Holiday Inn Express - Richmond Downtown by IHG

Hotels
•
Holiday Inn Express
8.2 (841 reviews)
201 East Cary Street , Richmond , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Great breakfast
Cons:
Low parking garage
Inconsistent cleanliness

Categories

Cleanliness
7.51
Several reviews mentioned issues with cleanliness, affecting overall perception.
Service
8.98
Guests praised staff professionalism, friendliness, and excellent service, especially from Mirza.
Location
8.52
Location was positively noted, being convenient to downtown and easy to access.
Room Quality
7.97
Room quality was generally rated well; some comments about cleanliness affected its rating.
Amenities
8
Guests appreciated available amenities like breakfast and comfortable beds, with a few mentions of low parking.
Value for Money
7.96
Many guests felt the hotel offered good value for the price based on their overall experience.
Food and Beverage
8.51
Guests enjoyed the breakfast selection and the helpfulness of staff regarding food allergies.
Overall Experience
8.18
Overall, guests had a positive experience with some noted issues balancing the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:02

Property Description

Central Location
Situated in downtown Richmond, Virginia, just minutes away from key attractions like the American Civil War Center and Virginia Commonwealth University.

Convenient Amenities
Enjoy a complimentary buffet breakfast and stay connected with free Wi-Fi in every room. Rooms are equipped with a microwave, refrigerator, and coffee maker for your convenience.

On-Site Facilities
Take advantage of the free gym and business center, along with laundry facilities and complimentary parking. Explore nearby landmarks such as the Richmond Convention Center and the Virginia Museum of Fine Arts.

Ready to experience comfort and convenience in the heart of Richmond? Book your stay at Holiday Inn Express Richmond Downtown now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

Location

Guest Reviews

8.2
Based on 841 reviews
Cleanliness: 7.51
Service: 8.98
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.18
J
Jodi • couple • us
7
Clean, comfortable but not great parking situation.
Pros:

The room was much bigger than I anticipated, which was nice. It was also very clean.

Cons:

The parking situation was frustrating. Our Bronco didn't fit in the garage and there are limited outside spaces. When inquiring at the front desk about where to park, we didn't get much help. You're charged $20 a day to park, the hotel should work on acquiring additional spots.

2026-02-09 • via Nuitee
T
Teresa • solo_traveller • us
7
2026-02-08 • via Nuitee
T
Tomasz • extended_group • pl
7
2026-02-08 • via Nuitee
K
Kristi • family_with_children • us
10
2026-02-08 • via Nuitee
S
sharita • family_with_children • us
10
Pros:

I have been here several times. I loke the views

Cons:

That i never get on a higher floor

2026-01-28 • via Nuitee
A
Alberta • family_with_children • us
10
2026-01-24 • via Nuitee
R
robert • couple • us
7
2026-01-22 • via Nuitee
J
Jonathan • family_with_children • us
9
2026-01-22 • via Nuitee
M
Malinda • couple • us
7
Cons:

In consistent ac room temp. Some staff extremely helpful friendly. Others seemed to not want to be there.

2026-01-21 • via Nuitee
M
Mary • couple • us
10
2026-01-20 • via Nuitee
A
Adam • solo_traveller • us
7
Pretty good for what I paid for a weekend stay.
Pros:

Free breakfast, a lot of TV channels when I was winding down, bed was comfy and big enough for my purposes. Also located right next to a bus stop so I didn't have to keep taking my car out downtown.

Cons:

One or both coffee machines were jammed almost every time I went to get a cup. AC was always on in the room, regardless of whether I turned the thermostat fan on or not. Thankfully I liked the background noise to sleep but others might not. Staff was not always at front desk when I needed them, though one was lurking nearby.

2026-01-20 • via Nuitee
P
Patrick • couple • us
10
2026-01-20 • via Nuitee
K
Kenneth • solo_traveller • us
10
2026-01-20 • via Nuitee
C
Carolyn • family_with_children • us
5
Cons:

Room door did not close properly. Parking was not available for my vehicle. Fridge did not work. Tub had mold(?) on it. Did not use.

2026-01-19 • via Nuitee
R
Robert • family_with_children • us
7
Ok
Pros:

Clean room

Cons:

Parking

2026-01-19 • via Nuitee
D
David • family_with_children • us
4
House keepers need retraining
Pros:

Location

Cons:

Dirty, had to change rooms a/c was dirty and inoperable
Second room bathroom was dirty

2026-01-19 • via Nuitee
P
Pamela • solo_traveller • us
10
I give it two Thumbs Up! I’d definitely stay again.
Pros:

The staff was always present and available!

2026-01-19 • via Nuitee
R
Radoslav • family_with_children • rs
9
2026-01-19 • via Nuitee
C
Curtis • couple • us
7
2026-01-19 • via Nuitee
C
Colleen • extended_group • us
6
It was a decent stay for one night and met our needs
Pros:

Breakfast was decent, comfortable bed and spacious room.

Cons:

Bathroom- specifically Shower cleanliness could have been better

2026-01-19 • via Nuitee