Holiday Inn Express & Suites Chicago - Matteson by IHG

Hotels
•
Holiday Inn Express
8.4 (323 reviews)
950 Lake Superior Drive , Matteson , us
+1 708-748-4740

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good breakfast
Cons:
Issues with cleanliness
Lack of safety deposit boxes
Pool maintenance
High deposit charge

Categories

Cleanliness
8
The room and lobby were clean, but some hair was found in the refrigerator.
Service
8.77
Friendly and attentive staff, with a positive experience at the front desk.
Location
8.7
Great location near shops and restaurants, very convenient for travel.
Room Quality
8.46
Spacious and comfortable rooms, but some issues with amenities.
Amenities
8.18
Decent breakfast options, though pools were under maintenance during stay.
Value for Money
8.25
Good value considering the clean facilities and great service.
Food and Beverage
8.5
Diverse and surprising food choices for breakfast, well-received by guests.
Overall Experience
8.37
Overall a positive stay with some minor issues and recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:44

Property Description

Escape to Holiday Inn Express & Suites Chicago - Matteson, an IHG Hotel, just minutes from the First Midwest Bank Amphitheatre. Modern Comforts, such as free WiFi, a flat-screen TV, microwave, and fridge, await in each room. Start your day with a delicious hot breakfast featuring Belgian waffles and more. Stay active in our fitness centre or relax in the indoor pool and hot tub. Convenience at Your Fingertips with 24-hour coffee and snacks in the lobby. Book now to experience the perfect blend of comfort and convenience during your stay in Matteson!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8.4
Based on 323 reviews
Cleanliness: 8
Service: 8.77
Location: 8.7
Room Quality: 8.46
Amenities: 8.18
Value for Money: 8.25
Food and Beverage: 8.5
Overall Experience: 8.37
T
Taekwon (Tony) • solo_traveller • kr
8
Pros:

Staffs are very kind and friendly. Walking distance to the malls and restaurents such as Marshall, Ross, olive garden and etc.

Cons:

Guests are noisy but soundproofing is not good.

2026-09-11 • via Nuitee
S
Steven • couple • us
1
It was not good
Pros:

Nothing

Cons:

Front desk tried to charge me twice for the room. Shampoo and conditioner on the room attendants carts is in core water bottles which is not a good sight. The facilities were dirty and run down. The room wasn’t cleaned well especially because we couldn’t check in five min earlier due to them cleaning it but it wasn’t clean so I’m confused. Def not worth 350 dollars and a 250 dollar deposit.

2026-09-07 • via Nuitee
K
Kathh • family_with_children • us
1
I didn’t stay
Cons:

The pool was not open. That’s what I didn’t like because I had planned on taking my granddaughter there so she can enjoy two days of swimming, but the pool was not open so that’s why I had to cancel my reservation.

2026-09-04 • via Nuitee
D
Doreen • couple • us
10
2026-09-03 • via Nuitee
C
Claude • couple • us
1
2026-08-31 • via Nuitee
N
Nicole • family_with_children • ca
1
Poor customer service.
Cons:

Hotel staff did not uphold their noise policy. Multiple complaints were made after neighbouring room was causing a disturbance until 330 in the morning. Travelled with young children and no one was able to sleep at night due to the noise. False promises were made upon checkout and nothing was rectified.

2026-08-31 • via Nuitee
B
Bright • solo_traveller • us
8
OVERALL IT WAS A NICE STAY! IF IT WAS CHEAPER I WOULD STAY AGAIN.
Pros:

BREAKEST, AND THE STAFFALONG WITH THE LOCATION. tHANK YOU!

Cons:

PRICE.

2026-08-31 • via Nuitee
H
Hannah • solo_traveller • us
10
2026-08-28 • via Nuitee
H
Hannah • extended_group • us
10
2026-08-28 • via Nuitee
W
Walter • family_with_children • ca
9
2026-08-25 • via Nuitee
D
Danielle • family_with_children • us
10
Pros:

Good

Cons:

Everything was ok

2026-08-25 • via Nuitee
M
miquita • family_with_children • us
1
2026-08-24 • via Nuitee
E
Erionna • couple • us
10
2026-08-22 • via Nuitee
E
Erionna • couple • us
10
2026-08-22 • via Nuitee
R
Raquel • solo_traveller • us
10
2026-08-04 • via Nuitee
B
Bobbie • solo_traveller • us
9
My first time staying at this location; I will definitely stay here again.
Pros:

Breakfast is excellent as well as the hours available. The room was very clean and very well maintained. Staff is very friendly and helpful.

Cons:

I typically do not leave reviews regarding the comfort of beds because comfort varies per individual. The beds are extra firm, but that may be other's preference. On my first night, I switched from one bed to the other, hoping that it was more comfortable, and thankfully, it was. I was able to sleep restfully for the next 3 nights. Perhaps the hotel should consider adding mattress toppers.

2026-08-04 • via Nuitee
S
Sharron • solo_traveller • us
9
2026-07-24 • via Nuitee
L
Lisa Kay • solo_traveller • us
7
Could've been great, but I'll settle for OK
Pros:

The room was clean & comfy. The breakfast was acceptable & as expected. The facility overall was clean. Parking was free & felt safe due to the location. Site was close to Metra train station which we used to go downtown. Staff was helpful & kind, though I felt like another person on staff would have helped.

Cons:

Pool was out of service & no notice or discount. Coffee machines in lobby were perpetually having an issue. (Just... have brew coffee, maybe? Ugh.) Trash in front of building was overflowing. Just needed another staffer, it felt like. The desk clerk did his best, but there is a lot to do to keep a hotel clean & operating.

2026-07-23 • via Nuitee
T
Tammi • extended_group • us
7
2026-07-20 • via Nuitee
H
Heriberto • couple • us
10
2026-07-13 • via Nuitee