Macdonald Burlington Hotel

Hotels
•
Macdonald Hotels & Resorts
8.1 (6929 reviews)
126 New Street , Birmingham , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent central location opposite New Street station
Friendly, helpful and accommodating staff (multiple mentions, e.g., 'Mimi')
Spacious, characterful rooms and building
Generally clean and comfortable rooms for many guests
Air conditioning and in-room fridge appreciated
Good/filling breakfast options reported by several guests
Cons:
Noise from outside disturbed sleep for some rooms
Occasional serious cleanliness lapses (stains, hair, chewing gum, dirty towels/blankets)
No gym and some missing bathroom extras; dusty stair rails
Perceived as expensive / value for money concerns
Breakfast shortages, cold/limited options and limited vegetarian choices
Many stairs, small lift and poor signage to reception

Categories

Cleanliness
7.4
Mixed reports: many guests state rooms were very clean, but there are serious isolated complaints (make-up/body hair on pillows, chewing gum under sheets, dirty blankets/towels, dusty rails) that lower the overall cleanliness perception.
Service
9.2
Consistently praised staff — multiple guests highlight helpful, friendly and efficient service (specific mention of 'Mimi' and several 'exceptional' staff experiences), though there are isolated reports of indifferent responses after complaints.
Location
9.3
Very strong: repeatedly described as opposite New Street station, central and convenient for shops/transport. A few notes about police presence nearby do not outweigh the generally excellent location.
Room Quality
8.4
Generally positive: rooms described as spacious, characterful, well-appointed (bath + shower, good bathrooms), with some mentions of noise on lower floors and air-con capped at 24°C which slightly detracts.
Amenities
7.3
Mixed/limited: positives include air conditioning, in-room fridge and large bathrooms; negatives include no gym, missing small bathroom extras (shower cap/hand soap), dusty stair rails and a lack of atmosphere in bar/restaurant.
Value for Money
7.6
Mixed perceptions: some guests found good rates (example standard room deal), but several called the hotel 'very expensive for what it is' or noted limited/poor value for breakfast and room extras.
Food and Beverage
8
Generally positive breakfasts for many (filling, nice sandwiches/pastries), but there are reports of running out of items, cold/limited options and lack of vegetarian choices; bar/restaurant atmosphere was also criticised.
Overall Experience
7.6
Overall a largely positive experience for many guests (beautiful, characterful hotel with excellent staff and location), tempered by occasional severe cleanliness issues, noise problems and perceived value/amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 21:06

Property Description

Victorian Elegance with Modern Charm

The 4-star Macdonald Burlington Hotel seamlessly blends grand Victorian architecture with contemporary chic décor. Located just a stone's throw away from New Street Station, this hotel offers a convenient and luxurious stay in the heart of the city center.

Luxurious Rooms and Dining

Each uniquely designed bedroom at Macdonald Burlington Hotel features period details and modern amenities like flat-screen TVs and air-conditioning. Guests can dine in style at the Berlioz Restaurant or the Scottish Steak Club, known for their elegant ambiance and delicious cuisine.

Central Location with Cultural Attractions

Explore Birmingham's cultural gems with ease as the Hippodrome Theatre, Symphony Hall, and Birmingham Museum and Art Gallery are all within a short walk from the hotel. Don't miss the chance to book your stay at Macdonald Burlington Hotel for a memorable experience in Birmingham.

Important information:

Please note, due to the style of the building, and its historical features, room sizes may vary.

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Please note that the hotel doesn't accept any cash payments.

When booking 7 rooms or more, different policies and additional supplements may apply.This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8.1
Based on 6929 reviews
Cleanliness: 7.4
Service: 9.2
Location: 9.3
Room Quality: 8.4
Amenities: 7.3
Value for Money: 7.6
Food and Beverage: 8
Overall Experience: 7.6
D
Dawn • couple • gb
10
Most comfortable stay
Pros:

A most beautiful hotel which has kept its charm
Lovely rooms
Comfortable beds
Bar area and lounge peaceful and relaxing
Bar tender very attentive and helpful

Cons:

Absolutely nothing

2026-09-19 • via Nuitee
N
neil • couple • gb
9
Okay, comfortable, didn’t eat in the hotel. Clothed moths in the rooms are a no-no to a return visit.
Pros:

It’s a fine old hotel in a great location and appears well looked after with sufficient staff. The bed was comfortable and the facilities adequate. Big rooms and bathroom with a bath and a separate shower cubicle with good water flow.

Cons:

The bathroom sink didn’t have a plug hole guard and my toothpaste tub top rolled in to the drain. I could see a few other things in the drain hole so I was not the first and it might have been something more important that I needed to get back. The room has moths which is likely to be widespread and I think they need to get in pest control. This last fact will stop me going back.

2026-09-19 • via Nuitee
M
Matt • solo_traveller • gb
7
Pros:

Ideal location close to New Street Station

Cons:

Some areas of the hotel need a good clean and polish

2026-09-19 • via Nuitee
C
Claire • couple • gb
10
Very comfortable, spacious stay
Pros:

Very convenient from the train station and near all the amenities. Our room was extremely spacious, bathroom as well.

Cons:

The only thing for me personally was the hairdryer but that’s minor

2026-09-19 • via Nuitee
M
Marc • solo_traveller • gb
1
Disappointing and shattered as had no sleep
Pros:

The room was lovely and well presented

Cons:

Had no sleep, as it’s next to Birmingham New Street station all I heard was trains, train announcements, a fight in the street - there was no noise reduction at all through the windows, checked out at 6am as couldn’t sleep so disappointed. Guys on reception when left didn’t ask me how my stay was, so I told him the challenges I had and he didn’t say sorry and tried to provide any solution.

