Best Western Plus Cairn Croft Hotel

Hotels
•
Best Western Plus
8.3 (1178 reviews)
6400 Lundy's Lane , Niagara Falls , ca

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Children allowed

Facilities

Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great staff
Nice amenities
Cons:
Hidden costs
Cleanliness issues

Categories

Cleanliness
7.69
Some guests reported that the room was a bit dirty and outdated.
Service
9.16
Staff was noted to be extremely nice and helpful.
Location
8.7
Overall convenient and family-friendly location.
Room Quality
8.15
Rooms were clean but felt dated, and some amenities needed improvement.
Amenities
8.18
Pool and hot tub were loved by families, but parking fees were negatively highlighted.
Value for Money
7.14
Hidden costs like parking fees and additional charges for breakfast affected the perception of value.
Food and Beverage
8.69
Restaurant on premises was delicious, and the breakfast was noted as a nice change.
Overall Experience
8.66
Despite some issues, guests generally enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 23:03

Property Description

Resort-Style Accommodation
Experience the charm of Best Western Plus Cairn Croft Hotel, nestled on historic Lundy's Lane in Niagara Falls, Ontario. Just a short distance from the iconic Niagara Falls, our hotel offers a unique blend of comfort and convenience.

Amenities Galore
Indulge in our indoor heated pool, two hot tubs, and a tropical courtyard for a relaxing stay. Let your kids have a blast at the new arcade and two-story play park, ensuring fun for the whole family.

Local Attractions and Events
Explore nearby attractions like Horseshoe Falls, Marineland, and Niagara's Casinos. Immerse yourself in seasonal events such as the Niagara Wine Festival and weekend fireworks at the falls. With over 20 championship golf courses nearby, golf enthusiasts will be delighted with our convenient golf packages.

Book your stay at the Best Western Plus Cairn Croft Hotel today and elevate your Niagara Falls experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Incidental damage deposit is taken upon check-in. Valid photo ID and credit card are required.

This hotel is a nonsmoking property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1178 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 8.15
Amenities: 8.18
Value for Money: 7.14
Food and Beverage: 8.69
Overall Experience: 8.66
B
barcicki • family_with_children • ca
2
What is good for business for customer expectations, for me as a customer isn't that great
Pros:

Pool and playground for my child

Cons:

Parking fee is costly, complimentary breakfast has 3 different options eggs with bacon or ham or sausage, French toast with bacon or ham or sausage and pancakes with bacon, ham or sausage, for breakfast add on is also costly no variety of breakfast menu, isn't worth the money.

2026-02-14 • via Nuitee
M
Meghan • couple • ca
10
2026-02-11 • via Nuitee
M
Michelle • family_with_children • ca
2
Not going back
Pros:

The pub inside

Cons:

The indoor pool was cold. The rooms are old and dirty.

2026-01-31 • via Nuitee
T
tanya • family_with_children • ca
10
2026-01-27 • via Nuitee
M
Melissa • family_with_children • ca
8
We really enjoy this hotel. This was our second visit here and we are already thinking about planning another time to co
Pros:

I loved all the amenities that were available. The kids loved the play structure and the pool and hot tub was great. We loved the arcade.

Its location is close to a lot of stores and attractions. The staff were friendly and helpful.

Cons:

We stayed in the courtyard and the noise level was pretty intense. The pool area is open until 10am so you could hear screaming in the room until late at night.

The pool’s temperature could be a little warmer! 🥶

2026-01-26 • via Nuitee
N
Nikki • family_with_children • ca
8
Happy place for kids to stay
Pros:

Clean and good layout

2026-01-25 • via Nuitee
A
Allison • family_with_children • ca
7
Pros:

The hotel was great for kids. They had so much fun! We liked how the pool, playgym and arcade are in the centre of the hotel making it accessible .

2026-01-24 • via Nuitee
C
Carol • couple • ca
9
Great escape with a tropical vibe
Pros:

The pool area was fantastic! The foliage made it very tropical on a snowy day. Even the lounge area by the pool was so relaxing. Restaurant attached was delicious.

Cons:

Pool area!!

2026-01-20 • via Nuitee
M
mike • family_with_children • ca
7
2026-01-20 • via Nuitee
T
Tj • family_with_children • ca
10
2026-01-20 • via Nuitee
N
Nelson • couple • ca
4
Won't be back
Pros:

Location

Cons:

Over charging on parking

2026-01-19 • via Nuitee
T
Timothy • family_with_children • ca
3
Poor value, below expectations
Pros:

Very little to like about this property

Cons:

It was dirty, I didn't realize how run down the area around the hotel was. I mean it's not the hotel's fault and I understand the affordability crisis we have right now, but there were lots of homeless people just sleeping around the outside of the hotel.

And they charge you $20 for parking even though the parking lot is shared with a pizza hut, McDonald's and a grocery store.

They charge a $9 per night Niagara fee, that you have to ask to be removed ( despite what the clerk says, it is not a municipal tax, that is a separate $5 charge)

Room was not as pictured, kids play area was very dirty. Same garbage that was there on our first day was still there when we checked out 2 days later.

Really awful property with misleading pictures. The room we bought was not the room I thought I had signed up for.

2026-01-19 • via Nuitee
M
Marianna • family_with_children • ca
8
Bien.
Pros:

Piscine, chambre spacieuse, stationnement

Cons:

Les draps sentent trop l’eau de javel

2026-01-19 • via Nuitee
T
Tony • family_with_children • ca
10
Good time with family and enjoyed the pool and playground.
Pros:

We never had breakfast there. Not offered.

Stay was good and family friendly for the most part.

Cons:

No complimentary breakfast and having to pay parking.

2026-01-19 • via Nuitee
R
romy • family_with_children • ca
8
Best accommodation and we had fun.
Pros:

Big space for the family!

Cons:

Breakfast should have been like a buffet.

2026-01-19 • via Nuitee
C
Cindy • family_with_children • ca
8
Bien très contente de mon séjour!
Pros:

La piscine pour les enfants et le spa pour les adultes même s’il y en avait un de fermer sur deux!

Cons:

Enlevée la musique et le son d’oiseaux le soir comme last call!

2026-01-19 • via Nuitee
C
Chrissi • family_with_children • ca
6
Not memorable aside from the breakfast
Pros:

Staff were nice. The rooms were small but clean. Washrooms reminiscent of a cruse ship. The breakfast vouchers were soo worth it! The breakfast was huge and amazing for the family. Our room was cold, they had someone bring a heater and it worked amazing. Decent place for a temporary stay 2 days max.

Cons:

Overpriced, period. The location is giving dirty Detroit…The people around the area and the large rats seen…questionable & eww. You would need a car, wouldn’t really recommend walking. Parking costs, not included and spaces are often limited. The pool is nice but always occupied and there’s constantly people making loud noise near the couches in the lounge area. The arcade is small and costs. Our room was locked initially even with the key, we had to wait a while for someone to open the door…and we checked in several hours later. Would I go back? …Not really

2026-01-19 • via Nuitee
A
Ashley • family_with_children • ca
7
We enjoyed it.
Pros:

The room was clean, comfy. The atmosphere of the hotel was nice, breakfast was good. Kids enjoyed the arcade.

Cons:

We were hoping the pool would be warmer and the hot tub too. Also one hot tub was closed and it was a busy long weekend.

2026-01-19 • via Nuitee
A
Adam • couple • ca
8
2026-01-19 • via Nuitee
E
Elaine • couple • us
8
Very nice the beds were amazingly comfortable and clean room.
Pros:

Did not have breakfast

Cons:

Elevators for the cleaning and maintenance staff

2026-01-19 • via Nuitee