Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Cons:
Some minor maintenance issues

Categories

Cleanliness
9.34
The hotel is reported to be clean and well-maintained.
Service
9.81
Staff is frequently mentioned as friendly and accommodating.
Location
9.35
The location in the old city is praised for convenience.
Room Quality
8.3
Rooms are comfortable but some minor issues were noted.
Amenities
8.83
Amenities like snacks and breakfast were positively received.
Value for Money
9.29
Guests generally felt they received good value for their stay.
Food and Beverage
9.34
Breakfast selection is widely praised for being generous.
Overall Experience
9.31
Overall positive sentiments from various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 13:35

Property Description

Luxurious Accommodations
Hotel Ilaria offers elegant and spacious rooms equipped with modern comforts, providing a tranquil atmosphere for a relaxing stay after exploring historic Lucca.

Convenient Location
Situated within the walls of historic Lucca, guests can easily access the city's main attractions and means of transport, making it the perfect base for sightseeing and exploring the charming Renaissance streets.

Relaxation and Hospitality
Unwind on the terrace with complimentary snacks and drinks, or indulge in the hot tub while admiring the view of the lush gardens. Hotel Ilaria ensures a high-quality service with unique amenities to enhance your stay.

Book your stay at Hotel Ilaria now to experience a blend of luxury, history, and modern convenience in the heart of Lucca.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: PSA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.2
Based on 2309 reviews
Cleanliness: 9.34
Service: 9.81
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 9.29
Food and Beverage: 9.34
Overall Experience: 9.31
R
Raffaele • couple • it
10
2026-05-09 • via Nuitee
K
Karen • couple • au
10
2026-05-07 • via Nuitee
M
Martina • couple • de
8
Schönes Stadthotel in perfekter Lage
Pros:

Die Lage des Hotels an der Porta Elisa/Stadtmauer ist perfekt, zu Fuß ist man ruckzuck überall im alten Zentrum. Die Zimmer sind recht klein, aber zweckmäßig, mit 2 großen Koffern würde es eng, das Frühstück ist reichhaltig, der Frühstücksraum eher ungemütlich aber man kann bei schönem Wetter raus auf die Terrasse, die Lage ist extrem ruhig, hintenraus ist ein großes Gartengrundstück und man hört außer Vogelgezwitscher nichts. Parkmöglichkeiten gibt es direkt am Haus, inkl 2 Fahrer, die die Autos hin- und herparkieren....., das Personal ist sehr hilfsbereit und freundlich

Cons:

da man die Zimmer nicht einfach vergrößern kann, würde ich sagen - alles in Ordnung -

2026-05-07 • via Nuitee
C
Cheryl • solo_traveller • us
10
2026-05-06 • via Nuitee
R
Robert • solo_traveller • us
9
2026-05-06 • via Nuitee
G
Gabriela • solo_traveller • br
10
Superou as expectativas
Pros:

Adoramos absolutamente tudo! Quarto amplo, pé direito alto, banheiro grande. Café da manhã excelente, com muita variedade. Final da tarde o hotel oferece um happy hour com algumas guloseimas. Hotel super bem localizado!

Cons:

Nada a reclamar. Tudo excelente!

2026-05-06 • via Nuitee
P
philcZ3470MN • Couples • Portsmouth, Hampshire, England
10
Charming Hotel and excellent service.
Pros:

Our second time visiting after three years.
Rooms have been refurbished to a good standard.
Staff as previously, exceptional. Great service from arrival to departure.
A mixed bag of other guests, which always results in some interesting conversations during the afternoons, when the daily complementary drinks & nibbles are available.
This hotel is very well placed to explore the beautiful city of Lucca.

2026-05-05 • via Tripadvisor
P
Pierre • couple • fr
9
Très calme et bien placé pour séjourner à Lucca
Pros:

À deux pas du centre et du Duomo
Super buffet pour le petit-déjeuner
Super accueil.

2026-05-05 • via Nuitee
O
Oana • solo_traveller • ro
9
Recomand
Pros:

Pozitionarea hotelului
Mic dejun foarte bun
Personalul foarte amabil
Curățenie

Cons:

-

2026-05-02 • via Nuitee
M
Mert • family_with_children • tr
10
Guzel bir lucca oteli
Pros:

Kahvaltisi , konumu , temizligi , yardimseverligi cok iyi.

