Crowne Plaza Cleveland Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.8 (498 reviews)
7230 Engle Road , Middleburg Heights , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location
Staff accommodating
Cons:
Dirty rooms
Poor quality amenities
Bad food

Categories

Cleanliness
6.08
Multiple mentions of the hotel being dirty and not properly cleaned, including hair in the shower and unmade beds.
Service
9.55
Mixed sentiments; some positive remarks about staff being accommodating, but severe issues with staff knowledge and assistance.
Location
10
Several reviews highlight the convenient location close to the airport and restaurants.
Room Quality
7.54
Comments about the rooms being outdated and issues like broken or poorly maintained facilities.
Amenities
8.07
Amenities were mentioned as lacking, with no hot water, broken elevators, and poor quality overall.
Value for Money
7.03
Overall sentiment indicates that for the price, the experience fell short.
Food and Beverage
6.08
Several complaints about the quality of breakfast options being reheated and insufficient.
Overall Experience
8.07
General disappointment expressed across multiple reviews regarding the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:02

Property Description

Convenient Location and Amenities
Located near Cleveland city centre and NASA Lewis Research Center, this Middleburg Heights hotel offers free shuttles to Cleveland Hopkins International Airport.

Comfortable Rooms and Facilities
Each room is equipped with a flat-screen TV, desk, and coffee maker. The hotel features a 24-hour fitness centre, free WiFi, indoor swimming pool, and an on-site gift shop.

Travel-Friendly Services
With a smoke-free environment and proximity to Cleveland International Airport, Crowne Plaza Hotel Cleveland Airport ensures a stress-free stay.

Book your stay at Crowne Plaza Cleveland Airport for a seamless travel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 498 reviews
Cleanliness: 6.08
Service: 9.55
Location: 10
Room Quality: 7.54
Amenities: 8.07
Value for Money: 7.03
Food and Beverage: 6.08
Overall Experience: 8.07
J
Jones • family_with_children • us
2
WEBSITE SAYS CONTINENTAL BREAKFAST....LIES!!!!
Pros:

The location was great for food outside of the hotel.

Cons:

We chose that hotel, instead of one of the ones across the street because it had a pool. I was traveling with a 16-year-old, 15-year-old, and a 5-year-old (her birthday is today) The pool was closed. The elevator was broken. I have a bad hip, so the stairs were terrible. The bathroom door would not securely close and the tub slow drained during showers. The breakfast I paid extra for was microwave food and it took 40 minutes for us to get the food. The pictures and description on the booking.com website suggest a continental breakfast. NOT THE CASE! We only had a choice of eggs, potatoes, toast, and Sausage OR Bacon. There were only 4 other guests down there. Very unpleasant experience. I was also denied any kind of discount, credit, or even a free stay at a later date for all of these inconveniences. My 20 daughter was swearing in to the Army, so the pool was our last time to hang out. We checked in at 230pm and had nothing to do for the rest of the day. Disappointed is an understatement.

2026-03-31 • via Nuitee
T
Tyler • solo_traveller • us
1
2026-03-27 • via Nuitee
C
Christine Groscost • family_with_children • us
10
2026-03-26 • via Nuitee
Z
zacs405 • Friends getaway
2
Manager poop
Pros:

Manager is mean (and fat)
Can’t cuss or kicked out

2026-03-21 • via Tripadvisor
J
Jason • family_with_children • us
10
2026-03-21 • via Nuitee
T
Tere • family_with_children • us
3
Pros:

Staff was very exceptional

Cons:

I'm disappointed this time. Elevators not working (nothing to be done about this) and stairwell I had to use was extremely dirty. TV was not working, telephone not working, night curtains were broken, and the heater sounded like a diesel truck running all night long. I have stayed here many times in the past and I was extremely disappointed. I hope this is not the direction they are moving to. Sorry to say and see the way it was.

2026-03-20 • via Nuitee
3
344frede • Couples • Warren, Ohio
2
Rude desk employee...walk away
Pros:

We were going to use their parking service on March 19, 2026. My wife had called few times with some questions. Keep in mind we've used that service before and we're aware of the process. My wife verified we where on the list for an 8 o'clock shuttle to the airport. We got there at 7:20 and went in to verify we were there. The lady asked for a confirmation #. We were never given one over the phone. She proceeds to tell us we can't park there for free. We know that...but then she says as of January 1st we have to pay over Way. You can't pay at the desk. You would think someone would have told us that over the phone 1 of the 3 times my wife called. She told us we can't park for free 3 times. Very rude employee. I expected that when I saw how she treated the customer in front of us. Never again...

