SpringHill Suites by Marriott Richmond North/Glen Allen

Hotels
•
SpringHill Suites
7.3 (567 reviews)
9701 Brook Road , Quail Walk , us
+1 804-266-9403

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Unreliable amenities

Categories

Cleanliness
5.03
Many reviews mention issues with dirty rooms and unclean conditions.
Service
9
Staff were described as friendly and accommodating, especially in handling issues.
Location
9.04
Multiple reviews highlight the hotel's good location near shops and restaurants.
Room Quality
5.49
Several reviews noted problems with room quality, including maintenance issues.
Amenities
6.52
Guests expressed disappointment about the pool being closed and other amenity issues.
Value for Money
7.78
Mixed reviews on value due to varying experiences with cleanliness and service.
Food and Beverage
7.53
Breakfast quality was appreciated but there were issues like the juice machine being down.
Overall Experience
8
Overall sentiment is mixed; while some enjoyed their stay, many faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 17:31

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy the indoor pool, on-site gym with hot tub, and well-equipped suites featuring microwaves, refrigerators, and work desks.

Entertainment and Dining: Cable TV with HBO, wet bar area, American breakfast served daily, and dinner delivery service from local restaurants.

Convenience at Your Fingertips: Lobby coffee and newspaper, free WiFi in public areas, and coin-operated laundry service available.

Book your stay at the SpringHill Suites Richmond Virginia Center for a delightful blend of relaxation and top-notch service.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Guest Reviews

7.3
Based on 567 reviews
Cleanliness: 5.03
Service: 9
Location: 9.04
Room Quality: 5.49
Amenities: 6.52
Value for Money: 7.78
Food and Beverage: 7.53
Overall Experience: 8
L
Lewis • solo_traveller • us
10
2026-08-15 • via Nuitee
D
DaEsha • couple • us
2
2026-08-06 • via Nuitee
W
william • family_with_children • us
6
Pros:

The cranberry juice was good

Cons:

The breakfast supervisor was very rude. She was closing lids and putting food away as people were getting breakfast. Most hotels stop serving breakfast at 10 am. They stop serving at 9:30. She didn't even want people sitting in the breakfast area after 9:30. She did not want to replenish food that was low in stock.

2026-08-04 • via Nuitee
9
9 • couple • us
5
Pros:

I love this secluded location

Cons:

I didn’t get to enjoy the pool because the water was murky in my personal opinion

2026-08-03 • via Nuitee
M
Marisa • solo_traveller • us
9
2026-08-03 • via Nuitee
M
Marcy • couple • us
10
Pros:

Amazing location very clean

2026-08-02 • via Nuitee
T
Tricia • solo_traveller • us
10
Pros:

The staff was so friendly. The room was great and the extras we loved. (Pool and exercise room). We will definitely stay there again!

Cons:

The elevators. They need some improvement

2026-07-25 • via Nuitee
E
emzepe • solo_traveller • hu
10
2026-07-25 • via Nuitee
M
margaret • family_with_children • us
10
Great hotel and location. Friendly staff
Pros:

Friendly staff and loved our suite we had my daughter loves the pool.good location

2026-07-23 • via Nuitee
K
Karla • solo_traveller • us
10
2026-07-22 • via Nuitee
P
Paul • solo_traveller • us
9
2026-07-21 • via Nuitee
S
Sharon • solo_traveller • us
7
Pros:

Location.

Cons:

Their coffee was the worst I ever had. No liquid creamer. The in-room coffee makers lid was broken.

2026-07-20 • via Nuitee
A
Adrienne • solo_traveller • us
8
Pros:

The hotel was clean and comfortable!

2026-07-20 • via Nuitee
V
Victoria • solo_traveller • au
1
2026-07-17 • via Nuitee
M
Megha • couple • us
4
Pros:

Location

2026-07-16 • via Nuitee
D
Diana • couple • us
5
Front desk lady was very pleasant, breakfast was good
Pros:

It was a decent stay

Cons:

Pool wasn’t clean, so we could use it for our duration which sucked

2026-07-16 • via Nuitee
M
Mstravel46 • extended_group • us
9
2026-07-09 • via Nuitee
S
Sarah • family_with_children • us
10
Clean, comfortable and convenient!
Pros:

Very clean and comfortable. We just stayed the one night as we were on our way from Florida to NY. It was very conveniently located and plenty of food options within a short distance.

2026-07-06 • via Nuitee
A
Audra • couple • us
10
2026-07-06 • via Nuitee
K
Kristy • solo_traveller • us
10
2026-06-30 • via Nuitee