Hotel Indigo Detroit Downtown by IHG

Hotels
•
Hotel Indigo
8 (803 reviews)
1020 Washington Boulevard , Detroit , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean premises
Cons:
Noise issues
Limited amenities
Parking concerns

Categories

Cleanliness
7.96
Generally clean, though some complaints about noise and room conditions.
Service
8.43
Friendly and helpful staff were frequently mentioned.
Location
8.97
Excellent central location accessible to major attractions.
Room Quality
7.42
Issues with noise and some room features not functioning.
Amenities
7.45
Limited amenities mentioned; some users faced issues with facilities.
Value for Money
7.91
Good value overall, despite some concerns with parking costs.
Food and Beverage
7.96
Breakfast was praised; some service issues at the restaurant.
Overall Experience
7.93
Enjoyable stay with minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:16

Property Description

Convenient Location
Hotel Indigo Detroit Downtown is ideally situated in the heart of Detroit, just a short stroll away from popular attractions like the MGM Grand Casino. Explore the vibrant city with ease from our central location.

Modern Amenities
Enjoy a comfortable stay in our bright and well-equipped guest rooms featuring cable TV, free WiFi, and convenient tea/coffee making facilities. Stay connected and entertained throughout your visit.

Business and Leisure Facilities
Whether you're here for work or play, our hotel has you covered. Take advantage of our on-site gym, 24-hour reception, and business center offering fax and photocopying services. Your comfort and convenience are our top priorities.

Book your stay at Hotel Indigo Detroit Downtown for a memorable experience in the Motor City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

8
Based on 803 reviews
Cleanliness: 7.96
Service: 8.43
Location: 8.97
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
O
Omesha • couple • us
10
Pros:

The location

2026-03-28 • via Nuitee
S
Shirreffs • family_with_children • us
8
2026-03-25 • via Nuitee
R
Robin • couple • us
8
Pros:

$100 incidential charge still not refunded to my card after 4 days

2026-03-19 • via Nuitee
S
Samantha • couple • us
10
It was a pleasant place to stay and the staff was excellent
Pros:

The updated music vision

Cons:

The amount of time we had to wait for valet to retrieve our vehicle

2026-03-16 • via Nuitee
S
Samantha • couple • us
6
Clean, standard hotel with a decent location and nice staff.
Pros:

Parking was easy, staff was nice, room was clean.

Cons:

AC made noise all night, very loud street noise from 8th floor (expected with location), water temperature adjustments on sink and shower were difficult. Felt a little overpriced.

2026-03-16 • via Nuitee
F
Fifield • family_with_children • us
10
2026-03-16 • via Nuitee
H
Holly • family_with_children • us
7
2026-03-07 • via Nuitee
M
Michael • family_with_children • us
10
Pros:

How close we were to our venue, the room was very nice.

2026-03-01 • via Nuitee
T
terellm2022 • Friends getaway
10
Exceptional Service During an Unexpected Travel Disruption
Pros:

Despite an extremely inconvenient four-day flight delay, my experience at Hotel Indigo was genuinely outstanding thanks to the professionalism and care shown by the staff.
I want to make special mention of Anthony Harvey, the manager, and Tyler at the front desk. From the moment the situation became clear, they were attentive, solution-oriented, and genuinely empathetic. My Platinum status was acknowledged without hesitation, and they went above and beyond to ensure that both I and my guests were comfortable during an already stressful travel disruption.
They graciously allowed us to remain in the upgraded rooms we had been assigned, accommodated the extended stay seamlessly, and handled everything with calm efficiency and courtesy. At no point did I feel like an inconvenience — quite the opposite. Their approach reflected true hospitality.
While flight delays are outside anyone’s control, how a hotel responds makes all the difference. Anthony and Tyler turned what could have been a very frustrating experience into a reassuring and comfortable one. Because of their service, Hotel Indigo will absolutely remain a preferred choice for me going forward.
Highly recommended, and sincere thanks to the team for their professionalism and kindness.

2026-02-27 • via Tripadvisor
J
Jessica • family_with_children • us
8
Pros:

The room was quiet, and felt safe. We loved our breakfast!

Cons:

The beds and pillows wasn't super comfy.

2026-02-25 • via Nuitee
V
Vantashia • extended_group • us
1
Pros:

Horrible experience

Cons:

Being more prepared for the guests to arrive and the rooms to be available

2026-02-13 • via Nuitee
G
George • couple • us
8
First time in Detroit and the staff was very friendly and helpful
Pros:

Location.

Cons:

Loved everything

2026-02-10 • via Nuitee
K
Karen • couple • us
5
Nice place, good staff, okay accommodations ( if you like to be cold)
Pros:

Decor and staff.

Cons:

Bathroom light didn’t work; heat wouldn’t go past 66. Called the desk, but nothing changed. Restaurant is closed in the afternoon. We went in at 1 pm on game day, and they refused to serve drinks. While sitting there, 16 people came in and tried to get drinks, so they lost that business. Also, I was traveling with an obviously handicapped person (cerebral palsy with a walker), and they put us on the 14th floor and the absolute farthest room down the floor. Had there been a fire, he wouldn’t have been able to go down the stairs.

2026-01-22 • via Nuitee
A
Andre • couple • us
10
2026-01-20 • via Nuitee
C
Chelsey • couple • us
10
Our stay was nice. Clean room, friendly helpful staff and valet staff was great as well!
Pros:

Super close to many things to do in downtown Detroit

2026-01-20 • via Nuitee
K
Katherine • couple • us
8
Very pretty, comfortable with a great location.
Pros:

It was close to Ford Field and very clean.

Cons:

We booked a king size bed and they gave us Queens. Also the walls were very thin and our toilet ran all night.

2026-01-20 • via Nuitee
J
Jessie • family_with_children • us
9
Lovely. Their was a nearby parking lot with much cheaper parking for our rental car.
Pros:

We ended up with a suite for disabled persons because the internet was out. It was wonderful! I had my son with me, and this way we had separate beds instead of sharing.

Cons:

I had originally booked a roll in shower, because I am in a wheelchair. This room had a shower chair, which was fine! However, the hand shower attachment either didn't work or I couldn't figure it out. I ended up standing to rinse, which I am able to do. I forgot to notify the hotel while I was there (my mistake) but I think I told them in their site review.

2026-01-19 • via Nuitee
W
WALEED • couple • bh
5
Possible
Pros:

Location

Cons:

The room value and the poor air conditioning

2026-01-19 • via Nuitee
D
Douglas • couple • us
8
2026-01-19 • via Nuitee
N
null • couple • us
1
Pros:

not good

Cons:

not good

2026-01-19 • via Nuitee