The Pearl Kuala Lumpur

Hotels
7.9 (424 reviews)
Batu 5, Jalan Klang Lama , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Convenient amenities
Cons:
Poor breakfast quality
High parking fees
Some staff shortages

Categories

Cleanliness
7.65
Room was very clean, but some areas felt old and not entirely clean.
Service
8.15
Friendly and helpful staff, though there were some service lapses like unmade rooms.
Location
9.15
Convenient location close to a shopping mall and places to visit.
Room Quality
7.65
Spacious rooms, but some furniture and carpets were old.
Amenities
8.15
The convenience of having a shopping mall below the hotel is a plus, but gym was closed.
Value for Money
7.65
Parking fees and charges for missing items could be considered excessive.
Food and Beverage
6.65
Breakfast options and quality did not meet hotel standards.
Overall Experience
8.15
Overall a pleasant stay with some minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:31

Property Description

Convenient Location
Enjoy shopping and dining options at Pearl Point Shopping Mall and Pearl Shopping Gallery just steps away from the hotel.

Comfortable Accommodation
Relax in spacious air-conditioned rooms with LCD TVs, digital safes, and private bathrooms.

Dining Excellence
Indulge in a variety of local and Western cuisines at the Executive Lounge ON 23 or order 24-hour room service for convenience.

Book your stay at The Pearl Kuala Lumpur now to experience comfort and convenience at its best!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property will collect a deposit upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for MYR 95.40 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 5 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 424 reviews
Cleanliness: 7.65
Service: 8.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 6.65
Overall Experience: 8.15
Z
Zig Ping • solo_traveller • nl
10
Pros:

Erg fijn dat de mall eronder was. Je hebt alles in de buurt. Kamer was heel erg fijn en groot. Ze geven veel.sanitaire spullen en drinken

Cons:

Niks

2026-05-09 • via Nuitee
S
Shahriezah • solo_traveller • my
10
Pros:

Nice hotel

Cons:

Food not tasty

2026-05-09 • via Nuitee
D
Danush • couple • in
10
2026-05-09 • via Nuitee
A
Annejulaika • family_with_children • my
10
2026-05-09 • via Nuitee
M
M Arif • extended_group • my
7
Pros:

yes. i will

2026-05-05 • via Nuitee
G
Gunashekaran • solo_traveller • my
10
2026-05-04 • via Nuitee
S
Siti Sarah • family_with_children • my
8
2026-05-03 • via Nuitee
K
Katsuhiro • couple • jp
9
リーズナブルで快適な高級なホテル
Pros:

・設備が新しく快適、ベッドの寝心地がとても良かったです。
・朝食付きでお得感がありました。
・朝食の種類も多く、楽しめました。
・チェックアウトが12時までなので、ゆっくりできました。
・深夜に到着しましたが、手続きもスムーズでした。

Cons:

・中心部から離れていることと、駅もgrabを使わないといけない点です。
・チェックアウトがかなり混んでいて、10分ほど待ちました。

2026-05-03 • via Nuitee
T
Tina • couple • au
8
Good stay at the Pearl hotel.
Pros:

Comfortable and clean. Many shops and eateries around the hotel. Good value for money.

Cons:

Water clogged in the bathroom sink. Took a very long time to clear out.

2026-05-03 • via Nuitee
T
Tang • couple • my
5
It was 8/10 stay I like where all personal care kits are prepared.
Pros:

Convenient

Cons:

Slow WiFi connection

2026-05-03 • via Nuitee
A
Azimah • family_with_children • my
9
Good
Pros:

Nice food& variety

Cons:

None

2026-05-03 • via Nuitee
S
Solehah • couple • my
10
2026-05-02 • via Nuitee
H
hashim • extended_group • my
9
Good place to stay for vacation.
Pros:

Friendly staffs .
Very good location .
Value for money.
Clean.

Cons:

None.

2026-05-02 • via Nuitee
N
Norasyikin • couple • my
10
Pros:

The staff are really warm and friendly. The room is clean. The facilities are great!

2026-05-02 • via Nuitee
M
MOHAMAD HAFIZ • solo_traveller • my
10
Very nice stay, value for money. Easy access to mall below.
Pros:

Excellent experience.
Staf really helpful.
Very nice room.

Cons:

Don't have direct lobby, need to go thru hotel/mall parking.

2026-05-02 • via Nuitee
S
Subramaniam • solo_traveller • ch
6
2026-05-01 • via Nuitee
S
Subramaniam • solo_traveller • ch
6
Pros:

The front office staffs most of them was friendly and attentive but not all. Few of the staff was rude and arrogant and was not giving the correct information.

Cons:

The breakfast was so simple and was almost repeated everyday. High tea was ok but supper was bad.

2026-05-01 • via Nuitee
C
CHUI TING • solo_traveller • my
8
Pros:

房间的设施都不错 就连电子秤都有

Cons:

希望餐厅的食物可以改进一下 可以有点马来西亚 马来的特色鸡肉
当天我吃是有鸡肉 可是味道就是 欧美风格的香料 ～个人不太可以接受

2026-04-30 • via Nuitee
S
Subramaniam • solo_traveller • ch
7
2026-04-29 • via Nuitee
S
Suradi • solo_traveller • my
9
2026-04-27 • via Nuitee