Macdonald Burlington Hotel

Hotels
•
Macdonald Hotels & Resorts
8 (139 reviews)
Burlington Arcade/126, Birmingham, England, B2 4JQ , Birmingham , GB
+44 344 879 9019

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Pets allowed

Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Golfing nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Smoke-free property
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Room quality issues
Outdated property

Categories

Cleanliness
6.33
There were complaints about the hotel being outdated and having issues like dripping showers and windows not closing properly.
Service
9.3
The staff received high praise for being welcoming, helpful, and trying their best to resolve issues.
Location
9.34
The hotel is very well located, especially for train travelers, and is convenient for accessing the city.
Room Quality
7.29
Rooms had issues, but some were described as spacious and comfortable.
Amenities
7.32
Amenities were adequate, although some guests faced frustrations with booking preferences.
Value for Money
8.28
Guests felt the experience delivered reasonable value, but some issues detracted from this.
Food and Beverage
7.83
Breakfast quality was noted positively, but some challenges were faced with booking it.
Overall Experience
8.3
Mixed experiences, with some outstanding aspects but significant frustrations regarding room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 23:57

Property Description

Welcome to Macdonald Burlington Hotel, your ideal sanctuary in the heart of Birmingham.

Convenient Amenities
Stay connected with complimentary wireless internet access, and enjoy the convenience of concierge and wedding services tailored to meet your every need. Whether you’re here for business or pleasure, we ensure every aspect of your stay is seamless.

Culinary Delights
Savor local cuisine at the Scottish Steak House or indulge in 24-hour room service for a cozy night in. Don't forget to unwind with a refreshing drink at one of our two vibrant bars/lounges.

Ideal Location
Just a short stroll from Bullring & Grand Central and Birmingham Cathedral, our eco-certified hotel places you at the doorstep of the city's vibrant attractions.

Book your stay today for an unforgettable experience at Macdonald Burlington Hotel!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Sustainability Certifications

    Green Tourism Program

See all policies

Location

Guest Reviews

8
Based on 139 reviews
Cleanliness: 6.33
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 7.32
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.3
N
Nicky • solo_traveller • gb
10
Mini break for a theatre trip
Pros:

The room was lovely and the all the staff were great.

Cons:

Nothing

2026-07-25 • via Nuitee
M
Muhammad • couple • pk
10
2026-07-25 • via Nuitee
S
Sinan • solo_traveller • gb
9
2026-07-25 • via Nuitee
S
Siri • solo_traveller • no
10
2026-07-25 • via Nuitee
O
Osborne • solo_traveller • gb
10
Loved my stay at Macdonalds Burlington
Pros:

Great location at the junction between New Street and Corporation Street, right in the centre kf Birningham. Good size bedrooms, spotlessly maintained. Wonderful victorian architecture with sweeping staircases and marble columns. Spectacular restaurant with views over New Street. Convenient for Grand Central Station and trams Ozzie the Bull within walking distance.

2026-07-25 • via Nuitee
L
Louise • solo_traveller • ie
10
Pros:

Lovely room, charming hotel, great location

Cons:

No gym

2026-07-25 • via Nuitee
N
Nicola • solo_traveller • dk
3
2026-07-23 • via Nuitee
R
Russell • couple • gb
6
Comfortable bed, good location but overpriced & don’t bother with the breakfast!
Pros:

Location was good & quiet.

Cons:

No air conditioning, for the price of the room wasn’t really acceptable.

Also £24 for breakfast is a rip-off for an average (at best) cooked breakfast, I wasn’t going to pay that so went somewhere else.

Again for the price of the room it should be included.

2026-07-23 • via Nuitee
E
Eastham • solo_traveller • gb
9
Pros:

Central location for Railway station and city centre
Very good Breakfast.
Air-conditioning works well as it was very hot!

Cons:

Minor issue No sky news on Tv.

2026-07-23 • via Nuitee
R
Rico-Rico • family_with_children • gb
5
2026-07-23 • via Nuitee
O
Oonagh • couple • gb
10
2026-07-23 • via Nuitee
P
Phil • solo_traveller • ie
8
2026-07-22 • via Nuitee
A
Amanda • solo_traveller • gb
7
Lovely hotel, good location to station
Pros:

Location is perfect for trains and city centre. Beautiful old hotel. Comfy beds. Reasonably priced.
On the high street but not noisy overnight.

Cons:

On arrival reception staff was stand offish and hardly manged to speak to us. We were friendly but she was miserable and unhelpful. We have not visited the hotel before, very badly signposted and a confusing layout. The receptionist guidance may have helped.
Room was not well equipped.. one bottle of water for 2 people. 1 tissue each!!! Not a deal breaker but budget hotels provide more!

2026-07-21 • via Nuitee
K
Karen • couple • gb
10
Central Birmingham convenience
Pros:

Location, lovely clean rooms, friendly and helpful staff

2026-07-21 • via Nuitee
M
Matthew • couple • gb
9
A lovely hotel.
Pros:

A lovely, clean, well run and quirky hotel in the very heart of Birmingham.

Cons:

Nothing

2026-07-21 • via Nuitee
F
Frances • solo_traveller • gb
5
A clean bed and bathroom for a nights stay
Pros:

Location and price. Right next to Birmingham new street hence the choice for a late night train arrival.

Cons:

Not the hotels fault but construction work in surrounding area til at least 2am and very noisy.

Very dated but clean bed and bathroom. Good enough for a one night stay.

2026-07-21 • via Nuitee
L
Leonard • solo_traveller • au
8
2026-07-21 • via Nuitee
C
Carole • couple • gb
10
2026-07-20 • via Nuitee
C
Carol • solo_traveller • gb
7
We were disappointed 😞
Pros:

The hotel was perfectly located just outside New Street Station and right in the middle of shops, bars, and restaurants. It was also just a few minutes away from where our event was being held.
The room was a good size, the beds were comfy, there was a big bathroom and it was all clean and up together.

Cons:

We didn't like the noise at night. It was incredible and kept us awake for hours! Our room faced the station, and even though we were on the 4th floor, the street noise, the shouting, the music, and horns were terrible. They really need to replace the windows. We triple checked the windows were closed, but it was like they were open. They even supplied ear plugs in the room, as others had previously complained, too.

2026-07-20 • via Nuitee
H
Helen • couple • gb
8
Great location, great sized room, fabulous bathroom.
Pros:

The room was a great size and had everything we needed. The very large bathroom was excellent and the bed was very comfy. The fan provided for the hot weather was also a nice touch.
All of the staff we encountered were really helpful.

Cons:

The light fittings needed a little clean and some of the furniture, whilst still functional was a little shabby in some areas

2026-07-20 • via Nuitee