Macdonald Burlington Hotel

Hotels
•
Macdonald Hotels & Resorts
8 (139 reviews)
Burlington Arcade/126, Birmingham, England, B2 4JQ , Birmingham , GB
44-34-48799019

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Pets allowed

Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Golfing nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Smoke-free property
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Room quality issues
Outdated property

Categories

Cleanliness
6.33
There were complaints about the hotel being outdated and having issues like dripping showers and windows not closing properly.
Service
9.3
The staff received high praise for being welcoming, helpful, and trying their best to resolve issues.
Location
9.34
The hotel is very well located, especially for train travelers, and is convenient for accessing the city.
Room Quality
7.29
Rooms had issues, but some were described as spacious and comfortable.
Amenities
7.32
Amenities were adequate, although some guests faced frustrations with booking preferences.
Value for Money
8.28
Guests felt the experience delivered reasonable value, but some issues detracted from this.
Food and Beverage
7.83
Breakfast quality was noted positively, but some challenges were faced with booking it.
Overall Experience
8.3
Mixed experiences, with some outstanding aspects but significant frustrations regarding room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 23:57

Property Description

Welcome to Macdonald Burlington Hotel, your ideal sanctuary in the heart of Birmingham.

Convenient Amenities
Stay connected with complimentary wireless internet access, and enjoy the convenience of concierge and wedding services tailored to meet your every need. Whether you’re here for business or pleasure, we ensure every aspect of your stay is seamless.

Culinary Delights
Savor local cuisine at the Scottish Steak House or indulge in 24-hour room service for a cozy night in. Don't forget to unwind with a refreshing drink at one of our two vibrant bars/lounges.

Ideal Location
Just a short stroll from Bullring & Grand Central and Birmingham Cathedral, our eco-certified hotel places you at the doorstep of the city's vibrant attractions.

Book your stay today for an unforgettable experience at Macdonald Burlington Hotel!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Sustainability Certifications

    Green Tourism Program

See all policies

Location

Guest Reviews

8
Based on 139 reviews
Cleanliness: 6.33
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 7.32
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.3
C
Coran • couple • je
9
Excellent help from the receptionist
Pros:

Location

Cons:

Nothing

2026-05-16 • via Nuitee
L
Lisa • couple • gb
10
Great location
Pros:

The room was really spacious

Cons:

Nothing

2026-05-16 • via Nuitee
B
Brian • couple • ie
6
Hotel was fine. Good location. Good breakfast. It’s not a 4-star by any stretch of the imagination. Facilities are very
Pros:

Location across the road from new street station and main shopping district. Breakfast was quite good.

Cons:

A little tired and in need of a makeover. Facilities are quite basic.

2026-05-16 • via Nuitee
G
Gordon • solo_traveller • gb
10
2026-05-16 • via Nuitee
E
Emma • family_with_children • gb
8
Good location and lovely food, bit dated.
Pros:

Central location. Comfortable bed. Freshly cooked breakfasts.

Cons:

Room was chilly. No USB charge points.

2026-05-16 • via Nuitee
H
Helen • solo_traveller • gb
10
2026-05-16 • via Nuitee
D
Dominique • couple • ch
8
2026-05-16 • via Nuitee
G
Gordon • solo_traveller • gb
10
2026-05-16 • via Nuitee
S
susan • couple • gb
8
Would stay again , the staff went over and above .
Pros:

Very quaint old hotel , so beautiful features , but a little tired. Good breakfast. The staff were all excellent , very professional and helpful.

Cons:

It’s huge so a long walk to your room , but can’t be helped

2026-05-15 • via Nuitee
H
Heather • solo_traveller • ca
8
Good central location.
Pros:

Location was excellent. Good breakfast. Good value for money.

Cons:

Toilet did not flush when I arrived and front desk staff start seemed incredulous. One accompanied me to room and comfirmed it did no flush. He pressed button about 75 times (no exaggeration) and it started to work. No issues after that.

A bit hard to find my way there. (up elevator)

A little dated.

2026-05-15 • via Nuitee
C
Caroline • solo_traveller • gb
9
2026-05-15 • via Nuitee
M
Michael • solo_traveller • gb
8
Pros:

Central and convenient

2026-05-15 • via Nuitee
M
Mollie • couple • gb
4
Cons:

There were moths in the bed, wardrobes, dead moths on the walls.

2026-05-15 • via Nuitee
J
JOHNSON • couple • gb
8
2026-05-15 • via Nuitee
J
James • solo_traveller • gb
5
Pros:

Location was good for City Centre

Cons:

Bathroom was freezing cold despite heated towel rail which was lukewarm at best and could not be adjusted. Sink was cracked and cold water was cloudy. Only way to keep lights on in room was to keep air conditioning on which was noisy. Instructions on how to adjust heating/air conditioning would have been helpful but there was nothing in room to assist. That and freezing bathroom spoiled stay, hence rating of 5 at best!!

2026-05-15 • via Nuitee
M
Marcus • solo_traveller • gb
7
2026-05-14 • via Nuitee
D
David • couple • gb
8
We would definitely return. Location and ease of rail travel are huge bonuses.
Pros:

We staid in a two room suite. It was clean and very comfortable. Excellent for working between meetings.
Bed was very comfortable. The location was perfect, central Birmingham right next to New St Station. There is always the problem of luggage storage before and after check in if using a rental apartment or B n B. Storing luggage right next to the station was a huge bonus. Lots of great restaurants in the immediate vicinity.

Cons:

Decor just a little tired.

2026-05-13 • via Nuitee
J
Jane • solo_traveller • gb
8
2026-05-13 • via Nuitee
C
Chris • extended_group • gb
4
Great hotel, terrible breakfast
Pros:

The room was lovely. Fairly clean and very comfortable beds.

Cons:

Breakfast was just bad. Sausages filled with gristle. People quite rightly complaining that most items on the menu have a £5 supplementary cost when it's already expensive. The juice was empty the whole time we were there. No effort from staff to even look at it. Coffee needs a new mesh insert as bits of coffee in the drink. The portion size was tiny - a full English that was a spoon of beans, 1 sausage, 1 bacon, 1 mushroom, 1 tomato - this is for £24 per person!

2026-05-13 • via Nuitee
M
Maxine • couple • gb
10
2026-05-13 • via Nuitee