Best Western Plus Cairn Croft Hotel

Hotels
•
Best Western Plus
8.3 (1209 reviews)
6400 Lundy's Lane , Niagara Falls , ca

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Children allowed

Facilities

Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great staff
Nice amenities
Cons:
Hidden costs
Cleanliness issues

Categories

Cleanliness
7.69
Some guests reported that the room was a bit dirty and outdated.
Service
9.16
Staff was noted to be extremely nice and helpful.
Location
8.7
Overall convenient and family-friendly location.
Room Quality
8.15
Rooms were clean but felt dated, and some amenities needed improvement.
Amenities
8.18
Pool and hot tub were loved by families, but parking fees were negatively highlighted.
Value for Money
7.14
Hidden costs like parking fees and additional charges for breakfast affected the perception of value.
Food and Beverage
8.69
Restaurant on premises was delicious, and the breakfast was noted as a nice change.
Overall Experience
8.66
Despite some issues, guests generally enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 23:03

Property Description

Resort-Style Accommodation
Experience the charm of Best Western Plus Cairn Croft Hotel, nestled on historic Lundy's Lane in Niagara Falls, Ontario. Just a short distance from the iconic Niagara Falls, our hotel offers a unique blend of comfort and convenience.

Amenities Galore
Indulge in our indoor heated pool, two hot tubs, and a tropical courtyard for a relaxing stay. Let your kids have a blast at the new arcade and two-story play park, ensuring fun for the whole family.

Local Attractions and Events
Explore nearby attractions like Horseshoe Falls, Marineland, and Niagara's Casinos. Immerse yourself in seasonal events such as the Niagara Wine Festival and weekend fireworks at the falls. With over 20 championship golf courses nearby, golf enthusiasts will be delighted with our convenient golf packages.

Book your stay at the Best Western Plus Cairn Croft Hotel today and elevate your Niagara Falls experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Incidental damage deposit is taken upon check-in. Valid photo ID and credit card are required.

This hotel is a nonsmoking property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1209 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 8.15
Amenities: 8.18
Value for Money: 7.14
Food and Beverage: 8.69
Overall Experience: 8.66
Z
ZAEERA • family_with_children • ca
10
The best hotel In Niagara Falls
Pros:

it is the best place to stay with kids

Cons:

little food option. I would love to have move food varieties on site so we don't have to leave

2026-04-14 • via Nuitee
M
Michelle • extended_group • ca
9
Courtyard rooms are group friendly set up with a common space to gather.
Pros:

Advance early check in request fulfilled and request to have 4 courtyard rooms booked beside each other was also accommodated and was a nice set up. The courtyard space was our common space to gather. Safety with kids as the pool and courtyard are contained.

Cons:

Parking fee per night extra and my friend who added breakfast at booking not worth the value compared to just doing a la carte option like the rest of the group as it was not a buffet type anyways.

2026-04-13 • via Nuitee
E
Emad • solo_traveller • ca
8
2026-04-11 • via Nuitee
V
Victoria Natasha • family_with_children • ca
8
Pros:

Geared for kids to enjoy stay. Parents were very happy.

2026-04-07 • via Nuitee
T
Tina • family_with_children • ca
10
Pros:

It's a beautiful hotel especially the courtyard view. Theirs lots to do with the family without having to leave the hotel on cold days.

Cons:

They need a microwave in the rooms since we travel with kids.

2026-04-07 • via Nuitee
N
Nicole • family_with_children • us
9
Family-Friendly Hotel in Niagara
Pros:

The pool, hot tub, mini golf, arcade were just so amazing for the kids to use. We had a King suite and it was perfect for our family of 4. We also asked for a rollaway bed and it fit in there for our kids. The staff was very friendly. It was a very easy check in process. I loved the location. It was very clean.

Cons:

There is nothing that we didn't like. If I had to say something, maybe making the shampoo and conditioners bigger. It was like a one use type and we used many of them.

2026-04-06 • via Nuitee
N
Neha • family_with_children • ca
7
Pros:

Locations, cleanliness, activities for kids, linen, facilities, friendly staff

Cons:

It was hot in the rooms, maybe due to the pool area being centrally heated. But there should be an option to cool your room which did not work for us. They provided us with a fan but an option to cool the room would be much better as it got stuffy without that and no option to open a window or balcony doors.

2026-04-06 • via Nuitee
M
Megan • family_with_children • ca
10
2026-04-06 • via Nuitee
W
William • family_with_children • ca
10
2026-04-05 • via Nuitee
L
Laura • family_with_children • ca
10
Pros:

This was the most amazing hotel we have ever stayed in. The facilities are so clean, family pool is great for young kids as it is not too deep, the rooms are comfortable and the beds and pillows are really cozy and clean. The rooms are SO clean, comfortable and modern, there is a "play place" area, staff are so friendly and check in and out was a breeze! The front desk gave our kids cards for the arcade, the restaurant had amazing food. We are SO happy with our stay! Definitely returning! The location is great too as all amenities are close by and walkable!

