Carlton Hotel Lyon - MGallery Collection

Hotels
•
MGallery
9.2 (2167 reviews)
4 rue Jussieu , Lyon , fr
+33 4 78 42 56 51

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Small bathroom
Low shower pressure
Limited bar size

Categories

Cleanliness
8.59
Comments about cleanliness were positive, but some issues with the bathroom facilities were noted.
Service
9.99
Numerous reviews highlight the helpfulness and friendliness of the staff.
Location
10
Many guests praised the perfect location for convenience and accessibility.
Room Quality
8.55
Some guests enjoyed spacious rooms, but issues with bathroom size and shower pressure were mentioned.
Amenities
8.58
Mention of a limited bar size and small breakfast area indicates room for improvement.
Value for Money
8.74
Some reviews suggest that pricing is high for the quality of rooms and facilities.
Food and Beverage
9.59
Breakfast received high praise for its variety and quality.
Overall Experience
9.58
Overall positive experience reported by guests with a few minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:57

Property Description

Historic Charm and Modern Comforts

Luxurious Accommodation
The Hotel Carlton Lyon - MGallery Hotel Collection offers soundproofed guestrooms with air conditioning, TV with cable channels, and elegant bathrooms with premium amenities.

Gastronomic Delights
Indulge in a buffet breakfast featuring local produce and savor champagne and cocktails at the hotel's bar, promising a delightful culinary experience.

Convenience and Services
Benefit from a 24-hour reception, meeting rooms, tour reservation services, and additional perks like free WiFi, newspapers, and luggage storage for a seamless stay.

Experience the perfect blend of heritage and sophistication at Hotel Carlton Lyon - MGallery Hotel Collection. Book now for an unforgettable Lyon getaway.

Important information:

Please note that interconnected rooms are subject to availability and must be confirmed in advance by the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LYS

Location

Guest Reviews

9.2
Based on 2167 reviews
Cleanliness: 8.59
Service: 9.99
Location: 10
Room Quality: 8.55
Amenities: 8.58
Value for Money: 8.74
Food and Beverage: 9.59
Overall Experience: 9.58
E
elke • couple • es
9
2026-09-12 • via Nuitee
F
Françoise • family_with_children • ch
9
Très agréable séjour dans un établissement accueillant, plaisant et élégant
Pros:

La gentillesse et la serviabilité du personnel, la grandeur et le style de l'établissement, la localisation

2026-09-12 • via Nuitee
R
Richard • couple • us
1
A beautiful experienced ruined by an unsleepable bed.
Pros:

Staff was very nice, room was very nice, location was very nice.

Cons:

The pillow top mattress was upside down so when we went to bed we were on the hard side of the mattress. I figured it out and flipped the mattress myself. There were blood stains on the mattress, explaining why it was flipped, probably by a previous customer. But staff should’ve realized the mattress was upside down. When told, the front desk clerk apologized briefly but that’s all. Room should’ve been comped.
Room coffee was gross instant coffee. No coffee in the lobby. Tough for early departure.

2026-09-12 • via Nuitee
B
Bian • solo_traveller • cn
10
I will come back again.
Pros:

During two breakfasts, a beautiful lady come to talk to me for coffee. she is very kind because in china that's difficult to meet a lady like that. merci. Location is perfect and reception staffs were very very kind.

Cons:

no not really.

2026-09-12 • via Nuitee
T
Tara L • couple • us
10
A lovely experience
Pros:

Our room was fantastic and well appointed. The linens were high quality. We didn’t have much of a view but we did utilize the balcony to have a pre-dinner drink. The hotel itself is nicely decorated.

Cons:

The bed was a bit too hard for me.

2026-09-11 • via Nuitee
C
Cheryl • solo_traveller • au
9
Excellent location and beautiful room
Pros:

Elegant

2026-09-09 • via Nuitee
G
Guenter • couple • de
9
Emphelenswertes Hotel für einen Aufenthalt in Lyon
Pros:

Tolle Lage, Altstadt zu Fuß gut erreichbar, freundliches Personal

Cons:

Bad teilweise veraltet, kaum Waserdruck am Waschbecken.

2026-09-07 • via Nuitee
J
Jason • couple • au
10
2026-09-05 • via Nuitee
L
Lu • extended_group • us
10
Pros:

Good location and good services

2026-09-04 • via Nuitee
F
Fred K. • couple • de
10
Mega tolles Hotel, wenn Lyon immer wieder hier
2026-09-04 • via Nuitee
S
Sonali • couple • ae
10
Perfect place to rest your weary feet in Lyon
Pros:

Wonderful and friendly staff, amazing and very comfortable room,very convienient and central and area felt very safe.

Cons:

Nothing- it was a charming hotel

2026-09-03 • via Nuitee
J
jean • solo_traveller • fr
8
2026-08-30 • via Nuitee
C
cecilia • couple • it
9
2026-08-29 • via Nuitee
C
Claudia • couple • it
6
2026-08-29 • via Nuitee
F
florence • couple • fr
10
2026-08-29 • via Nuitee
Y
Yael • couple • il
8
Great location but a bit dated
Pros:

Super location, beautiful terrace

Cons:

The aircon was noisy

2026-08-29 • via Nuitee
I
Irina • couple • am
1
2026-08-29 • via Nuitee
C
Cappelle • solo_traveller • be
9
2026-08-29 • via Nuitee
A
Ali • couple • ae
9
جميله
Pros:

الموقع الموظفون والنظافه

Cons:

لا يوجد جم

2026-08-29 • via Nuitee
M
mary • couple • gb
10
Excellent hotel
Pros:

Hotel was amazing we got upgrade to a superior room which made our stay very comfortable
The staff were lovely and very helpful

Cons:

Nothing

2026-08-28 • via Nuitee