Best Western Syracuse Downtown Hotel and Suites

Hotels
•
Best Western
7.9 (687 reviews)
416 South Clinton Street , Syracuse , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast options
Cons:
Limited parking
Outdated room amenities
Some noise issues

Categories

Cleanliness
8.04
Rooms were generally reported as clean and well-maintained.
Service
8.51
Staff were described as friendly and helpful in multiple reviews.
Location
9.05
Location praised for proximity to downtown attractions and theaters.
Room Quality
7
Rooms were spacious but had some mentions of outdated furniture and discomfort.
Amenities
7.53
Some good amenities like kitchenette and breakfast, though parking needs improvement.
Value for Money
7.49
Some reviews indicated pricing was high for the offered quality.
Food and Beverage
8.04
Breakfast was generally well-received, but some shortages reported.
Overall Experience
7.51
Many positive experiences, but several complaints about parking and service consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:19

Property Description

Convenient Location
Situated just 1.6 km from Syracuse University, Best Western Syracuse Downtown Hotel and Suites offers a prime location in downtown Syracuse. Guests can easily explore the nearby attractions and entertainment options.

Modern Amenities
Each room and suite at the hotel features a 42-inch flat-screen TV with on-demand programming, ensuring guests have access to entertainment at their fingertips. Free WiFi, parking, and bicycles are provided, enhancing the overall stay experience.

Comfort and Convenience
Guests can enjoy access to a fitness center, business center, and on-site laundry facilities during their stay. The complimentary daily breakfast adds extra value to the accommodation, making it a perfect choice for travelers seeking a comfortable and convenient stay.

Book your stay at Best Western Syracuse Downtown Hotel and Suites now to experience the perfect blend of comfort, convenience, and modern amenities.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 15 per day.

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 687 reviews
Cleanliness: 8.04
Service: 8.51
Location: 9.05
Room Quality: 7
Amenities: 7.53
Value for Money: 7.49
Food and Beverage: 8.04
Overall Experience: 7.51
U
Ugly • family_with_children • us
8
Loved it
Pros:

The food and people

2026-02-14 • via Nuitee
M
Michelle • family_with_children • us
10
Pros:

I liked how clean it was. I liked the complimentary breakfast it was a great variety of choices.

Cons:

I liked everything i would definitely stay again.

2026-02-13 • via Nuitee
C
Christy • couple • us
7
Okay for 1 night
Pros:

It was close to the Oncenter

Cons:

Very little parking. Front desk staff was rude.

2026-02-11 • via Nuitee
D
Davenport • couple • us
2
The worst hotel experience I’ve ever had
Pros:

Convenient location

Cons:

There were fights all night long in the hallway. When we called the front desk several times, got no response. Had to call the police. Policemen have said drug users rent rooms there, causes all kinds of problems. Don’t stay here.

2026-01-29 • via Nuitee
C
Crockett • couple • us
9
2026-01-27 • via Nuitee
B
Brantley • solo_traveller • us
10
2026-01-27 • via Nuitee
M
Matthew • family_with_children • us
10
Pros:

The location!

Cons:

N/A

2026-01-26 • via Nuitee
R
Ronald • family_with_children • us
10
Pros:

Great location in the heart of Syracuse. The amenities, cleanliness and especially the staff were excellent.

Cons:

nothing

2026-01-20 • via Nuitee
S
Samantha • couple • us
7
2026-01-20 • via Nuitee
B
Brian • family_with_children • us
8
Pros:

Nice motel great location for our trip. Staff was very friendly and helpful

Cons:

Room and parking lot were very small and they charge guests for parking

2026-01-19 • via Nuitee
C
Caryn • couple • us
8
Pros:

Front desk help was great

Cons:

Parking there was no parking

2026-01-19 • via Nuitee
K
KATHRYN • family_with_children • us
8
We needed a simple, clean, safe room for the night. This checked all the boxes.
Pros:

Pleasant staff and accommodations. Breakfast included.

Cons:

Breakfast was fine but not great.

2026-01-19 • via Nuitee
J
Jenna • extended_group • us
8
2026-01-19 • via Nuitee
T
Tsend-ayush • family_with_children • mn
1
Cons:

11 days no one time did room clean, only one time changed sheet. Breakfast not for asien tourists.

2026-01-19 • via Nuitee
R
Romana • couple • ca
9
Pros:

Room was clean, bit on the small side though. Location was great, right next to the event that we were there to see. Breakfast had lots of options and it was good.

Cons:

I don't have anything negative to say.

2026-01-19 • via Nuitee
B
Becky • couple • us
3
Pros:

The staff was nice great location

Cons:

Parking had 12 spots had to park so far away so late at night didn’t feel safe at all.
Very thin walls could hear everything. Very old moldy smell in hotel which left me with a sore throat . Also blankets are scratchy and not comfortable would not stay again.

2026-01-19 • via Nuitee
T
Therese • couple • us
10
Perfect
Pros:

Joanne was wonderful; so friendly and accommodating. We will stay again next time we visit our daughter.

2026-01-19 • via Nuitee
C
Conner • couple • us
9
2026-01-19 • via Nuitee
E
Extravaganza • couple • ca
8
2026-01-12 • via Nuitee
D
devine • family_with_children • us
10
Pros:

The customer service, the cleanliness, and the location.

Cons:

No dislikes

2026-01-10 • via Nuitee