Hyatt Regency Cleveland at The Arcade

Hotels
•
Hyatt Regency
8.3 (1387 reviews)
420 Superior Avenue East , Cleveland , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
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Review Highlights

Pros:
Beautiful historic building
Great location
Friendly staff
Cons:
Parking was expensive
Some amenities were not fully available

Categories

Cleanliness
8.38
The hotel was nice and clean, ensuring a pleasant stay.
Service
8.55
Staff were very nice and went above and beyond to provide personalized service.
Location
8.89
The location is ideal for exploring nearby attractions and holiday displays.
Room Quality
8.34
Beautiful room with great views of the arcade and Christmas lights.
Amenities
8.17
WiFi was reliable and breakfast included kid-friendly options.
Value for Money
7.83
A bit pricey, but the experience is worth it during the holidays.
Food and Beverage
8.08
Breakfast had good options, but some meals were average.
Overall Experience
8.15
A memorable experience that showcases the charm of the historic property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:21

Property Description

Luxurious Amenities
The Hyatt Regency Cleveland at The Arcade offers a spa, salon, fitness center, and lounge for guests to indulge in relaxation and leisure during their stay.

Elegant Accommodations
Each room at the hotel features wood paneling, vaulted ceilings, and modern amenities such as a satellite TV, air conditioning, and a private bathroom with complimentary toiletries, ensuring a comfortable and stylish experience for guests.

Prime Location
Located steps away from shopping, dining, and popular attractions like First Energy Stadium and the Rock and Roll Hall of Fame, the hotel provides convenience and excitement for visitors exploring Cleveland.

Book now to experience luxury, comfort, and convenience at Hyatt Regency Cleveland at The Arcade.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 1387 reviews
Cleanliness: 8.38
Service: 8.55
Location: 8.89
Room Quality: 8.34
Amenities: 8.17
Value for Money: 7.83
Food and Beverage: 8.08
Overall Experience: 8.15
B
Boyer • couple • us
10
I would do it all over again
Pros:

We didn't get breakfast at the Hyatt during our stay. We came for my birthday and a boat ride in Cleveland and the staff made sure we had a great room with a view

Cons:

I have no complaints

2026-07-18 • via Nuitee
M
Maxime • solo_traveller • fr
9
Pros:

Un lieu magnifique, idéalement placé et un personnel très accueillant

2026-07-17 • via Nuitee
H
Heidi • couple • us
10
Our stay was very relaxing
Pros:

The breakfast was very good. The arcade is a very unique building and very cool to see. We loved it.

2026-07-17 • via Nuitee
S
Sherpa256657 • NONE
8
Arcade stay
Pros:

Overall, I had a very good stay. The hotel was very clean, and the room was well maintained throughout my visit. The front desk staff were friendly, welcoming, and helpful from check-in to check-out, making the entire experience smooth and enjoyable. The property was quiet, comfortable, and exactly what I was looking for. I would definitely consider staying here again and would recommend it to others looking for a clean, well-managed place with excellent customer service.

2026-07-15 • via Tripadvisor
C
CynthiaH1387 • NONE • Toledo, Ohio
10
Madison and Kevin's wedding
Pros:

We had a lovely weekend in Cleveland at The Hyatt Regency Arcade for Madison and Kevin's wedding! It was awesome to see friends and family come together for this special occasion. The Hyatt did not disappoint! We had the rehearsal at Pizza 216 and it was the perfect setting for after the rehearsal, as friends and family started arriving.

2026-07-14 • via Tripadvisor
B
BNIII • NONE • Sylvania, Ohio
4
Not Hyatt quality.
Pros:

The building and lobby are beautiful. The rooms needed updating years ago. Smoky, stained carpets, couches. No coffee maker. Not like Hyatt's I've stayed in elsewhere.

2026-07-13 • via Tripadvisor
W
Waleed • family_with_children • us
6
2026-07-13 • via Nuitee
Z
Zoey • solo_traveller • us
7
Very good mid tier hotel
Pros:

Very unique and historic, comfy beds

Cons:

Very highly priced for what it was (no coffee keurig in room, turndown service was just a made bed, did not accommodate king bed and gave us 2 doubles) and we paid $400+ per night. I think the hotel had a wedding that increased prices….

2026-07-13 • via Nuitee
E
ericalI5009UE • NONE
10
Great location
Pros:

Beautiful, historic place. Excellent location. Easy to walk to bars and restaurants. Big, clean room. Highly recommend.

2026-07-11 • via Tripadvisor
J
James • family_with_children • us
10
2026-07-11 • via Nuitee
S
Stan • couple • us
8
Pros:

Kelly was a rockstar trying to help with some issue

2026-07-09 • via Nuitee
I
Ikeyia • couple • us
7
Not worth the cost
Pros:

Location

Cons:

Was not cleaned sufficiently

2026-07-09 • via Nuitee
J
Joshua • solo_traveller • us
6
2026-07-08 • via Nuitee
H
Heather • solo_traveller • us
8
Beautiful building
Pros:

The building is absolutely beautiful and the only reason we chose this location to stay. Friendly staff and convenient location for exploring the city. Huge rooms with a sitting area and comfortable bed.

Cons:

The air doesn't go below 74, I sleep hot and this was very inconvenient. The room was not the cleanest and for the price I would expect better. A straw was on the floor when we walked in, a dirty wash cloth was on the bathroom counter and the table by the couch clearly was not clean. The blanket on the bed had a pretty good size section that appeared to be cut out of it as well. The body wash in the shower was empty,we had our own so it wasn't a huge deal. We dont recommend staying and won't stay again, just stop in and see the building, its the best part.

2026-07-08 • via Nuitee
C
Chris • couple • us
8
2026-07-07 • via Nuitee
P
pegs2014 • Business • Pittsburgh, Pennsylvania
10
great place to stay when you’re visiting Cleveland
Pros:

We stayed at the Hyatt Regency arcade for three nights while we were bicycle touring in the area. The staff was exceedingly accommodating and took good care of us. We felt very welcome and really enjoyed the ambience, the food and the atmosphere. Highly recommended. We also took advantageof the rock ‘n’ roll Hall of Fame package, which was definitely worthwhile.

2026-07-06 • via Tripadvisor
D
Daumier • family_with_children • us
10
Amazing Historic Place !
Pros:

Love the history
Very quiet at night
Great staff
Clean and safe
I give it a 2 thumbs up 👍

Cons:

Nothing .

2026-07-04 • via Nuitee
D
David • couple • us
7
A nice location with rooms that just need a little attention.
Pros:

Location was nice. Room was large and clean.

Cons:

The tub had a funny shape and the floor had strange spots and divots under the carpet. Water pressure was low.

2026-07-04 • via Nuitee
Q
Q9541UPalanl • NONE
10
Beautiful Historic Hotel with Standout Staff
Pros:

The historic Arcade building is beautiful, unique, and well-maintained.
From the moment I arrived, Eunise was incredibly welcoming, respectful, highly informative, and helpful. Great service!
The room was clean and comfortable, though the carpet is starting to look a bit worn and might need to be replaced soon.

2026-07-02 • via Tripadvisor
D
Darcy • couple • us
10
2026-07-02 • via Nuitee