Best Western At O'Hare

Hotels
•
Best Western
7.4 (100 reviews)
10300 W Higgins Road, Rosemont, Illinois, 60018 , Des Plaines , US
+1 847-296-4958

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Facilities

Elevator
Fitness facilities
Free airport transportation
ATM/banking
Shopping on site
Golfing nearby
Hiking/biking trails nearby
Sailing nearby
Television in common areas
Free breakfast
See all facilities

Review Highlights

Pros:
Helpful and professional staff
Convenient location (near Target, mall, arena, close to ORD)
Good price/value for quick stay
Some guests report good airport transfer and breakfast
Cons:
Unreliable airport shuttle / long waits
Dirty carpets, bad smells in hallways/elevator, spots on sheets
Elevators and some public bathrooms out of service
Charged for snack ($10) and inconsistent food service timing
No safety mats in bathtub / room maintenance issues
Parking can be rough / congested

Categories

Cleanliness
5.5
Multiple reports of dirty room carpet, food pieces in corners, off-white spots on sheets, and a strong fishy smell in hallways/elevator — cleanliness is a clear negative.
Service
9.1
Consistently praised staff and front desk/manager assistance; staff described as very helpful and accommodating (helped with late bookings, cancellations and were professional).
Location
8.7
Several notes of strong location: close to ORD, across from a mall/Target, near the Arena — location is a clear positive.
Room Quality
6
Room issues reported (dirty carpet, seam problems, uncomfortable sheets spots, missing safety mats in bathtub) — room condition below average.
Amenities
6.2
Mixed/negative: unreliable airport shuttle (long waits/no pickup), elevators frequently out of service, parking problems; one comment noted good airport transfer but many report shuttle/elevator failures.
Value for Money
8.3
Several guests called price appropriate or good value; one complaint about being charged $10 for a snack, but overall perceived as good price for a quick airport stay.
Food and Beverage
7.6
Mixed: breakfast mentioned positively in some reviews (including Spanish comment), but complaints about being comped/limited breakfast windows and a pricey snack charge.
Overall Experience
7.8
Mixed overall: strong, helpful service and good location tempered by cleanliness, shuttle/elevator issues and some room maintenance problems; generally acceptable for quick stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Amenities and Features
Enjoy the fitness center, complimentary wireless internet, and on-site shopping. Additional perks include a common area television, discounted access to a nearby fitness facility, and banquet hall.

Dining and Services
Choose from room service or visit the convenience store. Start your day with a complimentary on-the-go breakfast. The hotel also offers wired internet, business center, and express check-in.

Accommodations and Entertainment
Relax in one of the 138 guestrooms with facilities like refrigerators and microwaves. Stay entertained with flat-screen TVs and cable programming, and stay connected with free Wi-Fi. The hotel provides daily housekeeping and essential toiletries for your convenience.

Book your stay now at Best Western At O'Hare for a convenient and comfortable experience!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 100 reviews
Cleanliness: 5.5
Service: 9.1
Location: 8.7
Room Quality: 6
Amenities: 6.2
Value for Money: 8.3
Food and Beverage: 7.6
Overall Experience: 7.8
J
Jose Ely • family
8
Pros:

Too good to be there

2024-11-26 • via Nuitee
G
Garakhalli
2
Pros:

There is no reliable transportation from the airport. I waited for 40 minutes with another lady and no shuttle. No good on premises. Cable is very unstable and the only response from staff was that they would comp breakfast as long as I showed up between 6 30 and 7 am. Went to bed with a bag of veggie straws and was charged an exorbitant amount of $10 for it. Ship this place

2024-10-09 • via Nuitee
W
WILLIAM • partner
2
Pros:

Cancelled my stay

2024-09-15 • via Nuitee
M
Mark
4
Pros:

Sorry to complain, but the entire hallway on the third floor smelled badly like spoiled fish, I think I was in room 306 in the main building of the hotel. Even the elevator smelled terrible. To be honest, the entire lobby, elevator and third floor all need to be repainted, re-carpeted. To be clear, this hotel in its current condition should not be in your network.

2024-09-13 • via Nuitee
W
WILLIAM
10
Pros:

Didn't

2024-09-12 • via Nuitee
A
Allen
8
Pros:

The property is across the street from a mall area with a large Target store, a number of different restaurants and smaller shops. Staff very professional and friendly.
Hallways were carpeted, making the rolling of suitcases a bit of a challenge, particularly for rooms located a far distance from the elevator. The room carpet was not clean with food pieces in the corners and the seam between the floor and ceiling.

2024-09-11 • via Nuitee
V
Viorel • partner
6
Pros:

overall okay

2024-09-08 • via Nuitee
B
Brenda
10
Pros:

Front desk staff was very helpful.

2024-09-06 • via Nuitee
V
Verified traveler
2
Pros:

Room was canceled

2024-08-30 • via Nuitee
L
Luis
2
Pros:

Shuttle no one picked up i had to take a uber after an hour in a half

2024-08-30 • via Nuitee
M
Mildred • family
10
Pros:

Close enough to ORD.

2024-08-30 • via Nuitee
J
Josh
8
Pros:

Close to our destination

2024-08-25 • via Nuitee
A
angela • partner
10
Pros:

The Arena is close by. Went to a concert and could walk. Room was clean

2024-08-25 • via Nuitee
L
Latonya • family
10
Pros:

Location

2024-08-24 • via Nuitee
F
Facundo
10
Genial
Pros:

Todo muy bien para pasar una noches el precio muy adecuado . El desayuno muy bien y el traslado desde y hacia el aeropuerto es muy bueno

2024-08-24 • via Nuitee
P
Priya • friends
8
Pros:

While the stay was fine. The sheets on the bed had a few off-white spots. Made us feel a but uncomfortable. Could have said something but we choose not too bc it was just one night and we slept in our clothes.

2024-08-23 • via Nuitee
A
Adolphus
6
Pros:

ok

2024-08-22 • via Nuitee
V
Verified traveler
8
Needs fixing.
Pros:

Manager at front desk was awesome and very helpful!
The hotel, however, …. elevator out of service, public bathroom out of service,
No safety mats in bathtub.

2024-08-22 • via Nuitee
S
Shadab
10
Pros:

Great hotel at good price

2024-08-21 • via Nuitee
E
eric
6
Pros:

Don’t have the ac on so cold in the room when guess check in had to turn my off

2024-08-21 • via Nuitee