SpringHill Suites by Marriott Richmond North/Glen Allen

Hotels
•
SpringHill Suites
7.3 (510 reviews)
9701 Brook Road , Richmond , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Unreliable amenities

Categories

Cleanliness
5.03
Many reviews mention issues with dirty rooms and unclean conditions.
Service
9
Staff were described as friendly and accommodating, especially in handling issues.
Location
9.04
Multiple reviews highlight the hotel's good location near shops and restaurants.
Room Quality
5.49
Several reviews noted problems with room quality, including maintenance issues.
Amenities
6.52
Guests expressed disappointment about the pool being closed and other amenity issues.
Value for Money
7.78
Mixed reviews on value due to varying experiences with cleanliness and service.
Food and Beverage
7.53
Breakfast quality was appreciated but there were issues like the juice machine being down.
Overall Experience
8
Overall sentiment is mixed; while some enjoyed their stay, many faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 17:31

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy the indoor pool, on-site gym with hot tub, and well-equipped suites featuring microwaves, refrigerators, and work desks.

Entertainment and Dining: Cable TV with HBO, wet bar area, American breakfast served daily, and dinner delivery service from local restaurants.

Convenience at Your Fingertips: Lobby coffee and newspaper, free WiFi in public areas, and coin-operated laundry service available.

Book your stay at the SpringHill Suites Richmond Virginia Center for a delightful blend of relaxation and top-notch service.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.3
Based on 510 reviews
Cleanliness: 5.03
Service: 9
Location: 9.04
Room Quality: 5.49
Amenities: 6.52
Value for Money: 7.78
Food and Beverage: 7.53
Overall Experience: 8
N
Nikisha • couple • us
7
2026-01-29 • via Nuitee
J
Jakwanda • extended_group • us
7
2026-01-22 • via Nuitee
R
Ryan • extended_group • us
9
2026-01-22 • via Nuitee
J
Jakwanda • couple • us
7
2026-01-22 • via Nuitee
I
Ivo • couple • us
1
Horrible hotel, this is not a Marriott
Pros:

Was checked in a dirty room (never cleaned from prior guests). Then checked in another room, also dirty (never cleaned from prior guest, dirty sheets and all). Then checked in a room with no AC... was too late, i had to sleep, it took till mid-day next day to be moved to a CLEAN room with working AC! Key card for 2nd room I was checked in could not be programmed, so I was given a single keycard (was told was a master key that needed to be returned), this key wouldn't open outside doors, so had to drag my luggage arround the hotel to get in. One of the 2 elevators was shaking and scraping each time it approached the 4th floor - I asked an employee that rode the elevator with me if this was normal, they were just as spooked as me and said, I don't know why this is.. carpets in the hotel we're dirty, stained and ripped up at places... the final room I was checked in (the one that was cleaned by housekeeping and had a working AC) had a leaking shower and the bathroom vent was very loud the 1st time I turned it on, then it stopped working. This hotel is NOT a Marriott, it felt like a cheap motel 6 or something, maybe even worse.

Cons:

Nothing really

2026-01-19 • via Nuitee
A
Aaron • solo_traveller • us
4
Pros:

The staff went above and beyond to compensate for the room problems.

Cons:

I had to switch rooms 4x.
The pool was dirty and freezing

2026-01-19 • via Nuitee
K
Kessel • extended_group • us
6
.
Pros:

.

Cons:

.

2026-01-19 • via Nuitee
A
ALICE • couple • us
10
Pros:

Great

2026-01-19 • via Nuitee
K
Kathleen • family_with_children • us
9
2026-01-19 • via Nuitee
G
Greg • solo_traveller • us
9
Pros:

It was quiet, clean, and the bed was comfortable.

2026-01-19 • via Nuitee
D
Donald • solo_traveller • us
3
Not a fan!
Pros:

Struggling to find something

2026-01-19 • via Nuitee
F
Ferguson • extended_group • us
5
Pros:

Good location, easy access to freeway

Cons:

Elevator broken, leak in lobby ceiling, bathroom sink didn’t drain, only ice Maine working was on 4th floor

2026-01-19 • via Nuitee
H
Hazarata • family_with_children • us
9
nice
Pros:

room

Cons:

breakfast

2026-01-19 • via Nuitee
R
Robert • family_with_children • us
8
2026-01-13 • via Nuitee
R
Rita • family_with_children • us
6
Pros:

Location

Cons:

No follow through on small requests like tissue . Apologized for not having but never delivered. No room service to empty trash. Seems like they are still under cover protocols.

2026-01-12 • via Nuitee
A
Alexis • couple • us
8
2026-01-06 • via Nuitee
E
Emily • extended_group • us
8
2026-01-04 • via Nuitee
S
Scruggs • couple • us
9
2026-01-04 • via Nuitee
N
Nancy • couple • us
8
2026-01-03 • via Nuitee
S
Sammye • extended_group • us
7
It was adequate for what we needed.
Pros:

Convenient to the freeway.

Cons:

The room was clean but lacking a few things. No linens for the pull out sofa and the lamp did not work

2026-01-01 • via Nuitee