Cons:

Begenmedigim bir sey yok. Fiyat denge mukemmel.

2026-05-01 • via Nuitee
M
Markland and Maria • couple • pt
8
Room was very small, no room for a chair or coffee table, but it was comfortable. This was our second stay. We will shop
Pros:

Location

Cons:

Soundproofing in the tower rooms is very poor, one night we were woken by a neighbor’s alarm which went off for 30 minutes at 6am and the other 2 nights by a child screening next door through the night

2026-04-29 • via Nuitee
M
MAURIZIO • couple • it
10
Accogliente , super e ci ritorneremo.
Pros:

Tutto…. Pulizia, posizione, gentilezza , disponibilità

Cons:

Nulla

2026-04-29 • via Nuitee
S
Stephen • couple • gb
8
2026-04-27 • via Nuitee
V
Voyage30708075093 • Couples • United Kingdom
10
Great location with Prosecco!
Pros:

The staff on reception were very friendly and helpful throughout our week’s stay. They all speak excellent English but were very patient with my attempts to speak Italian. We bought tickets for a Puccini concert (a real treat) through reception which was cheaper than buying online. The staff at breakfast were also very friendly and made coffee to order. The selection at breakfast was very good.

We stayed in room 103, which given that it was close to the breakfast room and faced the street, was surprisingly quiet. The room was compact but had everything we needed for a week, for example, there were plenty of charging points. The mattress was a bit firm for us but the pillows were comfortable. The bathroom was spacious and well laid out although the shower could have been more powerful.

Having stayed in Lucca before, but at the other side, we preferred this location. It is quieter and lovely to walk around at night. There is a fountain very close to the hotel that has potable water and it tasted very nice. There is a Conad supermarket in Piazza Carmine about a 10 minute walk away, which is well stocked. There are lots of restaurants nearby.

We ate lots of delicious gelati in Lucca but our favourite was in Momo Gelati in Via dalla Fratta not far from the hotel.

Without doubt the highlight of this hotel is the Prosecco time which was free from 5pm to 7pm every day. It was really sociable, and a lovely end to a day sightseeing to relax and chat to other guests. Coffee and tea are available all day long and in the afternoon there are snacks, beer and soft drinks. We would happily stay in this hotel again.

2026-04-26 • via Tripadvisor
E
Eric • solo_traveller • ch
7
entspricht kaum einem 4 Sterne Hotel
Pros:

die Lage ist hervorragend, PP beim Haus, Rezeption sehr professionell und freundlich

Cons:

Zimmer haben keine Fliegengitter und mitsamt Vorhang nachts sehr hell von Straßenbeleuchtung. lärm vom Nachbarzimmer (isolation) Frūhstück ist sehr durchschnittlich.
das Personal im Frühstücksraum sehr passiv.

2026-04-26 • via Nuitee
D
Dr. Martin • couple • at
9
Toller Ausgangspunkt für alle Aktivitäten in Lucca
Pros:

Super gelegen, gutes Preisleistungsverhältnis

2026-04-25 • via Nuitee
K
Kiki • couple • de
10
2026-04-25 • via Nuitee
S
Stephen • couple • gb
8
2026-04-25 • via Nuitee
R
rosalync316 • Family
8
Lovely hotel in Lucca
Pros:

Pros Really nice hotel. Clean comfortable and nice terrace area with hot tub. Staff pleasant. Breakfast was pleasant and enough choice, some variations each day.
The snack bar was great! Well stocked with food and drink. The staff were happy for us to sit on the terrace with snacks and drink and we often got some take out from the surrounding delis and had a lovely evening
Would definitely stay again

Small cons. Some rooms a bit small. Coffee has to be ordered via the ladies in the breakfast room and they were quite busy so it was hard to get it, or a refill. Be much easier to let guests use the coffee machine themselves

2026-04-23 • via Tripadvisor
B
Bernard • couple • fr
8
Emplacement ideal pour visiter le centre historique
Pros:

La localisation et l'accessibilité de l'établissement en voiture.

Cons:

RAS

2026-04-22 • via Nuitee