Queen Anne Inn

So quaint, peaceful and historical. Location was exceptional and staff were lovely and accommodating

good location

Great location for town.
Good size room.

Location is good near Main Street Chatham

WORST EXPERIENCE EVER.
We have vacationed at the Queen Anne Inn in Chatham every summer for the past 26 years, with the exception of the Covid year. Our stays were always wonderful. Unfortunately, the inn recently changed hands and is no longer the warm, lovely, welcoming place that we knew. The first bad omen came at check-in when my husband inquired about the breakfast schedule and was told, "we're no longer serving breakfast because the kitchen is under renovation, but there are plenty of places in town where you can buy it." When I responded that the inn had always served breakfast, had advertised it, and that we were expecting it, the receptionist replied that the new owners had taken this amenity off the official website, and management was WORKING ON getting it removed from all other booking websites. Never were the words, "sorry" or "reimburse" uttered.

When we arrived at our room in the carriage house, we found a dark, dingy, shabby room. Two of the three ceiling lights were out, making it impossible to read in the room. Moreover, there was no telephone to reach the front desk in the main inn, no instructions on how to use the TV, so we could not figure out how to get it to keep a signal, and absolutely no amenities that one would expect in a room that cost $2047.79 for three nights - not even a bottle of water. On top of that, we had to walk over bird feces covering the steps into our room, and the carpet was disgustingly filthy looking, with huge, dark stains all over it. The thought of getting up in the middle of the night barefoot and walking on such a carpet is disgusting (not to mention unhealthy, with bird feces tracked in on our shoes).

When my husband took the ice bucket to the main building to get ice, the manager informed him that the ice machine was broken. Again, no word of apology. When he told her about the bird feces all over the steps, she replied,"we can't control the birds." Apparently, she never heard of using a hose and perhaps a brush. The manager's defensive, combative attitude was the last straw. When my husband expressed his frustration about all the problems with the room and her lack of interest in addressing any of our concerns, the manager told him that that if he didn't like it, he could leave. He said he might take her up on that, but he would want all his money back if we left.

Shortly thereafter, the manager showed up at our room ostensibly to demonstrate how to work the TV (and probably to show that my husband was an idiot for not knowing how to manipulate the two remote controls for an unfamiliar TV). Since the manager was in our room, I pointed out the stains all over the carpet. She claimed that it had been cleaned. When I said that I could not believe anyone would pay for such poor work, she told me that if I didn't like it, I should call the carpet cleaning company! What!!! I told her that they had obviously opened too soon and were definitely not ready to handle guests.

Fortunately, we were able to find wonderful lodging elsewhere in town and left. True to her word, the manager did refund our $2047.79.

The room is not clean
We came back at 2h30 pm and the room was not made
Only coffee for breakfast
Compared to our hotel on Martha’s Vineyard same price but excellent service, breakfast, and everything
A great deception

The inkeeper was very nice.Megan made you feel at home.

The staff moved us to a different room that was prepared properly.
Coffee was offered in the morning in the reception area but only one pot was prepared and ran out by 7:30 AM

Great location and very well decorated and sweet! The staff were all so lovely.

I absolutely love how cozy Queen Anne is. It is perfect location with being walking distance or bike ride into town, but far enough away from a crowd. I have stayed here many times and love how much of a family feel the staff provides. There is so much charm in staying at a historical establishment.

Such a lovely characterful hotel, friendly and helpful. Great food, great service, and a calm and peaceful ambience.
Loved it 🙂

We decided to go out for breakfast to celebrate our wedding anniversary and this lovely historic old Inn has been on our must-do list for years.
What a gem! The breakfast was delicious… eggs benedict, fresh fruit, good coffee. The comfortable decor with nods to epic sailing events… check out the mural in the salon.
So much of what we love about the Cape is being knocked down and/or modernized, and this Inn is a placeholder for the days of family vacations in Chatham.

Mmmmm
First impressions were good as you walk into the reception area although there was a musty smell.
The bedroom left a lot to be desired. It was like stepping back into the 1980’s not the 1880’s.
The hotel clearly needed some TLC and upgrading. It was quite sad really. The wood on the bedroom balcony was rotting and needed maintenance.
The bed was falling apart - it dipped in the middle and there were 2 mattresses on it ! The bottom one which was on show was clearly very old. There was a cap end on the end of the bedstead that fell off with a screw poking out (see photo)! Luckily we didn’t scratch ourselves on it. The bedroom also smelled musty and to be honest we felt quite sick during our stay.
BEWARE of hidden breakfast charges!! Our breakfast should have been included as part of our pre paid stay but we ended up with a $60 bill at checkout for ‘extras’ although the one morning I had 2 slices of bread and 2 eggs which would have cost less then the ‘American breakfast’ . The pre paid breakfast menu and how it worked wasn’t explained to us at all although ‘apparently’ we had been told is what was confirmed to our travel agent. There was pricing on everything!
There is also mould on some of the chairs in the dining area.
The staff there are lovely but employed cheaply on some scheme from abroad so got the impression everything was done at a low cost there .
The drink prices at the bar are extortionate- not even 5 star hotels charge $21 for a cocktail!!
Every hotel in the USA on our trip didn’t charge any extra for the pre paid breakfast and the quality was better.
We just got the impression it was a hotel being run down towards closure to be honest.
Anyone who gives this hotel a good review must have low standards.
Chatham as a place was wonderful! We would definitely visit there again but choose a different hotel next time. It’s a shame because it would be a great hotel if maintained correctly within the standards required of the 21st century, whilst obviously keeping the charm of when it was built.

We had a wonderful stay at Queen Anne’s. we had dinner at the Inn and the food was outstanding - the best steak frites I have ever eaten and my husband enjoyed a dish he has never seen before, Beetroot and Gin cured salmon. He loved it. The breakfast was equally as good. Our room was very nicely decorated with a super comfortable bed and good strong shower. Downtown Chatham is just a short walk away. Dana and her staff treated us just like family.

Location and overall style of premises. Excellent housekeeping. Pleasant reception and waitresses.

Great location! Quick walk to Oyster Pond and Main Street. A grocery store around the block. Close enough to walk to many attractions yet just far enough for quiet relaxation. The staff was wonderful, breakfast and dinner were absolutely exceptional, and the property was so lovely. Old charm with modern conveniences like fridge in your room, bath robes, ice machine on property, and outdoor shower to rinse after pool or beach. We will definitely stay here again! The balcony off our room was huge. Biggest balcony I've had at this type of stay.