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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Barber/beauty shop
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Currency exchange
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Non-smoking throughout
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Minimarket on site
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Concierge service
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Wheelchair accessible
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Kid meals
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ATM/cash machine on site
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Electric vehicle charging station
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Toilet with grab rails
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location
Enjoy shopping and dining options at Pearl Point Shopping Mall and Pearl Shopping Gallery just steps away from the hotel.
Comfortable Accommodation
Relax in spacious air-conditioned rooms with LCD TVs, digital safes, and private bathrooms.
Dining Excellence
Indulge in a variety of local and Western cuisines at the Executive Lounge ON 23 or order 24-hour room service for convenience.
Book your stay at The Pearl Kuala Lumpur now to experience comfort and convenience at its best!
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property will collect a deposit upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People no matter the age stay for MYR 95.40 per person per night when using an available extra bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not needed) and costs MYR 5 per day.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
The staff were not helpful at all , it was like talking to robots who were repeating thier policies , Im at genius level 3 at booking.com and a frequent traveller , I haven’t had such experience with any hotel staff ,
The flexibility of staff , they did not had any empathy , I was travelling with my parents both 70+ and 4 kids , total 8 persons , I haven’t asked them for few things all of them rejected bluntly , there was no accommodation of any of my requests , pathetic handling of guests
The room was clean and neat
1.Plug in the room cannot use, need to call for maintenance
2.Deposit need to pay rm400. Even other 5 star hotel didn’t even asked for deposit.
3.Can only depo by cash or credit card, so troublesome to us.
4.When want to check out- need to wait in line for 30mins waiting for depo money to be returned to me, such a waste of time.
The huge room size.
None. Everything is good.
Good
Good
No comments
Location good
Cleaning not up to point
Location good
Cleaning not very good.
I contacted fugal infection
Staffs are very helpful, such as Irwan, Rizak, Jeffery, and Mr Yusri, Director of sales. He is a fantastic man.
Foods varieties need to change. Don't keep those same dishes everyday (89%) are same and repeated everyday. I'm stayed there 7 D6N, I'm sick with those foods, especially high teas and supper, are same every time I'm dine in.
Good staff, clean & convenient to my meeting place
Poor lighting in the bathroom, mainly for shaving
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