Holiday Inn Express - Plymouth by IHG

Hotels
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Holiday Inn Express
7.9 (259 reviews)
840 US Highway 64 West , Plymouth , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Helpful, accommodating staff (front desk and breakfast attendant)
Good buffet breakfast with generous options
Convenient location (near food options / reasonable for events)
Some rooms are spacious and clean per individual reports
Staff assisted guests in emergencies (broken-down family, noise complaint handled)
Cons:
Musty/moldy smells and stained carpets reported
Worn mattresses and inconsistent room quality; incorrect room assignment/no refund in one case
Pool issues (closed, unclean; dead frog reported)
Gym lacking and some amenities (A/C, shower pressure) reported as problematic
Isolated food issues (cold eggs, hard biscuit) and occasional service gaps

Categories

Cleanliness
6.6
Multiple reviews mention musty/moldy smells, stained rugs and carpets, and at least one report of a dead frog in the pool — cleanliness is noticeably below average.
Service
9.3
Staff repeatedly described as helpful, accommodating and responsive (front desk handled noisy neighbor, assisted a broken-down family, friendly breakfast attendant) — strong service throughout reviews.
Location
8.8
Several guests call the location convenient/great (close to food options and within reasonable driving distance of events) — location is a clear positive.
Room Quality
6.8
Rooms are described as spacious in some cases but also have worn mattresses, stained carpets, musky smells and inconsistent room assignments — mixed to below-average room quality.
Amenities
6.9
Amenities are inconsistent: breakfast buffet is generally good but the pool was closed/unclean for some, gym lacking, A/C or shower pressure issues reported — amenities need improvement.
Value for Money
7.9
Mixed indications: some guests felt it was a good last-minute value and staff helped in emergencies, but incorrect room allocation and condition issues reduce perceived value.
Food and Beverage
9
Breakfast repeatedly described as good with generous jam dispensers and helpful staff; some items (eggs, biscuit, ham) received isolated criticisms but overall food experience is strong.
Overall Experience
7.9
Overall sentiment is mixed: excellent service and breakfast and a good location balanced against cleanliness, room condition and some amenity issues, yielding an average overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
Situated just 1 mile from Plymouth city centre and off Highway 64, Holiday Inn Express Plymouth offers easy access to both the city's attractions and major transportation routes.

Modern Amenities
Each guest room is equipped with a microwave, refrigerator, cable TV, and coffee-making facilities, ensuring a comfortable stay for every guest. Enjoy free Wi-Fi throughout the property.

Fitness and Business Facilities
Stay active in the on-site fitness centre and keep up with work in the business centre. With a 24-hour reception and a launderette, we provide convenience and comfort for all guests.

Experience convenience and comfort at Holiday Inn Express Plymouth. Book your stay now for a memorable visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PGV

Location

Guest Reviews

7.9
Based on 259 reviews
Cleanliness: 6.6
Service: 9.3
Location: 8.8
Room Quality: 6.8
Amenities: 6.9
Value for Money: 7.9
Food and Beverage: 9
Overall Experience: 7.9
M
Melvin • family_with_children • us
6
2026-11-04 • via Nuitee
M
Mesean • couple • us
8
2026-10-29 • via Nuitee
N
Nancy Marchand • family_with_children • us
10
2026-10-23 • via Nuitee
M
Marianne • couple • de
9
Schönes Zimmer - gutes Frühstück
Pros:

Wir waren leider nur 1 Nacht hier: Zimmer 119 - sehr groß (es gibt 4 größere Zimmer auf jeder Etage) mit Sessel und sehr viel Platz für unsere 5 Koffer 😀. Bei einer Nacht packen wir nicht aus. Das Frühstück war gut. Es hat nichts gefehlt. Die Marmelade gibt es in großen Spendern. Schmeckt viel besser als die Standard-Marmeladen in kl. Boxen.
Die Lage: 5 Min. vom Hotel gibt es einen Food Lion - Proviant für den Lunch gekauft. Prima

2026-10-21 • via Nuitee
J
Jamie • family_with_children • us
1
2026-10-19 • via Nuitee
F
Felecia • family_with_children • us
10
Pros:

Front desk woman was wonderful and accommodating

Cons:

Unfortunately I had a very old neighbor but the front desk took care of it immediately

2026-10-16 • via Nuitee
T
Terry • solo_traveller • us
10
Satisfied customer
Pros:

Great stay. I was sleeping from traveling and the desk clerk understood.

Cons:

Nothing

2026-10-11 • via Nuitee
M
Marquita • family_with_children • us
6
2026-09-08 • via Nuitee
M
Michael • couple • us
2
3rd world.
Cons:

Dead frog in the pool. Shower almost unusable

2026-08-31 • via Nuitee
J
Juanita • couple • us
1
2026-08-10 • via Nuitee
C
CherylBC • couple • us
8
For last minute "need a room" it was a good call.
Pros:

For the time we stayed (11pm to 10am) it was wonderful. The hotel was 20 minutes from our event, so it wasn't too bad driving late after the event. The buffet style breakfast was decent, wish someone had shown me how to use the pancake machine. The Noon check out made me feel like I wasn't rushed out.

Cons:

The breakfast eggs were cold, biscuit was hard and the ham was dried out. The shower head had OK pressure, wished it was a little more powerful. I'm just spoiled by the shower pressure at home 😉

2026-08-04 • via Nuitee
N
Nathan • couple • us
1
Cons:

Booked a 2 bed room, got there and got a 1 bed room and they had no other rooms available and couldn’t get a refund.

2026-07-23 • via Nuitee
K
Kelly • solo_traveller • us
9
Pros:

The staff was very helpful. My family of 8 and 3 pets had broken down on the highway. It was very hot outside The staff was very accommodating to Mt entire family. The only thing is the pool was closed waiting on an inspection. The breakfast was great also. They were willing to help us until our vehicle was fixed. Would recommend if needed a place to stay.

2026-07-21 • via Nuitee
H
Honeycutt • solo_traveller • us
10
Pros:

Staff was wonderful and room was very clean

Cons:

Nothing

2026-07-20 • via Nuitee
S
Swain • solo_traveller • us
10
2026-07-13 • via Nuitee
A
Al • solo_traveller • us
8
2026-07-06 • via Nuitee
A
Alicia • couple • us
1
2026-07-05 • via Nuitee
W
William • couple • us
6
2026-07-03 • via Nuitee
J
Julio • solo_traveller • us
3
Pros:

It was great location

Cons:

Slight musky smell, stained rugs and the room was not wh as the we booked..did not have a good experience so we left a day early

2026-06-23 • via Nuitee
J
Jaime • family_with_children • us
5
2026-06-23 • via Nuitee