Holiday Inn Express & Suites Chicago - Matteson by IHG

Hotels
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Holiday Inn Express
8.4 (310 reviews)
950 Lake Superior Drive , Matteson , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good breakfast
Cons:
Issues with cleanliness
Lack of safety deposit boxes
Pool maintenance
High deposit charge

Categories

Cleanliness
8
The room and lobby were clean, but some hair was found in the refrigerator.
Service
8.77
Friendly and attentive staff, with a positive experience at the front desk.
Location
8.7
Great location near shops and restaurants, very convenient for travel.
Room Quality
8.46
Spacious and comfortable rooms, but some issues with amenities.
Amenities
8.18
Decent breakfast options, though pools were under maintenance during stay.
Value for Money
8.25
Good value considering the clean facilities and great service.
Food and Beverage
8.5
Diverse and surprising food choices for breakfast, well-received by guests.
Overall Experience
8.37
Overall a positive stay with some minor issues and recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:44

Property Description

Escape to Holiday Inn Express & Suites Chicago - Matteson, an IHG Hotel, just minutes from the First Midwest Bank Amphitheatre. Modern Comforts, such as free WiFi, a flat-screen TV, microwave, and fridge, await in each room. Start your day with a delicious hot breakfast featuring Belgian waffles and more. Stay active in our fitness centre or relax in the indoor pool and hot tub. Convenience at Your Fingertips with 24-hour coffee and snacks in the lobby. Book now to experience the perfect blend of comfort and convenience during your stay in Matteson!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.4
Based on 310 reviews
Cleanliness: 8
Service: 8.77
Location: 8.7
Room Quality: 8.46
Amenities: 8.18
Value for Money: 8.25
Food and Beverage: 8.5
Overall Experience: 8.37
S
Sharron • solo_traveller • us
7
Pros:

Breakfast

Cons:

First room had smoking ventilation. Second room smelled of mold.

2026-07-09 • via Nuitee
K
Kelly • family_with_children • us
4
2026-07-07 • via Nuitee
W
Wendy • family_with_children • us
9
2026-07-02 • via Nuitee
T
Terry • couple • us
9
2026-06-30 • via Nuitee
A
Angela • solo_traveller • us
10
2026-06-30 • via Nuitee
L
Laura • family_with_children • us
7
Overall, experience was good.
Pros:

Very clean. Staff were very polite, nice and helpful.

Cons:

Price was high for the pool being closed. It’s listed as an amenity that can’t be used.

2026-06-29 • via Nuitee
J
jair • couple • us
10
2026-06-28 • via Nuitee
C
Crystal • solo_traveller • us
10
Perfect for a staycation.
Pros:

Breakfast was also Excellent with a great variety.

Cons:

Elevator was a little slow 🙂

2026-06-28 • via Nuitee
C
Czjaiya • solo_traveller • us
1
2026-06-28 • via Nuitee
K
Kenyatta • couple • us
6
Pros:

The cleanliness of the room

Cons:

The breakfast wasn't ready when they said it would be and the guy that was bringing the breakfast out didn't seem to care.

2026-06-22 • via Nuitee
W
Wilson • couple • us
10
2026-06-22 • via Nuitee
.
.T • solo_traveller • us
7
Pros:

Convenient

Cons:

Pool never in service

2026-06-12 • via Nuitee
N
Norman • solo_traveller • us
10
My day was great
Pros:

Very clean and staff there was really great

Cons:

N/a

2026-06-09 • via Nuitee
T
Toni • solo_traveller • us
7
2026-06-03 • via Nuitee
T
Tiffany • couple • us
10
A top-tier hotel experience with exceptional service, spotless accommodations, great food, and an at
Pros:

★★★★★ Outstanding Stay

This Holiday Inn exceeded my expectations in every way. The entire facility was exceptionally clean, from the guest rooms and hallways to the common areas throughout the hotel. The property was well-maintained, welcoming, and had a fresh, pleasant atmosphere from the moment I arrived.

What truly made this stay stand out was the outstanding customer service. The staff was professional, friendly, and attentive. I especially want to recognize Chris from the night staff, who was incredibly helpful, as well as the morning team, who provided excellent service and made every interaction pleasant.

The food was delicious, the rooms were spotless and comfortable, and the hotel itself smelled amazing. The management and staff take great pride in maintaining a high standard of excellence.

I highly recommend this location to anyone looking for a clean, comfortable, and enjoyable stay. I will definitely return in the future.

Cons:

The Pool was not open.

2026-06-02 • via Nuitee
B
Berdia • couple • us
10
2026-05-27 • via Nuitee
J
Justin • solo_traveller • us
10
Pros:

Staff were great

Cons:

Couldn't stay for long.

2026-05-22 • via Nuitee
J
Johnnie • extended_group • us
5
May not stay at this hotel again.
Pros:

comfortability

Cons:

There were ants in the bathroom sink and near the microwave. Hated It!

2026-05-21 • via Nuitee
K
Kimberly • couple • us
7
2026-05-20 • via Nuitee
R
Roxanne • couple • us
9
2026-05-19 • via Nuitee