The Pearl Kuala Lumpur

Hotels
7.9 (371 reviews)
Batu 5, Jalan Klang Lama , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Convenient amenities
Cons:
Poor breakfast quality
High parking fees
Some staff shortages

Categories

Cleanliness
7.65
Room was very clean, but some areas felt old and not entirely clean.
Service
8.15
Friendly and helpful staff, though there were some service lapses like unmade rooms.
Location
9.15
Convenient location close to a shopping mall and places to visit.
Room Quality
7.65
Spacious rooms, but some furniture and carpets were old.
Amenities
8.15
The convenience of having a shopping mall below the hotel is a plus, but gym was closed.
Value for Money
7.65
Parking fees and charges for missing items could be considered excessive.
Food and Beverage
6.65
Breakfast options and quality did not meet hotel standards.
Overall Experience
8.15
Overall a pleasant stay with some minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:31

Property Description

Convenient Location
Enjoy shopping and dining options at Pearl Point Shopping Mall and Pearl Shopping Gallery just steps away from the hotel.

Comfortable Accommodation
Relax in spacious air-conditioned rooms with LCD TVs, digital safes, and private bathrooms.

Dining Excellence
Indulge in a variety of local and Western cuisines at the Executive Lounge ON 23 or order 24-hour room service for convenience.

Book your stay at The Pearl Kuala Lumpur now to experience comfort and convenience at its best!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property will collect a deposit upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for MYR 95.40 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 5 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 371 reviews
Cleanliness: 7.65
Service: 8.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 6.65
Overall Experience: 8.15
N
Nur Adnin • family_with_children • my
9
THE PEARL THE BEST
Pros:

Everything is going well..from we chck in untill chck out..

2026-02-14 • via Nuitee
M
MOHAMAD ZAHARMIZI • family_with_children • my
10
Best hotel ever!!
Pros:

The staffs are super friendly, the room is spotless, shower pressure is superb, the bed and the pillows are plush & luxurious, and also ample & secured parking.

Cons:

Nothing to complaint about. Everything are excellent & exceptional.

2026-02-14 • via Nuitee
D
D. Rayme YZ • family_with_children • my
10
2026-02-13 • via Nuitee
M
Man Ling • family_with_children • my
6
Pros:

住宿房间卫生都很好。。

Cons:

我是出差办公的，问题是和前台索取发票，他们不给，说办不到。。。我现在要怎样出示给公司。。。。。

2026-02-12 • via Nuitee
S
Shaz • couple • my
8
2026-02-12 • via Nuitee
S
Sa'adah • couple • bn
5
ok
Pros:

the room is spacious, but TV is small. Other hotel rooms are smaller but got big TV

Cons:

traffic

2026-02-10 • via Nuitee
A
abd latiff • solo_traveller • my
9
Recommend Hotel
Pros:

Good location, Nice and Clean value for money,
Staff friendly and helpful

2026-02-10 • via Nuitee
N
Naim • couple • my
10
Pros:

Overall good for me, will repeating staycation here ..

Cons:

Not much food during breakfast, but still acceptable and good taste

2026-02-09 • via Nuitee
P
Pamela • family_with_children • au
1
Pros:

Na

Cons:

Air conditioning very bad, very noisy.
Bed and pillow very hard
Scary looking area 12th floor

2026-01-30 • via Nuitee
Y
Yin • solo_traveller • my
8
2026-01-30 • via Nuitee
Y
Yueh Foong • couple • sg
8
Pros:

The hotel staff are very attentive to us, location is strategic.

Cons:

Understand the hotel undergone renovations not long ago. The water trapping in bathroom still have room for improvement. We took shower and realised the water trapping is causing a little “flood”.

2026-01-28 • via Nuitee
C
Catrina • family_with_children • au
6
2026-01-27 • via Nuitee
T
Tan • family_with_children • my
10
2026-01-26 • via Nuitee
R
Rathakrishnan • couple • my
10
2026-01-25 • via Nuitee
D
deer • family_with_children • tw
9
Pros:

The lobby is on the 5th floor , Late-night snacks are available from 10:30 PM to 11:30 PM.

Cons:

No,everything was good.

2026-01-25 • via Nuitee
R
Ramni • family_with_children • my
8
2026-01-19 • via Nuitee
T
Tharsini • family_with_children • de
8
2026-01-19 • via Nuitee
H
Harlina • family_with_children • my
9
Pleasant stay .
Pros:

the staff are friendly and the request promptly attended

Cons:

Suggest to on the light at pool

2026-01-19 • via Nuitee
N
Navin • couple • de
3
Never again.
Pros:

The cleaning staff and some of the front desk staff

Cons:

Wifi is non functionable, needed to work using wifi, unable to do so, completely unacceptable in todays day and age. Pool was closed half of our stay. Breakfast buffet was really bad, no proper coffee.

2026-01-18 • via Nuitee
K
Kok Yong • solo_traveller • my
9
Pros:

fantastics location!

2026-01-18 • via Nuitee