Country Inn & Suites by Radisson, Galena, IL

Hotels
•
Country Inn & Suites by Radisson Americas
8.8 (1118 reviews)
11334 Oldenburg Lane , Galena , US
+1 815-777-2400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (cookies/front desk praised)
Clean and comfortable rooms for many guests
Excellent breakfast—variety and quality
Indoor pool, slide, waterpark, and whirlpool (family-friendly)
Comfortable beds and soft sheets
Good location—close to downtown and quiet
Free cookies and coffee
Cons:
Intermittent cleanliness problems (musty odor, not vacuumed, fuzz on sheets)
Maintenance issues in some rooms (thermostat problems, shower coming off wall, hole in wall)
Broken/poorly maintained arcade games and slow/broken elevator
Limited workout room
Occasional staff training gap on dietary/allergen information

Categories

Cleanliness
7.8
Mixed: many guests praised clean rooms, but multiple reports of musty/funky odors, unvacuumed rooms on arrival, and fuzz on sheets indicate noticeable cleanliness issues.
Service
9.5
Strongly positive: staff repeatedly described as friendly, wonderful, and helpful (front desk cookies and quick engineer response highlighted).
Location
9
Positive: several guests noted a great location close to downtown shopping and dining; generally quiet and convenient.
Room Quality
8
Generally good but mixed: many rooms are described as nice, quiet, and updated (some with fireplace/whirlpool), while others reported maintenance problems (thermostat issues, holes in wall, shower coming off wall).
Amenities
8.9
Very good: popular indoor pool/slide, waterpark, hot tub, cookies/coffee, and breakfast praised; some amenities need maintenance (arcade games, slow/broken elevator, limited workout room).
Value for Money
9
Positive: described as affordable with solid offerings (good breakfast, pool/waterpark) making it good value for families and leisure stays.
Food and Beverage
9
Strong: breakfast repeatedly noted as delicious, substantial, and varied; complimentary cookies and coffee were appreciated. Minor service/training issue noted for gluten information.
Overall Experience
9.2
Very positive overall: many guests would recommend or rebook, citing great staff, family-friendly amenities, and generally pleasant stays despite some cleanliness/maintenance drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Indulge in Comfort and Convenience

Luxurious Rooms with Modern Amenities
Step into comfort with free Wi-Fi, cable TV, and complimentary toiletries in every room. Enjoy a fresh brew with in-room tea and coffee facilities, ensuring a cozy stay.

Exciting On-Site Entertainment
Take a plunge into fun at the indoor pool featuring a thrilling 72-foot water slide. Unwind with a game of air hockey or stay active at the fitness center. The on-site game room offers endless entertainment options.

Ideal Location for Exploring
Conveniently located near central Galena, our hotel provides easy access to popular attractions like the Dowling House and Galena Lake. Immerse yourself in the beauty of Illinois while enjoying top-notch hospitality.

Book now for an unforgettable stay at Country Inn & Suites Galena!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DBQ

Location

Guest Reviews

8.8
Based on 1118 reviews
Cleanliness: 7.8
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 8.9
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9.2
V
Vande Polder • couple • us
10
Excellent hotel, The fresh cookies at the front desk were a nice bonus.
Pros:

The rooms were spacious, very clean and comfortable.

2026-10-31 • via Nuitee
J
Joyce • couple • us
8
2026-10-29 • via Nuitee
L
Lourdes Jazmin • couple • us
10
2026-10-27 • via Nuitee
A
AYAKA • family_with_children • jp
9
2026-10-26 • via Nuitee
S
Shelley Davis • family_with_children • us
9
Pretty good place to stay
Pros:

Comfy and clean with frie dly staff!

Cons:

The room had a strong musty/funky odor!

2026-10-26 • via Nuitee
V
Volodymyr • couple • us
1
2026-10-26 • via Nuitee
T
Tom • couple • us
10
Would recommend
Pros:

Clean and nice

Cons:

Nothing

2026-10-25 • via Nuitee
J
Juan • couple • us
8
2026-10-24 • via Nuitee
C
Charles • family_with_children • us
9
2026-10-23 • via Nuitee
S
Stephan • couple • nl
8
2026-10-22 • via Nuitee
L
Lori • solo_traveller • us
8
It worked out for us - just wish it would have been cleaner.
Pros:

Staff was wonderful and the breakfast was wonderful.

Cons:

It wasn’t very clean. Had to have the room vacuumed right when we got there - clearly hadn’t been done. Sheets were white but had obvious dark fuzz all over them.

2026-10-21 • via Nuitee
P
Plotz • family_with_children • us
9
2026-10-20 • via Nuitee
R
Ryan • couple • us
3
staff great, but facilities not so much
Pros:

staff

Cons:

the room where we stayed, room 101, does not seem to be properly maintained: the in between door does not lock properly although thank you to the engineer who fixed it quickly, the bathroom shower can be pulled from the wall (it is about to give up), bathroom flooding, the thermostat is misleading (no way to control the temp from thermostat)

2026-10-19 • via Nuitee
M
Marybeth • couple • us
10
2026-10-17 • via Nuitee
S
Sue • solo_traveller • us
9
2026-10-17 • via Nuitee
D
Danuta • solo_traveller • us
9
2026-10-17 • via Nuitee
G
Glenda • couple • us
10
I would stay here again and recommend it to friends.
Pros:

Comfortable beds and soft sheets. Clean and neat. Very nice pool area. Great breakfast every morning. Loved the cookies and free coffee!

2026-10-17 • via Nuitee
C
Cody • family_with_children • us
10
Don’t Go Anywhere Else….Thos Hotel Surpasses Expectations
Pros:

Everything about the property was excellent. Clean rooms, friendly staff, easy check-in and out, delicious breakfast with variety of food, waterpark and hot tub, location close to downtown shopping and dining

Cons:

A few arcade games were broken but I understand that is a private vendor, not the hotel’s fault

2026-10-15 • via Nuitee
G
Gilbert • couple • us
8
Comfort
2026-10-09 • via Nuitee
R
Randall • couple • us
8
Great, clean place to stay if you’re in Galena, Il.
Pros:

Great location, quiet, affordable, with a good breakfast

Cons:

Elevator, is terrible, very slow

2026-10-09 • via Nuitee