Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Cons:
Some minor maintenance issues

Categories

Cleanliness
9.34
The hotel is reported to be clean and well-maintained.
Service
9.81
Staff is frequently mentioned as friendly and accommodating.
Location
9.35
The location in the old city is praised for convenience.
Room Quality
8.3
Rooms are comfortable but some minor issues were noted.
Amenities
8.83
Amenities like snacks and breakfast were positively received.
Value for Money
9.29
Guests generally felt they received good value for their stay.
Food and Beverage
9.34
Breakfast selection is widely praised for being generous.
Overall Experience
9.31
Overall positive sentiments from various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 13:35

Property Description

Luxurious Accommodations
Hotel Ilaria offers elegant and spacious rooms equipped with modern comforts, providing a tranquil atmosphere for a relaxing stay after exploring historic Lucca.

Convenient Location
Situated within the walls of historic Lucca, guests can easily access the city's main attractions and means of transport, making it the perfect base for sightseeing and exploring the charming Renaissance streets.

Relaxation and Hospitality
Unwind on the terrace with complimentary snacks and drinks, or indulge in the hot tub while admiring the view of the lush gardens. Hotel Ilaria ensures a high-quality service with unique amenities to enhance your stay.

Book your stay at Hotel Ilaria now to experience a blend of luxury, history, and modern convenience in the heart of Lucca.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: PSA

Location

Guest Reviews

9.2
Based on 2485 reviews
Cleanliness: 9.34
Service: 9.81
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 9.29
Food and Beverage: 9.34
Overall Experience: 9.31
D
Denis • family_with_children • ca
9
2026-10-17 • via Nuitee
D
David • family_with_children • gb
10
Fantastic annex
Pros:

The bedroom is lovely and the staff are very friendly. We stayed in the annex, it's fantastic.

2026-10-15 • via Nuitee
J
JORGE • extended_group • co
10
Great place to stay in Lucca
Pros:

Staff, location and the hotel was great

Cons:

Nothing

2026-10-15 • via Nuitee
S
Sgrulloni • couple • it
10
Da consigliare
Pros:

La posizione, le camere e la cordialità del personale. Il letto era comodissimo, una rarità

Cons:

La colazione secondo me potrebbe migliorare

2026-10-14 • via Nuitee
B
Bruno • couple • br
8
Pros:

Localização e cama

Cons:

Limpeza e um mal-cheiro no quarto

2026-10-14 • via Nuitee
S
Scalou • solo_traveller • be
10
Pros:

Rien à redire. Tout était parfait! Idéalement placé dans la vielle ville.
Avec parking et service valet..
Personnel très aimable, de bon conseil et multilingue.
Petit déjeuner et goûter copieux.
Chambre et salle de bain convenables et agréables.
Nous y retournerons!

2026-10-12 • via Nuitee
A
Anina • couple • ch
8
2026-10-11 • via Nuitee
E
Eddie • solo_traveller • us
10
Great place - great staff
Pros:

Complimentary bikes to cruise around city

Cons:

Nothing really

2026-10-11 • via Nuitee
J
Jan • couple • gb
10
Friendly and comfortable hotel in an excellent location
Pros:

Location, room vey smart, excellent staff

2026-10-11 • via Nuitee
D
Dana • family_with_children • gb
7
comfortable room, great location
Pros:

well equipped room, spacious bathroom

Cons:

annex accommodation is quite distanced from the main hotel building where the breakfast is provided, so not ideal if it rains
few hiccups with not working safe, needing replacement, cold shower in one of our rooms, both eventually sorted out
combined hair and body wash provided, no body lotion at all.

2026-10-08 • via Nuitee
E
Elizabeth Anne • couple • au
10
Great place to stay and so close to everything
Pros:

Fantastic location, great breakfasts, very helpful and obliging staff, all day tea and coffee available and Prosecco happy hour.

Cons:

Nothing

2026-10-08 • via Nuitee
C
Carlos Alberto • couple • ar
9
excelente
Pros:

la ubicacion dentro del casco historico, especial para recorrerlo caminando, la atencion de Alejandro siempre dispuesto a ayudar, el desayuno muy bueno

Cons:

nada

2026-10-07 • via Nuitee
E
Erica • couple • us
10
2026-09-19 • via Nuitee
J
Jonathan • family_with_children • gb
10
2026-09-16 • via Nuitee
G
Gary • couple • gb
8
Ideal place for a few days in Lucca, free bikes available, Prosecco at 5pm and cool comfortable room.
Pros:

Great location, happy hour 5-7, terrace from room, excellent breakfast.

Cons:

Pillow too firm

2026-09-15 • via Nuitee
A
annick • couple • fr
10
2026-09-15 • via Nuitee
A
Andrew • couple • gb
9
Perfect for an overnight stay in Lucca.
Pros:

Lovely staff members, especially Claudia and Paola. Lovely breakfast.

2026-09-13 • via Nuitee
M
Maureen • couple • gb
10
Absolutely recommend
Pros:

Great location . Staff were brilliant.

Cons:

Nothing

2026-09-12 • via Nuitee
T
Thierry • extended_group • fr
10
2026-09-12 • via Nuitee
R
Rolf • family_with_children • gb
10
2026-09-11 • via Nuitee