Holiday Inn Express Hotel & Suites Chicago-Algonquin by IHG

Hotels
•
Holiday Inn Express
7.5 (177 reviews)
2595 Bunker Hill Drive , Algonquin , US
+1 847-458-6000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Friendly/helpful staff (front desk, Yash praised)
Good/convenient location near stores and friends
Good breakfast with variety
Clean, updated and comfortable rooms noted by several guests
Fitness center available
Early check-in accommodated
Cons:
Uncomfortable/sunk mattresses and poor bed support
Dirty carpet and missing/refilled toiletries (body wash, partial toilet paper)
High pet fee ($40/night per dog) criticized
Maintenance work causing chemical fumes in hallways/rooms
No creamer first morning / minor F&B service lapses
Occasional rude/messy morning or breakfast-room staff and guest noise
Invoice not received by email for one guest

Categories

Cleanliness
6
Multiple guests reported issues: dirty carpet, missing toiletries (body wash not refilled, partial toilet paper), and mattress/bed problems; some guests did note rooms were clean in other stays, so sentiment is mixed but leans negative.
Service
8.5
Front desk and staff repeatedly described as friendly and helpful (specific praise for agent Yash); isolated reports of rude morning staff and noisy breakfast-room conversations create a mixed but overall positive service impression.
Location
9
Multiple reviewers praised the hotel's location (convenient to friends, near stores); location is consistently called out as a strength.
Room Quality
7
Room comfort is mixed: several reports of uncomfortable/sunk mattresses and chemical fumes from maintenance, but others mention clean, updated, big and comfy rooms and successful early check-in.
Amenities
8
Guests enjoyed amenities like the fitness center and generally found facilities reasonable; some desired an outdoor pool and noted maintenance work affecting hallways/air, so amenities are good but not perfect.
Value for Money
6.5
Mixed value perceptions: one guest called a $40/night per-dog pet fee excessive, while another found a $110 rate reasonable; pet fees and extra charges reduce perceived value.
Food and Beverage
8.5
Breakfast repeatedly praised (good variety, great breakfast); minor issues noted (no creamer first morning) but overall F&B sentiment is positive.
Overall Experience
6.5
Review headlines are often positive (Lovely, Wonderful, Great) but a number of concrete service/room/cleanliness problems (uncomfortable beds, pet fees, maintenance odors) lower the overall experience to mixed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Indulge in Relaxation and Convenience

Inviting Amenities: Start your day with a complimentary breakfast and savor delicious meals at Colonial Cafe. Unwind in the indoor pool and hot tub, and stay energized with free access to a modern fitness center.

Explore Nearby Attractions: Conveniently located near the Illinois Prairie Trail Bike Path, Golf Club of Illinois, and Algonquin Commons shopping center. Don't forget to visit the fascinating Illinois Railway Museum just a short distance away.

Comfortable Accommodations: Rest in cozy rooms equipped with coffeemakers and enjoy a range of thoughtful amenities for a pleasant stay.

Book now to experience a perfect blend of comfort and leisure at Holiday Inn Express Hotel and Suites Chicago-Algonquin.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests must be at least 21 years old to check-in at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 177 reviews
Cleanliness: 6
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 8
Value for Money: 6.5
Food and Beverage: 8.5
Overall Experience: 6.5
M
Maria • family_with_children • us
1
Pros:

Nothing and I had better experience in this hotel in the past

Cons:

The bed was super uncomfortable. The mattress was sunk in. I was moved to another room but the carpet in the room was dirty the body wash was not filled and toilet paper was not a full roll either. The bed was uncomfortable with no support.

2026-10-18 • via Nuitee
K
Kelli • solo_traveller • us
10
2026-10-16 • via Nuitee
P
Paula • solo_traveller • us
10
Cons:

Pet fee is ridiculous.😧
40 per night per dog. Fees like this make it hard on travelers. It almost as much as a real person. And hire a service to p.u.p...Fill the holes in, in pet area.

2026-10-12 • via Nuitee
R
Reuter • solo_traveller • us
4
2026-10-11 • via Nuitee
W
Wanda Griselle • couple • pr
8
Pros:

Location

2026-10-09 • via Nuitee
S
Silvia • couple • us
8
Very cozzie and familiar . I would go again
Pros:

Front desk agents were really kind and useful specially Yash very attentive.

Cons:

The breakfast room personnel was a little too noise with their conversations.

2026-09-14 • via Nuitee
M
Marco • solo_traveller • nl
8
Pros:

Friendly staff
Comfortable and clean (with $110 reasonably priced Friendly)

Cons:

I didn’t receive the invoice by email as promised

2026-09-10 • via Nuitee
H
Hayl • solo_traveller • us
10
2026-09-08 • via Nuitee
T
Tim • solo_traveller • us
10
Beautiful
Pros:

Sleeping

Cons:

Nothing beautiful

2026-08-31 • via Nuitee
R
Rune • family_with_children • us
7
Good location
Pros:

Location

Cons:

Ongoing maintenance work with chemical fumes in hallways and room

2026-08-15 • via Nuitee
L
Lynn • solo_traveller • us
8
2026-07-20 • via Nuitee
O
O • couple • us
8
Convenient to friends.
Pros:

Cleanliness is important to us. Breakfast offered good variety. Enjoyed fitness center.

Cons:

Prefer outdoor pool.

2026-07-06 • via Nuitee
L
Lisa • solo_traveller • us
8
2026-07-06 • via Nuitee
B
Benjamin • family_with_children • de
9
2026-07-02 • via Nuitee
C
CWMOM • couple • us
8
Nice, comfortable, and clean
Pros:

Beds comfortable and they let us check in a little early.

Cons:

No creamer for the coffee the first morning we were there.

2026-06-25 • via Nuitee
L
Linda • couple • us
10
2026-06-24 • via Nuitee
J
Joyce • solo_traveller • us
10
Pros:

Nice hotel. Not too big, personable.

Cons:

The only thing was the people seemed to be stomping and running around the room one day.

2026-06-12 • via Nuitee
A
April • solo_traveller • us
10
Great breakfast and nice clean big comfy room!
Pros:

Good area near stores and clean updated comfy

Cons:

N/a

2026-06-04 • via Nuitee
I
Illine • family_with_children • us
5
2026-06-03 • via Nuitee
C
Chunjie • couple • us
10
2026-05-28 • via Nuitee