Hilton Garden Inn Rockaway

Hotels
•
Hilton Garden Inn
8.3 (344 reviews)
375 Mount Hope Avenue , Rockaway , us
+1 973-328-0600

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Lift / Elevator
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly and helpful staff
Comfortable beds
Good location
Cons:
Musty smell in some areas
Inconsistent service at the front desk
Breakfast service needs improvement

Categories

Cleanliness
8.16
The rooms were clean and well-maintained, although a musty smell was noted in some areas.
Service
8.63
Staff was friendly and helpful, although the front desk service was inconsistent.
Location
9.17
Great location for quick eats and shopping with easy access to main routes.
Room Quality
8.62
Rooms were neat and spacious with comfortable beds.
Amenities
7.65
Amenities were standard, but breakfast options were inconsistent and could be improved.
Value for Money
8.61
A good price for the quality provided, although free breakfast could increase value.
Food and Beverage
7.16
Breakfast staff was noted to be unprofessional, affecting the overall experience.
Overall Experience
8.43
Overall a pleasant stay with minor issues that should be addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:45

Property Description

Luxurious Accommodations

The Rockaway Hilton Garden Inn offers elegantly furnished guest rooms equipped with modern amenities like a 37-inch flat-screen TV, MP3 compatible radios, and a cozy work desk. Each room also features a microwave and a refrigerator for added convenience.

Top-Notch Facilities

Guests can enjoy the indoor heated pool, a full-service business center, and a modern gym during their stay at Hilton Garden Rockaway Inn. The outdoor garden terrace provides a perfect spot for relaxation after a busy day of exploring the city.

Delicious Dining Options

Indulge in delectable American cuisine at The Great American Grill, open daily for breakfast and dinner. For snacks and drinks, guests can visit the 24-hour convenience store and cocktail lounge on site.

Experience comfort and convenience at Rockaway Hilton Garden Inn - book your stay now for a memorable getaway!

Important information:

Please note that construction work is going on right now at the hotel and some rooms and other public areas may be affected by the noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EWR

Location

Guest Reviews

8.3
Based on 344 reviews
Cleanliness: 8.16
Service: 8.63
Location: 9.17
Room Quality: 8.62
Amenities: 7.65
Value for Money: 8.61
Food and Beverage: 7.16
Overall Experience: 8.43
B
Barry • solo_traveller • us
5
Pros:

Location

Cons:

Shower and bathtub need upgrade

2026-08-07 • via Nuitee
P
Palfy • solo_traveller • us
9
Enjoyed the room bed was comfortable
Pros:

Location and parking

Cons:

Food was mediocre

2026-07-25 • via Nuitee
E
Elizabeth • extended_group • us
10
2026-07-21 • via Nuitee
S
Sally • solo_traveller • us
10
I found the staff to be both very nice and efficient
Pros:

The staff and the location were both very good

2026-07-21 • via Nuitee
L
Lebo • solo_traveller • us
9
2026-07-19 • via Nuitee
D
Donald • solo_traveller • us
9
Will stay again
Pros:

Breakfast was really good, Lenny always does a nice job.
Drinks the nights I was there were excellent. David and Jody are both very skilled and patient bartenders.
The bed is comfortable and better quality sheets. Pretty clean.

Cons:

No coffee for the keurig in the room, twice. Only tea

2026-07-15 • via Nuitee
V
Victoria • couple • us
10
2026-07-13 • via Nuitee
A
Ana • couple • us
10
2026-07-13 • via Nuitee
K
Kathryn • couple • us
7
Pros:

Location was great for our visit with family. Parking is free and easy. Staff is nice and friendly but has to work within the rules.

Cons:

I don't understand why Hilton doesn't allow early check in for their loyalty members. No one checks in early unless you pay. Then the staff has 20 people to check in at 4 pm??? Lighten your load, check in your loyalty members.

2026-07-12 • via Nuitee
M
mark • couple • us
9
2026-07-12 • via Nuitee
L
Lori • solo_traveller • us
7
Pros:

Comfy bed and pillow
Clean

Cons:

The fitness center had no way to sanitize the equipment. That was very disappointing
The water fountain to refill water bottles had an expired filter. Also disappointing

2026-07-06 • via Nuitee
V
Vincent • family_with_children • us
8
2026-07-06 • via Nuitee
P
Philip • couple • us
10
overall uneventful
Pros:

Quick and easy arrival.room,almost clean

Cons:

bath-tub needed around the drain.arrived at 3:45 and was told to pay 75$ for early entry.when I checked out, about 9:30 AM,I asked if my account would be credited for n hour and a half early???

2026-07-02 • via Nuitee
N
Nick • couple • us
8
2026-07-01 • via Nuitee
W
William • couple • us
9
Pros:

Nice clean big rooms, lots of parking, bar stayed open late for us

Cons:

Front desk staff could be a little friendlier

2026-07-01 • via Nuitee
J
Joan • solo_traveller • us
8
Cons:

Fire alarm and evaluation at 5:48am.

2026-06-30 • via Nuitee
S
Stephanie • couple • us
10
2026-06-26 • via Nuitee
A
ashleybX5553VE • Family
2
Book your wedding block literally anywhere else!
Pros:

If you are planning a wedding and want to keep your sanity, DO NOT book your room block here. Planning a wedding is stressful enough, but the sheer incompetence & lack of organization from the management team at this hotel added an entirely unnecessary level of anxiety to our wedding planning process.

From start to finish, the management team was absolutely useless. Firstly, multiple guests of ours booked and paid for a two-night stay, only to check their reservation confirmation and see only 1-night was on there and had to then call the hotel to fix the issue for them. Secondly, and the worst problem of all, was that we countlessly tried to ask for an update to our block and the only list they would send had 20 people on it... we know well over 40 rooms were booked and others confirming they were on our block but wouldn't be on the list we got. Then they would try to say "oh there's another list we weren't including" which still would only add 5 more rooms and be nowhere near 40 rooms. So on one hand, we had management telling us 50% of our block was still available, but then if you called the front desk they would tell you the room block was 100% full! It absolutely made me feel like I was going insane and very uneasy about something so simple that the management team should be able to handle with their eyes closed. They then charged us (the bride and groom) for our hotel room which you're supposed to get free as a courtesy because according to them our block wasn't full, even though it clearly was since all 65 welcome bags we handed out were all gone. Multiple family & friends called us expressing the issues and difficulties this hotel gave them when trying to book their rooms - literally the only thing you need to be able to do when working at a hotel!!

A hotel management team is supposed to make your wedding weekend easier for you and your guests. Save yourself the headache—book your wedding block literally anywhere else. This management team does not deserve your business.

2026-06-22 • via Tripadvisor
D
Dmitry • couple • us
9
2026-06-21 • via Nuitee
P
Peter • solo_traveller • fr
10
2026-06-20 • via Nuitee