Hyatt Regency Cleveland at The Arcade

Love the history
Very quiet at night
Great staff
Clean and safe
I give it a 2 thumbs up 👍

Location was nice. Room was large and clean.

Location was amazing. Love the historic feel while updated amenities.

Location and uniqueness of building.

Расположение, просторный холл в номерах.

Needs change the carpets

The Hyatt Regency at the Arcade is a beautiful hotel in a perfect central location. Would definitely recommend and come back.

My stay here was lovely ! It was my best friend's birthday and you guys made our stay so amazing and offered her specialties for her birthday , which was very sweet. We hope to be staying again soon.

The building itself is interesting historically and architecturally.

The property was beautiful and the location is convenient

A must stay hotel because of its presence in the Archade.

Beautiful hotel! I had a room on the 8th floor with a view of the lake. Friendly and helpful staff. Loved my stay. I appreciated the beauty of the lobby every time I walked in.

My hotel room smelled terrible. At first, I thought someone had smoked in the room, but I think it just smelled like really old, dirty carpet. It was a foul, musty smell. The air vent was full of dust and debris too. My room was around the corner from the elevators and there was a pill or tic tack on the floor that remained there all week. It was obvious no one ever vacuums the floors. That explains the smell of the room too. My roommate and I also found many housekeeping habits strange. One day, one bed was made up and the other was left unmade/messy. They took some of the towels and left others at random. They also took our bath mat towel and never replaced it. The trash was not taken out of the trash cans in the room, and we had only one small roll of toilet paper and were running out for the last 2 days we were there. They didn't replace it or leave us a spare. The last day, we left the nearly empty roll on the counter to show them how little we had left. Thankfully, they gave us a new roll. I just was not impressed at all. I have stayed at the Marriott and the Westin right there in that area in the past and I will be returning to those in the future. Comparatively, the rooms and the service were much better elsewhere.

The hotel design is nice but staying when they have weddings everyday of your stay was not a good experience because they block off every convenient way to get to your room. Like people guarding pathways to your access and making you take long routes. Also parking is expensive. Although I used points to book my room, my parking bill was still almost $200 for 3 nights. Not including tips to valet. It is located in a great location however.

Clean comfortable room, great views and atmosphere, friendly staff, great food and drinks. Pleasant surprise in room for my anniversary. Great location walkable to restaurants and attractions

Everything was fine, except: the bathtb had a concave and slippery bottom. I had to be very careful taking a shower. This is a definite fall risk in my opinion.