Country Inn & Suites by Radisson, Big Flats (Elmira), NY

Hotels
•
Country Inn & Suites by Radisson Americas
8 (1084 reviews)
105 E. Mall Rd. , Horseheads , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
7.58
Numerous reviews mentioned cleanliness issues, particularly regarding dust and odors.
Service
9.05
Numerous comments highlighted excellent and friendly service from the staff.
Location
8.59
Guests appreciated the good location for their needs.
Room Quality
8.04
Rooms were described as comfortable and nicely updated, though some issues were noted.
Amenities
7.57
Amenities received mixed feedback, with some areas needing improvement.
Value for Money
8.53
Overall considered reasonable for the price point by most travelers.
Food and Beverage
6.58
Several reviews cited poor quality and limited options for breakfast.
Overall Experience
8.05
Overall experience was positive, though with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:20

Property Description

Convenient Location
Situated less than 5 miles from Elmira-Corning Regional Airport, this Horseheads hotel offers easy access for travelers.

Comfortable Accommodations
Guests can relax in rooms equipped with cable TV, coffee-making facilities, and cozy en suite bathrooms. For extra space and amenities, suites feature a sofa bed, refrigerator, and microwave.

Relaxing Amenities
Unwind in the indoor pool or hot tub, stay active in the fitness center, and stay connected with free Wi-Fi. Start the day with a delicious continental breakfast and explore nearby attractions like Elmira College and Arnot Mall.

Book your stay at Country Inn and Suites Big Flats – Elmira today for a perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 7 per day.

Location

Guest Reviews

8
Based on 1084 reviews
Cleanliness: 7.58
Service: 9.05
Location: 8.59
Room Quality: 8.04
Amenities: 7.57
Value for Money: 8.53
Food and Beverage: 6.58
Overall Experience: 8.05
C
Colleen • couple • us
3
The staff was nice once we told them about the smelll but no compensation was made. I have asthma and thank God I had my
Pros:

It was somewhat clean and the staff was nice

Cons:

The whole property reeked of cigarette smoke! Our room was really bad and in the middle of the night could smell it through the vents

2026-04-04 • via Nuitee
N
Nye • family_with_children • us
9
Pros:

Very clean, staff was friendly and helpful.

2026-04-02 • via Nuitee
C
Crystal • family_with_children • us
10
2026-04-01 • via Nuitee
R
Ryan • family_with_children • us
3
Pros:

Pool

Cons:

Room had broken bed,no lights working, toliet paper holder hanging off the wall,remote didn't work, got switched to another room with similar issues, breakfast was not good either

2026-03-31 • via Nuitee
J
JESSICA • family_with_children • us
7
Pros:

The room was clean and bed was comfortable. The breakfast was good with 24 hour coffee available in the kitchen and cookies by the front desk. The staff was friendly. Restaurants and stores near by.

Cons:

The stock of towels in the pool area wasn't kept up with very well. The fitness room is very small with only a few options for workout equipment and the room is way too hot and stuffy to workout in.

2026-03-31 • via Nuitee
R
Ricky • family_with_children • us
10
2026-03-31 • via Nuitee
T
Tatum • family_with_children • us
9
Great place !
Pros:

I love the indoor swimming pool, but it was kind of cold. I wish there was a heated pool.

Cons:

The property was clean and the staff was very nice and friendly.

2026-03-30 • via Nuitee
E
Ethan • couple • us
10
2026-03-29 • via Nuitee
K
Karina • couple • us
9
After a long drive, it was perfect. Beds were comfortable. It was quiet it was it was perfect.
Pros:

It was in a good location and it was quiet

Cons:

Currently I didn’t have any complaints

2026-03-26 • via Nuitee
J
jay • couple • us
9
2026-03-25 • via Nuitee
S
Shari • couple • us
9
2026-03-23 • via Nuitee
M
Melanie • solo_traveller • us
10
Courteous Staff, Clean Room. Breakfast was delicious. Way to go, keep it up. God Bless!!!
Pros:

Courteous Staff, Clean Room. Breakfast was delicious. Way to go, keep it up. God Bless!!!

Cons:

Not applicable.

2026-03-23 • via Nuitee
N
Nayteyonna • extended_group • us
10
2026-03-22 • via Nuitee
S
Stephen • couple • us
5
It was one night. Got some sleep and left early am. Served its propose that night.
Pros:

Location. Friendly nice staff. Room has a couch and tv room. Cost is reasonable.

Cons:

Smell of pot at the front door. Truck out front parked across two handicap spots. Told a staff member. He said nothing I can do. Cigarette butts all over ground around the front entrance. Bathroom fans loud. Like a penny banging around the blades. Don’t vacuum under couch. Wrappers. dust bunny’s. Potato chips. Window leaked and caught a cold last two times we stayed. Jan and feb. bed is next to heater fan and window. So warm cold air blowing on ya. Now I heard they are going to charge 5 extra bucks a night for parking. It’s not in a city. It’s a back woods hotel. After 35 years they can’t get by now. Yikes. Been staying here for 10 years. 12 times a year. Sad we’ll be finding a new place to patron.

2026-03-22 • via Nuitee
M
Mian • family_with_children • ca
3
Cons:

The kitchen lady had excess control issue. I was not allowed to adjust the speed of the toaster belt, even slightly.

2026-03-22 • via Nuitee
A
amandaZ1236UV • NONE • Elmira, Finger Lakes, New York
10
Amazing
Pros:

The room was very clean and cozy, the staff was very friendly. The pool was great. Breakfast was amazing .

2026-03-21 • via Tripadvisor
K
Kearra • family_with_children • us
8
Pros:

The rooms & the bed were very clean and so cozy. The bed was so comfortable. The pool was nice & clean but was very cold. We have been here multiple times and the pool is never warm. Unsure why. But other than that - it's a very clean and affordable choice.

Cons:

The TV is impossible to see. The TV is so dark - it made it impossible to watch anything. For this - I wouldn't come back. Watching a movie at night is important to me. We have been here multiple times, in different rooms, and the tv is always so dark.

2026-03-17 • via Nuitee
V
VJ and M • couple • us
8
Pros:

The people

Cons:

They use Direct TV and because of weather lost television for the night.

2026-03-15 • via Nuitee
A
Amy • family_with_children • us
10
2026-03-14 • via Nuitee
W
Wim • extended_group • nl
9
2026-03-11 • via Nuitee