more fruit/meat requested), TV remote issues

Categories

Cleanliness
5
Multiple guests reported musty/mildew and smoking odors and several instances of rooms not being properly cleaned; some guests did note the hotel was clean on arrival, but overall cleanliness sentiment is negative/mixed.
Service
9
Staff repeatedly described as friendly, polite and helpful (front desk, housekeeping, maintenance); one severe service failure occurred with room allocation and billing, but overall service sentiment is very positive.
Location
9
Many reviewers praised the quiet, convenient location away from heavy traffic and noted location as a positive.
Room Quality
7
Beds and rooms described as comfortable and suitable for families; however complaints about musty smell, smoking rooms, and a broken TV remote indicate mixed room quality.
Amenities
6.5
Breakfast service and hours were praised, but major amenity issues reported (no Wi‑Fi for some guests) and occasional limited in-room features.
Value for Money
8
Several guests called it good value with comfortable beds and decent breakfast; isolated negative experiences impacted perceived value but overall sentiment is positive.
Food and Beverage
7
Breakfast was generally described as adequate/good, though guests wanted more fruit and more variety (meat selection concerns, cheese in eggs).
Overall Experience
8.5
Overall stays are often described as very nice or wonderful due to service and location, though a minority of guests had significant negative experiences (unclean/smelly rooms, noise, no Wi‑Fi).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Indulge in Relaxation at Comfort Inn & Suites – Jackson

Convenient Amenities: Enjoy a refreshing dip in the indoor pool and stay active at the fitness centre. Benefit from free WiFi access throughout the property.

Comfortable Rooms: Unwind in rooms equipped with essential amenities such as a desk, refrigerator, and a TV with cable channels. Relax in private bathrooms featuring a bath or shower and complimentary toiletries.

Guest-Focused Services: Experience a seamless stay with a 24-hour front desk, business centre, and complimentary parking. Additional conveniences include vending machines and laundry facilities.

Book your stay at Comfort Inn & Suites – Jackson for a delightful and stress-free accommodation experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Guest Reviews

7.5
Based on 315 reviews
Cleanliness: 5
Service: 9
Location: 9
Room Quality: 7
Amenities: 6.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8.5
G
Glenda • family_with_children • us
10
Very nice location, facility and great stay
Pros:

Everything and Everyone from front desk to housekeeping and even maintenance staff friendly polite and helpful. Was presently surprised to have an upgrade to suite.

Cons:

Everything was fantastic

2026-08-16 • via Nuitee
L
Larry • couple • us
5
I will not come back.
Pros:

Location

Cons:

They need lots of improvement. The room was smelling bad. People in the reception area talking very loud till midnight.

2026-08-15 • via Nuitee
H
Honming • family_with_children • ca
1
No wifi at all don’t stay there
Pros:

Good bed

Cons:

Wifi no wifi

2026-08-10 • via Nuitee
A
Anderson • family_with_children • us
10
It was a wonderful stay.
Pros:

Breakfast was good for what is it was.

Cons:

More fruits.

2026-08-05 • via Nuitee
T
Tanya • couple • us
9
Good value
Pros:

It was quiet and the bed was comfortable. There was a decent breakfast in the morning, with good hours.

Cons:

The room smelled a bit musty.

2026-08-02 • via Nuitee
S
Sergey • extended_group • us
4
2026-08-02 • via Nuitee
R
Rick • couple • us
10
2026-07-23 • via Nuitee
G
Green • solo_traveller • us
5
Nice employees, Stinky room.
Pros:

The employees were very friendly.

Cons:

Both rooms smelled like mildew. Like the basement of an old house. It was not pleasant at all.

2026-07-23 • via Nuitee
K
Karen • couple • us
5
Pros:

It’s always clean.

Cons:

Our tv remote didn’t work. We tried 2 of them. We didn’t watch much tv but we could only watch the station it’s automatically set on.

2026-07-20 • via Nuitee
M
Mark • family_with_children • us
1
Awful
Pros:

Nothing at all.

Cons:

When we checked in for our 2 rooms, the front desk switched one room because it didn't get cleaned. When we got to our rooms, we found one of them was also not cleaned. The other room was dirty and smelled like a smoking room. The front desk struggled to find other rooms so we left and went next door to the Hilton. As of now I still haven't received credit for one of the rooms.

2026-07-10 • via Nuitee
C
Carol • family_with_children • us
10
The Comfort Inn in Jackson, MI was nice and clean.
Pros:

The room was comfortable for me and the two girls. We had enough towels and the room did not show any visible damage. Like rugged or over used. The extra bathroom in the hall next to our room on the 1st floor was nice and clean too.

Cons:

The cheese that was used in the eggs at breakfast. A meat selection would have been nice.

2026-07-07 • via Nuitee
E
Emily • family_with_children • us
10
Great hotel to stay in
Pros:

It was honestly in a quiet location, away from heavy traffic.

2026-07-06 • via Nuitee
J
Jillian • family_with_children • us
8
2026-06-17 • via Nuitee
L
Laurie • solo_traveller • us
8
2026-06-11 • via Nuitee
M
Michael • couple • us
9
Pros:

Comfortable

Cons:

Nothing

2025-12-18 • via Nuitee
K
Kelly • family_with_children • us
5
Cons:

I didn't like that I was told on the phone by comfort inn staff that there was a spa hot tub at this facility and there is not. This was a stay cation, close to home and all we wanted was to sit in a hot tub for a while and there wasn't one. Also, couldn't use the pool due to the pool area was extremely cold, when in past experiences, the pool area is usually overly warm. Then we were treated rudely by staff when approaching the desk to discuss the hot tub situation. Facility would benefit from stafft customer service training. Also staff training is in order so the correct information regarding your facility is given to people who call and inquire.

2025-12-12 • via Nuitee
B
Brian mu • solo_traveller • ca
10
Amber was amazing
Pros:

Amber at front desk was amazing

Cons:

The snow storm

2025-12-11 • via Nuitee
K
Kristi • family_with_children • us
8
Great place for my family of 4, would stay again.
Pros:

Honestly was pleasantly surprised. I had originally tried canceling this reservation because I heard pool was closed and read a lot of bad reviews. Never heard back on that request (was told it was a Booking.com issue) either way, pool was up, everything was pretty clean, everything was very well presented. Absolutely would stay here again if we are in the area again. Staff was also friendly and

Cons:

Beds were stiff for our personal preference but that’s it. Breakfast was mediocre but it was free so can’t complain too much, did enjoy the variety of options.

2025-12-08 • via Nuitee
L
libey • family_with_children • us
7
2025-12-06 • via Nuitee
M
Margaret • family_with_children • us
8
Quiet rooms and comfortable beds and responsive staff.
Pros:

Beds were very comfortable and rooms were spacious. Quiet rooms. No traffic noise and was facing opposite the parking lot which I prefer. Clean. Equipment in gym was in good working condition.

Cons:

Egg omelettes didn’t taste like they had eggs or cheese

2025-12-03 • via Nuitee