Cons:

The drink machines weren't working.

2026-04-05 • via Nuitee
K
KS494 • Family • Niagara Falls, Ontario
10
Great stay and value
Pros:

Room was clean and comfortable. Pool was fun and clean. The kids enjoyed the arcade and it's close to lots of things to do and eat.

2026-04-03 • via Tripadvisor
M
Marsha • couple • ca
10
Very pleasant.
Pros:

All good. Nice to have a good restaurant on site.

Cons:

Paying for parking in a crowded lot.

2026-04-03 • via Nuitee
A
Abood • family_with_children • ca
6
2026-04-03 • via Nuitee
G
Gary • family_with_children • us
10
Affordable, clean and fun place to stay
Pros:

Great location, friendly staff, pool was heated and everything was clean. Breakfast was delicious and the water in the bathroom stays hot which is hard to find at a hotel. Our kids loved the amenities. We can’t wait to plan our next trip here.

Cons:

No complaints at all

2026-04-01 • via Nuitee
P
Prenita • couple • us
10
Pros:

Amenities, room size and staff were phenomenal

Cons:

Bathrooms need updating

2026-04-01 • via Nuitee
H
Harhouri • family_with_children • ca
9
2026-04-01 • via Nuitee
P
Prenita • couple • us
10
Cozy staycation
Pros:

The amenities were a big hit for my kids. The restaurant and bars on site were a major plus.

Cons:

Bathrooms need to be updated

2026-03-31 • via Nuitee
A
Adriana • family_with_children • ca
8
We love staying here
Pros:

We love this hotel and its our 2nd time staying here. Unfortunately the sink in our room was draining really slowly and kept clogging. We love the pool and indoor playground however the playground was very dirty and dusty. All the staff were amazing and friendly.

Cons:

The cleanliness of the playground and the sink backing up

2026-03-31 • via Nuitee
T
tammyhS7478DG • Family
10
Tropical paradise
Pros:

I never leave reviews but the staff at this hotel are like no other. They are so friendly and accommodating. People might complain about having to wait for the pool at times. But there is not a long wait. It is much better so the pool is not overly crowded. The room were very clean.

2026-03-30 • via Tripadvisor
K
katherine • family_with_children • ca
9
Family friendly, indoor courtyard perfect in winter
Pros:

Our family of 4 had a great time here mid-March 2026. It was super busy due to March break. There seemed to be many groups of families or sports teams visiting, so expect big crowds, especially during holidays. Though crowded, we still had a positive experience overall.

Check in was easy. The room was standard, i.e. decently clean and comfortable. Room was maintained/tidied up with towels refreshed daily. Staff were working hard to keep guests happy. Our room was on the ground floor facing the back parking lot. We had no issues with it and found it relatively quiet. Just don't open the curtains if you want any sort of privacy. The rooms facing the courtyard would have heard the very loud crowds all day. Parking was plentiful and cost was $20 per night.

The whole place is certainly family friendly, being the most fun for kids under age 10 I"d say. We enjoyed a couple hours in the courtyard every day. They had board games you can borrow, colouring pages, a few mildly organized "competitions"" hosted by staff at fixed times e.g. very casual mini golf game or colouring contest. The fact that it's an indoor courtyard is nice, bit of an oasis from winter weather with its tropical plants and full glass ceiling. The centrepiece of the courtyard is the pool and two hot tubs, plus a bit of lounging space around them, which are all fully enclosed by a fence with gates. The pool is about 1.5metres deep at its deepest. Pool towels were available and replenished frequently. Hot tubs are a nice temperature for adults. Please respect the rules and exercise plenty of caution, especially when it comes to keeping your children safe. Alongside the pool area there's a mini golf green with a few holes, an indoor play structure (i.e. like a McDonald's playground), and lounge areas with chairs and tables, all for guests to use first come first serve. We did not buy any food or drinks or arcade passes, but they have a few options.

Cons:

At peak times the pool was at, or over, its max capacity. 30, 40, or more people, mostly kids, in the pool at once really was too crowded, therefore not comfortable, not much fun, and not safe. Some staff seemed not to care, while others did try to manage the crowd in the pool/ pool area. For example, at times a staff person stood at the gate to have guests who were just arriving to swim wait outside the gate until a party from inside the pool area left. This was not managed consistently. There were some signs asking guests to keep their pool time to ~30(?) minutes to allow others a turn. I didn't see anyone enforcing that, but I also didn't see any guests too upset. I think every family got a turn as long as they had some patience. Our kids had fun, so overall we felt satisfied.

2026-03-25 • via Nuitee