Macdonald Burlington Hotel

Excellent central location very close to the train station. Quiet and comfortable room. Reception staff very welcoming and helpful.

Great location & I appreciated the soft bed.

Wonderfully comfortable and beautiful in appearance, with simply wonderful staff!!! The Burlington is really well located, especially if you're travelling by train and arriving into New Street station, and has some of the best staff I've ever encountered in a UK hotel.

Right in the middle of downtown. I booked a suite, the room is spacious.

The hotel was very convient staff friendly and polite no matter what there job was...
only issue on arrival didnt book breakfast but said we could book later. Saturday night booked breakfast at 10pm on arrival back from day of cricket person wrote it down and said would add to system at breakfast on Sunday we were not on the list.
Otherwise the hotel was outstanding in my view and I would return again.

HORRIBLE. DO NOT STAY HERE.

If I could give this place zero stars, I would. This was hands down one of the worst hotel experiences I’ve ever had. The entire property is horribly outdated, smelly, and uncomfortable. The windows don’t even close properly, and while they advertise the hotel as having AC, the ancient system has been shut off for the season (in September!) while the heating blasts instead. Imagine being stuck in a stuffy, overheated room with no way to cool down.

The shower dripped constantly, keeping me awake, and after pointing out problem after problem, I was moved FOUR TIMES to different rooms — yet every single one still had no working AC. The inconvenience was beyond frustrating.

The only redeeming factor was the manager, who was kind, apologetic, and genuinely tried to help, but unfortunately, no amount of good service can make up for the fact that the hotel itself is in terrible condition.

If you are coming to Birmingham, please do yourself a favour and DO NOT STAY HERE. You will regret it.

Air Con a little noisy and the television had extremely limited channels choice.

2nd visit to hotel, the first was not great but this one was outstanding, the service was fantastic, the room is beautiful (some tired areas but kind of adds to the character). I had a suite and i am so glad I did, the rooms were large and had everything you need. However it was the check in experience that stands out, the 2 ladys on check in could not do enough for people. Thank you ladys.

Hotel in good location, friendly service and comfortable rooms. Excellent breakfast in a lovely setting. Hotel is right in city center so convenient but very noisy outside on a Saturday evening until 12am and then suddenly very quiet. Parking is not convenient and guests might be better to pick a garage closer as even with reduced rate it was expensive

Easy access from New Station train station as well as shops, pubs, retail, sight seeing and victoria square.

We enjoyed our 10 day stay. It is centrally located across from the train station and the mall. You can walk to most of the sites in Birmingham easily. There are some homeless people around but they are not a nuisance though it can get loud at night. The hotel is comfortable with dining options and the staff is kind and helpful. We look forward to another stay soon.

Lovely hotel. Stayed numerous times. Always had a great experience. We paid extra this weekend for 1 night and we were clearly on the noisy side of the hotel. The noise from music was horrendous. We did raise this at check out and was told next time we book to ring and state we would like a quieter room! Felt like I paid extra to have no sleep. That is my only moan.

Room was very dated. Reception staff unhelpful on arrival due to booking with external provider.
Lots of noise outside my room during the day- preachers talking about God and Donald Trump. During the evening, groups of youths gathered outside the hotel until the early hours listening to music and dancing in the street.

Just across from the train station. Lots of restaurants in the station and in the neighborhood.

Great hotel, lovely xlassic suite, and fab location

None

We chose this hotel for its proximity to Grand Central Station. It is very convenient, literally right across the road from the train station. The hotel is very nice, with modern renovations and amenities.
The bed in our room seemed quite old, as did the pillows, but the hotel was quiet once we closed the window to the endless horn honking and shouting that makes up the nighttime sounds of Birmingham.
The breakfast was extremely disappointing. We had paid for full breakfast ahead of time. We arrived with plenty of time for our itinerary and waited to be greeted by the staff. After what seemed like forever they gestured us to a table, where we sat and watched as they served everyone else around us. After getting frustrated with being ignored, I approached a staff member to ask if we were supposed to order somewhere else or online.
They looked confused, then someone finally came and took our order. We waited. And waited. And waited. They brought out 2 separate orders that were not ours, but belonged to tables that had come in long after us.
By this point, my husband was fed up and approached the wait staff to ask about our food. Again, met with confusion and no answer. By this point they had made us nearly a hour late for our event, and we left without eating.
The hotel desk staff was gracious enough to refund our money after we explained what happened, but now we had no time to eat.
While I would recommend the hotel , I would not recommend eating at this hotel restaurant.

Great location for railway station and easier distance to arena

We had 4 night in Burlington Hotel in Birmingham early July 2025. While it was a good hotel overall and the location was good, the main problem was the air conditioning in the room - the room was very stuff and warm, and they had limited the air condition temperature control. I pointed this out to the reception, but they replied that we had to basically stand it. There was a fan in the room so we had to live the very warm night with a noise and disruption of a fan, and it was not helping much. We paid a lot of money for this hotel, and thus it is not acceptable that the nights in the room was so warm and stuffy, making it very uncomfortable to sleep at night.

The staff whilst professional were very welcoming and friendly. The bar was extremely welcoming with a warm ambience and nice atmosphere. Breakfast served traditionally as opposed to the normal in most hotels - buffet style. So convenient for train station, theatres and social venues. Highly recommend.