Macdonald Burlington Hotel

Hotels
•
Macdonald Hotels & Resorts
8 (139 reviews)
Burlington Arcade/126, Birmingham, England, B2 4JQ , Birmingham , GB
44-34-48799019

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Pets allowed

Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Golfing nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Smoke-free property
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Room quality issues
Outdated property

Categories

Cleanliness
6.33
There were complaints about the hotel being outdated and having issues like dripping showers and windows not closing properly.
Service
9.3
The staff received high praise for being welcoming, helpful, and trying their best to resolve issues.
Location
9.34
The hotel is very well located, especially for train travelers, and is convenient for accessing the city.
Room Quality
7.29
Rooms had issues, but some were described as spacious and comfortable.
Amenities
7.32
Amenities were adequate, although some guests faced frustrations with booking preferences.
Value for Money
8.28
Guests felt the experience delivered reasonable value, but some issues detracted from this.
Food and Beverage
7.83
Breakfast quality was noted positively, but some challenges were faced with booking it.
Overall Experience
8.3
Mixed experiences, with some outstanding aspects but significant frustrations regarding room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 23:57

Property Description

Welcome to Macdonald Burlington Hotel, your ideal sanctuary in the heart of Birmingham.

Convenient Amenities
Stay connected with complimentary wireless internet access, and enjoy the convenience of concierge and wedding services tailored to meet your every need. Whether you’re here for business or pleasure, we ensure every aspect of your stay is seamless.

Culinary Delights
Savor local cuisine at the Scottish Steak House or indulge in 24-hour room service for a cozy night in. Don't forget to unwind with a refreshing drink at one of our two vibrant bars/lounges.

Ideal Location
Just a short stroll from Bullring & Grand Central and Birmingham Cathedral, our eco-certified hotel places you at the doorstep of the city's vibrant attractions.

Book your stay today for an unforgettable experience at Macdonald Burlington Hotel!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Sustainability Certifications

    Green Tourism Program

See all policies

Location

Guest Reviews

8
Based on 139 reviews
Cleanliness: 6.33
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 7.32
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.3
D
Dave • extended_group • gb
10
Very nice
Pros:

Great location for a reasonable price

Cons:

Didn't have breakfast as only available till 9.30 which makes things slightly rushed. Most other places are available till 10 or even after that.

2026-06-06 • via Nuitee
R
Robert • solo_traveller • gb
9
Relaxed stay
Pros:

Central location, comfy bed, staff were really nice and friendly.

Cons:

Hotel looked a bit tired/dated

2026-06-06 • via Nuitee
S
stacey • couple • gb
10
2026-06-06 • via Nuitee
M
Michele • couple • gb
5
2026-06-05 • via Nuitee
R
Reece • solo_traveller • gb
8
2026-06-05 • via Nuitee
C
Charlotte • couple • gb
8
2026-06-05 • via Nuitee
M
Monica • solo_traveller • gb
4
2026-06-05 • via Nuitee
G
Graham • solo_traveller • gb
10
Very enjoyable. I would stay there again.
Pros:

Lovely spacious room and bathroom, with separate shower and bath. Breakfast was very good indeed, both the cold offerings ad the cooked component, and served by very pleasant staff. The location couldn't be better: very close to New Street Station.

Cons:

Only one minor niggle: a small pot of tea, Earl Grey, in the bar was £5.20 per person. That seems a little over-priced.
The same tea in your linked restaurant, the name of which escapes me, was £3.95.

2026-06-04 • via Nuitee
R
Richard • solo_traveller • gb
9
2026-06-04 • via Nuitee
J
Joanne • couple • gb
9
2026-06-03 • via Nuitee
R
Russell • solo_traveller • gb
6
2026-06-03 • via Nuitee
Y
Yui • solo_traveller • gb
6
2026-06-02 • via Nuitee
S
Samantha • family_with_children • gb
10
2026-06-01 • via Nuitee
U
Ursula • family_with_children • ch
8
Birmingham ist super und um die Stadt zu erkunden liegt das Hotel perfekt!
Pros:

Beste Lage - würde das Hotel sofort wieder wählen!

Cons:

Leider waren die Fenster mit einer Michglasfolie überzogen und man konnte sie auch nicht öffnen - das war etwas "beklemmend". Das nächste Mal würde ich nach einem Zimmer mit Fenster zum öffnen fragen oder zumindest mir Aussicht.

2026-06-01 • via Nuitee
M
Marva • solo_traveller • gb
9
Pros:

All good very nice room good bed

Cons:

Nothing

2026-06-01 • via Nuitee
S
Sarah • couple • gb
2
Disappointed
Pros:

Hotel was lovely, everything physically.

Cons:

Construction noise outside during the night, whilst it is not their fault for the noise it was staff’s attitude the next day. Reception & breakfast staff telling us that the construction work is during the day only, basically that we are lying. We barely slept, I have emailed and done surveys with the hotel and no response. Breakfast was expensive and poor.
Would NEVER stay again. Poor customer service.

2026-06-01 • via Nuitee
N
Nick • solo_traveller • gb
9
I’d stay again.
Pros:

Room was clean and well presented.

Cons:

Wifi

2026-06-01 • via Nuitee
K
Kimberley • solo_traveller • us
9
Pros:

Close to station

Cons:

Uphill from station lol

2026-06-01 • via Nuitee
P
Priya • solo_traveller • gb
1
I am sharing the roomI number I was allocated with experience I had. felt very appalled over all and left the hotel with
Pros:

Zero like

Cons:

On a scorching summer day, I was charged a steep price for a room lacking air conditioning and only a standing fan. The sink was also blocked.

When I complained, I was offered a second room. However, upon entering, a sickly smell hit me – someone had urinated on the carpet. Feeling revolted, I had to leave the hotel. As a customer, I felt utterly unsupported and unappreciated. No one had even bothered to check on me or offer any compensation for my unpleasant experience. To top it off, for the £143 per night rate, the room didn’t even have a fridge.

2026-06-01 • via Nuitee
L
Laura • solo_traveller • gb
10
Worth every penny
Pros:

Mini was so lovely when I entered. Everywhere was clean, the bed was comfortable and the room was a perfect temperature. There was very little noise disturbance despite being right at the heart of the city - fabulous place to stay

Cons:

N/A

2026-05-31 • via Nuitee