Hyatt Regency Cleveland at The Arcade

Hotels
•
Hyatt Regency
8.3 (1303 reviews)
420 Superior Avenue East , Cleveland , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful historic building
Great location
Friendly staff
Cons:
Parking was expensive
Some amenities were not fully available

Categories

Cleanliness
8.38
The hotel was nice and clean, ensuring a pleasant stay.
Service
8.55
Staff were very nice and went above and beyond to provide personalized service.
Location
8.89
The location is ideal for exploring nearby attractions and holiday displays.
Room Quality
8.34
Beautiful room with great views of the arcade and Christmas lights.
Amenities
8.17
WiFi was reliable and breakfast included kid-friendly options.
Value for Money
7.83
A bit pricey, but the experience is worth it during the holidays.
Food and Beverage
8.08
Breakfast had good options, but some meals were average.
Overall Experience
8.15
A memorable experience that showcases the charm of the historic property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:21

Property Description

Luxurious Amenities
The Hyatt Regency Cleveland at The Arcade offers a spa, salon, fitness center, and lounge for guests to indulge in relaxation and leisure during their stay.

Elegant Accommodations
Each room at the hotel features wood paneling, vaulted ceilings, and modern amenities such as a satellite TV, air conditioning, and a private bathroom with complimentary toiletries, ensuring a comfortable and stylish experience for guests.

Prime Location
Located steps away from shopping, dining, and popular attractions like First Energy Stadium and the Rock and Roll Hall of Fame, the hotel provides convenience and excitement for visitors exploring Cleveland.

Book now to experience luxury, comfort, and convenience at Hyatt Regency Cleveland at The Arcade.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1303 reviews
Cleanliness: 8.38
Service: 8.55
Location: 8.89
Room Quality: 8.34
Amenities: 8.17
Value for Money: 7.83
Food and Beverage: 8.08
Overall Experience: 8.15
J
John • couple • us
7
2026-05-02 • via Nuitee
J
Jacie • couple • us
10
2026-04-29 • via Nuitee
Y
Yejideh • couple • us
10
2026-04-28 • via Nuitee
L
lehcars2026 • Business
10
Worth the experience!
Pros:

This is a beautiful, historically significant building. The rooms were spacious and well-appointed. The staff was exceptional. This would be a stunning wedding venue.

2026-04-22 • via Tripadvisor
C
C4394NDheathere • NONE
4
Big disappointment
Pros:

The lobby is beautiful and looking at the pictures online this hotel looks amazing, but other than the look of the lobby I was very disappointed. I was under the impression that there would be shops or something other than a restaurant and a spa in the lobby area, but all there was nothing. The room was basic, but not very clean and the outlet to charge my phone by the bed didn't work. It was so loud at night, loud music / bass, it made it difficult to fall asleep. I'm not sure if it's from the restaurants on the street below or if there was a banquet hall with music blaring on the floor below me. I was SO loud my white noise machine on high wouldn't cover the sound. This was exremely overpriced. On a good note, the bed is comfortable. It is walking distant to restaurants and sports arenas which was nice.

2026-04-20 • via Tripadvisor
R
Ryleigh • extended_group • us
10
2026-04-20 • via Nuitee
T
Taylor • family_with_children • us
4
2026-04-19 • via Nuitee
L
LIMom2016 • Friends getaway • Port Jefferson, Long Island, New York
6
not good
Pros:

room was big, beds comfortable but other than that not much good to say. service at this hotel was not great, no help with bags coming in then I asked at the front desk where I could get coffee in the mornings and was directed to a few places outside the hotel, it wasnt until we were leaving for the airport that we saw a coffee place right in the hotel?? I haven't been to a hotel in the US in years that does not have complimentary coffee in the lobby. Also, the "food court" was closed down while we were there, most stores in the "arcade" too.

2026-04-16 • via Tripadvisor
J
John Allmond • couple • us
9
I would visit again for sure.
Pros:

The room was nice and clean

Cons:

The price and cleaning fee.

2026-04-14 • via Nuitee
H
H7173XCdonnab • NONE
10
Overall good hotel
Pros:

Lovely, clean and comfortable hotel at a convenient location. Staff were friendly and very attentive. My only complaint is that they charged me $75 for an early check in for a room that ready and empty.

2026-04-09 • via Tripadvisor
L
lazeTraveler • Couples • Sullivan, Indiana
4
Would not stay again....
Pros:

We decided to splurge and try it out, but sorry to say this is way overpriced. The location is great, but room cost, parking and food and drinks ran almost $500. for one night. The hotel/Arcade is admittedly very beautiful but the rooms are dark and very bland. Bed was not that comfortable and pillows need to be replaced...very lumpy. I wanted to love it but that didn't happen.

2026-04-09 • via Tripadvisor
• couple • us
8
2026-04-09 • via Nuitee
S
Stephanie • couple • us
8
2026-04-08 • via Nuitee
J
Junyi • solo_traveller • us
8
2026-04-07 • via Nuitee
R
ryancM4913JD • NONE
10
Great experience at a very cool hotel.
Pros:

Great experience and very cool hotel. It was very quiet and the room was very spacious. My girls loved getting pictures in the arcade. The room was clean and the check in staff was warm and welcoming. The location was great and located next to some great restaurants. When we come to Cleveland, this is where we will stay.

2026-04-06 • via Tripadvisor
D
Donta • solo_traveller • us
10
Good
Pros:

Everyone was polite

Cons:

I think when you book a room there you should get 50% off on valley

2026-04-06 • via Nuitee
J
Jacqueline • extended_group • ca
8
2026-04-06 • via Nuitee
R
Robert • couple • us
10
Perfect
Pros:

Location was incredible both in downtown and in The Arcade. Very clean and luxurious

Cons:

N/a

2026-04-06 • via Nuitee
L
LexieJPR • extended_group • us
9
2026-04-06 • via Nuitee
R
Ricardo • extended_group • ca
10
2026-04-06 • via Nuitee