Holiday Inn Express & Suites Chicago - Matteson by IHG

Hotels
•
Holiday Inn Express
7.9 (218 reviews)
950 Lake Superior Drive , Matteson , US
+1 708-748-4740

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, responsive staff (many mentions)
Very clean rooms and facilities
Excellent/ample breakfast
Convenient location (near malls, restaurants, Metra)
Free/adequate parking and quiet area
Cons:
Pool closed/out of service for many guests
Noise/soundproofing issues from other guests
Poor customer service/booking and billing problems reported
Price/value concerns (too expensive for some)
Occasional maintenance issues (AC leak; trash/overflow)

Categories

Cleanliness
8.3
Generally praised: multiple guests reported very clean rooms and facilities, though a few cited dirty/run-down areas and an AC leak that soaked the floor.
Service
8.3
Mostly positive — staff frequently described as friendly and helpful at check-in and during stays; however there are notable reports of poor customer service, booking/phone issues, and a billing double-charge incident.
Location
8.8
Positive sentiment: walking distance to malls and restaurants, close to Metra train station, and described as a quiet/safe area.
Room Quality
8.2
Rooms are generally clean and well maintained; some guests noted very firm beds (personal preference) and isolated maintenance issues (leak).
Amenities
6
Negative trend: the pool was repeatedly closed/out of service for many guests; lobby coffee machines had ongoing issues and trash/maintenance complaints appeared.
Value for Money
6
Mixed-to-negative: several guests felt the price was high for the experience (one explicitly said not worth the cost and large deposit); price was listed as a con in reviews.
Food and Beverage
9
Strongly positive: breakfast repeatedly called excellent/amazing and hours were appreciated by multiple guests.
Overall Experience
8.6
Generally positive overall: many clean, restful stays with friendly staff and good breakfast, but frequent disappointment due to the closed pool and occasional service/booking failures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Escape to Holiday Inn Express & Suites Chicago - Matteson, an IHG Hotel, just minutes from the First Midwest Bank Amphitheatre. Modern Comforts, such as free WiFi, a flat-screen TV, microwave, and fridge, await in each room. Start your day with a delicious hot breakfast featuring Belgian waffles and more. Stay active in our fitness centre or relax in the indoor pool and hot tub. Convenience at Your Fingertips with 24-hour coffee and snacks in the lobby. Book now to experience the perfect blend of comfort and convenience during your stay in Matteson!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

7.9
Based on 218 reviews
Cleanliness: 8.3
Service: 8.3
Location: 8.8
Room Quality: 8.2
Amenities: 6
Value for Money: 6
Food and Beverage: 9
Overall Experience: 8.6
M
Morphis • solo_traveller • us
3
I'm still waiting on my money back
Pros:

The breakfast would have been ok if i had some 8am it was gone

Cons:

The fire alarm going off the first night i arrived, and keep going off, after i drove 11hrs

2026-10-29 • via Nuitee
L
Latese • family_with_children • us
1
It was horrible I’ll never book there again
Pros:

I didn’t like anything about the property

Cons:

The pool wasn’t working

2026-10-28 • via Nuitee
H
Harsh • solo_traveller • us
8
2026-10-27 • via Nuitee
V
vereen • family_with_children • us
9
2026-10-21 • via Nuitee
S
Samantha • couple • us
8
Nice for a quick overnight stay! Staff were friendly and the area was quiet.
Pros:

Very clean facilities and welcoming staff!

2026-10-16 • via Nuitee
D
Denise • solo_traveller • us
10
2026-10-13 • via Nuitee
A
Ashley • couple • us
1
2026-10-12 • via Nuitee
A
Ashley • couple • us
1
Cons:

I called numerous times for a week regarding a mix up in the reservation. Booking.com even contacted them and still nothing. When trying a final day, they kept answering and hanging up the phone. Rude and unprofessional.

2026-10-12 • via Nuitee
T
Teri Fairchild • solo_traveller • us
7
Pros:

Staff friendly at check in.

Cons:

Pool not open for use.

2026-09-19 • via Nuitee
K
Kelly • extended_group • us
9
Pros:

The hotel/ rooms were very clean and the breakfast was amazing. Staff was friendly, kind, and responsive. Only downfall of this hotel was that the pool was "closed" the day we stayed, which was the only reason I booked this location.

Cons:

There was a leak from the air conditioner that soaked the floor...not the hotels fault per se and the pool was closed for maintenance but we didnt see anyone working on it.

2026-09-17 • via Nuitee
T
Taekwon (Tony) • solo_traveller • kr
8
Pros:

Staffs are very kind and friendly. Walking distance to the malls and restaurents such as Marshall, Ross, olive garden and etc.

Cons:

Guests are noisy but soundproofing is not good.

2026-09-11 • via Nuitee
S
Steven • couple • us
1
It was not good
Pros:

Nothing

Cons:

Front desk tried to charge me twice for the room. Shampoo and conditioner on the room attendants carts is in core water bottles which is not a good sight. The facilities were dirty and run down. The room wasn’t cleaned well especially because we couldn’t check in five min earlier due to them cleaning it but it wasn’t clean so I’m confused. Def not worth 350 dollars and a 250 dollar deposit.

2026-09-07 • via Nuitee
K
Kathh • family_with_children • us
1
I didn’t stay
Cons:

The pool was not open. That’s what I didn’t like because I had planned on taking my granddaughter there so she can enjoy two days of swimming, but the pool was not open so that’s why I had to cancel my reservation.

2026-09-04 • via Nuitee
D
Doreen • couple • us
10
2026-09-03 • via Nuitee
B
Bright • solo_traveller • us
8
OVERALL IT WAS A NICE STAY! IF IT WAS CHEAPER I WOULD STAY AGAIN.
Pros:

BREAKEST, AND THE STAFFALONG WITH THE LOCATION. tHANK YOU!

Cons:

PRICE.

2026-08-31 • via Nuitee
C
Claude • couple • us
1
2026-08-31 • via Nuitee
N
Nicole • family_with_children • ca
1
Poor customer service.
Cons:

Hotel staff did not uphold their noise policy. Multiple complaints were made after neighbouring room was causing a disturbance until 330 in the morning. Travelled with young children and no one was able to sleep at night due to the noise. False promises were made upon checkout and nothing was rectified.

2026-08-31 • via Nuitee
H
Hannah • extended_group • us
10
2026-08-28 • via Nuitee
H
Hannah • solo_traveller • us
10
2026-08-28 • via Nuitee
W
Walter • family_with_children • ca
9
2026-08-25 • via Nuitee