Cresthill Suites Syracuse

Hotels
8.6 (1510 reviews)
6410 New Venture Gear Drive , East Syracuse , us
+1 315-432-5595

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Outdated furnishings

Categories

Cleanliness
6.48
Multiple reviews mention cleanliness issues, with some rooms described as dirty and having bugs.
Service
9.45
Many reviews praise the staff for being friendly and attentive.
Location
8.99
Several comments highlight the good location of the hotel.
Room Quality
7.94
Some guests mentioned outdated furniture and a need for renovations.
Amenities
8.97
Amenities like kitchens and breakfast options received positive mentions.
Value for Money
8.43
Guests felt the stay was worth the price, though some noted the need for improvements.
Food and Beverage
9.48
Breakfast received consistently positive reviews for quality and variety.
Overall Experience
9.05
Overall, many guests would recommend this hotel, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:58

Property Description

Modern Suites with Kitchenettes and Free Wi-Fi
Indulge in the comfort of a fully equipped suite with a kitchen and complimentary Wi-Fi at Cresthill Suites Syracuse. Enjoy cable TV, coffee facilities, and a kitchen stocked with essentials for your convenience.

Convenient Amenities for Business and Leisure
Take advantage of our 24-hour gym, business center, on-site convenience store, and laundry facilities during your stay. Whether you're here for work or leisure, we have you covered with all the amenities you need.

Prime Location near Major Attractions
Located just 15 minutes from Syracuse Hancock International Airport and within proximity to the Museum of Science & Technology and Syracuse Symphony Orchestra, Cresthill Suites Syracuse offers a convenient stay with easy access to key attractions.

Book your stay now and experience comfort and convenience at Cresthill Suites Syracuse!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 1, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1510 reviews
Cleanliness: 6.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 9.48
Overall Experience: 9.05
D
David • solo_traveller • us
8
Probably won't stay here again.
Pros:

Location was the only thing I liked.

Cons:

Parking was horrible. Nothing near the only entrance out front. The facility looked old. It was barely clean. Carpets in the corridors are filthy. The room was humid, damp in feel even thought the AC was working. Breakfast was always out of food every morning when I got there well early enough.

2026-08-14 • via Nuitee
J
Jacqueline • couple • us
9
Overall not bad.
Pros:

Convenient

Cons:

Bathroom was not very clean

2026-08-12 • via Nuitee
R
Regina • couple • us
8
Nice area of Syracuse not far from Fairgrounds
Pros:

We have stayed there before, and we like the high ceilings and spacious rooms for families. Very good breakfast.

2026-08-10 • via Nuitee
R
Roseann • couple • us
6
Pros:

Location

2026-08-10 • via Nuitee
J
Jordan • solo_traveller • us
5
Tolerable, But Needs Improvement
Pros:

The pool and the breakfast were highlights of our stay.

Cons:

The bed was not as comfortable as we had hoped, and the pillows were all smaller than standard pillows, which made sleeping uncomfortable. They also used a very potently-scented cleaning product that was overwhelming. We had to open the windows to air it out.

2026-08-05 • via Nuitee
C
Caress • couple • us
1
2026-08-03 • via Nuitee
C
Carmen • solo_traveller • us
10
2026-08-03 • via Nuitee
S
Samirra • couple • us
5
My stay was ok we arrived there were no rooms available as the supervisor of house cleaning left we had to wait two hour
Pros:

The property was nice and clean the coffee was good .

Cons:

The property is not prepared for large crowds with only one clerk to check you in.

2026-08-03 • via Nuitee
B
Brittany • couple • us
2
Fair for the price
Pros:

Close to carrier park. The outdoor pool was perfect for our team to use. Also liked the separate bedroom and living room set up.

Cons:

Cleanliness was definitely not there. Old garbage from previous stay left in our room. Beds very uncomfortable.

2026-08-02 • via Nuitee
K
Kathrin • solo_traveller • de
9
Pros:

Sehr schön großes Zimmer mit Küche.

2026-07-25 • via Nuitee
C
Carole • extended_group • us
5
Room was clean and comfortable except for couch and chair not in good condition. Hallways dirty.
Pros:

Breakfast was satisfying. The room and outside patio were very nice

Cons:

The hallways and floor near the main door and elevators were very dirty. They looked like the sweeper had not been run there in a long time. Soiled
Linens were on the floor in the hallways. Even after 6 p.m. when I was checking in, a guest returned to the front desk and said her room had not been cleaned.

2026-07-23 • via Nuitee
E
Eugeniusz • family_with_children • us
2
Just like before—never again at this place.
Pros:

I expected more for the price; besides, charging a security deposit strikes me as ridiculous. I’ll never stay here again, even though I’ll be traveling this route many more times.

Cons:

For a three-star hotel, it is very, very poor. I do not recommend it. I have stayed in much better motels in other states.

2026-07-23 • via Nuitee
T
Todd • family_with_children • us
2
This was not what I had ordered.
Cons:

The room I booked was for 2 queen beds and received a bed and a pull out sofa. When asked staff at the hotel they were rude and then contacted booking.com who tried to help but were unsuccessful. It was so bad I did not stay for a second night like I booked. Also one of the sprinkler heads in the room was blocked with paper towels and apparently not functioning.

2026-07-23 • via Nuitee
J
Jeffrey • solo_traveller • us
1
2026-07-22 • via Nuitee
K
Katarzyna • couple • es
9
2026-07-22 • via Nuitee
M
Melanie • couple • us
1
Not good
Pros:

I like the location

Cons:

I liked nothing about this facility. The rooms was old , not cleaned, and service was horrible .
The utilities they had was fility , the curtains had stains , the bathroom was old and not cleaned

2026-07-22 • via Nuitee
A
Amber • solo_traveller • us
10
2026-07-22 • via Nuitee
E
Edward • family_with_children • us
8
Pros:

P The selection for breakfast was great
The coffee and the juice very good

2026-07-20 • via Nuitee
K
Khaldia • solo_traveller • us
1
Extremely disappointed
Pros:

Extremely dirty from the entrance and up. With the smell of weed everywhere. It is disgusting in this facility

Cons:

Dirtiness

2026-07-20 • via Nuitee
J
Jeroen • solo_traveller • nl
10
Pros:

Goed bed. Netjes

Cons:

Niks

2026-07-20 • via Nuitee