2026-09-18 • via Nuitee
P
Paula • couple • gb
9
Fantastic location and comfortable room.
Pros:

Excellent breakfast and friendly service. Lovely room with well-equipped ensuite.

Cons:

Communication about pre paid breakfast. The list in the restaurant was seemingly incorrect.

2026-09-18 • via Nuitee
C
Charlotte • couple • gb
7
A great place to stay for one night. Very central. Friendly staff.
Pros:

Great location- and the building has a real sense of history.

Cons:

Even the superior room felt a little jaded. Lack of natural light.

2026-09-18 • via Nuitee
V
Viola • solo_traveller • gb
9
2026-09-18 • via Nuitee
S
Samantha • solo_traveller • gb
8
Pros:

Location, close to the station. Friendly and helpful receptionist.

Cons:

Felt a bit tired.

2026-09-18 • via Nuitee
L
Lyn • couple • gb
8
Overall a good stay
Pros:

Excellant location. Right in the heart of the city centre. A few minutes walk from the station, local theatres, and good choice restaurants and bars. We didnt use the hotel bar or restaurant in the evening as we were going to the theatre. For breakfast there was a good choice of cereals, bread, fruit, yogurt, pastries which you helped yourself to. Tea and coffee was also self service from a machine. Cooked breakfast was cooked to order

Cons:

They had run out of orange juice from the machine and didnt have any hash browns. Not good for that class of hotel (there's a supermarket over the road for emergencies) no other problems. Would stay again

2026-09-17 • via Nuitee
L
Lorna • solo_traveller • gb
9
Very comfortable and spacious room in a super central location
Pros:

Nice spacious room. Bar person made an amazing martini.

Cons:

A little bit of noise from the train station opposite, but it’s a great central location. The hotel had earplugs available.

The in room dining wasn’t great.

2026-09-16 • via Nuitee
C
Craig • couple • gb
8
2026-09-16 • via Nuitee
A
Angeelika • extended_group • ee
7
Pros:

Asukoht super!

Cons:

Kuuma ilmaga toas liiga palav ja "konditsioneer" ei aidanud kahjuks kuidagi. See oli suht mõttetu, ausalt.

2026-09-16 • via Nuitee
R
randeniya • solo_traveller • gb
10
Pros:

We had a really good stay in Birmingham and thoroughly enjoyed our time there. I would especially like to give credit to Mini for her exceptional help and support. She was incredibly friendly, kind, and supportive throughout our stay. She kindly helped us with our luggage and also gave us some useful guidance and recommendations about the city.

2026-09-16 • via Nuitee
J
jenny • couple • gb
9
2026-09-15 • via Nuitee
S
Sara • family_with_children • es
9
Pros:

Mini es muy profesional y encantadora. La mejor de la
Plantilla

Cons:

Que no hay teléfono en la habitación para contactar con recepción

2026-09-14 • via Nuitee
M
Marc • couple • be
8
Hôtel typique, confortable et très bien placé
Pros:

Le petit déjeuner

Cons:

Dommage qu’il n’y avait pas l’air conditionné

2026-09-14 • via Nuitee
E
Evelyn • couple • gb
10
Pros:

Situated in perfect place for shopping eating etc

Cons:

Nothing

2026-09-14 • via Nuitee
S
Samuele Marcora • solo_traveller • it
8
Pros:

I liked the great location and modernized room.

Cons:

I had the large breakfast on the first day because I wanted the black pudding for 6 pounds extra. On the second day, I had the regular breakfast (no surcharg) and, apart from one slice of black pudding, was exactly like the large breakfast. I assumed the large breakfast was a larger portion overall

2026-09-14 • via Nuitee
P
Paul • solo_traveller • gb
6
Delusions of grandeur but failed badly
Pros:

The hotel looked very nice on arrival, although in places including the room itself it looked dated. The room was large. the bed was very comfortable
The reception staff member on our second day was very pleasant.

Cons:

The reception staff on arrival hardly acknowledged us, we had booked in for our wedding anniversary, not even a Hello by the first two reception staff,
No welcome at all, no explaining breakfast location or anything else, the man actually one even got stroppy with me when asked about the charges on the bill.

The air conditioning was not working correctly in the room, there are no room phones to contact reception instead you click a QR code which gives an outside number to call ! I sent a message via booking.com instead, you would expect this at a budget hotel
Next morning we spoke to reception and was told they have no maintenance staff at the weekend,
The TV remote didn't work, the towel rail in the bathroom didn't work, and the sink in the bathroom has a long crack.
No toilet brush, ironing board is very stiff to open.
Breakfast on the first morning, no orange juice, no hash browns, very bland potato cake, no plates to carry toast back to the table.

The lift doors need attention as they do not open smoothly and shut far too quickly when entering, if someone is getting out before you enter the doors close on you, timing needs adjusting.

For the price we paid for two nights at a four star hotel in a suite you would expect the room issues to be picked up by housekeeping before our arrival.
As for the unwelcoming reception staff that is down to poor management and customer service training.
We stopped at the Easyhotel the night before and the reception staff were so professional and friendly, maybe your staff should spend a night there.
We would not return to the hotel.

2026-09-13 • via Nuitee