2026-03-19 • via Tripadvisor
S
Stephanie • solo_traveller • us
10
Pros:

Property was nice, but your staff is what truly makes your hotel shine. I arrived very late after a canceled flight, and your team went above and beyond—picking me up that night and getting me back to the airport the next morning.

Your driver was incredibly kind and didn’t hesitate to help an older couple carry their heavy bags up the stairs while the elevator was under maintenance. That kind of care is rare these days.

And Jenny at the front desk absolutely deserves a raise! She was kind, funny, and welcoming—even while working the overnight shift. You just don’t come across people like that very often anymore.

Overall, such a great experience. I would definitely come back.

Cons:

Beds were great and rooms were clean.

2026-03-17 • via Nuitee
K
K3112QXashleym • Friends getaway
2
Dirtiest hotel I’ve ever see
Pros:

DIRTY DIRTY DIRTY! Stains on the curtains, stains on the sheets, dirty bathroom and dirty room! I will NEVER stay here again. The elevator was broken when we visited. I tried to get some money back because the room was so awful and the elevator was broken and was told I was given the option to cancel for a full refund when I checked in. I was NEVER told I could get a refund. The hotel manager I spoke with was rude. If it wasn’t for the fact that everywhere else was booked up, I would have stayed somewhere else!

2026-03-16 • via Tripadvisor
B
Booth • family_with_children • us
10
2026-03-06 • via Nuitee
N
Nicole • couple • us
4
The facility was very rundown and very understaffed
Pros:

The location was close to the airport so easy to park and get a shuttle.

Cons:

The facility itself is very rundown. The staff was great, but they are very understaffed. We purchased a park and ride and decided to stay in the hotel on our return. At the airport, we waited for over an hour for the shuttle. The hotel was not prepared for the amount of arrivals coming in. When we got to the hotel, our room was very hot and the radiator was broken. At 2 AM a facility person had to come in and put in a brand new radiator.

The workers were really nice and understanding with our frustrations. But but it is clear that management does not value staffing properly or keeping up the property.

2026-02-23 • via Nuitee
D
DrParticle • Business • Liverpool, Salina, Finger Lakes, New York
4
Good location, poor everything else.. find another place to stay
Pros:

The convenient location is the only redeeming feature. Everything else needs a complete overhaul - property, rooms, service, staff, and most of all management.. I used to stay here 20+ years ago. Seems nothing has been updated since. The staff with a couple of exception seem to stopped trying. It was so bad, the night manager is not given a key to access supplies! Wow. If you don't trust him why have him.

2026-02-21 • via Tripadvisor
M
Michele • couple • us
5
Cons:

Room had torn chairs. Restaurant on site very poor service and food was horrible.

2026-02-13 • via Nuitee
W
W • family_with_children • us
4
Pros:

Staff were nice

Cons:

The room was an oven & uncomfortable when we entered. Took a while to regulate the temperature. We accidentally checked out 10 minutes after breakfast ended, and it was included. 😒

2026-02-10 • via Nuitee
H
H3430XAreneec • Couples
2
Horrible unreliable shuttle service!
Pros:

The worst shuttle service ever! We followed their instructions and called after we hit our luggage and were were told 25 minute wait in -25 degree temperatures. They did not arrive after 25 minutes and we called again. They told us another 20 minutes. We got an Uber back to our vehicle. We weren’t the only ones either. We were all stranded waiting! Go somewhere else!!

2026-01-28 • via Tripadvisor
H
Hartzell • extended_group • us
4
I wouldn’t stay again. It’s not worth the cost.
Pros:

I liked the distance to everything.

Cons:

The shower didn’t drain properly. Multiple doors down the hallway had no locks on them or door knobs. Very creepy. The shower had hairs in it and a spider. The floor had crumbs and miscellaneous dirt on it. The one pillow had an orange stain under the pillow case. Multiple appliances were missing wood from it, the doors to the room were missing wood.

2026-01-28 • via Nuitee
B
Brittany • extended_group • us
5
2026-01-20 • via Nuitee
V
vichrin • family_with_children • us
1
Cons:

The staffs unprofessional no manager who can contact. We were put in a room that not even clean, the bed not made, the bathroom not clean as well. I got to leave as soon as I saw the room. Until now I have not received my refund back yet. There was no customer service at all. I got to know that that hotel was under new management that is why there no manager that we can talk to. Im waiting and keep calling back but I keep get run a round just to talk to manager to get my refund back.

2026-01-19 • via Nuitee
S
Scott • couple • us
6
Cons:

Not a single elevator worked the day of check out. We were in the 4th floor and had to use the stairs

2026-01-19 • via Nuitee
C
Cherisa • couple • us
1
Cons:

The staff

2026-01-19 • via Nuitee