Cresthill Suites Syracuse

Hotels
8.6 (1381 reviews)
6410 New Venture Gear Drive , East Syracuse , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Outdated furnishings

Categories

Cleanliness
6.48
Multiple reviews mention cleanliness issues, with some rooms described as dirty and having bugs.
Service
9.45
Many reviews praise the staff for being friendly and attentive.
Location
8.99
Several comments highlight the good location of the hotel.
Room Quality
7.94
Some guests mentioned outdated furniture and a need for renovations.
Amenities
8.97
Amenities like kitchens and breakfast options received positive mentions.
Value for Money
8.43
Guests felt the stay was worth the price, though some noted the need for improvements.
Food and Beverage
9.48
Breakfast received consistently positive reviews for quality and variety.
Overall Experience
9.05
Overall, many guests would recommend this hotel, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:58

Property Description

Modern Suites with Kitchenettes and Free Wi-Fi
Indulge in the comfort of a fully equipped suite with a kitchen and complimentary Wi-Fi at Cresthill Suites Syracuse. Enjoy cable TV, coffee facilities, and a kitchen stocked with essentials for your convenience.

Convenient Amenities for Business and Leisure
Take advantage of our 24-hour gym, business center, on-site convenience store, and laundry facilities during your stay. Whether you're here for work or leisure, we have you covered with all the amenities you need.

Prime Location near Major Attractions
Located just 15 minutes from Syracuse Hancock International Airport and within proximity to the Museum of Science & Technology and Syracuse Symphony Orchestra, Cresthill Suites Syracuse offers a convenient stay with easy access to key attractions.

Book your stay now and experience comfort and convenience at Cresthill Suites Syracuse!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Feb 26, 2026 until Sun, May 31, 2026
Swimming pool: Closed from Tue, Sep 1, 2026 until Thu, Dec 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1381 reviews
Cleanliness: 6.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 9.48
Overall Experience: 9.05
S
Samantha • couple • us
8
2026-03-21 • via Nuitee
P
Philip • extended_group • gb
8
Everything we needed Stay was a consequence of a flight diversion
Pros:

All good

Cons:

N/A

2026-03-21 • via Nuitee
C
Catherine • family_with_children • us
4
Would not stay here again
Pros:

Price of overnight stay and location near the airport; Check in process was efficient

Cons:

Phone line hummed all night long; Bathrooms need updating; Living room furniture needed updating; Curtains in one room was dirty; one bathroom had no shower curtain.

2026-03-18 • via Nuitee
D
David • couple • us
9
Pros:

very large suite with nice shower

Cons:

missing drain plug in bathroom

2026-03-17 • via Nuitee
M
Michelle • couple • us
10
I will book again wonderful clean hotel.
Pros:

Very clean great staff

Cons:

Shower water wasn’t going down but staff was very responsive and fix right away. Wonderful place to stay.

2026-03-16 • via Nuitee
K
Krystal • family_with_children • us
1
Don't stay here!! Plenty of other hotels to pick from!!
Pros:

The bed was ok.

Cons:

The bed had couch pillows no real pillows. Bathroom door handle was broken and door would not close. Stopper for tub did not work. It was just sitting in the shower not attached. We wanted oatmeal in the morning and opened the cupboard to find only one bowl. That was not helpful. And one of the worst part was the sofa bed. The sofa itself looked gross almost like you didn't want to sit on it. Then when we pulled out the sofa bed for our son to sleep on it had a big section of mold on the back. The mattress itself had food on it. The mattress also had other stains on it. My son tried to lay on it and the mattress was so thin all you could feel was the terrible springs. We ended up pushing the sofa bed back in and covering the couch which he slepped on.
The hallways were very dirty especially the area where you walked into your room.
The only part that looked nice was the entry area where breakfast would be served. Seeing breakfast starts at 7 on the weekend we had to miss out seeing they would not accommodate us with an earlier breakfast. Room #135

2026-03-15 • via Nuitee
J
Johanne Sauriol • couple • ca
7
Bien pour une nuit
Pros:

Petit déjeuner de base manquait de choses

Cons:

Internet

2026-03-15 • via Nuitee
F
Frederick • solo_traveller • us
8
2026-03-12 • via Nuitee
W
william • family_with_children • us
7
Pros:

Location is good. Easy to find. Room was quiet.

Cons:

Could have been cleaner. Had a stale cigarette smell.

2026-03-07 • via Nuitee
M
Malindia • family_with_children • us
10
2026-03-02 • via Nuitee
T
Terry • solo_traveller • us
9
Pros:

Clean large room, quiet and comfortable. Good breakfast.

2026-03-02 • via Nuitee
J
Jose Leiva • solo_traveller • us
9
2026-03-01 • via Nuitee
1
123 • solo_traveller • us
10
2026-02-26 • via Nuitee
1
123 • solo_traveller • us
7
2026-02-26 • via Nuitee
S
Stasha • couple • us
10
2026-02-24 • via Nuitee
L
Linda • couple • us
10
Was pleasantly surprised at the accommodations, and all the amenities on property. Would definitely recommend!
Pros:

Property was close to where we needed to be, felt secure and a quiet location. Staff was very friendly.

2026-02-22 • via Nuitee
A
Arrie • couple • us
3
2026-02-14 • via Nuitee
E
Elaine Tremblay • family_with_children • ca
9
Pros:

Bien situé, près de la I81.
Super déjeuner, personnel accueillant.
Je recommande.

2026-02-10 • via Nuitee
M
Marie • family_with_children • us
9
Pros:

Spacious, comfortable suite with all the amenities, full kitchen and bath. Kitchen bar seating doubles as an office workspace

Cons:

Strong perfume/fragrance/air freshener that persisted the whole stay.

2026-02-08 • via Nuitee
M
Michel • extended_group • fr
8
2026-01-26 • via Nuitee