Hyatt Regency Cleveland at The Arcade

Hotels
•
Hyatt Regency
8.3 (1249 reviews)
420 Superior Avenue East , Cleveland , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful historic building
Great location
Friendly staff
Cons:
Parking was expensive
Some amenities were not fully available

Categories

Cleanliness
8.38
The hotel was nice and clean, ensuring a pleasant stay.
Service
8.55
Staff were very nice and went above and beyond to provide personalized service.
Location
8.89
The location is ideal for exploring nearby attractions and holiday displays.
Room Quality
8.34
Beautiful room with great views of the arcade and Christmas lights.
Amenities
8.17
WiFi was reliable and breakfast included kid-friendly options.
Value for Money
7.83
A bit pricey, but the experience is worth it during the holidays.
Food and Beverage
8.08
Breakfast had good options, but some meals were average.
Overall Experience
8.15
A memorable experience that showcases the charm of the historic property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:21

Property Description

Luxurious Amenities
The Hyatt Regency Cleveland at The Arcade offers a spa, salon, fitness center, and lounge for guests to indulge in relaxation and leisure during their stay.

Elegant Accommodations
Each room at the hotel features wood paneling, vaulted ceilings, and modern amenities such as a satellite TV, air conditioning, and a private bathroom with complimentary toiletries, ensuring a comfortable and stylish experience for guests.

Prime Location
Located steps away from shopping, dining, and popular attractions like First Energy Stadium and the Rock and Roll Hall of Fame, the hotel provides convenience and excitement for visitors exploring Cleveland.

Book now to experience luxury, comfort, and convenience at Hyatt Regency Cleveland at The Arcade.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1249 reviews
Cleanliness: 8.38
Service: 8.55
Location: 8.89
Room Quality: 8.34
Amenities: 8.17
Value for Money: 7.83
Food and Beverage: 8.08
Overall Experience: 8.15
N
Nicholas • solo_traveller • us
10
2026-04-02 • via Nuitee
D
Dayna • family_with_children • us
10
Had a great time, the hotel was comfortable and inviting. Great location with the historical background. Great time!
Pros:

Beautiful and very clean!!

Cons:

The staff was so nice and informative.

2026-04-02 • via Nuitee
L
lamont wright • family_with_children • us
7
2026-04-01 • via Nuitee
T
Terrence • solo_traveller • us
10
Pros:

Staff, facilities, and ambiance

2026-03-28 • via Nuitee
S
sherrim767 • NONE
10
Awesome hotel and staff is amazing!!
Pros:

The staff at this hotel is amazing!! Everyone so pleasant!! The hotel is a beautiful spot!! Rooms in tge arcade were spacious!! Restaurant was reasonably priced and the staff provided excellent service!!

2026-03-19 • via Tripadvisor
4
401JoeS • NONE • Miami Beach, Florida
10
Stay at the Regency Cleveland for St Patricks
Pros:

Really enjoyed my Holiday stay at the Hyatt Regency Cleveland at The Arcade for St Pats. The front desk was fantastic, very kind, helpful, and made check-in easy. The room was great, and the hotel’s historic setting is just amazing. The Arcade is such an awe inspiring building with so much character and beauty. It made the whole stay feel unique compared to a standard hotel. Would absolutely recommend it and look forward to staying again.

2026-03-19 • via Tripadvisor
5
572darlenet • Family • New York City, New York
2
Very unimpressed
Pros:

Arrived at room $2200 for 3 nights. No toilet paper . Had to call- they brought one roll for 3 guests and 3 days.
Only 2 towels- had to call.
Out all day to return to a uncleaned room, had to call again for towels.
Bathroom absolutely disgusting.
Coffee shop downstairs was great.

2026-03-19 • via Tripadvisor
S
sjj2017 • NONE
10
Great Character in Cleveland
Pros:

My wife and I found the hotel to be in a great location and with great character. The hotel was clean with the amenities we needed. The room was large and comfortable. Would definitely stay again

2026-03-19 • via Tripadvisor
F
Fearless617709 • NONE
10
Beautiful hotel with excellent service that is willing to go the extra mile
Pros:

The hotel is located conveniently downtown within walking distance of a great number of restaurants and bars. It is architecturally beautiful and there is plenty of space for quiet reflection while enjoying the ambiance. The onsite restaurant provided excellent service and their menu was diverse and reflected the local area. The food was delicious as well. The hospitality stood out with complimentary delivery of a water and snack to my room along with a handwritten note from the Food and Beverage Supervisor. . I am a heavy traveler for work and stay at close to 100 hotels a year. Unfortunately it is often the case that their is rarely any hospitality left in the industry and little touches such as these go a long way towards making a stay both more enjoyable and memorable.

2026-03-16 • via Tripadvisor
M
Michael • couple • us
10
2026-03-16 • via Nuitee
M
Michelle • couple • us
10
My hubby brought me to celebrate my 50th birthday and it was amazing!
Pros:

The architecture of the property and the history! Very cool place!

2026-03-16 • via Nuitee
K
Kathryn • couple • us
4
It was fine. Not good like I hoped a what I would think an amazing place would be
Pros:

It was pretty and good city life location

Cons:

Our room was dirty, loud

2026-03-16 • via Nuitee
P
Pamela • couple • us
10
I enjoyed my stay!!!
Pros:

Very clean!!!

Cons:

N/a

2026-03-14 • via Nuitee
B
Brittany • couple • us
10
2026-03-09 • via Nuitee
L
liren • family_with_children • ca
10
2026-03-09 • via Nuitee
P
Perry • couple • us
1
Thee worst hotel in my life that's is why I go with the marriott brand
Pros:

I paid 300 dollars to stay at this hotel I went to the caves game I got back to the hotel after late night bowling and game and the hotel was full of homeless people it felt unsafe no security to be seen not a great experience for the price might as well been a motel 6

Cons:

Security to keep the homeless out of the lobby it gave a unsafe feeling that made me know that I will never stay at this hotel again in my life

2026-03-09 • via Nuitee
D
darshanp982 • NONE
10
One of the best hotel stays I’ve had.
Pros:

Exemplary customer service experience, would highly recommend! They cater to every request with timeliness and detail-orientation.

2026-03-05 • via Tripadvisor
M
Madisonmystics • NONE
8
Room not as advertised.
Pros:

The hotel is BEAUTIFUL. The room was advertised as a King with an arcade view. The bed was only a queen. The desk person told me it was listed as a king. They had no other rooms available. Would have been a perfect score if the room was what I paid for as advertised.

2026-03-05 • via Tripadvisor
W
Wellman • family_with_children • us
9
2026-03-05 • via Nuitee
D
Danell • extended_group • us
10
2026-03-04 • via Nuitee