Holiday Inn Express - Richmond Downtown by IHG

Hotels
•
Holiday Inn Express
8.2 (893 reviews)
201 East Cary Street , Richmond , us

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Great breakfast
Cons:
Low parking garage
Inconsistent cleanliness

Categories

Cleanliness
7.51
Several reviews mentioned issues with cleanliness, affecting overall perception.
Service
8.98
Guests praised staff professionalism, friendliness, and excellent service, especially from Mirza.
Location
8.52
Location was positively noted, being convenient to downtown and easy to access.
Room Quality
7.97
Room quality was generally rated well; some comments about cleanliness affected its rating.
Amenities
8
Guests appreciated available amenities like breakfast and comfortable beds, with a few mentions of low parking.
Value for Money
7.96
Many guests felt the hotel offered good value for the price based on their overall experience.
Food and Beverage
8.51
Guests enjoyed the breakfast selection and the helpfulness of staff regarding food allergies.
Overall Experience
8.18
Overall, guests had a positive experience with some noted issues balancing the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:02

Property Description

Central Location
Situated in downtown Richmond, Virginia, just minutes away from key attractions like the American Civil War Center and Virginia Commonwealth University.

Convenient Amenities
Enjoy a complimentary buffet breakfast and stay connected with free Wi-Fi in every room. Rooms are equipped with a microwave, refrigerator, and coffee maker for your convenience.

On-Site Facilities
Take advantage of the free gym and business center, along with laundry facilities and complimentary parking. Explore nearby landmarks such as the Richmond Convention Center and the Virginia Museum of Fine Arts.

Ready to experience comfort and convenience in the heart of Richmond? Book your stay at Holiday Inn Express Richmond Downtown now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

Location

Guest Reviews

8.2
Based on 893 reviews
Cleanliness: 7.51
Service: 8.98
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.18
J
Josephine • solo_traveller • us
10
Pros:

The staff were very friendly and helpful. My stay was budget friendly and clean hotel with good continental breakfast. I would recommend.

Cons:

The continental breakfast could have used a few more options.

2026-05-16 • via Nuitee
M
Michael • solo_traveller • gb
8
Pleasant stay with friendly staff
Pros:

Friendly and accommodating

Cons:

Nothing that stands out

2026-05-11 • via Nuitee
H
HUGH • couple • us
10
2026-05-09 • via Nuitee
S
suzanne • couple • us
8
Convenient to restaurants
Pros:

Clean and easy access

Cons:

Unexpected $20 daily parking fee

2026-05-09 • via Nuitee
A
Ahmed • solo_traveller • sa
8
I enjoyed
Pros:

Quite place

Cons:

Nothing

2026-05-09 • via Nuitee
B
Belinda • solo_traveller • us
7
2026-05-08 • via Nuitee
A
ANDRES • solo_traveller • co
6
Pros:

El personal

Cons:

Apariencia

2026-05-08 • via Nuitee
C
Cheryl • solo_traveller • us
7
Central to VCU and historic sites.
Pros:

Nice room, updated facilities and in good shape. Central location

Cons:

Breakfast facilities were ok, but staffing inadequate for number of guests. Coffee machine was out of order

2026-05-04 • via Nuitee
D
Darlene • family_with_children • us
8
Great for a short trip to Richmond. Convenient to walk to VCU.
Pros:

Big comfortable room. Large dining room sitting areas. Staff was helpful and attentive.

Cons:

Breakfast was okay.

2026-05-03 • via Nuitee
D
Doris • couple • us
7
Pros:

Location was perfect.

Cons:

No access to food at hotel when we arrived. Had to go to a restaurant. Hotel had a lot of construction going on.

2026-05-03 • via Nuitee
H
HERNALYN • couple • us
9
2026-04-29 • via Nuitee
L
lori • family_with_children • us
10
2026-04-26 • via Nuitee
S
Shailynn • family_with_children • us
10
2026-04-23 • via Nuitee
C
Clarisse • solo_traveller • us
8
2026-04-20 • via Nuitee
D
Dawna • solo_traveller • ca
8
Pros:

Clean good customer service good location

2026-04-17 • via Nuitee
L
Lori • couple • us
10
Staff were accommodating, answered questions in a polite, friendly manner. Hotel’s location was perfect. Beds slept well
Pros:

Convenient location and price. Bed was very comfortable!

Cons:

N/a

2026-04-16 • via Nuitee
C
CHARLES • solo_traveller • us
7
2026-04-15 • via Nuitee
T
Tony • couple • us
8
Cons:

Parking

2026-04-14 • via Nuitee
C
Casey • couple • us
10
2026-04-13 • via Nuitee
S
Sharrieff • extended_group • us
10
When I return to Richmond, I will stay no where else but the Holiday Inn Express
Pros:

Everything was excellent
Quiet
very clean

Cons:

I loved my stay

2026-04-12 • via Nuitee