Hyatt Regency Cleveland at The Arcade

Hotels
•
Hyatt Regency
8.3 (1321 reviews)
420 Superior Avenue East , Cleveland , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful historic building
Great location
Friendly staff
Cons:
Parking was expensive
Some amenities were not fully available

Categories

Cleanliness
8.38
The hotel was nice and clean, ensuring a pleasant stay.
Service
8.55
Staff were very nice and went above and beyond to provide personalized service.
Location
8.89
The location is ideal for exploring nearby attractions and holiday displays.
Room Quality
8.34
Beautiful room with great views of the arcade and Christmas lights.
Amenities
8.17
WiFi was reliable and breakfast included kid-friendly options.
Value for Money
7.83
A bit pricey, but the experience is worth it during the holidays.
Food and Beverage
8.08
Breakfast had good options, but some meals were average.
Overall Experience
8.15
A memorable experience that showcases the charm of the historic property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:21

Property Description

Luxurious Amenities
The Hyatt Regency Cleveland at The Arcade offers a spa, salon, fitness center, and lounge for guests to indulge in relaxation and leisure during their stay.

Elegant Accommodations
Each room at the hotel features wood paneling, vaulted ceilings, and modern amenities such as a satellite TV, air conditioning, and a private bathroom with complimentary toiletries, ensuring a comfortable and stylish experience for guests.

Prime Location
Located steps away from shopping, dining, and popular attractions like First Energy Stadium and the Rock and Roll Hall of Fame, the hotel provides convenience and excitement for visitors exploring Cleveland.

Book now to experience luxury, comfort, and convenience at Hyatt Regency Cleveland at The Arcade.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1321 reviews
Cleanliness: 8.38
Service: 8.55
Location: 8.89
Room Quality: 8.34
Amenities: 8.17
Value for Money: 7.83
Food and Beverage: 8.08
Overall Experience: 8.15
J
Jasper • couple • us
7
2026-05-23 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-05-21 • via Nuitee
L
ljkIlr0y • NONE • Cleveland, Ohio
8
A little bit of this, and a little bit of that
Pros:

You can't say *perfect*. Literally, nothing is. So let's say that I experienced enough of the good with the bad and came out at the other side with a feeling of contentment from having stayed at the Cleveland Hyatt Regency, during the May 16 - 17 weekend. Particular negatives or criticisms aren't worth mentioning or dwelling on. I was not so *terribly inconvenienced* by any such occurrences. I will always love the overall setting of the facility and it is a marvel to know what it has become, from what it was originally purposed to be.

2026-05-19 • via Tripadvisor
T
Tracey • extended_group • us
10
Like to visit again
Pros:

It was a very nice place and was close to a lot of downtown places

Cons:

The beds are very small for 2 grown people but we made it work

2026-05-19 • via Nuitee
S
Spencer • couple • us
10
Pros:

Great location, comfortable rooms, convenient parking 60 for valet an friendly staff.

Cons:

Only feedback would be including breakfast and smart tvs or a simple thing like chromecast for streaming surfaces.

2026-05-19 • via Nuitee
C
Carolyn • couple • us
7
Great location, eventually comfortable, incidentals are very expensive
Pros:

The staff was great, nice and responsive. After a bad room for the first night, the second room we were finally put in was very pleasant with comfortable beds and a good view. The building itself is historic and stunning. The arcade is beautiful. Great location to walk to the Guardians stadium, Rocket Arena and R&R Hall of Fame. Valet convenient albeit expensive

Cons:

We were initially put in a king room that on other floors is an electrical closet. Really small and dark, terrible view of an AC unit, weird furniture way too big for the space, We asked to be moved, and they were very nice about it. We were given a very nice room afterwards. Valet was good but $57 a night is crazy. Breakfast at the restaurant was very good. My suggestion - if a patron is ordering a nice breakfast, don't charge $5 for coffee - it should be included! Towels were thin and scratchy - not what I would expect in a hotel this expensive.

2026-05-18 • via Nuitee
H
Holder • solo_traveller • us
5
Great location downtown.
Pros:

Location was amazing. So close to all the professional athletic events and lots of restaurants to chose from within walking distance.

Cons:

Parking was expensive
Water pressure in the shower was terrible
Staff was not thrilled with allowing us to use a luggage cart
When we arrived we were told the marathon was occurring the next morning. As a result we could not request our car and when we did there might be a wait up
To 45 minutes. So I asked for a later checkout and was told it was not possible.

2026-05-17 • via Nuitee
M
Michael • family_with_children • us
10
2026-05-17 • via Nuitee
R
Ric • extended_group • us
10
Pros:

Location was perfect and could walk to the stadium. Place was clean.

2026-05-15 • via Nuitee
W
Weingart • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-05-12 • via Nuitee
S
stevenQ5795AX • NONE
10
Iconic stay at an iconic hotel
Pros:

The hotel was gorgeous. The staff were accommodating and friendly. Prior to my stay I had communication with Director of Operations Tim and he was very helpful.

2026-05-11 • via Tripadvisor
L
lsortmann74 • NONE
10
Professional caring staff
Pros:

The hotel is beautiful and well maintained. The location is amazing. The staff (management, Tim & Josh) were simply wonderful). I had an extremely bad experience while in Cleveland, but I must say the two of them went above and beyond to try to make everything better. Their professionalism and the kindness of the entire staff proved their dedication and concern for the guests at the hotel. I thank them, and if I ever decide to return to Cleveland, I will definitely stay at the Hyatt Regency again.

2026-05-10 • via Tripadvisor
L
Larry • couple • us
10
2026-05-05 • via Nuitee
8
815lesliek • NONE • Georgia
10
An enjoyable experience
Pros:

The hotel is in a great location and walkable to many locations in downtown Cleveland. The price was great for the location, and the room was clean, quiet, and comfortable. The room was always clean and well maintained as well as stocked by housekeeping.

2026-05-04 • via Tripadvisor
B
Brittany • family_with_children • us
10
Breathtaking, historic, makes you feel fancy without spending thousands.
Pros:

Absolutely BEAUTIFUL property! The hotel staff was exceptional. I encountered one “problem” where my bed sheets were dirty, I went to the front desk and just asked for a new set and offered to put them on myself. They sent housekeeping up to replace and they even credited my account for breakfast to makeup for it! Completely unexpected and very much appreciated.

Cons:

Honestly, zero complaints.

2026-05-03 • via Nuitee
S
Sportsanchor • Business
10
Really cool historic hotel in a perfect Cleveland spot
Pros:

Very cool spot. Neat hotel in a great location. Walkable to all sports. Great staff and housekeeping. Banquet captain hooked me up with some outstanding salmon when I told him I loved fish. Just overall cool experience.

2026-05-02 • via Tripadvisor
J
John • couple • us
7
2026-05-02 • via Nuitee
S
shannonwL5785ER • NONE
10
Great location!
Pros:

Great stay! The room was clean and the staff were very helpful. The location is great for downtown activities as everything is walkable.

2026-04-30 • via Tripadvisor
T
Tourist00962466560 • NONE
10
Hyatt at the Arcade was great!
Pros:

The Arcade was beautiful! We ate at the 1890 restaurant, the food & drinks were delicious. The location was within walking distance to House of Blues, comedy clubs, craft breweries, a casino. It was centrally located to places that took a car rides to.
We also ate at the pizza place at the opposite end of the arcade. We had a pierogi pizza that was way better than I thought it might be.

2026-04-30 • via Tripadvisor
J
Jacie • couple • us
10
2026-04-29 • via Nuitee