Crowne Plaza Cleveland Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.8 (479 reviews)
7230 Engle Road , Middleburg Heights , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location
Staff accommodating
Cons:
Dirty rooms
Poor quality amenities
Bad food

Categories

Cleanliness
6.08
Multiple mentions of the hotel being dirty and not properly cleaned, including hair in the shower and unmade beds.
Service
9.55
Mixed sentiments; some positive remarks about staff being accommodating, but severe issues with staff knowledge and assistance.
Location
10
Several reviews highlight the convenient location close to the airport and restaurants.
Room Quality
7.54
Comments about the rooms being outdated and issues like broken or poorly maintained facilities.
Amenities
8.07
Amenities were mentioned as lacking, with no hot water, broken elevators, and poor quality overall.
Value for Money
7.03
Overall sentiment indicates that for the price, the experience fell short.
Food and Beverage
6.08
Several complaints about the quality of breakfast options being reheated and insufficient.
Overall Experience
8.07
General disappointment expressed across multiple reviews regarding the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:02

Property Description

Convenient Location and Amenities
Located near Cleveland city centre and NASA Lewis Research Center, this Middleburg Heights hotel offers free shuttles to Cleveland Hopkins International Airport.

Comfortable Rooms and Facilities
Each room is equipped with a flat-screen TV, desk, and coffee maker. The hotel features a 24-hour fitness centre, free WiFi, indoor swimming pool, and an on-site gift shop.

Travel-Friendly Services
With a smoke-free environment and proximity to Cleveland International Airport, Crowne Plaza Hotel Cleveland Airport ensures a stress-free stay.

Book your stay at Crowne Plaza Cleveland Airport for a seamless travel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 479 reviews
Cleanliness: 6.08
Service: 9.55
Location: 10
Room Quality: 7.54
Amenities: 8.07
Value for Money: 7.03
Food and Beverage: 6.08
Overall Experience: 8.07
M
Michele • couple • us
5
Cons:

Room had torn chairs. Restaurant on site very poor service and food was horrible.

2026-02-13 • via Nuitee
W
W • family_with_children • us
4
Pros:

Staff were nice

Cons:

The room was an oven & uncomfortable when we entered. Took a while to regulate the temperature. We accidentally checked out 10 minutes after breakfast ended, and it was included. 😒

2026-02-10 • via Nuitee
H
H3430XAreneec • Couples
2
Horrible unreliable shuttle service!
Pros:

The worst shuttle service ever! We followed their instructions and called after we hit our luggage and were were told 25 minute wait in -25 degree temperatures. They did not arrive after 25 minutes and we called again. They told us another 20 minutes. We got an Uber back to our vehicle. We weren’t the only ones either. We were all stranded waiting! Go somewhere else!!

2026-01-28 • via Tripadvisor
H
Hartzell • extended_group • us
4
I wouldn’t stay again. It’s not worth the cost.
Pros:

I liked the distance to everything.

Cons:

The shower didn’t drain properly. Multiple doors down the hallway had no locks on them or door knobs. Very creepy. The shower had hairs in it and a spider. The floor had crumbs and miscellaneous dirt on it. The one pillow had an orange stain under the pillow case. Multiple appliances were missing wood from it, the doors to the room were missing wood.

2026-01-28 • via Nuitee
B
Brittany • extended_group • us
5
2026-01-20 • via Nuitee
V
vichrin • family_with_children • us
1
Cons:

The staffs unprofessional no manager who can contact. We were put in a room that not even clean, the bed not made, the bathroom not clean as well. I got to leave as soon as I saw the room. Until now I have not received my refund back yet. There was no customer service at all. I got to know that that hotel was under new management that is why there no manager that we can talk to. Im waiting and keep calling back but I keep get run a round just to talk to manager to get my refund back.

2026-01-19 • via Nuitee
A
Amy • solo_traveller • us
1
2026-01-19 • via Nuitee
C
Cherisa • couple • us
1
Cons:

The staff

2026-01-19 • via Nuitee
M
Michelle • extended_group • us
8
2026-01-19 • via Nuitee
J
Judith • solo_traveller • us
7
Pros:

It was overall a pleasant hotel.

Cons:

The room to which I was originally assigned hadn’t been cleaned. I had to go back to the reception desk and was reassigned to another room that was clean. The restaurant was very warm in temperature and was out of many items listed on the menu.

2026-01-19 • via Nuitee
K
Karen • couple • us
6
Pros:

Room was quiet.

Cons:

Check in took longer than it should have.

2026-01-19 • via Nuitee
S
Scott • couple • us
6
Cons:

Not a single elevator worked the day of check out. We were in the 4th floor and had to use the stairs

2026-01-19 • via Nuitee
R
RICHARD • couple • us
5
Not worth the price
Pros:

Fast checkout

Cons:

Room was not properly clean. Food left in fridge hair I sink and tub. No trash bags in the trash can. Could not check in until 4 pm as they were behind on cleaning.

2026-01-19 • via Nuitee
I
Iñaki • solo_traveller • gb
1
Hotel to demolishing and rebuilt a new one
Pros:

Location

Cons:

A real disappointment — definitely not worth the money.

The place is old and neglected. There was a huge gap between the wall and the air conditioner letting in freezing cold air; I had to use towels to block it. No complimentary coffee in the room. When I went to reception on Saturday night to ask, the staff looked completely lost — they had no idea what was going on.

Breakfast was the worst part. Reheated food, almost no fruit or cereal options. I had to go to Aldi to buy my own breakfast.

The lifts stopped working on Saturday night, causing chaos. Some guests coming back from the Exhibition Centre — including people with hip surgery — had to climb up to the third and even fifth floors.

My bed was never made during the entire stay. When I asked about it, they said I had to request housekeeping because they were short-staffed. How was I supposed to know that? No one mentioned it at check-in.

The wardrobe doors were jammed, so I left my clothes in my suitcase. The fridge didn’t work either — a real issue since there were no vegan breakfast options and I needed to store some food.

For the price, the service was terrible. I genuinely think I deserve my money back.

2026-01-19 • via Nuitee
J
jeffpN5452FJ • Family
2
Zero stars
Pros:

At this point everything has been said about how poor this hotel is so I can't add anything new. It's obvious that management/owners are just taking customers money and could care less about the property and customer service.

2026-01-01 • via Tripadvisor
M
michelle • family_with_children • us
7
We were very pleased with our stay
Pros:

Not a bad location

2025-12-15 • via Nuitee
W
Wanda • extended_group • us
7
Pros:

It is close to the airport and has plenty of parking.

2025-12-03 • via Nuitee
D
D6923EBmaryb • Friends getaway
2
Terrible
Pros:

Absolute worst hotel experience from the second we walked into the lobby - it smelled - the woman at the front desk was rude to the point of absurdity and couldn’t answer any questions - we came a day early for a hockey tournament for kids to swim and families hangout and it was “closed” and the employees just shrugged - I will sleep in my car before I ever consider staying at a Crowne Plaza again

2025-11-29 • via Tripadvisor
V
Vincent • solo_traveller • us
9
Perfect for the one night stay traveling through Ohio
Pros:

Convenient location. Super fast check in. Clean comfortable room.

Cons:

Barely any hot water in the morning.

2025-11-26 • via Nuitee
T
Tere • family_with_children • us
9
Best Choice For Me
Pros:

The location was great. Close to many restaurants with transportation needed. Staff is accommodating. Airport shuttle available for 24 hrs.

Cons:

Cost is a bit higher than most. Facility is a little dated. No hot water was available during my stay.

2025-11-15 • via Nuitee